They gave me a truck at this location that had the catalytic converter cut out so the truck was so loud it gave me a migraine. We had to use it for a 6 hour trip. I won't use uhaul again I paid $400 for a truck that had bald tires and was literally painful to drive and no one did anything but say sorry. This truck should have never been out in the field, the drop off worker even said that and whoever moved the truck to the pick up area had to have known something was wrong and let me take it anyway to make a buck.Rhawnie P.
All Around Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bradley T.
Customer did not leave a comment.ELIZABETH F.
Perfect experience.....Jara was very pleasant and a pleasure to work with... I highly recommend this location.MICHAEL W.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Ronnie W.
Truck I rented had a issue with the suspension. Truck had a Definite lean to one side, like it had a busted spring or bad shock. Employee did say she would write it up and pass it on to her boss to get fixed, so thumbs up there.Mark S.
Great service and I misunderstood the return time and they didn't charge me any extra.Timothy M.
The young lady that helped me was very supportive and knowledgeable. I really appreciated her taking time to show me how to hook the trailer up. Thank youjeff K.
All Around Self Storage Charged our credit card 60 bucks twice for same rental.. Counterperson was a young girl who didnt know the uhaul system at all, and had to keep on the phone with owner every step of the way,, She had to swipe my card 6 times!. (and it got hit twice) took over an hour and a half to rent a reserved trailer. Spoke with owner over the phone, who was arrogant and condensening. the owner claimed it was refunded, it is not. we are still out 120 for $60 rental. do yourself a favor, and go to the 7th street Uhaul store(had to go there anyway) unless you want an absolute rip off nightmare.These people are clueless, and I ended up paying for thier mistakes. In the end, we ended up paying $120 for a $47 dollar rental.and no one,knows where the Extra money went. Worst experience we ever had with a Uhaul dealer in 30 years.crystal T.
The person at the desk was very nice and kind but utterly clueless connecting the equipment. She said the hitch was fully connected to the ball and it wasn't. She could not attach the light harness and could not lift the trailer tongue (I was more than happy to help her but she was struggling and struggling trying to do it on her own and could not). But the worst thing was her insisting it was fully seated on the ball. I had to insist that it was not. Had I not known better, I would have driven off with disaster to follow. Please train her thoroughly.Thomas B.
When I called to reserve the trailer I was told it would be at another location, however it was at this location. So it was so nice when everyone was so helpful and they located the trailer, we drove there, picked it up and was quickly on our way. Like everyone just shifted gears to make things work for us. I really appreciated the extraPamela D.
The management was great. Very friendly and helpful front desk. Will definitely come here again and would recommendDerek C.
I had reserved a 17' truck but it wasn't available. The 15' truck worked but having what the customer reserved would have been nice. The computer was having some issues but the worker did a great job of explaining what the process was. At turn in of the truck was quick and easy.Lottie F.
There was dog hair all over the driver cabin.Matthew C.
person at counter did not know how to use your system, could not type and I spent almost an hour trying to get the rental, she could not find my reservation, no paper way of getting me the rental so she had to call for assistance, the whole point of a reservation is to not have to stand there and wait for all the information to be entered by someone who is not computer literate, not trained and can not type. I will try hard to never rent from U Haul again. Horrible experience.John H.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.Neill F.
Paid for furniture pads and appliance dolly but received neither. I was under a tome crunch and had no choice but to move my stuff without those items which made everything much more difficult.Luis P.
Vehicle was clean, but way out of alignment. Truck drove straight with the steering wheel at the 2-o-clock position.Dalton Y.
Customer did not leave a comment.kevin R.
They were very sweet and easy to work with and very professionalbridget G.
Great equipment and staff all curtious and friendlyjames C.
Customer did not leave a comment.Rodeen D.
Owners were late opening store.Barry C.
Customer did not leave a comment.Patrick B.
Very small parking and would like to have someone there for intake after usage, especially on a Saturday afternoon. That's when the majority of people will be doing their moving.WALTER B.
Had a previous reservation at a u-haul brand store in Joplin Missouri and had to walk out because of how rude and hateful the staff was. Very disappointing for a corporate store. Thanks to all around for saving the day!ray S.
The uhaul was a gutless pile of crap.Derek P.
If renting in Joplin I would always use them.Very customer friendly staff.Michael T.
I was charged almost $100 more than I was quoted and when we have called we are told its "taxes". I get a little extra for taxes but almost $100 that is asinine! Will never use uhaul again! This was all before I returned the uhaul we didn't add extra miles besides what we was told and we didn't have it any longer than quoted, but still they charged us almost $100 more than quoted and blamed it on taxes. What a joke!MICHAEL W.
Customer did not leave a comment.Randy W.
Candy was very helpful and friendly. We went to the wrong location at first (the other one on 7th) and the people there were very hateful. But when we got to this location Candy went above and behind to help us out, so we were super grateful.Trisha B.
We tried to return to another Uhaul on 7th Street in Joplin but they wouldn't take the truck. We dropped off at this location that was closed.David S.
Very nice place. The customer service was prefect she was so kind. Hank yuSunny M.
Nothing.the agent in Joplin,No was superb.so accomidatingARCHIE F.
I had selected 2521 E 7th St., Joplin, MO 64801 as my pick up location, when I arrived I was told they didn't have the trailer at their location and I had to go somewhere else. It was not far away but very frustrating that I was not notified in advance to let me know.Dennis B.
Very friendly!CHARLES B.
Customer did not leave a comment.Ramsey B.
Customer did not leave a comment.rick D.
Customer did not leave a comment.David P.
Excellent experience overallSherry S.
Really cheerful young lady at the helm. Hated to leave as she was so easy to talk with. Truck was totally up to standards.Earl D.
Customer did not leave a comment.hernan G.
Honestly you guys can't get any better!!! You have one of the best people working for you! The lady that helped me was beyond exceptional she answered all my questions and just flat out AWSOME! I will definitely be recommending you guys to all my friends and family! Thank you!Marisol L.
Front desk was friendly and helpfulWILLIAM L.
Customer did not leave a comment.Kimberly M.
after hours drop offJohn Michael K.
this was an after hours drop off so I had no opportunity to interact with employees. all in all, the after hours drop off via smart phone is fairly easy to use, but lacked the option to select a closer location.John Michael K.
Customer did not leave a comment.SHERRI B.
Everything was excellent! The U-Haul wa great and customer service was excellent!Hannah M.
Amazing people. Went out of their way to find an auto transport for us last minute. Helpful, friendly and knowledgeable. Much better than the location at Florida and 7th where the guy hung up on me.Maura L.
The service with uhaul is over priced and over complicated. I will never recommend uhaul to anyone.Erin S.
Customer did not leave a comment.Amanda Y.
Nothing! Customer service is awesome. Office is very clean and inviting.CANDY H.
Customer did not leave a comment.Todd N.
Candy was SO friendly and helpful would recommend the business to others because of her!chasity R.
Customer did not leave a comment.Jon N.
Customer did not leave a comment.Mike T.
Hire new employees that actually will do the job the are paid to do. And not lie and waste customers time, money, and fuel. I had to make 2 complete unessisary trips to Fayetteville from joplin because of being lied to. Given false information and your employer complete disregard for me. The customer. That spent an extra $60 in gas. Lost 5 hrs of my time.Eric K.
I don't usually fill these things out unless I'm upset. When I got to All Around I was upset because I felt like I was being shipped down the road by Uhaul Center at 7th & Rangeline. They are horrible. The lady at All Around was AWESOME and completely change my day. I'd do business with them any day, what a pleasure!branson M.
Person at the counter was friendly and helpful.PHILIP P.
Please put the U-Haul 800 number on your contracts. My drop off location was closed when I dropped off the trailer so I was unable to inform anyone of the date and time of the drop off.Philip K.
Customer did not leave a comment.James W T.
This lady here smiled and looked me in the eyes when asking me questions or speaking with me, and was a very congenial lady! She knew her software, as I was in & out in a second. Nice clean store. I called her back a few times to ask her for something and every time she would say thank you for calling, or nice to speak with you again. She was right on the spot, a fine lady! Greg Dameron 417-499-3310Greg D.
The sales lady met us outside and was very nice!del O.
The lady who assisted me was very courteous. She made my experience fast and easy with check out and checking back in. I have used other uhaul locations in the past and this one was by far the best experience. Kudos to this uhaul. Thank you for your service.karie F.
The lady running the store was very friendly, knowledgeable and attentive. The process was one of the easiest and most efficient I have ever experienced while renting.Rod P.
Make ot the main location for U-HaulABDULAZIZ A.
Customer did not leave a comment.John L.
Truck is getting beat up and suspension seems to need attention.glynn K.
Customer did not leave a comment.AMANDA F.
Customer did not leave a comment.jason A.
The only thing I can imagine would make the U haul experience better for it's future customers would have to be if they were to hire more employees such as the lady who handled the contract for my Wife and I. She went out of her way to and again to make sure we had everything we needed to get the job done. OUTSTANDING CUSTOMER SERVICE!!! Old school service with a smile. Very refreshing. I hope this helps.Harold A.
Customer did not leave a comment.JUSTIN R.
Candy was a life saver !!!!Robb F.
Customer did not leave a comment.CORLEY G.
Very helpful, explained everything clearly and went above and beyond to make our rental a good experience. Any questions I had was answered with professional assistance.Glennis N.
Customer did not leave a comment.Chris L.
I ordered a 10' truck online about a week before departure. I was given a 15' truck. Considering the distance I had to drive I wonder how much extra fuel cost I incurred.Shaun C.
Service was nice peoplerick B.
Not like the treatment given to me at the dueneque UHaul This pickup was 100% customer PR IF I HAD A RATING FOR UHAUL PICK UP SPOTS IN JOPLIN(I've used many) this would be 100% excellent job. ????????ROBERT W.
Customer did not leave a comment.Christina F.
Customer did not leave a comment.TERESA J.
Very friendly staff and trailer was perfect for the move!!julie G.