Customer Reviews for ALH Truck Rentals
(U-Haul Neighborhood Dealer)

1,079 reviews

44655 N Sierra Hwy   Lancaster, CA 93534
(Ave J//Lancaster Bl - Near MetroLink)

(661) 948-0260

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(661) 948-0260

44655 N Sierra Hwy
Lancaster, CA 93534
(Ave J//Lancaster Bl - Near MetroLink)

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

no fault of this pick up place..but our truck HAD a GAS leak under the truck. It was hidden by the BIG steel plate that covers the hose. I had to help the roadside guy fix the leak. Once we got the metal plate off we found the hose had a CUT in it and was fixed with DUCT tape. So someone had to have done this cheap ass repair then put the metal plate back on. This was hidden for ANY future customer and could have been a BIG safety problem. I have contacted the local so called area boss and all he did was blame me for this repair. I will be elevating this above his head as this was a repair not someone trying to steal the gas as he said.

DAVID C. 
Rating:
4.0

Friendly and professional

QUINNETTE M. 
Rating:
5.0

The proprietor was friendly and very helpful. Would like a special word to go out about his customer service and attitude.

BRANTLEY A. 
Rating:
5.0

Customer did not leave a comment.

TYRONE J. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL B. 
Rating:
5.0

Great service at the pick-up (Lancaster, CA) and drop-off (St. Louis) locations.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

keith T. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
1.0

My experience was horrible. The web base 24/7 option is glitchy and is not clear. The compatibility does not work well while using iphone. The options were not clear for a first time user to distinguish between “in town” towing and out of town towing. The location to drop off should not be optional as it would clarify your estimated cost if you chose between in town towing or not. Worst part is I'm not giving the option to edit the location without starting over my whole order. The virtual check in option is terrible too! There should be an option to type in the location instead of only using “Share my location” option. If I was not tech savvy I would of had no option to check in because no one was there in person, and they didn't pick up the phone AND they didn't have a voicemail set up. The truck was dusty and came with low tire pressure in the tires. Some of the several customer service agents I had to go through were okay, as I was on hold for over an hour to speak with someone about trying to change my reservation, this is after I used the call back option. I waited an hour to get a call back, was given the option to choose what I would like to do, apparently didn't go fast enough and it hung up on me WTF? Only to finally get through to an agent in the Santa Clarita office to be met with sarcasm, a lack of understanding with AND no solution to my issue. All he kept saying was “it was in the contract” he rather be a smart ass than to treat me with some Decency and understand my perspective (he was the worst, I wish I knew his name) Luckily, the final person I spoke to was more understanding and patient with giving me some options. And having to drive another 100miles to avoid a late fee that could of been resolved by given me the option to edit my order before submitting. Which doubled! My estimated cost. What a waste of money. All in all, I rather deal with budget truck than uhaul. Never again

Derrin F. 
Rating:
5.0

Thank you.

April W. 
Rating:
1.0

this location is dirty, out side and inside, old computer, desk all dirty

FRANCISCO C. 
Rating:
4.0

Rental was easy. The trailer worked as expected. Everything worked as expected. The employees were very nice and accommodating. Some drop off locations are not in the website. Thank you.

PETER H. 
Rating:
5.0

Excellent customer service

DARYEL K. 
Rating:
1.0

No one there when I went to pick up at 9AM waited 1/2 hour after reservation was to be ready and no one there when I dropped back off at 10:30 AM

DALE C. 
Rating:
4.0

Customer did not leave a comment.

WILFREDO M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
2.0

Truck wasn't cleaned out where the seats were and smelled horrible in the back that we had to clean it out before putting our stuff in. Need to do better on the cleaning especially with this pandemic going on.

Randy J. 
Rating:
4.0

Customer did not leave a comment.

Guillermo M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

DMITRII P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

I'm very happy with this place and service lovely customer service i recommended a place like this to anyone.

JENNIE S. 
Rating:
2.0

Customer did not leave a comment.

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
2.0

The gentleman working there was very nice and helpful but other than that the location wasn't great and didn't seem very clean

KRISTA W. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

I really like this location the gentleman was very helpful and nice thats why second time we used this drop off.

JESUS C. 
Rating:
5.0

FIVE STAR PROFESSIONAL, period

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE A. 
Rating:
3.0

Customer did not leave a comment.

HIPOLITO P. 
Rating:
5.0

Nothing, excellent customer service!

John G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

YVONNE M. 
Rating:
5.0

Always be there for them

PEGGY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
2.0

I put more gas ($25.00) than what was left before me. Quarter tank more. But they didn't give me credit I feel like it's fraudulent. Charge if under half but no credit of over half definitely not fair.

Juan S. 
Rating:
5.0

The guy who was working was awesome. He helped us with everything and even answered our questions about towing. Great guy! Wore a mask the entire time even though it was super hot outside. Checked all the trailer lights and made sure it was safely hooked up before we left. 10/10.

TAYLOR H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

The person in charge was pleasant and efficient, I was in and out with my trailer in record time!

Peter B. 
Rating:
5.0

Customer did not leave a comment.

WALTER D. 
Rating:
5.0

Customer did not leave a comment.

Shawn O. 
Rating:
5.0

The guy at Uhaul was went beyond to help my needs, need more people like him in the world !!!!

ELLIOTT T. 
Rating:
3.0

The person I dealt with was very good and answered all of my questions, got me hooked up and out of there quickly. There was no real UHaul store there so we went to another store to pick up some supplies.

Russell B. 
Rating:
4.0

Customer did not leave a comment.

TASHA T. 
Rating:
5.0

I did get a smaller truck then what I ordered. Which made things harder for me.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

HEN C. 
Rating:
3.0

Customer did not leave a comment.

DEON J. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Chelsea C. 
Rating:
2.0

The vehicle was old and seemed to have transmission problems, shifting roughly between gears. Also, was charged for moving pads, but wasn't in the truck. Totally self service via an app (need a smart phone). Low touch and low service consequently. Located in a sketchy area, didn't feel safe being on our own in that area. Vehicle was clean. Served it's purpose.

Randall K. 
Rating:
5.0

Customer did not leave a comment.

SID C. 
Rating:
5.0

Good customer service. Made a real effort to social distance and take precautions against COVID.

Carlos M. 
Rating:
5.0

Very helpful, super easy. Thank you

Chloee D. 
Rating:
5.0

Customer did not leave a comment.

ARJAY H. 
Rating:
5.0

I will rent from this location again. Thanks

ROBERT C. 
Rating:
4.0

I will be renting a truck from uhaul again. Thanks.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Ceara K. 
Rating:
5.0

I was pleased with uhaul reps handle my Situation I had reservations at Mail in mart in Lancaster' boulevard but that company never opened their store I was late to my meetings and picking up are homeless patients items I called uhaul rep and I was taken care really fast and rep gave me a Reservations i meet with Mr Leo he helped me very fast and I was able to take care of my patients. But otherwise this mail mart should not promise to have reservation that they can't meet. But rep and Mr Leo helped me thanks.

Jennie S. 
Rating:
5.0

Check wiper blades. One was shredding and although I didn't need it, if I did it would have been bad.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

None

Gustavo L. 
Rating:
3.0

I didn't initially book at this location but he however did everything he could to accommodate me after the place I made the reservation at, at least a month in advance called me the day of my reservation to tell me they didn't have the equipment I reserved. I was on a very tight time schedule and not getting the truck until nearly 4pm messed up my entire move.

DANIELLE Y. 
Rating:
5.0

Customer did not leave a comment.

Chad Y. 
Rating:
3.0

Customer did not leave a comment.

VICTOR STEVE H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Nothing it was a great experience

JEFFERY S. 
Rating:
1.0

Customer did not leave a comment.

Eugene K. 
Rating:
3.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

You canceled my original order and I needed to scramble to find another location and truck which cost me significantly more money since I had to go round trip vs. One way

STEVEN M. 
Rating:
5.0

Great services -strongly recommend

FLAVIU W. 
Rating:
5.0

Great experience, only suggestion would be to install a bigger sign out front, I drove by 3 times looking for address, both sign and street address not easily seen. Other than that I give this location 2 thumbs up.

ROBERT R. 
Rating:
5.0

Very well spoken and humble worker

Julio V. 
Rating:
5.0

Guy that works there was great and extremely helpful.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

NELSON R. 
Rating:
5.0

Thank You

Elda N. 
Rating:
5.0

Great customer service and very professional

Erica C. 
Rating:
5.0

Customer did not leave a comment.

Esmona L. 
Rating:
2.0

Don't have the associate talk about his personal life to me for 20 minutes. Inform me AHEAD OF TIME IF EXTRA MONEY WILL BE CHARGED ON MY ACCOUNT AND HOW AND WIN I WILL GET IT BACK. And don't have the associate call me, asking me if I promise to have it back at a certain time e (early because someone else wants to use it)

Pamela C. 
Rating:
5.0

Great Service.

Stefon M. 
Rating:
5.0

Customer did not leave a comment.

SIlvia G. 
Rating:
1.0

The truck was old and dirty inside. Unfortunately I didn't look inside the cup holders when I was picking it up and filling out the online form because I would have added a picture, but it was crusty and gross. The representative also stated that he “never washes the moving blankets” which is absolutely unacceptable during a pandemic.

KATHLEEN L. 
Rating:
5.0

Everything at the location was great. The charges on the service are incorrect and have been disputed.

William H. 
Rating:
5.0

Lanardo was awesome!

Mark H. 
Rating:
5.0

No, the employee was very helpful.

Avin G. 
Rating:
5.0

Customer did not leave a comment.

PERRY B. 
Rating:
1.0

Don't double book. When I arrived for pickup, another person was booked for the same truck at the same time. The only reason I got it was I turned in my reservation at an earlier time than the other person did. Don't keep changing my reservation date and pickup location. The day was changed and the pickup location was changed causing additional money to be spent by me. Have the truck full of gas, so that when I return it I know how much gas to put in it. As it was I spent about 20.00 more than I needed to on gas. Total spent more than necessary was 20.00 on gas and 90.00 because of pickup location. I now consider U-Haul a very non-professional organization and will use Penske in the Future. I will also recommend that none of my friends use U-Haul.

Robert A. 
Rating:
1.0

I was overcharged and Lanordo customer service was horrible

CRYSTAL S. 
Rating:
5.0

So I'm no stranger to U-Haul The trailer was yada yada a typical U-Haul trailer it does the job as always, let's talk about where does U-Haul find their owners!!!(dramatic pause) I pulled in with my 6x12 trailer to drop off, there was about 12 trucks in the front lot so I didn't really know where to go so I got out the vehicle, went inside and saw there was about 8 people in line so I went back outside to wait as I was walking outside I saw the owner walking towards my vehicle I asked if he can help me and he said of course with a huge smile on his face lol so I started to undo the chains for the Manager as he was checking me in I'm assuming then he politically said I quote "Sir that is not your job I will take the trailer off for you after I check the vehicle in and send you a email of your receipt" awesome right then I turned around and see this guy lifting the 6x12 off of my vehicle and walking it where do they do that at!! I got in my car and pulled off but I wanted to be sure that I was 100% okay to go so I walked inside and see a tall goofy kid under a little pressure but not letting the smile come off his face. I look over and see the same guy smiling nonstop treating those as if they were family all while making sure his employee was okay and his customers... Come on can't get better than that thanks prosper U-Haul I'll be back.

DANTE J. 
No reviews have been submitted for this location.

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