Customer Reviews for ALH Truck Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ALH Truck Rentals

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VICTOR STEVE H.
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Customer did not leave a comment.

DAVID S.
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Customer did not leave a comment.

JEFFERY S.
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Nothing it was a great experience

Eugene K.
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Customer did not leave a comment.

susan S.
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Customer did not leave a comment.

STEVEN M.
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You canceled my original order and I needed to scramble to find another location and truck which cost me significantly more money since I had to go round trip vs. One way

FLAVIU W.
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Great services -strongly recommend

ROBERT R.
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Great experience, only suggestion would be to install a bigger sign out front, I drove by 3 times looking for address, both sign and street address not easily seen. Other than that I give this location 2 thumbs up.

Julio V.
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Very well spoken and humble worker

Joseph S.
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Guy that works there was great and extremely helpful.

NELSON R.
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Customer did not leave a comment.

Elda N.
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Thank You

Erica C.
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Great customer service and very professional

Esmona L.
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Customer did not leave a comment.

Pamela C.
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Don't have the associate talk about his personal life to me for 20 minutes. Inform me AHEAD OF TIME IF EXTRA MONEY WILL BE CHARGED ON MY ACCOUNT AND HOW AND WIN I WILL GET IT BACK. And don't have the associate call me, asking me if I promise to have it back at a certain time e (early because someone else wants to use it)

Stefon M.
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Great Service.

SIlvia G.
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Customer did not leave a comment.

KATHLEEN L.
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The truck was old and dirty inside. Unfortunately I didn't look inside the cup holders when I was picking it up and filling out the online form because I would have added a picture, but it was crusty and gross. The representative also stated that he “never washes the moving blankets” which is absolutely unacceptable during a pandemic.

William H.
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Everything at the location was great. The charges on the service are incorrect and have been disputed.

Mark H.
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Lanardo was awesome!

Avin G.
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No, the employee was very helpful.

PERRY B.
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Customer did not leave a comment.

Robert A.
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Don't double book. When I arrived for pickup, another person was booked for the same truck at the same time. The only reason I got it was I turned in my reservation at an earlier time than the other person did. Don't keep changing my reservation date and pickup location. The day was changed and the pickup location was changed causing additional money to be spent by me. Have the truck full of gas, so that when I return it I know how much gas to put in it. As it was I spent about 20.00 more than I needed to on gas. Total spent more than necessary was 20.00 on gas and 90.00 because of pickup location. I now consider U-Haul a very non-professional organization and will use Penske in the Future. I will also recommend that none of my friends use U-Haul.

CRYSTAL S.
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I was overcharged and Lanordo customer service was horrible

DANTE J.
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So I'm no stranger to U-Haul The trailer was yada yada a typical U-Haul trailer it does the job as always, let's talk about where does U-Haul find their owners!!!(dramatic pause) I pulled in with my 6x12 trailer to drop off, there was about 12 trucks in the front lot so I didn't really know where to go so I got out the vehicle, went inside and saw there was about 8 people in line so I went back outside to wait as I was walking outside I saw the owner walking towards my vehicle I asked if he can help me and he said of course with a huge smile on his face lol so I started to undo the chains for the Manager as he was checking me in I'm assuming then he politically said I quote "Sir that is not your job I will take the trailer off for you after I check the vehicle in and send you a email of your receipt" awesome right then I turned around and see this guy lifting the 6x12 off of my vehicle and walking it where do they do that at!! I got in my car and pulled off but I wanted to be sure that I was 100% okay to go so I walked inside and see a tall goofy kid under a little pressure but not letting the smile come off his face. I look over and see the same guy smiling nonstop treating those as if they were family all while making sure his employee was okay and his customers... Come on can't get better than that thanks prosper U-Haul I'll be back.

David S.
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Customer did not leave a comment.

CARLOS ARANGO O.
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Customer did not leave a comment.

PEGGY S.
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Nothing just keep on pleasing the customers.

CHARLENE M.
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I rented the truck for 4am. I received the confirmation that the truck will be ready at that hour. When I went to pick up the truck the app had a hold to pick it up at 9am when the store opens. The employee is not reliable at all. I tried calling at that time and he said he saw the call and didn't answer because it was too early. Very disappointed with that U-Haul location.

DIRK C.
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Customer did not leave a comment.

BRUCE W.
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As for the next customer -- I would stated that I were satisfied. As for an improvement concerning that next customer, hopefully you have a great experience.

DARNETTA W.
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Great honest quality customer service clean and friendly would recommend to any one! Thanks Dee

Theresa C.
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They told me one price but when I returned it I got a different price that was way higher the truck door didn't work on the driver side

MICHAEL R.
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Customer did not leave a comment.

cesar S.
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Inspection of all lights

JUSTIN N.
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Customer did not leave a comment.

RENE B.
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The truck was making rattling noise on top of roof.needs .besides that everything was wounderfull.thank you again.

ALLAN M.
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Everything went well overall. Very satisfied Thank You

Christopher K.
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Rented the largest trailer. Everything went smooth with no problems .

MECO K.
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Thank you

Sergio T.
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Customer did not leave a comment.

Alton W.
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Everything was great.

Kenneth T.
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Customer did not leave a comment.

Stephen S.
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Jorge was great - very personable, went above and beyond with getting our truck, and made a last minute truck change easy when we noted the tire service light was on in our scheduled truck.

Javier H.
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Customer did not leave a comment.

Arnel R.
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Put a door bell or ringer cause it so hard knocking on the metal door

Jerome H.
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Customer did not leave a comment.

Jonathan R.
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Customer did not leave a comment.

RICHARD P.
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Customer did not leave a comment.

Aaron H.
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Customer did not leave a comment.

Cherokee L.
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The only problem I had was when I had to return the truck the key didn't fit i to the drop box, so I had to take the key off the ring, hold the key until the morning and bring the key back. Cause someone could have stolen the keys and the truck. Didn't like that one bit.

Charles W.
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Nothing. Great people and great attitudes towards customers

Leroy W.
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Customer did not leave a comment.

Cheryl B.
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Very good service. Highly recommend. CB

Rudy M.
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The employee was very professional, happy and helpful.

Dennis K.
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What a great and wonderful person! Very helpful and kind.

TORIBIO J.
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Customer did not leave a comment.

Jess D.
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Everything was already awesome, great customer service and clean equipment.

idalia V.
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Customer did not leave a comment.

JENNIFER G.
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After dropping off the truck i owed 64 and was told to call customer service the next day to settle the balance. I do that and the guy i talked to said he didnt see any outstanding charges on my account. About 5-7 days later my card is charged 102 and when i called customer service i was told there was no reason why the previous phone operator couldnt find the amount that i owed on my account and i was supposed to pay it within a certain amount of days. So i was charged an extra 30 for a bill i had tried to resolve on time at a time when i really needed that money for other purposes. I really wish you guys would have at least reimbursed my 30 late fee or looked up the recording of the call when i called and the guy told me i didnt owe anything.

Virginia J.
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The gentleman there on Saturday morning was very nice and helpful

Ashleigh F.
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The rental truck I had orginally reserved would not start because the gas was siphoned out. The area is less than ideal. I was given a smaller substitute truck which caused me to have to make an additional trip. The gentleman that worked there was polite however and did what he could to assist me.

Rogena W.
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Customer did not leave a comment.

Travis K.
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Very easy. Very smooth.

Eugene G.
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Excellent staff, very helpful

Deanna A.
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Customer did not leave a comment.

PHYLLIS L.
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My overall experience was not good. I were advisled after the fact that the drop off location would change . Which messed up my whole schedule. The original drop off was close to my Palmdale address. It was changed to Lancaster by U Haul due to their inside difficulties which was not my problem. I could have walked back from the Palmdale location but in turn had to take two buses back. I missed part of my four year old grand son first basketball game . What a bummer. Lol

Christian M.
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Customer did not leave a comment.

Jasmine C.
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Customer did not leave a comment.

Lisa C.
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Customer did not leave a comment.

Neal B.
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Customer did not leave a comment.

Angela S.
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Customer did not leave a comment.

Paul A.
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The guy was not around all day when I went to return the truck, horrible Custer service

Pamela A.
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Customer did not leave a comment.

Jeffrey K.
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Customer did not leave a comment.

Angela M.
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good customer service

Andrew J.
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Other than getting some equipment in mojave, nothing. It went very well.

Marcus B.
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Customer did not leave a comment.

Alissa S.
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Great customer service.

Harold L.
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Lanordo, was there when we arrived to pick up our trailer. He had it staged and ready. Friendly, professional and we were in and out quickly. We will be in need of a large truck in the Spring and will rent from U-Haul because of Lanordo. Thanks, Hal

sabrina W.
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Customer did not leave a comment.

Angela L.
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My reservation was changed twice . The second time I wasn't notified. I went to the wrong store because I wasn't given the correct information. Also the store I picked it up from was way across town and not at all convenient. I would say this whole experience was an inconvenience. Very unhappy with the service I was given.

steve L.
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Customer did not leave a comment.

Jose A.
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Best vehicles you can rent for heavy weight!!

Manuel C.
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Overall great experience.

James S.
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Excellent service

Darrell S.
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Customer did not leave a comment.

Christopher J.
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NO WORRIES, EVERYTHING WAS JUST FINE

Tina F.
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Hopefully there won't be any problems with the computer. Apparently, when I went to get the truck, the system was down (it was widespread) and it took a long time to get everything done and to get going.

Rachael B.
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Owner was very friendly and efficient. Fast check in and check out. I will go to this location again in the future if needed.

Michael P.
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Great customer service. Thank you

Dynnell P.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

arnold F.
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Customer did not leave a comment.

El pidio M.
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Customer did not leave a comment.

Randall W.
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Customer did not leave a comment.

Ingrid V.
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The time when you close because when I was there another costumer arrived and it was closed already.

Kimberly J.
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Very good rental experience. Friendly customer service at this location. Efficient check in and return process. Good selection of trucks with short notice.

Jayda O.
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Outstanding customer service!

Alicia M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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