Customer Reviews for All New Equipment Rentals
(U-Haul Neighborhood Dealer)

1,876 reviews

465 S Rock Blvd   Sparks, NV 89431

(775) 355-5704

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(775) 355-5704

465 S Rock Blvd
Sparks, NV 89431

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Dropped off truck after hours

JASON W 
Rating:
5.0

It was closed at drop off but easy drop off location.

Dellanee A 
Rating:
4.0

Ensure products that are ordered are placed into truck when there is an early pickup .

COREY T 
Rating:
4.0

Location did not inform of what we would need to do at the Antelope Location since they are closed on Sundays.Was quite a surprise.

CRAIG S 
Rating:
2.0

It was a small lot that was hard to get into.

NICHOLAS C 
Rating:
5.0

No suggestions for improvement.

Sharon A 
Rating:
4.0

i did a 24 hour drop off so didnt interact with anyone the lot was small and hard to maneuver

Brandi B 
Rating:
5.0

Staff is super fantastic! They always go over the top with customer service. They should all get raises!

THOMAS L 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Great staff and very friendly!

DAVID O 
Rating:
5.0

Customer did not leave a comment.

Andrew V 
Rating:
3.0

Customer did not leave a comment.

Jeffrey P 
Rating:
5.0

Customer did not leave a comment.

ERIC W 
Rating:
5.0

Very friendly staff. Felt like family.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

RICHARD A 
Rating:
1.0

I would avoid this location at all costs. First, we pull up and there is no where to park our personal vehicle or the U-Haul truck as it's not only a U-Haul location but also an RV rental. I ended up parking a couple buildings down and upon leaving my car, I am greeted by a pile of spent bullet rounds. When we reach the office the lady, too busy on her personal phone, just takes the keys and waves us off. A few hours later, I get an email saying I owe $8.25 for 2 gallons of gas or 15/16 of tank. Mind you we went directly from the gas station and completely filling it up, to the return location. In the email, it stated I could go in to any U-Haul location to easily pay the fee within 7 days, or receive a $30 late fee and threat of collections. Obviously, I don't want to deal with that so I went to the U-Haul nearest to my house. I figured it's $8.25, just go in and pay it, quick and easy. BOY, WAS I WRONG. It took over AN HOUR for 3 team members, one being a manger, to figure out how to properly charge me. The employees at this location even agreed the charge was ridiculous and would have waived it for me, but in order to do so they would have to talk to this location since they are the ones who originally charged me, but their hours are much shorter than others and had already closed.

TIMOTHY L 
Rating:
1.0

I used a moving company to move my belongings from one location to another and U-Haul allowed this moving company to use my personal debit account to book a truck and purchase pads and boxes without my permission. Apparently U-Haul didn’t require any verification or authorization in using my account without my consent or knowledge. Will be looking to escalate this situation soon.

MICHAEL N 
Rating:
4.0

Other then the fact that parking is non existent. And I have not seen a receipt!

CATHERINE H 
Rating:
5.0

Customer did not leave a comment.

LARRY F 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K 
Rating:
5.0

Customer did not leave a comment.

CODY G 
Rating:
3.0

When I selected the trailer, I wanted online it switched it from an open trailer to a cargo trailer. I did not catch that when I arrived. I had to take the trailer I didn’t want. The same thing happened to the employee who tried it at a different location. There seems to be a glitch in the system that needs to be fixed. It’s not the employee’s fault they were more than accommodating at this location.

Andrew H 
Rating:
4.0

They were great, but they forgot to add my second driver, even though we were both there and present with ID.

ERIC M 
Rating:
4.0

Customer did not leave a comment.

REGINA P 
Rating:
5.0

Customer did not leave a comment.

BARRY N 
Rating:
5.0

Truck became available when I needed it! It's was road dirty but operated exactly how I needed it. Grateful I didn't have to drive out of my way to retrieve from another location! Excellent service

Robin S 
Rating:
3.0

Customer did not leave a comment.

LUCKY-ROSE W 
Rating:
4.0

Customer did not leave a comment.

GREGORY S 
Rating:
2.0

Customer did not leave a comment.

MICHAEL J 
Rating:
2.0

Truck ran, but transmission felt like it was about to blow up. The truck swayed really bad while driving. Hard to maintain control. I did a contactless pick up and the key was stuck in the lock box. Five people tried to enter the code and open it before the store manager opened it. Overall a 5 minute pickup took me 25. Staff was nice but location was so-so. Will definitely go to an actual uhaul location next time. This one felt like a transfer station.

Dustin D 
Rating:
3.0

Lots of equipment on property. confusing where to drop off. Small property for the volume of equipment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
5.0

Nothing. All was good. Thank You.

MARTIN C 
Rating:
5.0

First 4x8 trailer had bald tires. Second one on hand, swapped out, no issue. Staff were great.

CALEB P 
Rating:
5.0

not much could improve sitaution. Im not a fan of location or accessibility, but I am familiar with area. I could see how this could be complicated for a stranger to the area. Right off a VERY busy main road.

CHRISTI O 
Rating:
5.0

Thank you for your great customer service.

JEFFREY C 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W 
Rating:
1.0

Employees arrived right at 9a and there was already a long line. Did not help people in order. Did not check that the lights were working and I realized too late they were not! Very concerning as I towed this trailer from Reno to Tahoe to Modesto with no brake lights or turn signals!

BARBARA T 
Rating:
1.0

Employees get there and don’t check the trucks until it’s time to hand the truck over. They had 5 people working and only 2 computers. One should have been checking all the trucks that were returned the day before for gas and miles to speed up the process. I was scheduled to pick up my truck at 9am and ended up getting out of there 9:45. They need a better system of getting clients in and out especially in the morning when we are trying to get the day started nice and early.

ALFONSO Z 
Rating:
5.0

Customer did not leave a comment.

Skyler I 
Rating:
4.0

I always use this location over other sites in town. They're always reliable. But this time all staff seemed off. To check in for the truck the staff member seemed like he was unhappy to be there. While returning the truck, there were two females at the desk that were fumbling their words and giggling to eachother when the other would scrabble the words she was attempting to say. Not the greatest experience this time but I will always come back to this uhaul site.

SEAN H 
Rating:
5.0

Smooth.

Richard P 
Rating:
4.0

Helpful and nice people

Larry C 
Rating:
5.0

Staff was very helpful and friendly.

DOUGLAS D 
Rating:
3.0

Nothing against U-Haul but the store you sent me to in Reno was hammered and I had to get the trailer out of their yard on my own and I'm not the best with backing up pulling forward etc. Really not the best experience. Then when I was to drop off the trailer originally in Tucson at Rita Ranch Storage the U-Haul was CLOSED, YA Saturday CLOSED. NO WARNING NOTHING letting me know they were CLOSED. I used them for storage, and I'll NEVER go back to them EVER AGAIN. However, the corporate office sent me to Golf-Links and Wilmont U-Haul who were the best, professional and really good...

CURTIS U 
Rating:
5.0

Customer did not leave a comment.

KAYLI G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Honestly, I hate doing these surveys and usually don’t. But every person involved in the process in Reno, the Ubox support text support, and in Overland Park were top notch and went above and beyond.

Richard P 
Rating:
5.0

Best UHaul rental I've ever had. People were great! Only improvement is they need more space.

Jack D 
Rating:
3.0

Customer did not leave a comment.

DEAN R 
Rating:
5.0

Always us U-Haul. Friendly, professional and respectful

ISABEL L 
Rating:
4.0

Customer did not leave a comment.

DANIEL F 
Rating:
2.0

Customer did not leave a comment.

Christina F 
Rating:
5.0

Another great job U-Haul! Very helpful

KENNETH P 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
4.0

The team there is the best I’ve ever experienced at a U-Haul location. They were super friendly, very thorough and explaining everything and worked very quickly.

BEVERLY J 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Staff was very polite and professional. Hook up assistance was excellent! Thank you!

THORSTEN M 
Rating:
5.0

U-Boxes are the only way to go . Very easy to load and unload without being rushed. Thank You U-Haul

GARY W 
Rating:
5.0

Your team did a great job. They were very prompt in checking in my equipment and sending me an electronic receipt. Great work.

STEVEN C 
Rating:
3.0

Customer did not leave a comment.

YVONNE M 
Rating:
4.0

Customer did not leave a comment.

Candace G 
Rating:
5.0

I like the Rock Ave U Haul great 👍 store Great staff.

ROBERT D 
Rating:
4.0

Customer did not leave a comment.

ROBERT E 
Rating:
5.0

Very good people very knowledgeable.

MICHAEL B 
Rating:
3.0

Dropped off the equipment before it opened

PAUL D 
Rating:
2.0

The uhaul had a hole in the gas tank which I found out about the hard way, then when I returned it after trying to figure out if it was me doing something wrong I returned it and they charged for me not putting gas in it and then charged me for other bullshit even though they told me they've had a problem with people siphoning gas out of their trucks, drilling holes in the gas tank exc. I picked it up with an 8th of a tank as it was so I should have questioned it then. Beware this place let's u rent an already damaged vehicle then charges u for the damages when u return it. But not to ur face they tell u your not at fault and won't be charged only to send u a notice of charges then just take it of the card u provided in the beginning.

APRIL R 
Rating:
4.0

Customer did not leave a comment.

Ronald M 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
3.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W 
Rating:
5.0

Customer did not leave a comment.

LAURA M 
Rating:
3.0

Customer did not leave a comment.

JAMES V 
Rating:
3.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Fast checkin...easy return. Thanks.

John K 
Rating:
1.0

There is a concrete hole in the pavement next to building entry door. I did not see the hole while attempting to photograph the Uhaul vehicle for check in app. My foot became lodged in hole , I fell jamming my hand, fingers and with multiple open wounds on fingers,hands, right knee and bleeding profusely. My spouse witnessed it. There is a camera on building that recorded it. I called and spoke to Conner, he offered no apology, no inquiry on if I was even ok. Pathetic customer service! I may seek legal advice. Uhaul- Demand this vendor repair this defect on their property! No customer should incur this ever, it is a clear liability!

STEVEN O 
Rating:
5.0

Customer did not leave a comment.

AARON A 
Rating:
5.0

Customer did not leave a comment.

ERICA W 
Rating:
5.0

Customer did not leave a comment.

DANIEL T 
Rating:
2.0

Everything I owned was in my U-Box and there was a massive leak that resulted in 80% of my belongings were contaminated with mold. This after U-Haul shipped my box without confirming and sending it before the date I had requested. All of this occurring without so much as a word or heads up. Super unfortunate but sadly would not recommend. Not sure if they are understaffed or undertrained but something is deeply off across the board.

JEROME B 
Rating:
5.0

Staff was kind and helpful. They recommended a better option for our situation.

Francesco P 
Rating:
4.0

Customer did not leave a comment.

CRISANTO G 
Rating:
5.0

All good, however still waiting for my final receipt when I turned in the truck with gas tank full in Sparks, NV.

JAMES D 
Rating:
5.0

Not sure how to improve service, it was already excellent! Great people, professional, friendly, just all around a perfect experience.

JULIA M 
Rating:
4.0

Great service, no problems

MICHAEL B 
Rating:
5.0

great guys, pulled truck up - very professional

MARGARET S 
Rating:
5.0

Customer did not leave a comment.

Stanley R 
Rating:
5.0

Great and friendly team.

RICHARD T 
Rating:
5.0

The young man at the desk was friendly and helpful. All went well. Thanks

ANDREW H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
1.0

The customer service people were racist

KEAIRA J 
Rating:
5.0

Customer did not leave a comment.

Dani G 
Rating:
2.0

Drop off location was changed beyond my control from orginally what i was told, then no one at drop off location. Not great customer experience having to do all work myself.

JOSEPH L 
Rating:
5.0

Everyone I encountered was friendly and professional. They hooked up the trailer quickly and worked as a team. It was the best rental experience I’ve had and I will return to this location for my next rental.

Ann M 
Rating:
3.0

Customer did not leave a comment.

GARY O 
Rating:
4.0

Customer did not leave a comment.

TREASA D 
Rating:
5.0

Customer did not leave a comment.

RITA S 
Rating:
5.0

Customer did not leave a comment.

DANIEL E 
Rating:
5.0

Everyone was very helpful, efficient and kind. Thank you Cheryl keith

CHERYL K 
No reviews have been submitted for this location.
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