Peggy C.
10 thumbs up
Customer Reviews for All Seasons Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of All Seasons Self Storage
Joel A.
.are sure the trailer works o. The equipment because the braking system did not work on the trailor
Anne C.
The phone and internet were both down at this location when I went in to pick up my truck (not their fault, obviously). Since the lady working the front desk couldn't look up my reservation online she used her personal cell phone to call and have my reservation redone. She was exceptionally nice and friendly! The man she called was friendly as well, only issue was that the drop off time I'd originally chosen online (4pm the next day) didn't get put back in when my reservation was redone. Not a big deal, just put a bit of a time crunch on unloading this morning to get the truck back by 9am.
George B.
Not sure if u can improve the lady in the office was very nice and helpful and u had 3 items I needed in stock
Randy W.
I was very happy with the service friendly and very helpful
Stephen J.
Very helpful.
Michael Fairon P.
All went well. Thanks.
Steven B.
The service was fast and friendly. I will use this location again.
Harley Lee Jr F.
make sure the clocks in the trucks are right mine was an hour off which made me later than i thought i was so i got there after they closed when i thought i had a half hour yet.
Larry M.
I personally think the .99 cents a mile charge is too much. I think with the economy the way it is right now, and gas prices so low, your mileage price is too high. Will probably never rent again for what we needed this for, to haul lumber. Cheaper to pay to have it delivered.
Larry B.
The truck was dirty at the pickup place . Not sanitized.
Danny T.
Same Comments as for pickup point!
Robert B.
The trailer was in acceptable range, better computer system. The lady has a problem processing my request
David Avora D.
It was a rainy day, the check in clerk handled almost everything to the point of delivering the final paperwork to me in my vehicle.
Harold Russell T.
They were closed
RICK R.
Nice place
CARL M.
More help on the front desk!
Kenneth R.
We drove in a lot of rain cargo trailer leaked we had a lot of wet damage to are cargo
Danny T.
Sherry Snyder was very sweet and full of much needed information!
gregory S.
I have used this location several times and always get great service.
Kevin R.
no improvements . Excellent U-Haul dealer.
Matt G.
Truck I had needed windshield wipers replaced.
Jr O.
Awesome customer service. Lori and the staff at All Seasons went out of their way to accommodate my needs. Super clean location. Convenient!
Gregory S.
Mrs. Holbert was very nice and very helpful. Uhaul in St. Albans installed my hitch a few weeks earlier. When I hooked up this trailer my lights didn't work. I had to unhook and then I went straight to the North Charleston location and they fixed my issue with the lights. The scotch locks connecting my adapter was my crimped tight enough to make a connection. I went back to Elkview and hooked back to the trailer. All of this took place in a span of 2 hours.
Peggy C.
Everything works good condition
Judy M.
The storage units are excellent but the truck rental was extremely disappointing. The truck was dirty. Had a large rock in the tire and they told us to call maintenance to get it removed. They forgot the mattress cover and blankets we ordered. But they were friendly staff overall.
james G.
dropped after hours
Tim D.
This is the second time within two weeks I have need a UHAUL and the employees here are very nice. I will only rent a UHAUL from this location. Thank you very much Tim Darnell
Tim D.
Love the people here, very friendly and they go above and beyond. Thank you
phillip H.
No improvements needed
SAMUEL S.
Nothing more--this site is well managed
Brett S.
Don't keep bald tires on vehicles, and replace bad tie rods that make the truck very difficult to control. Make sure that they have everything you put in the order available at pick up as well.
Randy W.
Everything was great. Super design trailer
Victor M.
We picked the truck up and it smelled like cattle inside and the floor was muddy. Then when we were going to put our belongings into storage we were told one thing by the people at the call center that a certain location honored the one month free storage but they did not. My overall experience was absolutely horrible, so bad in fact that 1 I would never recommend using uhaul and 2 I will pay someone to move my belongings before I would use uhaul again. Also I dont want to know how your going to fix it for the next family how about fixing it for mine.
Lori C.
The U-haul used a lot of gas cause it didn't run good .
Brandon W.
Tell your customers where to pick up the trailer next time. Had to back track like 40 minutes to get a trailer. Costed so much more in gas and lost alot of time because of it.
Matt S.
The lady who helped me was really helpful and easy to deal with
Bob R.
Excellent knowledgeable helpful positive sales lady !!
CARL M.
Very good customer service
Kathy H.
I don't know how you can improve more because I thought everything was Great!
Eddie M.
Our experience was awesome Laura is an excellent rep for you!
Jesse J.
We really appreciated the hospitality of uhaul facility in Elkview, wv. They were wonderful and we appreciated there kindness!
IAN H.
The drop off location was excellent. I dropped the truck off after hours and locked my phone in the truck and had already dropped the key in the box. I called the number on the door and the gentleman was there in about 10 minutes and was a life saver. Super helpful and courteous. Would recommend to anyone!! Thank you so much for the help!!!
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