Very helpful staff !! To say this was a $19.99 rental is VERY misleading when it turned out to be over $142. No one ever mentioned a mileage charge. Really disappointing to have such a difference in the total price.
Louis K
All Island Storage Operations
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Freeland, WA 98249
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How U-Haul Reviews WorkSame story. I was given false information the same as the pickup location and was charged over $100 more than the quote. Have yet to receive a reply from the regional manager as promised.
steve hFriendly folks, quick and thorough check-in, and very helpful with reviewing the mechanics of the rented vehicle.
John BI wonder how often this has happened to other customers. At time of pickup on 9-8 in Freeland, your attendant said the van was full of gas. But when I returned after driving not quite 20 miles, FOUR+ gallons were needed to fill it! That is twice as much as it should have been for that little mileage, so obviously the tank was not 'full'. If It actually had been, then the van only averages around 5 MPG, which might be even less than what RV's get. This clearly doesn't add up and it's kind of annoying. I wish now that I would have gone straight to the gas station and put in however much it took to fill it, then brought the receipt back to show him that no, it wasn't full. U-Haul owes me 10 dollars
Cameron ACost per mile was a little high
Cameron A