Customer did not leave a comment.MATTHEW M.
Customer Reviews for All Occasions Gift Baskets & Flowers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.EVANGELIST C.
Customer did not leave a comment.SEAN L.
Van smelled like the last user had hauled horse manure. The smell was overbearing. When I got home I sprayed Lysol in it and hung an air freshener on mirror. Van appeared clean.Rode nicely. Just that smellâ€¦. YUCK!ANDREA C.
My complaint, which still has not been responded to is the u-haul website allows for insurance to be declined when renting a cargo van. However, come to find out contract presented to me at the pick up location contained $30 of insurance I did not request. I e-mailed u-haul on the pick up day complaining but they have not responded. When someone makes a reservation they expect that the terms of the contract will match the reservation. In any event, the renter should be notified before signing the contract. This is a horrible way to do business!!!! WARNING: Read the contract from top to bottom and get explanation for all charges before signing!JESSIE R.
Everything was great. No problems.doris R.
They didn't help us load the trailer or anything made us send pictures and was not very nice or helpfulJack C.
Excellent representativeSTEPHEN D.
Customer service was excellent! The employees were very knowledgeable about the equipment and provided the best service we have ever experienced with Uhaul.FRANCES D.
Great service at pickup. Vehicle worked well for what I needed.JENNIFER H.
Customer did not leave a comment.jimmy R.
Customer did not leave a comment.MEREDITHLAUREE P.
Excellent service!JOHN K.
Always EXCELLENT service at this location!!MARK A.
Customer did not leave a comment.SCOTT H.
Ensure "open" sign is on, have a clean trailer for rent, with lights that work ALL the time.TINA F.
I rented from all occasions gift and flowers in jesup ga.I will never use uhaul or any service like uhaul because of all the little charges such as .79 per mile charge, insurance coverage and the extra the place of business wants to charge you if its not as clean as it was when u pick it up. Looks like it was detail by professionals and i was told i would have to pay75. 00 to have it cleaned and 35.00 plus 5. 00 per gal if ithe gas wasn't replaced.. i know all this cost but I think it should be all one price so that u pay for it up front even u have to put a deposit a head of time. Also, I was 30 minute late and was charged for a whole day,there was someone waiting to get the truck so that mean it was paid for twice. I should be maybe prorated the time I went over. I didn't have the money to pay for the whole day and I didn't get to use the truck. I am moving and it already cost so much to move.Tammy O.
Price is to high To many extra feesKEITH H.
Mr. Kaleb Hall was very nice to us and explained everything about the contract. A very fine manager!JAMES A.
I had a great experience here . No trouble at all. I highly recommend them. Kaleb was so nice to me .IESHIA W.
Customer did not leave a comment.BENJAMIN H.
Customer did not leave a comment.RODNEY W.
continue being kind.ALAN H.
They are friendly and made the truck with equipment was cleaned. Yes! I would use their services again.MARY D.
Customer did not leave a comment.ERICKA J.
My husband and I Rented a van. It was very clean very well maintained. The lady at the front desk was very nice and so was the guy when we dropped off the key. Appreciate y'all service.WILLIE J.
Customer did not leave a comment.JOSHUA D.
You need to complete your online return while sitting in the uhaul truck. Before you return the keys.WHITNEY H.
Second time rented from this vendor and both times she was late. This time was she was an hour late and I had paid help on the clock while I was still waiting on her to show up.Anna A.
I was quoted 20 bucks a day and .39 a mile. I filled the tank with 24.01. I didn't check the mileage but should have. Just this small trip 70 miles round trip to Greenville Georgia they billed my credit card 97.20 for a 3/4 ton Chevy van. Don't do the bait and switch with them. They lost my business and I live a little over 3 miles from their lot. I will be calling Monday morning. I was to have to had it for 4 hours and was back in 3 and a half. Too many hidden charges....GREGORY W.
Great people and business.JULIAN J.
Very nice and friendlyIVORY L.
They gave us oldest truck on lot with bangs and dents everywhere. We asked for one of the newer ones and was told NO. We had over 1,000 miles to drive. It did not drive well. Could not keep up with the minimum speed limit on some roads. It used twice as much gas as prior trip with newer truck. Will never use U-Haul again!!!!!!KENT H.
I made a reservation for a 10 ft truck from a particular location. I received a call a couple of days ahead of time letting me know that a 10 ft truck would not be available, but I was upgraded to at 15 ft truck at no additional cost. Great! But they changed the location for pick up. That really doesn't matter, but the particular place that we had to pick the truck up was RIDICULOUS. I was scheduled to be there at 9:30AM. Due to circumstances beyond my control, I saw that I was not going to be able to be there at 9:30. I attempted to call ahead, but no answer. I guess they don't open until 9:30. When I did get through, the guy acted like it was a problem for him and wanted to know a specific time that I would arrive. The best I could do was tell him "within the hour". We got there at about 10:15 and walked into a JUNKY florist shop (???). There were a few artificial arrangements sitting around, an empty floral cooler, stuff all over the floor and just alot of mess. Had to stand around for 10 minutes before anybody ever appeared. The first thing the guy says is "I had to go to another dealer last night to get your furniture dolly. Seriously? The reservation had been made 2 weeks ahead of time. Not my problem that you weren't organized enough to get the dolly. And you did not do me a favor to have to go get it. I'm paying you for the use of the thing. No face covering on him. Then he announced that the furniture dolly was in the back seat of his car and the regular hand truck was out back and instructed my husband to go out back and get it and put it in the truck!!!!!! Fortunately, a lady (again, no face covering) appeared a few minutes later and he had her get the other thing out of his car. I guess we would have been expected to do that too if she hadn't shown up. Then his computers were down and he had to get on the phone with somebody to try to get all the paperwork taken care of. There was absolutely no sense of urgency in anything that he did. He moved like a snail. He chit chatted and BS'd with the person on the phone and finally got around to getting us out the door. THEN, later in the day when we returned the truck, there was nobody there. A note on the door said that they would be back in a few minutes. Fortunately, the guy had given me his cell number. I called and he said he was out on a floral delivery!!! Seriously? Dropping the keys off in the key drop was no big deal, but I was returning during their posted business hours, not after closing. Was all of this lack of professionalism the end of the world? No. But in the grand scheme of things, we were in from out of town to move my elderly mother from her home and into an assisted living facility and had a million things to do that day and all week. Yes, we were an hour late getting there (beyond our control but definitely on us) but beyond that, the rest of the pick up and drop off experience was lacking in every respect. Fortunately, the truck worked and suited our needs. I would use UHaul again, but would specifically request NOT to have to deal with this location again.THOMAS W.
Customer did not leave a comment.KATHY W.
Customer did not leave a comment.KEVIN H.
Customer did not leave a comment.BRANDY K.
Customer did not leave a comment.Mike R.
Customer did not leave a comment.JAKIE W.
KALEB AND VALERIE WAS WONDERFUL THEY WERE VERY KNOWLEDGEABLE AND SO NICE VALERIE EVEN WENT ABOVE AND BEYOND WHEN WE PICKED UP THE TRUCK MY HUSBAND ASKED INSTEAD OF A 15FT COULD WE HAVE A 20FT SHE HAD ONE AND REDONE OUR PAPER WORK WITH A SMILE ON HER FACE SHE SHE WAS AWESOME I WAS GOD BLESS THEM THANKFULKEITH C.
Customer did not leave a comment.JORGE V.
Customer did not leave a comment.KENCELL W.
Customer did not leave a comment.CHARLES P.
Very kind to me even though it was not the drop off point on my contract. I never bothered to check, because I had always said, even in my online searches that Lanes Bridge rd Uhaul WAS MY DROP OFF POINT!charyle E.
Customer did not leave a comment.Ann P.
Owner was most helpful,even accommodated the rental when the buisness was closed on Holiday .I would rent there again.Thank you .Donald P.
This was one of the easiest transactions I have ever done. The van drove great and was perfect for my needs. Will definitely be using again!Anesha L.
Customer did not leave a comment.Valerie H.
Customer did not leave a comment.Angela A.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Deborah E.
Customer did not leave a comment.Tempie A.
Customer did not leave a comment.Jose V.
Better communicationLadaisha M.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.LARRY B.
Good customer service experienceKelvin S.
Customer did not leave a comment.John H.
Keep up the great serviceKelvin S.
I rented 12 furniture blankets but received only 6.Michael J.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.William M.
Customer did not leave a comment.MATTHEW S.
Rental process was entirely too complicated. App is not user friendly & very difficult to complete necessary tasks for renting in a timely manner. Too many steps & too much information required for renting! Only Employee With UHaul knowledge at rental location was out when we arrived. Too much time wasted. Extremely frustrating experience.ANYA L.
Customer service is outstanding!!John F.
Customer did not leave a comment.michael W.
Customer did not leave a comment.Robin L.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Lisa J.
Customer did not leave a comment.charles S.
Customer did not leave a comment.DONNA S.
Customer did not leave a comment.ERNEST C.
Customer did not leave a comment.FRANK O.
The app is horrible.CHRISTINA S.
Customer did not leave a comment.Juan M.
They charged me an additional charge of $20.00 saying that I kept it for an extra day when I returned it the same day I rented itJAMES R.
Customer did not leave a comment.MARCUS M.
Great service!FRANK O.
Customer did not leave a comment.FRANCES H.
Customer did not leave a comment.Yolanda M.
Very professionalMARCUS M.
The only thing you could do is offer free food coupons to use on the trip.John G.
Customer did not leave a comment.MONIQUE G.
Customer did not leave a comment.Bobby S.
Customer did not leave a comment.Suzanne F.
Customer did not leave a comment.Frank O.
Customer did not leave a comment.SHEILA S.
Took almost 2 hours to get the uhaul. The system kept messing up and the truck we reserved at that location was given away so we ended up just taking the uhaul employee to a different location to pick the truck up. After we took them to get the truck, they stopped for gas and only put a quarter of a tank in it. We left the uhaul with a half tank.ELIZABETH P.
We just missed closing of business and my daughter and I were struggling to disconnect the trailer when the store owner was so nice to come out and help us when she could have just gone home after a long day. She checked us out and was extremely friendly.Jennifer N.
I found everything including the ladies we dealt with to be absolutely wonderful. They helped us with everything and welcomed to the area with advice on where to find a nursery for our yard needs. Everything was in excellent condition and the truck was like new. Our phone would not allow us to download website to check truck back in on Sunday so the owner met us there and got us fixed up. Thank you for having such a giving us such a great UHAUL experienceStephanie J.
Customer did not leave a comment.schala W.
Customer did not leave a comment.Cynthia N.
Very friendly but professional at this locationCynthia N.
Customer did not leave a comment.Roshare C.