I spoke to customer care and told about the delay, and wanting to change either the pick up or drop of time but that did not change and then I was charged extra for the late delivery. This lack of communication isn’t what I was looking forward to which ended up costing me more than that I should had been charged
Sumant K
Customer Reviews for Karans International Distributors Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented me a truck to go 5400 km with the engine light on
Robert CI had really great experience with Rayna. I Will recommend to others as well.
Paramveer SYour website is useless. Technology is good enough to track the trucks, show the pick up/drop off location. It should not be confirmed 24 hours before it is needed, or changed to a different location or time. I booked before another customer but I was bumped to a later time frame, which didn’t work for me. Then received zero help to find a different truck or location. After calling 6 different people, I finally got a truck but no discount for my unconvinced and being passed over when I booked a week in advance
Nicole RThe numbered lock was not easy to open.
Yogendra nDid not have an interaction with staff. Used secure drop off.
MANJIT GI only use this location! Rayna provides quick and easy pickup and is very punctual and intelligent. I will recommend her location to everyone!
Jordell MI had to wait 2 1/2 hours for the business to open up because the Truck I rented was behind another vehicle. The most frustrating move I have done. I will not be recommending U Haul to anyone I know
GEORGE AKayran and her location are excellent in communication and service.
Rosy Geverything was perfect , Whenever i need a u-haul this location will be the prority.
Dilpreet SCustomer service person was friendly and helpful. The process was quick and easy. 😊
pamela vCharges to much and i fill fuel more when i pickup cargo van but they didn’t give me fuel credit
Angrej SEverything was good. We were happy with the service.
Amandeep BWonderful service from Rayna
Julie SLocation was ok, the person there tried to help me to the best of his ability. OK location
Amit MI made a last minute reservation the night before and got there during posted opening hours to find the place closed. Called the number posted on door and did not get any response. Eventually after about 20 minutes finally got through to Rayna who helped smooth out the check-in process and we were finally on our way with the truck. Returning was pretty painless. Slightly nerve wracking experience in beginning but everything worked out
Aaron SThere were dirty dishes and garbage left in the cab of the truck. Yuck! But the guys working at the location were friendly and helpful. Thanks!
Tracy KExcellent support from the owner. Great service and price.
Prakash PRayna was amazing! She set everything up so pick up was very fast and easy!
Steve CThe best u haul in Surrey
Amrit SVery helpful but our truck started leaking from rhe roof and our clothes and sofa got wet. Somehow water got inside from the top of the truck and our sofa and clothes got damaged along with a couple of other items
Jagtar DOnly one thing is missing: It should be informed to the customer days ago if the equipment is not available. Other than that l really loved and it was incredibly easy to rent a truck. Customer service was on top!
Umit DThe staff very cooperative easy pickup drop
RAJAKUMAR SRayna was excellent at ensuring my experience was trouble-free. Thank you Rayna!!
Duane JRayna went out of her way to make sure that my U-Haul booking experience Went very smoothly. When an emergency came up, and I could not return the U-Haul in time, she made sure she went an extra mile to extend my rental without causing any hassle to me. I appreciate this booking experience and would recommend it for anybody looking for a smooth and hassle free move.
Subhrajyoti BRayna is a rock star. She totally went beyond. She was soo sweet and helpful. We are moving to the 100 mile house area and if we have use u-haul again we hope we can get Rayna to help us again.
Nicole ZCan you please send me my deposit back as soon as possible Gouri Vij
GOURI VSome info ahead of time telling me about picking up the truck when no one is there
Cam FGreat customer service, friendly and going beyond to assist!
Nataki BWas a very easy and awesome experiance, save my day for sure. Gladly recomend to anyone. Cheers
Michael fEmployee should always be present during working hours.
Sunny TYou can't get any thing better than this on rentals Perfect on everything made my day thanks to Rayna and Amanda
Anil KThank you so much Everything were very good
Abdul MGot a wonderful service from Rayan. Thank you so much
Anmol CPeople were great.
Andrew MRayna was very courteous and very competent
Kiran STo me up to good level and very friendly person on time Rayna is very kind and polite person.
Deivendran SThank you for making my moving easy and affordable. I received great customer service by provider, Rayna. Because of her I was able to sign in/out easily. Moreover, she was available for any questions I had in between my moving. Recommending all to use this facility for future pickup/ moving.
Puneet DThe appointment was 4, but sent me message that they will delay which is OK, BUT around 4.20 one mover only arrived and told me the other mover on his way, and he started to unload boxes that doesn't need another hand, but off course he was taking a lot of time, meanwhile he was checking the other mover who wasn't answer his call, then told me the other mover won't come and the manager is looking for other one, around half an hour and his manager told him that a new mover on his way, so he started every 15 minutes to go to bus station to check the mover if arrived or not because his phone battery is dead, finally the other mover arrived and started to move big stuff but also overall they were very slow, started 4.15 and finished around 8.15 for a house got unloaded in 1 hour and 30 minutes, highly not recommend.
Mohamed AThe vehicle was in good condition, and the service was top-notch. Rayna was super helpful and highly recommend for anyone in need of a rental truck!
Divij KAmazing customer service.
Angie DYou guys charge 340$ for 8hours what the fuck man seriously without informing u deducted soo much amount
Jatinder SThe agent never mentioned that I would be receiving an online registration/pickup or return notification that I needed to fill out. I was only asked to text her a photo of the odometer and fuel level readings before and after the rental. Consequently, I do not expect to be charged the $20 next day “convenience fee”.
Paul AVery good cooperation from the owner
Ahinas KAll Are good & deals are also good
Sandeep GThe pickup process was not good. Pickup time was 10:00 am. No one was there and the door was locked. The phone numbers provided continuously responded with messages saying they were "unavailable". At about 10:35 a person arrived who was apparently related to the Uhaul representative and phoned them at home. That person called me back and explained how to access the truck. I left the pick up location an hour late. The truck only had a quarter tank of fuel and had a broken windshield and a broken driver's side mirror. Ensure you do the online pickup process. This should not be "recommended", but essential! Once you get over the pick up issues, everything else was ok.
John AThe young lady was absolutely excellent and made the process quick and efficient. Service was fantastic. Will definitely recommend this location to any friends
Jasmin AThe lady that helped me was absolutely amazing, she made it super easy to pick up and drop off.
Kristina D- very poor signage - confusing pick up instructions - hard to get ahold of someone for help
zahid aThis drop off location personnel went beyond her job. She made this whole experience so much better. Many thanks to her. She made my day so much better
Nina Nhand crank on front of car hauler trailer not working properly. Staff was very friendly and helpful.
bruce mGreat customer service. The owner was very pleasant to deal with and very accommodating. Good location on the main road.
Christopher KTruck was ready for me on time. Phone pick up was supper convenient. I put little extra gas and they refunded me for that, that itself is a five star quality 😊 highly recommended
Asma ASuper fast and convenient. Rayna is very knowledgeable and super helpful. She guided through every step and made the process so quick and easy. Highly recommend this location.
Rovina DAwesome thanks
Sanjeev j