I arrived to pick up a 26 ft and was advised that the Karan associated warehouse was using it for storage. When I called U-Haul the daughter of the warehouse owner was the U-Haul rep that answered, and said that her father was not on site and I would have to wait for him. When he finally arrived there was no apology and I had to wait while he emptied the truck that was full of pallets of product. While waiting for over an hour I asked around and the excuse given by the owner's daughter that there was a theft at the warehouse so they used the truck as storage was untrue. This is obviously a ruse they use, since there was no room in the warehouse for the pallets and they just needed extra storage. This is unacceptable. Once I complained to the warehouse owners daughter ( the U-Haul rep) she apologized and gave me $50 off for my inconvenience. They are obviously using U-Haul property for personal business use and in turn mistreating U-Haul customers.
Ian L
Karans International Distributors Ltd
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Surrey, BC V3W3J2
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Customer Reviews
- 4.0 Average Customer Rating
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Being Present for pickup and a phone number to reach the personal in case placed in a visible place.
Sintra SAmazing customer service! Shoutout to Amanda for going above and beyond!!!
Ahmed BIt was quite dirty. Lots of garbage at the fence line of the property.
Sarah WPhone number originally provided was not answered and as no staff on-site at time of delivery, drop-off was somewhat confused and delayed, but a prompt call-back from another number got things on track and this representative was very friendly and helpful. Great service once contact was made.
JAMES M