Customer Reviews for Alco Rentals LLC
(U-Haul Neighborhood Dealer)

148 reviews

203 Present St   Missouri City, TX 77489

(281) 208-3615

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(281) 208-3615

203 Present St
Missouri City, TX 77489

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I reserved a motorcycle trailer, upon arrival I was given one that did not met my needs. I had to pay for the more expensive one (dbl price). I will not return to this location again.

SONNI P. 
Rating:
2.0

The representative did not have much patience with a first-time trailer user. He seemed rushed when I asked him questions. The representative did not return phone calls.

KEITH M. 
Rating:
1.0

The truck is very bad condition, the tiers lights was on all time you can't see the mileage meter, and very dirty, I returned it with same gas as I took it but he still charged me almost $7 for gas

SALEM S E. 
Rating:
5.0

Communication

ricardo A. 
Rating:
3.0

Small uhaul operation ran out of converted house. Overall service was good No issues.

JOHNNIE S. 
Rating:
1.0

Wrong phone number listed. This is not Melissa. I unsubscribed and still am getting notifications

FRANKLIN H. 
Rating:
5.0

Customer did not leave a comment.

ERNEST G. 
Rating:
5.0

Nothing. Everything was great. I will definitely use them again.

MISHA S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Every thing good. thanks

Agatha T. 
Rating:
5.0

Nothing

CHARLIE B. 
Rating:
1.0

I tried two different locations to return uhaul. Neither had staff, although I was within business hours. Uhaul website wouldn't allow me to move forward with self return. Horrible experience with pickup and drop off. I'm glad I'm done renting from uhaul. Girl that answered my calls for pickup was helpful and I appreciate her. But the wait to speak to someone was long.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

MARIA-ESTHER H. 
Rating:
3.0

Customer did not leave a comment.

DARRON H. 
Rating:
5.0

Customer did not leave a comment.

BRANDI C. 
Rating:
5.0

Customer did not leave a comment.

KEITH D. 
Rating:
5.0

Very fast and knows what he's doing. A+++

LONG V. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Great service and rates!

JOSEPH Y. 
Rating:
1.0

This location was not easy to find and returning the truck was extremely difficult

KATELYN B. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
3.0

Have the truck cleaned...I actually found a razor blade in the main cup holder

Renee T. 
Rating:
5.0

Customer did not leave a comment.

YONG Z. 
Rating:
4.0

Customer did not leave a comment.

DWIGHT J. 
Rating:
5.0

Customer did not leave a comment.

GLADYS B. 
Rating:
3.0

Inspect the truck together with the customer this the customer knows all is well and no unexpected charges will come later such as tank lever, cleanness off the vehicle etc, he told me to leave it there and he would handle it later because he was busy with another truck that was delivered earlier

Cecil S. 
Rating:
1.0

Customer did not leave a comment.

GABRIELLE G. 
Rating:
2.0

Nobody at location even though I arrived an hour before their supposed closing time. Due to this, I had to call customer service (which took about 20 mins) in order to find out what to do with the dolly (ultimately put into cab of truck).

MATTHEW S. 
Rating:
5.0

No

DEBRA H. 
Rating:
4.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Have someone available to unhitch equipment for return during working hour.

SONNI P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELF P. 
Rating:
1.0

The manager has no customers service skills, Alex Thomas falsely documented when I returned the truck back to charger be extra money. No one was at the facility when I drop it off at 2:45pm I called and left a voice mail which was never heard or listen too. He charged me for sweeping out dust and falsely documented the gas meter was lower then where it was actually at. Worst experience ever! I has to drive to the facility while on hold for corporate customer service( rep Ashley) ask me to settle the issue at the store and just hung up. I called twice while at the location spoke with customer service rep Emeril.. While speaking with Emeril I magically received a refund from the regional manager that I had not spoke with or seen. So basically they run a lot of games to charge me 120+ extra dollars and made me prove that it was not legit charges. I will say Emeril did her best to help the situation but as far as everyone else there needs to be some consequences for there negligence actions. I would love for someone to reach out to me on behalf of the horrible service

Carlus C. 
Rating:
4.0

Customer did not leave a comment.

Patrick T. 
Rating:
1.0

The U-Haul truck was blocked in and parked between two other trucks

RAVEN S. 
Rating:
2.0

Truck displayed a warning light of low air in left rear tire. So, I spent money to add air. When I returned the truck, I was informed that the tire sensor didn't work. That is something that should have been told to me or the truck taken out of service until repaired.

Samantha S. 
Rating:
5.0

Online system is not reliable. First location I chose for pickup didn't have equipment. Second location that I was referred to showed equipment was there, however again, when I arrived it was not on their lot. no equipment. Very frustrating when you are being sent to all parts of town to find the equipment that had been ordered several days in advance.

JOSE B. 
Rating:
5.0

Everyone who works there are so helpful and kind. We will continue to rent our trucks and trailers from this location on Present St. in Missouri City, Texas.

Franklin F. 
Rating:
4.0

Make sure information is correct. They said the truck was full of gas but it was half full. It's good I checked and the guy that check the truck back in said it was a mistake. Thankfully I had a witness.

MAJORA E. 
Rating:
3.0

Customer did not leave a comment.

CRAIG A. 
Rating:
4.0

None

ADRIAN C. 
Rating:
1.0

Was never contacted with the link to pick up key as promised on Friday when I spoke with the representative. Was then over charged for gas that I had replaced in the vehicle. When I asked the owner/representative about it he was very rude and rushed me off the phone. Will not be using this location again ever

GERRON P. 
Rating:
5.0

Customer did not leave a comment.

Ricky R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE G. 
Rating:
3.0

Small and cramped with no room for customer parking

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

JACOB B. 
Rating:
5.0

My transaction was quick and pleasant. Keep up the good work.

DAVID ALEXANDER T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE J. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

Great experience with the trailer I rented. Owner of the location was great too. Only comment would be that the entrance to the "yard" needs to be widened and maintained. There is an exposed curb on on side of the very narrow entrance that I ran my truck into. Equipment as large as UHAUL needs more space to enter/exit. Otherwise, great exprience.

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

IMELDA M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS W. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
2.0

The truck I reserved was not there. The manager, to his credit, sent me to another location for a smaller truck, But hours of my Saturday were lost.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

MURAD L. 
Rating:
5.0

Customer did not leave a comment.

NORMA E. 
Rating:
5.0

My experience was actually a positive one all the way around, nothing negative, it was time well spent. Sherri

SHERRI B. 
Rating:
5.0

Everything is good now No complaints Thanks all of u …

BARKAT K. 
Rating:
5.0

Nothing everything was all in order

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Tommy R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
2.0

Should clarify rates to customer detail before giving the vehicle

XAVIER K. 
Rating:
4.0

Customer did not leave a comment.

Julian V. 
Rating:
5.0

Customer did not leave a comment.

LAURA E. 
Rating:
5.0

Customer did not leave a comment.

SAMEH S. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
5.0

We drove past the drop off point only because it didn't stand out as a Uhaul site but we found our way. Personal were great, drop off was super simple.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

LOUIS C. 
Rating:
5.0

Customer did not leave a comment.

LEWIS B. 
Rating:
4.0

Customer did not leave a comment.

LATONYA V. 
Rating:
5.0

No improvements continue with good service

CHRIS J. 
Rating:
5.0

Not a problem

ARNULFO Z. 
Rating:
3.0

Clean vehicle, not have a rude area manager.

TRISHA M. 
Rating:
5.0

The gentlemen working at this location is very nice and helpful. He stayed late to let me pick up my rental and was very polite when I arrived. He was very helpful and accommodating.

Dan S. 
Rating:
5.0

This agency is so easy to work with. I will always try to rent from this agency in the future.

steven C. 
Rating:
4.0

Customer did not leave a comment.

NICOLE W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

PRINCE F. 
Rating:
5.0

Customer did not leave a comment.

ABDULLAH O. 
Rating:
2.0

I had to argue will the agent about putting his mask on .It was very frustrating.

Nadine B. 
Rating:
4.0

Customer did not leave a comment.

Arhant G. 
Rating:
3.0

Location was just average. When I called the gentleman didn't identify himself. Trailer supplied was beat up and actually leaked on our move in rain conditions.

ROBERT S V. 
Rating:
2.0

1) They didn't fixed car in tow dolly and when I stop in gas station after almost 12 minutes drive( from location to S. Gessner Rd. In Houston) the car run away from tow dolly !!! Super dangerous situation. Because he has not used the chains to fixing car 2) He told me that I have to placed the car in Neutral position after loading and using tow dolly !!!! But while I asked several times about it and asking that he sure which it should be in Neutral and he said: yes Now, when I arrived to Dallas, my car it doesn't run!! The engine is turning on and when we place the car in D or R it doesn't run no way!!😔😤 I bring mechanic and they said the car's transmission is damaged due to towed in Neutral position!! So now I have to claim a file

ASEF A. 
Rating:
5.0

Customer did not leave a comment.

Martha J. 
Rating:
5.0

To give us exact drop off locations in the town where I am going to. They gave me a town far away from where I was to drop off. I had to research the drop off location myself.

DEBRA G. 
Rating:
1.0

My next uhaul should be FREE due to the conditions of my uhaul rental. It was in deplorable conditions and had a very foul smell. It was extremely dirty!!

Shameka C. 
Rating:
2.0

Make sure the the trailer is correctly attached. Less than half a mile after leaving the pickup site the trial came off the hitch while I was moving. Fortunately no damage resulted.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
3.0

Muddy lot

scott W. 
Rating:
5.0

Customer did not leave a comment.

BILLY G. 
Rating:
4.0

None

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Thelma C. 
Rating:
5.0

Customer did not leave a comment.

Dominique J. 
Rating:
1.0

Customer did not leave a comment.

Katerin P. 
Rating:
1.0

Poor service, the rep must think that you have to adjust your schedule to fit his needs for you to retrieve the rental - AFTER you have a confirmed scheduled reservation, w/ cc payment info submitted online and check-in in complete online. He almost cancelled my reservation when he closed the office over an hourly early; I had to ASK him to come back and complete the check out! More details: I had a confirmed reservation online, w/ cc payment info, and online check-in complete. I show up at the office at the reservation start time (11am); they had issues with their internet/system. The rep suggests that he write down my cc info so that he can input it into the system later – no way, I already sent through the internet copies of the front and back of my DL and CC payment. I offered to pay cash (denied). I tell him I can come back later when it is up and running, for him to call me to alert me, and that I could not go past 3 pm (I could, but I have to set a deadline to ensure I pick up the rental the same day, office closes at 5pm). He calls me at noon, w/ the tone as if I had to drop what I was doing and return right then and there, I tell him I will show up around 1pm. I get caught up with other errands and call back 15 mins till 4pm, to recheck on their system status, and notify him that I am coming by 4pm – mind you my rental period started at 11 am (for 3 days), so as far as I am concerned I can pick it up any time after on that day. His answer over the phone is that I had cancelled because I did not show up before 3pm, and he had already closed the office – over an hour early from posted time of 5pm, and I never verbally or online cancelled the reservation! I had to be affirmative and basically tell him that I would meet him half hour later to give him time to reopen. He agrees to it and I do get the rental. What a hassle! I have to plead with this rep to have my reservation honored, on top of making an extra trip, and submitting all kinds of personal information online!

Andre G. 
Rating:
5.0

Customer did not leave a comment.

Bridget S. 
No reviews have been submitted for this location.

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