Lots of equipment on property. confusing where to drop off. Small property for the volume of equipment.
Mark B
Customer Reviews for All New Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. All was good. Thank You.
MARTIN CFirst 4x8 trailer had bald tires. Second one on hand, swapped out, no issue. Staff were great.
CALEB Pnot much could improve sitaution. Im not a fan of location or accessibility, but I am familiar with area. I could see how this could be complicated for a stranger to the area. Right off a VERY busy main road.
CHRISTI OThank you for your great customer service.
JEFFREY CEmployees arrived right at 9a and there was already a long line. Did not help people in order. Did not check that the lights were working and I realized too late they were not! Very concerning as I towed this trailer from Reno to Tahoe to Modesto with no brake lights or turn signals!
BARBARA TEmployees get there and don’t check the trucks until it’s time to hand the truck over. They had 5 people working and only 2 computers. One should have been checking all the trucks that were returned the day before for gas and miles to speed up the process. I was scheduled to pick up my truck at 9am and ended up getting out of there 9:45. They need a better system of getting clients in and out especially in the morning when we are trying to get the day started nice and early.
ALFONSO ZI always use this location over other sites in town. They're always reliable. But this time all staff seemed off. To check in for the truck the staff member seemed like he was unhappy to be there. While returning the truck, there were two females at the desk that were fumbling their words and giggling to eachother when the other would scrabble the words she was attempting to say. Not the greatest experience this time but I will always come back to this uhaul site.
SEAN HSmooth.
Richard PHelpful and nice people
Larry CStaff was very helpful and friendly.
DOUGLAS DNothing against U-Haul but the store you sent me to in Reno was hammered and I had to get the trailer out of their yard on my own and I'm not the best with backing up pulling forward etc. Really not the best experience. Then when I was to drop off the trailer originally in Tucson at Rita Ranch Storage the U-Haul was CLOSED, YA Saturday CLOSED. NO WARNING NOTHING letting me know they were CLOSED. I used them for storage, and I'll NEVER go back to them EVER AGAIN. However, the corporate office sent me to Golf-Links and Wilmont U-Haul who were the best, professional and really good...
CURTIS UHonestly, I hate doing these surveys and usually don’t. But every person involved in the process in Reno, the Ubox support text support, and in Overland Park were top notch and went above and beyond.
Richard PBest UHaul rental I've ever had. People were great! Only improvement is they need more space.
Jack DAlways us U-Haul. Friendly, professional and respectful
ISABEL LAnother great job U-Haul! Very helpful
KENNETH PThe team there is the best I’ve ever experienced at a U-Haul location. They were super friendly, very thorough and explaining everything and worked very quickly.
BEVERLY JStaff was very polite and professional. Hook up assistance was excellent! Thank you!
THORSTEN MU-Boxes are the only way to go . Very easy to load and unload without being rushed. Thank You U-Haul
GARY WYour team did a great job. They were very prompt in checking in my equipment and sending me an electronic receipt. Great work.
STEVEN CI like the Rock Ave U Haul great 👍 store Great staff.
ROBERT DVery good people very knowledgeable.
MICHAEL BDropped off the equipment before it opened
PAUL DThe uhaul had a hole in the gas tank which I found out about the hard way, then when I returned it after trying to figure out if it was me doing something wrong I returned it and they charged for me not putting gas in it and then charged me for other bullshit even though they told me they've had a problem with people siphoning gas out of their trucks, drilling holes in the gas tank exc. I picked it up with an 8th of a tank as it was so I should have questioned it then. Beware this place let's u rent an already damaged vehicle then charges u for the damages when u return it. But not to ur face they tell u your not at fault and won't be charged only to send u a notice of charges then just take it of the card u provided in the beginning.
APRIL RFast checkin...easy return. Thanks.
John KThere is a concrete hole in the pavement next to building entry door. I did not see the hole while attempting to photograph the Uhaul vehicle for check in app. My foot became lodged in hole , I fell jamming my hand, fingers and with multiple open wounds on fingers,hands, right knee and bleeding profusely. My spouse witnessed it. There is a camera on building that recorded it. I called and spoke to Conner, he offered no apology, no inquiry on if I was even ok. Pathetic customer service! I may seek legal advice. Uhaul- Demand this vendor repair this defect on their property! No customer should incur this ever, it is a clear liability!
STEVEN OEverything I owned was in my U-Box and there was a massive leak that resulted in 80% of my belongings were contaminated with mold. This after U-Haul shipped my box without confirming and sending it before the date I had requested. All of this occurring without so much as a word or heads up. Super unfortunate but sadly would not recommend. Not sure if they are understaffed or undertrained but something is deeply off across the board.
JEROME BStaff was kind and helpful. They recommended a better option for our situation.
Francesco PAll good, however still waiting for my final receipt when I turned in the truck with gas tank full in Sparks, NV.
JAMES DNot sure how to improve service, it was already excellent! Great people, professional, friendly, just all around a perfect experience.
JULIA MGreat service, no problems
MICHAEL Bgreat guys, pulled truck up - very professional
MARGARET SGreat and friendly team.
RICHARD TThe young man at the desk was friendly and helpful. All went well. Thanks
ANDREW HThe customer service people were racist
KEAIRA JDrop off location was changed beyond my control from orginally what i was told, then no one at drop off location. Not great customer experience having to do all work myself.
JOSEPH LEveryone I encountered was friendly and professional. They hooked up the trailer quickly and worked as a team. It was the best rental experience I’ve had and I will return to this location for my next rental.
Ann MEveryone was very helpful, efficient and kind. Thank you Cheryl keith
CHERYL KCharged me twice for a rental that I had for only 7 hours
DANILO AInterior was nice and clean, but it had a broken visor hanging. Thank god was passenger side, and windows was dirty. But still was good customer service.
James AAll good, thanks. Jist one thing: please make sure the air in the tires is at correct pressure. Thanks.
CHRISTOPHER EI was called after renting my equipment and en route to my destination when someone from uhaul called and said I was to return the equipment to a different location 45 minutes away over a chain required pass during a snowstorm because they didn’t want the equipment up high. It was also automatically updated on my app account to a location in Carson City without my approval. I did not appreciate the way that was handled.
JOHN HRented 10 ft truck. They gave me the worst one on the lot. Luckily I read reviews before coming to this location I made sure to take video of the trucks damage all over it that wasn't marked with an X. I've rented over a hundred uhauls in the last few years and this is one of the worst locations. They gave me a print out with a truck showing mileage 1000 less than I got given. They told me truck had 3/8 of gas. It was barely at 1/4 tank. They didn't know how to work their system kept blaming system. This place needs a quality control check. Luckily I read reviews on this place because it seems like they are running dishonest business. I'll be renting from anywhere else from now on. And to top it off They knew I was only going 10 miles round trip and they automatically add on insurance without even asking. This is the only time in the last few years I've had a uhaul location not even ask if I want insurance but just sneakily add it on. Shame on these losers. You might as well just add insurance because if not I'm sure they are going to make up BS charges like plenty of other people are dealing with at this location. Anywhere but here
JUSTIN SThanks for all the help on the hitch and on the return, great friendly service
Samuel KThis place is the best in Reno
STEPHEN SGreat Service
LINDA BCompact space with limited accessibility. Older building & facility. Could use some renovations to modernize the operations.
MARTIN SThe truck was not in great shape but the staff were some of the best uhaul staff I have ever had the pleasure of working with.
TOBI ERemove the calendar in the office....kids can read !!!
MARK G