Karans international was great, very helpful and pleasant to deal with. However, getting to Karans was an ordeal. I was 15 minutes late to pick up a truck at a different location. I was told there was no truck there. I called UHaul and got a dispatcher in the US. They sent me to a location that was closed on Sundays, the day I needed the truck. I called again and got a dispatcher in Edmonton who was very helpful and got me to Karans. All in all a terrible run around that makes me reconsider using UHaul in the future. Except for Karans.
Michael B
Karans International Distributors Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W3J2
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Customer Reviews
- 4.0 Average Customer Rating
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I spoke to customer care and told about the delay, and wanting to change either the pick up or drop of time but that did not change and then I was charged extra for the late delivery. This lack of communication isn’t what I was looking forward to which ended up costing me more than that I should had been charged
Sumant KRented me a truck to go 5400 km with the engine light on
Robert CI had really great experience with Rayna. I Will recommend to others as well.
Paramveer SYour website is useless. Technology is good enough to track the trucks, show the pick up/drop off location. It should not be confirmed 24 hours before it is needed, or changed to a different location or time. I booked before another customer but I was bumped to a later time frame, which didn’t work for me. Then received zero help to find a different truck or location. After calling 6 different people, I finally got a truck but no discount for my unconvinced and being passed over when I booked a week in advance
Nicole R