Pretty awesome service! Atleast much better from others. Had a pretty great experienceKashish A.
Customer Reviews for All Freight Logistics Canada Ltd At Karans Plaza
(U-Haul Neighborhood Dealer)
Surrey, BC V3W3J2
Services at this Location:
- Monday12 pm–6 pm
- Tuesday12 am–6 pm
- Wed–Fri12 pm–6 pm
- Saturday11 am–3 pm
Special Operating Hours
- 1/29/2023 - 1/30/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented it at 12:45 Saturday and returned it at 12:45 Monday there was no one there at pick as she was running late and had to have her dad come and get me keys. Told me on the phone on Saturday no one would be there when I returned it so I should text her a picture of the mileage and gas and leave the key in the drop box. Then I get a bill for three day instead of 2 days. When I phoned uhaul I'm told I have to deal with the location. When I phone I'm told between 12 and 2 are in the same billing period. I said I picked it up at 12:45 and returned it 48 hours later at 12:45 like I was told. Now I have to wait for them to look into this. I have a text time strapped and phoned and left a voice message asking them to confirm they got it. Never heard from them. But they got the picture as they had the gas and mileage. I think uhaul should be on top of things. For me to be told uhaul can't do anything but only the location.Joshen R.
Renting a truck here was a breeze. Reyna was so helpful and easy to deal with, I wish all customer service people were like her. She's simply fantastic. I will go to her any time I need a rental.Concetta M.
Nothing to improve, it was an amazing facility and great staffJay ramesh I.
All good thankskulwant S.
Amazing customer service and whole experience was great !!! Rayna followed up in middle of the rental period to check on the vehicle and such. That's great customer support.Amardeep G.
Customer did not leave a comment.Jaspreet singh G.
I had difficulties with the self checkout and sent a text for help. The lady who works at this location and was off on this Sunday was extremely helpful and guided me patiently to get access to the truck and going. I am not sure if I got the name accurately. Maybe Reyna? Thank you! Thank you!Michail R.
Rayna was friendly and helpful. And great at keeping in contact for anything we needed! Thank you!Katie H.
Customer did not leave a comment.Jagmeet S.
Customer did not leave a comment.dewey D.
Customer did not leave a comment.Bal S.
The lady we dealt with during pick up was nice but was not the uhaul employee/owner. We managed to get the rental. It was dirty (coffee etc in cup holder). Upon returning we did a drop off situation. I asked the gentleman who took the keys if I had to complete any paperwork etc. he said no and sent me on my way. Fast forward to now, was not contacted for payment and was charged a late return fee. Don't waste your time here they won't contact you for payment instead they send you to collections. This rental was in Januaryâ€¦ it is now November!Tianna G.
No whon there when I picked up and when they did show none of them knew how to hook up the trailer. I asked the lady if I should call before returning she said yes . When I returned it no whon there again .James B.
Customer did not leave a comment.Parampreet K.
Customer did not leave a comment.Abdul W.
Very professional and very nice serviceJeff D.
Customer did not leave a comment.Jenna D.
Customer did not leave a comment.XIAOHOU C.
Old and engine light blinkJagan N.
the agent was not at the location when I called her, she was not aware of the process very well and it took half an hour to return the truck. In the end, I could not get back my deposit. Although I had been told that I would get back my deposit right away when I get back the truck. Howerver, when I returned the truck the agent said we just pay back to your credit card or checkMohammad E.
This location was absolutely amazing to deal with.Rohit G.
Customer did not leave a comment.Ian V.
Kept calm in a tough situation and did everything that she could to help out her customers. Had a positive attitude. I will 100%give it a five starUges M.
I SENT AN EMAIL. NO, NOT HAPPY AT ALL.Brian S.
Customer did not leave a comment.Gurmander M.
very freindly serviceSHERRY W.
More vans for rentingRavinderpal S.
Customer did not leave a comment.Dolores S.
Customer did not leave a comment.Kevin C.
The worker called twice in the morning, she seemed rushed and very impatient about the whole situation. It was moving day for us and having that attitude to the situation didn't help, plus she said she'd help me change the time online, but never did which caused more issues with payment at the end so nothing was done right. I didn't appreciate it.Brenda H.