Customer Reviews for All American City Self Storage
(U-Haul Neighborhood Dealer)

110 reviews

1209 E Belt Line Rd   De Soto, TX 75115

(469) 643-4849

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 643-4849

1209 E Belt Line Rd
De Soto, TX 75115

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was wonderful and very knowledgeable. Job well done.

Brandi D. 
Rating:
5.0

Customer service was great

SABRINA A. 
Rating:
5.0

Make sure I am able to get a dollie,other than that it was great customer service,very friendly service 😊

NOLA E. 
Rating:
5.0

Customer did not leave a comment.

zachary A. 
Rating:
5.0

The cargo area was not clean.There was a dolly already in the cargo area that I did not order. This was the second time I had to deal with a reservation being cancelled but not notifying me.

Joseph M. 
Rating:
5.0

There was no problem picking up the truck when I FINALLY FOUND IT. I WAS TOLD TO PICK UP AT ONE LOCATION AND WHEN I GOT THERE. THERE WAS NOT TRUCK. I WAS TOLD UHAUL SHOULD HAVE CALLED ME NEVER GOT A CALL UNTIL AFTER I FIANLLY PICKED UP THE TRUCK ANOTHER 17 MILES AWAY, THIS WAS THE 3 PLACE. WOULD LIKE SOMEONE TO CALL ME ON THIS.

Audrey S. 
Rating:
1.0

one employee was very helpful once I called up there 3 times in order to extend my time with the truck.

Shania A. 
Rating:
5.0

Customer did not leave a comment.

LaKeitha W. 
Rating:
5.0

Gary provided excellent customer service and went above and beyond to make sure I had the tools I need for a successful trip. Thank you Gary!

Sylvia G. 
Rating:
5.0

Very cordial and well informed staff at this location. Left with a feeling that my business was valued and appreciated. Thank you Gary and Samantha for rolling out the red carpet for me! You've won a customer for life!

Louie S. 
Rating:
3.0

I made my reservation at 1245 S. I35 UHaul Moving & Storage of DeSoto. That's where I wanted to pick up the truck. However, when I printed off the reservation, I didn't check it to make sure it showed this location. But, when we left to drive to DeSoto, I realized it showed a completely different address. My business partner had the same thing happen to her family when they drove to New York City recently & had reserved a trailer to pick up once they got to New York. Again, the location was not the same & directions sent them to an entirely different town, to a gas station. If UHaul makes changes based on availability of trucks/trailers & something changes requiring customers to go to a different location, CUSTOMERS SHOULD BE NOTIFIED, in advance. We should not be in the dark - changes made without our knowledge or approval. This move ended up working out fine but I don't appreciate changes being made without being notified.

Paula S. 
Rating:
5.0

Thank you for everything!

Ashley C. 
Rating:
5.0

Truck clean, very nice people, very helpful.

Ronald J. 
Rating:
3.0

Customer did not leave a comment.

Trace B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn P. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
2.0

The truck was filthy and had to be cleaned out thoroughly before we could put anything into it. Parking is terrible at the location. It's not a safe entry and exit, especially if any other vehicles are coming in or out.

Joseph C. 
Rating:
4.0

Nothing at the moment. Thanks for your service.

Tyrone R. 
Rating:
5.0

N/A

TERESA P. 
Rating:
1.0

Customer did not leave a comment.

Annette C. 
Rating:
5.0

Customer did not leave a comment.

sharon G. 
Rating:
5.0

Friendly & helpful staff. Good truck. Quick check in/out. Thanks!

Greg F. 
Rating:
5.0

Very good customer service. It is hard receiving great customer service, but I received it and appreciated it.

Terea J. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Very friendly and helpful people..

Robert J. 
Rating:
5.0

Employees were very nice, helpful and knowledgeable

Felix J. 
Rating:
5.0

Excellent customer service and very friendly

Jazzman N. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The couple in the store this morning were amazing- courteous, professional, and made a point to make sure I was a 100% satisfied.

Aisha W. 
Rating:
5.0

Customer did not leave a comment.

sandy M. 
Rating:
3.0

YOu gate security system has been down for months. We pay enough for storage for you to honor your contact. People are free to go in and out anytime that is scary.

Carolyn C. 
Rating:
5.0

Drop off dates and hours they are open

Ramiro G. 
Rating:
4.0

Customer did not leave a comment.

freddy R. 
Rating:
5.0

Easy check in-out service, fast and courteous customer service made my experience less stressful. Thanks Ms.Janice 469-643-0992????

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Johvanny M. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

excellent Service!!!!!

Colin H. 
Rating:
5.0

The dealer went above and beyond to make it happen! Uhaul was having computer problems but the dealer did what was necessary to get me on the road in a timely manner.

Joseph B. 
Rating:
5.0

Very friendly. Great service.

Phillip B. 
Rating:
4.0

Customer did not leave a comment.

Lenda F. 
Rating:
1.0

Was told by Gary at the U-Haul place that in order for me to rent the trolley U-Haul had the whole $60 and that I would be refund my money back once the trolley is turned and I turned the trolley in the next day my money did not come back to me the company owes me $49.17 again was told at once to trolley with turn in my money would be returned back to me the same day here it is 2 days later and I have not received my money how do I rate you guys very poor because you do not stay within your word now I am sitting over here $49.17 short for a $10 rental not happy.

Ebony K. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

Customer did not leave a comment.

Fredericka F. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Excellent service

Colin H. 
Rating:
5.0

Side entry instead of the busy street

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Kassandra D. 
Rating:
5.0

Customer did not leave a comment.

Natasha H. 
Rating:
5.0

Gary was Exceptional!

billy L. 
Rating:
5.0

I appreciate Ms. Yvonne for her help. She was very kind and knowledgeable.

SHERI K. 
Rating:
3.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Cleveland B. 
Rating:
5.0

Customer did not leave a comment.

rayna B. 
Rating:
4.0

Make sure inside is clean we had to clean it a Our self food an ECT... Over truck did its job very well..

Tommy G. 
Rating:
5.0

Gary was very helpful

TONIA J. 
Rating:
2.0

Customer did not leave a comment.

Debbie N. 
Rating:
5.0

Gary was outstanding each & everytime I would recommend everyone to come here

Terraine A. 
Rating:
1.0

U-haul was dirty when I got & I have a picture of what it looked like.

Jamall W. 
Rating:
3.0

Was a lit of trouble as the truck parking wS compact.

samuel O. 
Rating:
1.0

No change needed service was great

Catherine N. 
Rating:
5.0

Outstanding service. Very professional and personable.

Darrin N. 
Rating:
5.0

Fast and friendly people

Holly H. 
Rating:
5.0

Customer did not leave a comment.

Charae T. 
Rating:
5.0

Gary's customer service is an A+. He provided me with all the info I needed with a smile and positive attitude.

Kevin B. 
Rating:
3.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Very friendly.

Miguel G. 
Rating:
5.0

Customer did not leave a comment.

Krystal M. 
Rating:
5.0

I was satisfy with my experience.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

KAREN J. 
Rating:
5.0

Customer service was fantastic!!!

David M. 
Rating:
5.0

Customer did not leave a comment.

Shelia P. 
Rating:
5.0

Customer did not leave a comment.

Alemeta B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

RON C. 
Rating:
5.0

Great employee with good professional customer service skills! Very easy and efficient process!

Bertrain B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Lynnette G. 
Rating:
5.0

Exceptional customer service !!

Calvin G. 
Rating:
5.0

Customer did not leave a comment.

monik C. 
Rating:
5.0

Customer did not leave a comment.

Irving B. 
Rating:
5.0

Customer did not leave a comment.

kevin C. 
Rating:
5.0

I had the greatest experience at this location. The manager was very professional courteous and concerned about my needs. I would definitely recommend this Location to others. Thank you for a great experience . I do apologize for not remembering your names they were both Awesome!

RENEE C. 
Rating:
5.0

Gary was excellent. He made my whole moving process so easy. he is the best customer service person i have ever seen.

George O. 
Rating:
3.0

Customer did not leave a comment.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
4.0

I usually use Uhaul for every move. This time I was asked to provide 2 refrences in order to get the uhaul. Maybe it would have been easier if I provided that information online, instead of having to wait 45 minutes during the hours I should have been moving because I was already running late as it was. This location needed more equipment. I had to pick up my appliance dolly at another location. Which also wanted a reference before they would give me the equipment that shold have been included with my truck at this location. The nice man at this location offered extra miles for my time and inconvience. However it wasnt in my paperwork so, I went 1 mile over, but $0.40 wont kill me.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

dexter M. 
Rating:
5.0

the lady that assisted me, was extremely kind, polite and professional. A breathe of fresh air!!!

Valerie C. 
Rating:
5.0

I think you are already doing a great job.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

Jackie R. 
Rating:
5.0

The people that represents u-haul was very, very friendly and made you welcome. They helpful and very attentive to your needs. A excellent store. Way to go 10 stars.

Calvin E. 
Rating:
5.0

Customer did not leave a comment.

Oliver D. 
Rating:
5.0

Customer did not leave a comment.

Oliver D. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

SHAJUAN L. 
No reviews have been submitted for this location.

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