Customer Reviews for All Island Storage Operations
(U-Haul Neighborhood Dealer)

Rating:

5.0

Just good all around

Rating:

5.0

Easy check out and return of the trailer. Friendly staff.

Rating:

2.0

Didn’t get the code for early pickup, person arrived after 9am, was flustered. I asked about $50 back guarantee and she said she would call corporate to ask but didn’t. On return same lady had lost our contract and had me sign forms after the fact. She still hadn’t called on the guarantee.

Rating:

5.0

Tom was great

Rating:

5.0

Gas level very low had to refuel within 1st 30mins

Rating:

5.0

I was especially impressed with how the box van I ordered suddenly went out of commission at the time of pick-up and since it was the only one that size, U-Haul had the explicit courtesy of issuing me the next size up at the same price which actually took away a lot of the stress of how to arrange and make best use of a 10 X 10.

Rating:

5.0

This location needs a trailer jack to be supplied by uhaul for mounting heavy (6x12 enclosed cargo) trailers. Was able to connect trailer with my own jack but they said they have been waiting for some time for their own trailer jack that is supposed to be provided by the uhaul company. Whoever dropped off trailer at that location did not park equipment in a correct parking spot or chock the wheel. Location also reported they requested 6x12 cargo trailers not be dropped at this location until they have a trailer jack for those.

Rating:

5.0

Great customer service. Friendly and knowledgeable.

Rating:

5.0

Desk was super helpful. I kept changing my plans and they stuck with me. In the end I got what I needed and the job done.

Rating:

5.0

My experience with renting a trailer was perfect. Very nice young man. You should hire more like him. No complaints. I will rent again for sure.

Rating:

3.0

The location was late to open on the day of my puck up.

Rating:

1.0

Representative pushed my reservation to a 30 minute window I couldn’t make so I showed up early to get the trailer as soon as the store opened. She wasn’t there, I waited and called to no answer. I then drive to a restroom and my friend calls. She says my reservation was cancelled and he could have the trailer, not realizing he was calling for me. She becomes testy to I remain quiet, and inform her I really need to get on the road to make the ferry. Long story short, she hooked the trailer up wrong, everyone on the freeway was honking at me. Pulled over and was lectured on how dangerous the trailer hookup was and that I’m lucky no one was hurt. I then, at night, get a wrench and try my best with no experience or assistance, to make it safer. It was terrifying.

Rating:

5.0

Such excellent customer experience!

Rating:

5.0

We had a time limit but it turned out fine. We were able to drop it off and put the key in the slot since the location was closed at the time. Very wonderful personal. The whole moving experience was amazing.

Rating:

5.0

Fantastic customer service!! Easy check in, easy check out.

Rating:

5.0

Really no improvement needed. Excellent as is.

Rating:

3.0

This location was not my choice. I have a hard time believing this was the closest to the location of where I was at. This was and 1 1/4 hrs away from La Conner, WA. Complete waste of time. There had to be a closer facility.

Rating:

3.0

Website said 9am notice on office window change to 10 AM. So got a late start. :(

Rating:

5.0

Easy pickup process, friendly interaction with staff.

Rating:

5.0

Customer service was efficient and friendly. I very much appreciate the help I received, a pleasant experience!

Rating:

4.0

The 24/7 use your phone access gave us so many problems. It took a half hour just to pick up. We watched the video to return and couldn't take photos that the app would accept and when we clicked that we couldn't get the photos. It's finished it out. Even though we didn't have a chance to say the dolly was in the truck, everything was done or take pictures of the outside. But I called the next day and the location was very helpful. They had everything logged in. They had everything checked and made sure I got a receipt.

Rating:

5.0

Thank you. Perfect service all around.

Rating:

4.0

Customer service is outstanding! We had to cancel our initial reservation and reschedule the staff were extremely accommodating . HIGHLY RECOMMEND

Rating:

5.0

JACKIE was absolutely awesome in every way. thank you and will be back for sure. thank you again !!

Rating:

5.0

Excellent service thank you

Rating:

3.0

Very hard to find

Rating:

5.0

Great experience

Rating:

4.0

Even with all the user information and reservation upfront it takes forever to rent a trailer…..every time I try the u-dealer has to get on the phone and be walked through the process…..I would say on average it takes 30 minutes or so to get a vehicle or trailer and this is when u-haul had ALL the information in advance. Get a software system that actually works…..

Rating:

5.0

Jackie was very helpful...

Rating:

5.0

Very nice , and helpful

Rating:

5.0

Service was EXCELLENT!!!

Rating:

5.0

Great service, thank you!

Rating:

5.0

Good service. Friendly helpful staff

Rating:

5.0

No improvements necessary!

Rating:

1.0

The "U-haul" system has something to be desired for efficiency, ease of use (for client and staff), and user friendliness. This has been a frustrating experience at best. I was notified days before my reservation for rental that this site was going to be closed due to lack of staff. I had to promptly rearrange all my day, travel plans and hired help to accommodate them. All I could do to endure was power through so I could get the job (moving to new home) done. I would not recommend service/rentals to others.

Rating:

5.0

However, the U-Haul company self-check-in and check-out system is very badly explained & hard to use. Nothing explains that it is necessary to have a series of codes and a cell phone in hand at all times to take photos & answer questions.

Rating:

1.0

I was charged double for my rental. I had to call uhaul and file a claim to be refunded. MAKE SURE YOU READ YOUR INVOICE! To ensure there are no additional charges

Rating:

3.0

Horrible help line- I waited 1 1/2 hours on hold between 3 people not able to help solve the issue- my contact person was also waiting. We loved the truck but the online help and am all center was horrible

Rating:

5.0

Chantel (sp?) was friendly and capable. The truck was clean, easy to drive, and all in good working order. The mirrors really created great sightlines for lane changes, backing up, parking, etc. The truck handled well and was perfect for the moving job at hand. Thank you.

Rating:

3.0

Picking up the vehicle and going through the registration and and a contact had to be called and that wasn't working well and I was pretty much fed up at that point point. Other than that part the rental was fine

Rating:

2.0

Had trouble reaching anyone. Called asking for a call back, instead some one I needed a referral back from was given my phone # to call me themselves. The office person was never notified I'd called. "My phone #" should not have been given to anyone. The joke was the subcontractor was given a number hat wasn't even close to my number . Subcontractor called the number all day and kept getting a busy signal. When we were picking up g up the truck no one had told either of us that we couldn't use a bebit/credit card....or cash.. or a check! When we returned the truck the location office had closed 3 hours early. We didn't want to leave the truck without someone verifying no damage, mileage & gas, and a receipt with the charges that were to be made on a "BORROWED" credit cart. Beyond unprofessional and legal. I think poor procedures and personnel decision making is putting it mildly.