Customer did not leave a comment.John R.
Customer Reviews for Alice Food Mart Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled like smoke and there was ashes everywhereBARBARA Q.
Customer did not leave a comment.Karlo L.
Making sure clean and well maintain is very importantLuis V.
No hitch or ball for rent or sale. No experienced personnel to help hitch the trailer. No electronic converter from my round 8 prong plug to trailer 4 prong connector. Return personel kept my converter. ALL IN ALL A HORENDOUS EXPERIENCERhonda W.
She was very nice and courteous and got us in and out of there very quickly. Thank you very muchWES H.
The woman that processed my reservation, was very courteous and professional.Richard G.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.Joel L.
Customer did not leave a comment.CARROLL GERARD J M.
Agent had trouble with credit card she said they always have trouble she was not sure why do had to pay cash and atm where I was charged 3.00 feeORLANDO M.
The owner was very patient with me and understanding. But when i called the day before i got the rental i understood that it was 0.9 per mile not .69 a mile..... My total was not what i expected it to beleann T.
Quicker service time could be improved. Very nice staff.Timothy T.
Customer did not leave a comment.Lydia G.
Customer did not leave a comment.Magda L.
Staff was friendly and very helpful. This was a no stress transaction. Equipment was available exactly when I got to the pickup location. I'm a longtime customer and will continue to do business with Uhaul for all my moving needs.kenneth B.
This location is not very well kept & there's always only 1 person working. I know it's not their fault but management shouldn't have 1 person working alone, for safety reasons, & for better customer service. It took me about 45 minutes just to do a rental just because the clerk was alone working the counter, drive-thru, & assisting me. This has been the 2nd time this has happened to me at this location.Steven M.
Customer did not leave a comment.Nicholas R.
Very nice people and good equipmentRobert R.
Rep got information wrong was unable to give me copy of contract, had no idea what she was doing asked me to come back in two hr because she didn't know what she was doing and entered rental incorrectly, need to follow up with all rental locations for QA and ensure staff and reps are properly trained this is lacking in more than one locationMatthew S.
Customer did not leave a comment.kenneth A.
Customer did not leave a comment.Marie B.
The woman helping me was excellent!! 5 stars for her. She was super helpful and very nice. However, my Uhaul purchase experience was awful! Lots of miss communication. Information on my account was lost. I was charged for extra days that were included in my purchase. Overall Uhaul online\phone was awful. I would not recommend Uhaul to anyone.Albert M.
Customer did not leave a comment.Craig L.
Be should that they return the driver licend went they ask. My licend is in texas and I'm in California.Pedro H.
Clerk didn't know anything about U-Haul procedures.Scott W.
Customer did not leave a comment.Francisca P.
Great customer service. I was in and out in a timely matterroel N.
Customer did not leave a comment.roel N.
Excellent no improvement neededLarry C.
Customer did not leave a comment.LARRY C.
Great customer service.Allisiana D.
Customer did not leave a comment.Sammie R.
Customer did not leave a comment.Tina G.
Drop off location had no knowledge what to do that they were not the drop off location now one had notified them we were dropping off thererobert F.
Customer did not leave a comment.Joel R.
Awesome customer service!BILLY C.
Customer did not leave a comment.MARK S.
I had to hook the trailer up myselfsam M.
Customer did not leave a comment.Greg G.
It took over an hour for me to pick up my rental because there was only one clerk and he was also manning the register at the convenience store. I had to hook up the trailer by myself, and my furniture pads, which I was charged for, were not available. After a 20 minute wait, I was provided with 6 pads, not the 12 I paid for. The clerk was polite, but overworked, and the overall experience was very poor.Tim L.
Customer did not leave a comment.CRISTOBAL G.
The first uhaul in Alice was nit a 24 hr drop. There was no ehere to drop the key. Ee went to the second uhaul in Alice. They were open. The man there didnt know how to operate the computer and it took 45 min just to process us out at 2 am. He put customer after customer in front of us. He insisted on keeping my receipt. My son took it from him and said, no. That's my mom's. You have the keys and the truck is outside. and then when I begged him to please let me go home. I moved 265 miles away from a 3rd story luxury apt in a big city to a small town rental house. I was tired and alost 60. He said yeah yeah I understand but you must be checked out and we had to stay for yet another 15 min. It was the most horrible experience I have ever experienced with uhaul. I feel I should be compensated for having to travel extra for a uhaul drop and for being forced to wait. He asked if I would come back at 9 am. I said sure just so I could leave. I dont understand why all the other uhauls you can drop the vehicle off and they hold you hostage and treat you with such discourtesy. I sure hope uhaul compensates me for this.Leona S.
Customer did not leave a comment.CHARLES S.
The U-haul computer system appeared difficult to operate by the store clerk. The U-haul on-line system caused me to wait :20 minutes for the transaction to complete.ROSS G.
Customer did not leave a comment.john G.
Customer did not leave a comment.OSCAR P.
the trailer was at this location but they did not have it in their " system" I had to do all the transaction on my own on your 1-800 # no thanks to this locale. the clerk was busy doing other things too busy to help the CS clerk on the phone was prompt and courteous and very helpful. this store is too busy being a convenience store to be a convenient place to rent a U-Haul product. I will not do business with a similar location againjuan G.
When I opened to inspect the cargo compartment it was filled with cigarette smoke and had not been swept - I lifted the cargo compartment door all the way to air out the smoke - I then asked the Station Manager to spray a deodorizer in the cargo area as I did not want my personal belongings to smell like cigarette smoke. I am still waiting for the voice recordings from the days prior to the pick-up date -- I was promised those voice recordings but have yet to receive anything. The scheduling folks in Corpus made a mess of things and when I asked for speak to a manager I got the "there is no on here that can help you" - when I called AZ HQ they transferred me back to CC staff. After over 1+ hours someone in AZ finally answered my call and promised to send me the voice recordings as I wish to be refunded for this horrible experience. The voice recordings should tell you the story and comments on your system should also assist you in making a determination on a refund. My contact info is: BLAS A ORTIZ, (210)260-1930 // email@example.com. I would appreciate a return call by your staff regarding the voice recordings and or my refund. Thanking you in advance - Blas OrtizBLAS O.
Customer did not leave a comment.Nelda G.
Was unhappy that I had to travel 38 miles at my expense to pick up rental and then traveled another 47 miles extra to drop off rental at my expense. I will probably look for other options next time.Manuel P.
Customer did not leave a comment.stephanie L.
Get some one that knows what they are doing this guy couldn't print out the paper work to rent the Trailer. I had to call u haul Customer service my self to try to figure this out. I am still waiting for my Trailer and no paper work it has been over an hour. What could does to do to rent something at a time if you can't get it at that time. I will never do any business with them again.Wilson C.
Customer did not leave a comment.Charles S.
Move stores like this one in Alice wonderful serviceJUAN R.
I reserved a truck for3 p.m. and did not get it until t5 p.m. For this I had to pay extra for labor cuz we had to wait those additional2 hourssheryl G.
Clerk was working by herself and was unable to go out and check the fuel and mileage. so I did it. Truck's transmission slips a little and should be serviced.William H.
The guy runs a gas station and he tries to help you and help his other customers at the same time and this made the process slow and aggravating.cody T.
Employee wanted me to come back later as the manager was not there. Other parts of conversation was ridiculous as he said to just leave the truck there. No eay. I need a receipt. Staff was not trained to deliver and accept equipment.Ray L.
Add a dolly to the truck if they asked for one!!!coleman H.
Customer did not leave a comment.Francisco P.
I arrived at 745am and the man I need to checkin with wasn't there I went back several times and finally at 1015 he was there just feel they need more than just him to receive uhaulDiane G.
Tried to blame me for damages that were already on the truck.monica W.
Customer did not leave a comment.FRANK M.
Very Helpful in helping us set up the Uhaul.Melissa M.
Cashier had me waiting in line to pump gas, since the catd reader was broken on pump, and then took a long time to bring up contract in system since he had to take a picture of mileage and gas, then charges me a whole day for being 35 minutes late?! Will not rent from uhaul again if I have to deal with these people again.TERESA M.
I don't think they know what their doing. He was confused on the mileage and couldn't figure it outSALLY P.
Customer did not leave a comment.SHAWNA K.
Customer did not leave a comment.PHILLIP S.
Customer did not leave a comment.mariano R.
Customer did not leave a comment.JUAN M.
Customer did not leave a comment.KATHLEEN F.
Customer did not leave a comment.GORDON S.
The pickup center didn't get the reservation until the day of pickup and didn't have the size truck I ordered. The agent went above and beyond to redeem the situation. Unimpressed that u haul set the pickup center up for failure but pleased with center ability to help.BETH S.
Customer did not leave a comment.GARNER F.
The only glitch in renting the trailer, was they couldnt get online because of weather the night before. But everything turned out very well. thanksharry R.
Customer did not leave a comment.jeffrey C.
Customer did not leave a comment.Isidro G.
Although I checked in online, my trailer was not ready and had to redo the paperwork at the store over again. They did not have the supplies I requested online. They were very helpfull and curtious.Martin A.
Very friendly peopleTAMEZ Z.
Betterrell training on the system and better customer support from the corporate sideANDREW S.
Customer did not leave a comment.benny G.
Customer did not leave a comment.CARSON G.
Customer did not leave a comment.Devin M.
Customer service is very lacking. After I came into the store with the keys. The clerk told me I had to go back to the truck and use my camera phone to photograph the fuel level and mileage of the vehicle. On my contract I did not find where I have to do this. The clerk should be willing to go verify this information for accuracy.DAVID V.
Customer did not leave a comment.MARSHA P.
The girl at the checkout was excellent. the issue is that there is not a designated person for checking in. The girl had to keep alternating back and forth to the convenience store customers. I was pre registered and I still had to wait twenty minutes to take the truck.Christopher H.
Customer did not leave a comment.sophia M.
Customer did not leave a comment.JOHN S.
The trailer brakes engaged over every bump.KRISTIN A.
Customer did not leave a comment.YOUSSEF Y.
I WAS VERY AND EXTREMELY DISAPPOINTED WITH THE FIRST LOCATION I WAS SUPPOSED TO PICK UP THE TRAILER (IRMA TRAVEL CENTER IN ROBSTOWN). NOT ONLY WERE THE CASHIERS AT THE TRAVEL CENTER NOT PROPERLY TRAINED (OTHER THAN THE 1 PERSON THAT WASN'T THERE BUT ALSO HAD CALLED IN THE FOLLOWING MORNING WHEN WE DROVE BACK THERE) BUT THEY WERE UNFRIENDLY.Edna M.
Customer did not leave a comment.JOHN S.
Have truck maintance check due to truck that I received stering wheel shock real hard when going passed 60 mph.PATRICIA P.
The truck was dirty in the back and didn't even seem like they looked at it when it was returned.Monica L.
I have no complaints. It was a pleasant experience.Veronica T.
The staff was somewhat helpful, however the variety and quality of equipment was very poor.rodolfo L.
Customer did not leave a comment.roy S.