Customer Reviews for ALH Truck Rentals
(U-Haul Neighborhood Dealer)

1,205 reviews

44655 N Sierra Hwy   Lancaster, CA 93534
(Ave J//Lancaster Bl - Near MetroLink)

(661) 948-0260

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 8 am–5 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 5/24/2024: 9:00 am - 1:00 pm
  • 5/27/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(661) 948-0260

44655 N Sierra Hwy
Lancaster, CA 93534
(Ave J//Lancaster Bl - Near MetroLink)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 8 am–5 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 5/24/2024: 9:00 am - 1:00 pm
  • 5/27/2024: 9:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Truck had 1/8 of gas

Houston P 
Rating:
5.0

Lanordo Adamson couldn’t have been more helpful. Had a false start with original pick up location, apparently no truck available. U-Haul sent me to second location (ALH truck rentals) and was very smooth from then on. On return of truck even smoother very windy and cold while waiting for my ride I was offered a warm comfortable place to wait.

dana s 
Rating:
4.0

The gentleman was very cordial and answered all our questions.

Kathy P 
Rating:
5.0

Customer did not leave a comment.

Valerie W 
Rating:
3.0

Customer did not leave a comment.

kwame w 
Rating:
5.0

Customer did not leave a comment.

tracie e 
Rating:
5.0

Outstanding customer service I would definitely recommend a friend

jacqueline s 
Rating:
5.0

Customer did not leave a comment.

Stacey M 
Rating:
5.0

Nothing great service

Eric J 
Rating:
5.0

Owner or Manger very nice and took care of attacting trailer to hitch and detaching

Christopher b 
Rating:
5.0

Customer did not leave a comment.

clivette g 
Rating:
5.0

There's no improvement needs to be made. Leonardo gave me everything I needed and is very professional.

Phyllis P 
Rating:
5.0

Customer did not leave a comment.

KEITH R 
Rating:
5.0

Customer did not leave a comment.

catera b 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
5.0

Customer did not leave a comment.

geroge D 
Rating:
5.0

Nothing everything is going excellent at this time thank you

Dora T 
Rating:
5.0

Keep doing what you're doing, the process was seemless!!

Richard M 
Rating:
5.0

Customer did not leave a comment.

andrea h 
Rating:
4.0

Well I left the vehicle with more gas than how I received it, they would not credit me for it but yet they charged me for the 3 miles we went over, Not right and nor fair

Augustina M 
Rating:
5.0

Customer did not leave a comment.

Debra B 
Rating:
5.0

Nothing. A gentleman came righ out when we pulled up. He got us out of there really fast

Fred S 
Rating:
5.0

Customer did not leave a comment.

LANORDO A 
Rating:
3.0

Customer did not leave a comment.

jose G 
Rating:
5.0

Customer did not leave a comment.

angelitto c 
Rating:
3.0

Was easy to work with just didn’t have trailer accessories for sale.

Gabriel L 
Rating:
5.0

Keep doing what you’re doing Amen

CHARLES H 
Rating:
1.0

When I got to the place where the drop off there was nobody there we got there before closing time was had to call the customer service number to find out what to do there very irresponsible. Who knows how long they were gone because we got there before closing time so they’re closing the office before, the time they are supposed to be closing it I did before it to customer service because they were going to make a note and then I honestly think there’s somebody to go out there and he was going on because it did not look like anybody was there at all it was just abandoned

guadalupe r 
Rating:
5.0

I did not check the tires at the store but did when I got home and there was a nail in the left rear tire. Luckly I was not leaving till the next day and went and had it repaired close to me. It happens. When I returned the trailer, the gentleman reduced the price by one day, that was very fair. Always use U Haul when I need a trailer, I guess I know why! Thanks for the great service. Mike

Michael G 
Rating:
5.0

The staff was timely. The trailer was unhitched quickly and the representative even offered to remove the ball hitch so it wouldn't get stolen.

Al W 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Great customer service

derrick R 
Rating:
5.0

Great customer service 👍🏾👍🏾

Davon R 
Rating:
5.0

Customer did not leave a comment.

Gabriella O 
Rating:
5.0

Absolutely nothing, the price was perfect and the customer service excellent. Will definitely return.

Allan G 
Rating:
5.0

Customer did not leave a comment.

darlene g 
Rating:
1.0

bad experience dont go here

humberto j 
Rating:
5.0

Owner Was kind and very helpful. 😊

Jasmin B 
Rating:
4.0

Ensure all equipment reserved is available. I had to make a run to another location to get a furniture dolly, on the day I was moving. Would have preferred to not spend that time running across town for a dolly when I had my entire crew waiting for me.

Renee F 
Rating:
5.0

Customer did not leave a comment.

LANORDO A 
Rating:
5.0

Staff was super helpful and kind . Made renting Easy and I will return.

Carlos P 
Rating:
5.0

Customer did not leave a comment.

TRACY K 
Rating:
4.0

Customer did not leave a comment.

Leticia D 
Rating:
5.0

Customer did not leave a comment.

Mario H 
Rating:
1.0

Customer did not leave a comment.

Connor H 
Rating:
1.0

Don’t even be a uhaul

Lina O 
Rating:
1.0

Refund my money

Kyree J 
Rating:
5.0

Customer did not leave a comment.

Jose V 
Rating:
2.0

The location is hard to locate and not in a very good area; however, the attendant was very courteous and helpful.

Melani Y 
Rating:
5.0

Great customer service, fast transactions. It always a pleasue doing business.

Jesse S 
Rating:
3.0

Customer did not leave a comment.

Alicie B 
Rating:
5.0

Leonardo was very professional and friendly great customer service .

MARCOS A 
Rating:
5.0

He is very nice and helpful and he make sure you understand the complete process. I will be back if I need to rent any Uhaul equipment.

Quiana B 
Rating:
5.0

Customer did not leave a comment.

Shanise R 
Rating:
5.0

Customer did not leave a comment.

Lee F 
Rating:
5.0

No need anything

Silvia O 
Rating:
5.0

Customer did not leave a comment.

Lynette S 
Rating:
5.0

Trailer leaked and had a hole in the floor. Also, running lights did not work. One rear light was cracked and License plate light was broken.

Kevin T 
Rating:
3.0

Customer did not leave a comment.

adrian s 
Rating:
5.0

The best place in lancaster to get a uhaul

ROBERT H 
Rating:
5.0

The representative demonstrated good customer/representative etiquette. He’s very accommodative, friendly with sense humor. He explored every Avenues to meet my needs. He’s highly recommendable.

Michael i 
Rating:
4.0

Fix the transmission on the truck

tyquwisha w 
Rating:
3.0

Customer did not leave a comment.

David R 
Rating:
4.0

Customer did not leave a comment.

matthew h 
Rating:
5.0

Great service and the owner was a nice guy!

Andrew W 
Rating:
5.0

Thank you for everything I appreciated your serves

Dora T 
Rating:
5.0

Customer did not leave a comment.

Dora T 
Rating:
5.0

Open earlier.

Michael S 
Rating:
5.0

I do not see where you need to change anything . Everything was great , leanardo was a great person to work with. I do business there all the time

terry g 
Rating:
4.0

Customer did not leave a comment.

delores c 
Rating:
4.0

Truck was cleaned and ready to go, but once night set, noted the headlights were aimed very low and sideways, had to drive with high beams just to see a little of the road ahead of me. Visibility probably limited to 50%. Older style truck had a very short ramp making loading and unloading heavy items a bit more challenging. Most everything else worked well. Scheduled rental a few weeks in advance to make sure a truck was available at our local community, but had to drive over an hour each way to pick up the truck which was larger than requested and consumed more fuel with no additional compensation on a time schedule that was very limited as we had family coming in from out of town to assist with the loading process. Then we saw that insurance had been added to the contract which we had not requested as we had confirmed with our personal insurance company that they do indeed cover moving trucks under our existing plans. This was not noted until reviewing the final contract.

Wayne C 
Rating:
5.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

Customer did not leave a comment.

rashie w 
Rating:
5.0

Customer did not leave a comment.

Javier H 
Rating:
5.0

Customer did not leave a comment.

ronald b 
Rating:
5.0

dude at the spot was super nice and funny. answered all our questions. deserves a raise!

Mmaria C 
Rating:
5.0

I really appreciate how understanding the manager was with my situation

Raymond R 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
5.0

Customer did not leave a comment.

DONALD D 
Rating:
3.0

Customer did not leave a comment.

Carlos J 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

fabian h 
Rating:
3.0

Customer did not leave a comment.

Lance S 
Rating:
3.0

Customer did not leave a comment.

Debra V 
Rating:
5.0

Customer did not leave a comment.

BARBARA S 
Rating:
5.0

Like the fact that I can drop off rental after hours

Eduardo G 
Rating:
3.0

Customer did not leave a comment.

jose r 
Rating:
1.0

Customer did not leave a comment.

pamela s 
Rating:
3.0

When I pick up the truck the Gas gate show half tank so when I done I refilled back to half tank and they say that the gate was 9/16so they charge me extra $35 that it not Right

Lan T 
Rating:
5.0

Customer did not leave a comment.

rochelle M 
Rating:
5.0

Customer did not leave a comment.

CARMEN P 
Rating:
3.0

Ensure when you do select to do everything online, it does not have to be done again in person. Do give me a reservation for when I can't get a vehicle and then tell me my reservation is ready and then change the times on me. This is a joke.

John A 
Rating:
5.0

top notch first time ever having to use the roadside assistance and i was impressed from start to finish they had the tire changed and i was on my way in under 30 minutes

steven m 
Rating:
1.0

Customer did not leave a comment.

Carlos B 
Rating:
5.0

Customer did not leave a comment.

Daniel D 
Rating:
4.0

Lanardo is outstanding! He's a gentleman and very good at what he does.

J G 
Rating:
5.0

Poor guys trucks keep getting stolen from him. Help him put low jack on his vehicles please.

Jennifer P 
Rating:
5.0

He was so nice and respectful.

Nicholas P 
Rating:
5.0

Customer did not leave a comment.

Gregory J 
Rating:
5.0

Personality, what can I say? If I need any rental equipment I will definitely be back here! Thank you guys for your help, will see you next time!

os S 
No reviews have been submitted for this location.

Additional Services at this Location

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