Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brian gave us the highest quality customer service, more than we have ever had from any u haul or other same type business, and with the best equipment. We had to drive a very long distance and it was so very easy to do a difficult task without having to deal with faulty equipment or unfriendly employees. Thank you Brian, you're the best.
Everything was perfect. I am grateful Brian helped me. He is a very nice manager. I could not use the hand truck because the wheel kept falling off. It needs repair.
Great service and excellent equipment, I will rent this type of trailer again.
The truck was riding considerably rough. On the bumps and stuff. Perhaps it's getting a bit to old 168,000 miles
It was great
Brian helped me get the right truck for the long trip to Montana. He was very, very helpful and checked on me throughout the trip.
The trailer we rented was old and in need of maintenance. The rear roll up door was not easy to open and almost impossible to close. The latch would jam up in the top and would make it extremely difficult to close
Went to drop off vehicle at the drop off time, but the facility was closed, I left the keys in the drop box. Called and left a message that I did not have a paper contract, that it was sent to my phone when I picked the truck up. That was the reason a copy of the rental agreement was not placed in the drop box with the keys. I asked for them to call me, as I had some information concerning the truck. (the turn signal was sometimes not working), and also I wanted to make sure everything I needed to do was done. They never called.
Bryan at All American paint and Body in Springerville, AZ . Was very helpful. He is a good representative for your company. Thanks Bryan Joel Bausewein
this is my location and I am not allowed to comment
its a shame that I cant rate my own rental even though I am the paying customer
The gentleman was very helpful. Made renting the truck very easy.
I had to pay extra $64 in mileage due this being closest drop off point
Lakeside AZ didn't have the truck I ordered and I had to drive 5 hours out of my way to this location to pick up a bigger truck than requested. The truck was filthy and filled with sand.
The management was very help full .All the equipment was in good working order.
Bryan is excellent and service was superb. no suggestions. Keep up the good service Bryan.
Very helpful people.....my kind of place. Fast and efficient.
Jeff & Bryan do a great job! Very friendly & helpful. Jeff checked my electrical system to make sure everything was working properly & it was. There is a problem with the light on the trailer that needs to be addressed.
This is NOT where I asked to drop off. I took it to Avery's in Springerville.
The app made the process much easier.
All was great
very friendly, knowledgeable, polite and made the entire rental process stress free
Got there just as he was closing. Very helpful and friendly.
Excellent rental experience
The trailer had quite a bit of gravel on it upon pickup. I had to sweep it off at drop off to not get a cleaning charge.
was very easy to deal with Brian, thanks
Nothing. I have rented uhauls there multiple times and Bryan is always friendly and accommodating. Thank you
great service. very accommodating
excellent customer service
fantastic service
Follow through with what you offered when renting
Our experience was glawless. Dealer was knowledgeable and went out of his way to make everything smooth.
The professionalism and friendliness was above and beyond what was expected. They went out of their way to make a bad situation a good one. Our experience was wonderful.
very helpful
had to use a smaller trailer because the larger one was not available but made it work.
The employee was very accomodating and polite. He went out of his way to find a truck that would work for us and brought it into his shop. We were very pleased with our overall experience and was impressed with how clean and comfortable the ride was in the truck we rented. We will definitely rent Uhaul in the future.
clean this place up
Not much of anything. Brian was friendly and knowledgeable. Thanks Brian.
Drivers side mirror was missing a bolt or something. It came off and shattered. Response from pick up location. Just keep the pieces and give them when you drop off. He told me it was legal and safe to drive a 20 foot truck with just 1 mirror. He also "Didn't care" who was going to be driving it. I had to purchase a replacement stick on mirror so we could safely drive it.
Nobody was there when we arrived to drop the unit off, but came shortly afterward. Once there, he took less than 10 minutes to take care of us in a friendly and helpful way.
The sole individual running the place made it obvious he was about to go somewhere. When he stacked the trailer against another, he broke the handle off the tongue of the trailer that was already parked. Blatant disregard for maintaining the equipment.
No one there. Gate was closed and locked. I parked the 26' truck in the only open area out front of their place. Hope no one else had to drop off anything coz there was no area left after I parked mine. But truck drove GREAT.
