Customer Reviews for All American City Self Storage
(U-Haul Neighborhood Dealer)

152 reviews

1209 E Belt Line Rd   De Soto, TX 75115

(469) 643-4849

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 643-4849

1209 E Belt Line Rd
De Soto, TX 75115

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

dontal M. 
Rating:
5.0

Customer did not leave a comment.

BELINDA W. 
Rating:
5.0

Thank for help

Anthony M. 
Rating:
3.0

They open too late

Kamice G. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Clarence B. 
Rating:
5.0

Customer did not leave a comment.

CYNOTHA S. 
Rating:
2.0

When I arrive to pick up my uhaul, while checking out they added the collision damage waiver with asking or explaining what it is. After returning the truck back with appropriate gas I was charged for 3 gallons and send a receipt that look like me signature had been copied and paste. 4 days after the truck had been turned in I got an email saying I caused damage to a storage door that is within a gated area that I do not have access to.

Jasmine S. 
Rating:
5.0

No complaints. Just a huge shout out to the friendly staff. The lady who helped me get checked in and out was very sweet and helpful.

Deziree G. 
Rating:
5.0

all was well

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Kaye D. 
Rating:
5.0

Stay in business to help the Nation

aubrey B. 
Rating:
3.0

Customer did not leave a comment.

Shayla H. 
Rating:
5.0

Start doing instant refunds, I shouldn't have to wait 3 to 5 days to get my money back

Anthony J. 
Rating:
5.0

Ken, you were professional throughout the whole process. Keep up the good work.

Rodney J. 
Rating:
5.0

I can't think of anything else to say/thanks!

OLIVER C. 
Rating:
5.0

Customer did not leave a comment.

Chasity M. 
Rating:
5.0

Service was excellent, very kind lady at front desk and very helpful

Brigitte W. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE B. 
Rating:
5.0

Customer did not leave a comment.

Silena H. 
Rating:
5.0

Continue the excellent customer service given

Erma M. 
Rating:
4.0

Customer did not leave a comment.

Tonya G. 
Rating:
1.0

I was double charged for rental and insurance and the owner Tobias would not respond to my messages or return my calls

charmon D. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Ken provides outstanding customer service!

Shaun P. 
Rating:
5.0

Great customer service

DONNA L. 
Rating:
5.0

Everything was perfect, I'll definitely be goin back!

christopher K. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer service was over and above what you would expect.

VERNELL T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
1.0

Worst experience ever

Jenny C. 
Rating:
3.0

Customer did not leave a comment.

WESLEY H. 
Rating:
5.0

Can't think of anything.

PAUL S. 
Rating:
5.0

You all are awesome and so is Ken! I will share with my friends and I will be back again 👍

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

BEN B. 
Rating:
5.0

The staff was very kind.

Rafael A. 
Rating:
5.0

Very professional very knowledge

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

MARCUS R. 
Rating:
5.0

Customer did not leave a comment.

DEIRDRE C. 
Rating:
5.0

Customer did not leave a comment.

SABLE W. 
Rating:
5.0

Not really much you can improve when you already have an excellent management team. Equipment was very clean

OTIS B. 
Rating:
4.0

Customer did not leave a comment.

Roderick J. 
Rating:
5.0

Staff was wonderful and very knowledgeable. Job well done.

Brandi D. 
Rating:
5.0

Customer service was great

SABRINA A. 
Rating:
5.0

Make sure I am able to get a dollie,other than that it was great customer service,very friendly service 😊

NOLA E. 
Rating:
5.0

Customer did not leave a comment.

zachary A. 
Rating:
5.0

The cargo area was not clean.There was a dolly already in the cargo area that I did not order. This was the second time I had to deal with a reservation being cancelled but not notifying me.

Joseph M. 
Rating:
5.0

There was no problem picking up the truck when I FINALLY FOUND IT. I WAS TOLD TO PICK UP AT ONE LOCATION AND WHEN I GOT THERE. THERE WAS NOT TRUCK. I WAS TOLD UHAUL SHOULD HAVE CALLED ME NEVER GOT A CALL UNTIL AFTER I FIANLLY PICKED UP THE TRUCK ANOTHER 17 MILES AWAY, THIS WAS THE 3 PLACE. WOULD LIKE SOMEONE TO CALL ME ON THIS.

Audrey S. 
Rating:
1.0

one employee was very helpful once I called up there 3 times in order to extend my time with the truck.

Shania A. 
Rating:
5.0

Customer did not leave a comment.

LaKeitha W. 
Rating:
5.0

Gary provided excellent customer service and went above and beyond to make sure I had the tools I need for a successful trip. Thank you Gary!

Sylvia G. 
Rating:
5.0

Very cordial and well informed staff at this location. Left with a feeling that my business was valued and appreciated. Thank you Gary and Samantha for rolling out the red carpet for me! You've won a customer for life!

Louie S. 
Rating:
3.0

I made my reservation at 1245 S. I35 UHaul Moving & Storage of DeSoto. That's where I wanted to pick up the truck. However, when I printed off the reservation, I didn't check it to make sure it showed this location. But, when we left to drive to DeSoto, I realized it showed a completely different address. My business partner had the same thing happen to her family when they drove to New York City recently & had reserved a trailer to pick up once they got to New York. Again, the location was not the same & directions sent them to an entirely different town, to a gas station. If UHaul makes changes based on availability of trucks/trailers & something changes requiring customers to go to a different location, CUSTOMERS SHOULD BE NOTIFIED, in advance. We should not be in the dark - changes made without our knowledge or approval. This move ended up working out fine but I don't appreciate changes being made without being notified.

Paula S. 
Rating:
5.0

Thank you for everything!

Ashley C. 
Rating:
5.0

Truck clean, very nice people, very helpful.

Ronald J. 
Rating:
3.0

Customer did not leave a comment.

Trace B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn P. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
2.0

The truck was filthy and had to be cleaned out thoroughly before we could put anything into it. Parking is terrible at the location. It's not a safe entry and exit, especially if any other vehicles are coming in or out.

Joseph C. 
Rating:
4.0

Nothing at the moment. Thanks for your service.

Tyrone R. 
Rating:
5.0

N/A

TERESA P. 
Rating:
1.0

Customer did not leave a comment.

Annette C. 
Rating:
5.0

Customer did not leave a comment.

sharon G. 
Rating:
5.0

Friendly & helpful staff. Good truck. Quick check in/out. Thanks!

Greg F. 
Rating:
5.0

Very good customer service. It is hard receiving great customer service, but I received it and appreciated it.

Terea J. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Very friendly and helpful people..

Robert J. 
Rating:
5.0

Employees were very nice, helpful and knowledgeable

Felix J. 
Rating:
5.0

Excellent customer service and very friendly

Jazzman N. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The couple in the store this morning were amazing- courteous, professional, and made a point to make sure I was a 100% satisfied.

Aisha W. 
Rating:
5.0

Customer did not leave a comment.

sandy M. 
Rating:
3.0

YOu gate security system has been down for months. We pay enough for storage for you to honor your contact. People are free to go in and out anytime that is scary.

Carolyn C. 
Rating:
5.0

Drop off dates and hours they are open

Ramiro G. 
Rating:
4.0

Customer did not leave a comment.

freddy R. 
Rating:
5.0

Easy check in-out service, fast and courteous customer service made my experience less stressful. Thanks Ms.Janice 469-643-0992????

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Johvanny M. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

excellent Service!!!!!

Colin H. 
Rating:
5.0

The dealer went above and beyond to make it happen! Uhaul was having computer problems but the dealer did what was necessary to get me on the road in a timely manner.

Joseph B. 
Rating:
5.0

Very friendly. Great service.

Phillip B. 
Rating:
4.0

Customer did not leave a comment.

Lenda F. 
Rating:
1.0

Was told by Gary at the U-Haul place that in order for me to rent the trolley U-Haul had the whole $60 and that I would be refund my money back once the trolley is turned and I turned the trolley in the next day my money did not come back to me the company owes me $49.17 again was told at once to trolley with turn in my money would be returned back to me the same day here it is 2 days later and I have not received my money how do I rate you guys very poor because you do not stay within your word now I am sitting over here $49.17 short for a $10 rental not happy.

Ebony K. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

Customer did not leave a comment.

Fredericka F. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Excellent service

Colin H. 
Rating:
5.0

Side entry instead of the busy street

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Kassandra D. 
Rating:
5.0

Customer did not leave a comment.

Natasha H. 
Rating:
5.0

Gary was Exceptional!

billy L. 
Rating:
5.0

I appreciate Ms. Yvonne for her help. She was very kind and knowledgeable.

SHERI K. 
Rating:
3.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Cleveland B. 
Rating:
5.0

Customer did not leave a comment.

rayna B. 
Rating:
4.0

Make sure inside is clean we had to clean it a Our self food an ECT... Over truck did its job very well..

Tommy G. 
Rating:
5.0

Gary was very helpful

TONIA J. 
Rating:
2.0

Customer did not leave a comment.

Debbie N. 
No reviews have been submitted for this location.

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