The owner was extremely friendly and made the process super easy. He was informative, had a great attitude, and just a great and positive demeanor. I would highly recommend this location 100 times.
KATE M
Customer Reviews for ALH Truck Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was good.
MANUEL FThere was no appliance dolly and the truck was dirty. Even found someone keys inside which we didn’t touch. Just trash left behind.
Alex LTear down the building and build a new one 😁
MICHAEL ONothing
Francisco MOwner is knowledgeable and super nice. Truck was clean and ready to go.
TERESA TFast and easy picking up and dropping off..The guy was very friendly and knowledgeable
SHEMEKA WEverything was great. I have used U-Haul for all my moving and have not used any other mover since 2000.
PEGGY SOn-line was very easy. Quick and easy.
John GHad breaking issues with the trailer.
Bianca FOwner was extremely helpful very nice customer service. I will use in the future and also recommend this location. I can’t stress enough, how accommodating this location was.
WILLIAM BNothing at this time.
ANTHONY WVery nice and respectful
Marcus MNothing
ERIC PTruck was not at pickup location by the ready time that was on my reservation, had to return to pickup location some 3 hrs later and truck was not returned with a full tank of gas, 1/4 tank unacceptable when told to return with gas in it I told the attendant U-Haul will get the same way I got it.
BRYAN GVery helpful
WILLIAM HMr. Leonardo was very helpful and has a pleasant personality. He shows outstanding customer service.
LAGLENDA KVehicle was not fueled when picked up. Also was not given the proper truck that was requested.
Adrian GExcellent customer service and care
LUCILLE MIt's hard to find and to get into the lot.
Francisco HGood service!
TOMAS HRental was due the 30th. I dropped off my rental on the 2nd. I was charged for an extra day (which I shouldn’t have been charged for) as the app didn’t work when dropping off. And I was charged for 17 miles which fell under the 30 extra miles. I should be getting a refund of $72 minimum.
KIRSTIN Ahave gas in the truck not have the customer put gas themselves due to a truck being on empty
christensen CI don’t understand why advance reservations are allowed when the equipment you reserved isn’t available. I had to spend an extra $370 to rent a trailer because a 15ft truck I reserved 3 weeks in advance was no longer available. Please fix your reservation system/policy.
Jay RIt sucked!! Your service sucks I waited for my truck because your employee was 30 minutes late. I wasn’t explained the rate and ended up paying way more than I expected. And when I returned your truck no one was there so I just left it there. I hope I do not have to do business with you guys ever again.
Jay KThe gentleman was extremely helpful. He thanked us for returning the truck and the equipment in order.
Tei TRude receptionist and they pick and choose who to be helpful to. If you’re not Hispanic they won’t care to help
FRANK LOMG!! I WOULDN'T GO ANYWHERE ELSE I WAS BLESS WITH THE BEST! I APPRECIATE HIM FOR EVERYTHING!
TRIXI LTruck had 1/8 of gas
Houston PLanordo Adamson couldn’t have been more helpful. Had a false start with original pick up location, apparently no truck available. U-Haul sent me to second location (ALH truck rentals) and was very smooth from then on. On return of truck even smoother very windy and cold while waiting for my ride I was offered a warm comfortable place to wait.
dana sThe gentleman was very cordial and answered all our questions.
Kathy POutstanding customer service I would definitely recommend a friend
jacqueline sNothing great service
Eric JOwner or Manger very nice and took care of attacting trailer to hitch and detaching
Christopher bThere's no improvement needs to be made. Leonardo gave me everything I needed and is very professional.
Phyllis PNothing everything is going excellent at this time thank you
Dora TKeep doing what you're doing, the process was seemless!!
Richard MWell I left the vehicle with more gas than how I received it, they would not credit me for it but yet they charged me for the 3 miles we went over, Not right and nor fair
Augustina MNothing. A gentleman came righ out when we pulled up. He got us out of there really fast
Fred SWas easy to work with just didn’t have trailer accessories for sale.
Gabriel LKeep doing what you’re doing Amen
CHARLES HWhen I got to the place where the drop off there was nobody there we got there before closing time was had to call the customer service number to find out what to do there very irresponsible. Who knows how long they were gone because we got there before closing time so they’re closing the office before, the time they are supposed to be closing it I did before it to customer service because they were going to make a note and then I honestly think there’s somebody to go out there and he was going on because it did not look like anybody was there at all it was just abandoned
guadalupe rI did not check the tires at the store but did when I got home and there was a nail in the left rear tire. Luckly I was not leaving till the next day and went and had it repaired close to me. It happens. When I returned the trailer, the gentleman reduced the price by one day, that was very fair. Always use U Haul when I need a trailer, I guess I know why! Thanks for the great service. Mike
Michael GThe staff was timely. The trailer was unhitched quickly and the representative even offered to remove the ball hitch so it wouldn't get stolen.
Al WGreat customer service
derrick RGreat customer service 👍🏾👍🏾
Davon RAbsolutely nothing, the price was perfect and the customer service excellent. Will definitely return.
Allan Gbad experience dont go here
humberto jOwner Was kind and very helpful. 😊
Jasmin BEnsure all equipment reserved is available. I had to make a run to another location to get a furniture dolly, on the day I was moving. Would have preferred to not spend that time running across town for a dolly when I had my entire crew waiting for me.
Renee FStaff was super helpful and kind . Made renting Easy and I will return.
Carlos P