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Customer Reviews for Western Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do what you say you are going to do I want someone from uhaul to contact me
connie mBarb was most helpful and personable, the kind of person who you want to deal with again. Barb at the St. Albans was instrumental in getting me set up initially.
timothy kThis location is the friendliest and most prepared UHaul location ive ever used! The UHaul office located in the Western Auto store in Rainelle WV is the best by far and so are their employees
Anthony TStaff was very welcoming, informative and friendly. Great service
John KSuper friendly, helpful and ready to help.
Karl SHad a little issue on where to pick up the rental truck up. The contact I used in the Charleston office didn’t return phone calls to me as he promised to inform me where I was picking up the truck. I had to find out the exact location on my own. The associate in Ranielle loctaon, where I picked up the truck was awesome. She is the only reason I will use Uhaul again. Please tell her thanks and the customer service she is providing is becoming a lost art…
Robert Wno free miles
Mike MNothing really
Warren MThe system on-line of getting the keys is horrendous. It needs to be more simplified and have help instructions readily available.
Darlenia KExcellent place
Anthony TThe Clerk named Barb is a complete, absolute Saint, full of Grace and kindness, with a remarkable, engaging personality who represents U-Haul and the corporate ethic in the very finest. She is quite kind and knowledgeable. More employees should be very much like her.
phil sNot a thing...
Carla BSecond time renting once there and once in Beckley both places I would recommend.
Arnold BAlways super nice and knowledgeable. Love dealing with western auto location.
Jason BThe check in process took too long. It may have cost me more money.
robert sThe truck and moving pads were great, the people in Rainelle who rented the truck to me were also great. What I was not impressed with was the fact no one had the furniture dollys I had ordered. Granted it was not the pick location's fault, they showed they had zero. So I don't blame them. She tried three other locations and no one had them. I really needed them in order to move a large piece of furniture. But I was stuck all because someone did not contact me to let me know no one had them. What kills me is no one let me know the furniture dolly were not but I got several texts to ask if I wanted to take a trailer with me to transport it to another location. This is awful, I ended up buying some dollies but I know next time not to depend on UHaul for that kind of thing...
Jeffrey SYou over charged me twice number one! Number two I could not use my rental until 2 hrs after I picked it up due to the fact that a pad locked was placed on the back of the truck and I was not given the key to it. I then had to wait on hold for 45 min to get permission to cut the lock.. Customer service for your company is the worst.
Brittany MTruck was clean and ready to go Was very pleased with their customer service.
Dennis HThe workers at the location went above and beyond to get me set up. They helped me buy a new hitch, fixed my corroded lights and corroded Jack.
Jaye AExcellent experience at this location! I highly recommend them.
Brian KI have rented here before. Always friendly and helpful. I have recommended them to others many times.
James kThe truck I reserved online at a different location did not exist and my only option was to drive to this location which was significantly father away and more difficult to arrange for transportation to pick up. The appliance dolly I ordered was not included. Truck cargo compartment smelled strongly of marijuana smoke.
Edward EThis location did not come up as an option first dropping off when I made the reservation.
David PEverything was great
Jeff BAlways helpful and the price is always accurate
PAUL DStaff were very friendly and helpful. They responded very professionally and were very accommodating to changes to the original agreement.
Bruce LI don't know. They run a very professional business. The lady that is in charge, Barb, is very polite, very professional, and is very knowledgeable. I enjoyed doing business with her. And there were several contracts in front of me, I was a walk-in, but yet my wait time was very small.
Bobby SNot charge me for a full tank of gas when I brought it back with 3/4 of a tank like I picked it up
Beckilynn mLove this store.... These people go out of their way to assist....AAA+++
Denise MOrdered a one way with pads and dolly but later after the move found out after the move that one way trucks do not have those in them and the store is not provided with them either. Would have made other arrangements for a uhaul had I been told
Kelly NProducts throughout Greenbrier county need to more available. I had to drive 1hr to gat the item that I needed during the time scheduled. There are 2 other locations that are less than 30 minutes away from where I was located. At the appointed time and location there was supposed to be 2 personnel working and they were both out to lunch during my pickup time. Personnel should alter lunch/appointment times to provide prompt services. Customer service, when available was outstanding, they were knowledgeable and helped me as soon as they returned after their lunch break.
Nathan CGreat staff, but store was in the middle of nowhere.
MATT LTreat your customer ‘s better, or your equipment will look ?? better on the rental lot
Harold CEnsure tow dollys are properly maintained and prepared for customer use. I had to purchase lithium grease to lubricate both tire strap ratchets before I could use them due to rust. I also purchased a grease gun to lubricate the tow dolly platform. Took me an hour to free the tire straps from the rusted ratchets.
Robert DExcellent staff with superior service
Patrick WNeed to find someone else to handle your business .My son was told by one person one thing and I was told something different . Dates WRONG on the email I got .
Lloyd FNo improvements needed. Great staff that was very helpful.
eric pNo improvements needed. Excellent experience. Clerk at rental pick-up location was extremely helpful and friendly.
eric pPerhaps a uhaul sign on the actual building.
Peggy BGreat people to work with.
BRUCE FVery good representative
Denver BDon't see how they can improve... They are really nice & very professional...
Robert BEven after turning down savemover online and in store still got charged for it. And still waiting on hold payment to come off my account. One paentry cleared the other "the hold" still showing too
Angela FI had to drive nearly an hour away from my house to pick up my truck, instead of UHaul having it available closer.
Jason TThank you! It was a great experience. In fact, all my experiences with Raines Western Auto over the past 12 years have been very good.
Linda NNice, newer trailer. Very friendly people.
John K