Explain to customer that when you rent a trailer hitch it is a flat rate whether you have it for 2 days or the 5 days they give you. I was told that if I turned it in earlier then I would get a refund for the remainder of the days left on my contractLinda W.
Alice Food Mart Exxon
(U-Haul Neighborhood Dealer)
Alice, TX 78332
- Mon–Sat10 am–5 pm
- Sunday10 am–3 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Alice, TX 78332
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Make sure all lights and back lights are workingJose V.
1. The pick up process was difficult. There were not enough people available to help at the scheduled pickup time. 2. The back of the truck was not clean. it was dirty and had a clear oil spill that had to be cleaned up (by me). So, I had to sweep the truck, as well as clean up the oil spill. 3. The fuel in the truck was less than stated by about an 1/8th of a tank when I picked it up. That is not by a lot, but it was not accurate. 4. The drop off process was difficult. The person on staff did not know how to complete the process. They sent me to another location that said it would cost me hundreds of dollars to drop it off there. Went back to the original store and waited and waited and waited while the store attendant tried to figure out what they were supposed to do. He was friendly, polite, and professional, but had just not been trained on that process. Finally I just left. I was told I'd receive a call from someone at the store later. I never received a call. I tried calling several times, hours apart and could never get anyone to answer. It seems like to me that personnel at that store do not want to be in the U-haul business. They are too low staffed and busy to give their undivided attention to the U-haul process. POSITIVE NOTE: When I was billed, they were dead on accurate and fair. Although, I felt like I should have received a discount for all of the trouble of having to clean the truck BEFORE I could use it and the PITA process of returning the truck.RANDALL Z.
Be careful if you drop off at night, strangers will come up and talk to youKatelyn A.
The truck smelled like smoke and there was ashes everywhereBARBARA Q.