Customer Reviews for All Seasons Storage
(U-Haul Neighborhood Dealer)

307 reviews

5225 Southwestern Blvd   Hamburg, NY 14075

(716) 312-4664

Hours

  • Mon–Tue
    9 am–5 pm
  • Wednesday
    9 am–1 pm
  • Thur–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 2/3/2023 - 2/5/2023: Closed

Services at this Location:

Contact Us

(716) 312-4664

5225 Southwestern Blvd
Hamburg, NY 14075

Services at this Location:

Hours

  • Mon–Tue
    9 am–5 pm
  • Wednesday
    9 am–1 pm
  • Thur–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 2/3/2023 - 2/5/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

We had no interactions with the staff the facility was closed, no issues at all completing drop-off.

Tyra M. 
Rating:
3.0

Wet

Jorge O. 
Rating:
5.0

Customer did not leave a comment.

andrew M. 
Rating:
1.0

Closed on weekends, most people rent uhaul vehicles on weekends.... just saying

MALCOLM R. 
Rating:
1.0

You can give the $50.00 Discount as was told to me on the phone by a Lady on customer Service on the morning of my pick up. The $50.00 was not discounted. You need to check my account. The lady said she out it in my account for the Discount. I will never Rent from UHaul again. Experience Sucked. They had the wrong mileage plus wrong license plate number.

Brenda M. 
Rating:
3.0

When I rent something and reserve it for 9 am I have to try to locate someone to assist. Is the thing ready? No I have to drive over to another lot to get it and then have it hooked up. I expected on time rental however I spend an inordinate amount of my time doing things that should be set up and ready to go in advance. I feel like they are doing me a favor to rent a trailer. I may be troubling them or interrupted them from doing something else.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Counter person very very friendly and very helpful !!!

Michael W. 
Rating:
3.0

The equipment (trailer) met my needs and was available.

Kurt H. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
2.0

Customer service

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Gail K. 
Rating:
3.0

Customer did not leave a comment.

Suzanne K. 
Rating:
5.0

Top notch customer service and equipment!.

Janie T. 
Rating:
5.0

just drop off after hours

Robin M. 
Rating:
3.0

The office was messy

Doug G. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Nothing everyone was great & easygoing

THOMASIRA V. 
Rating:
3.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

the location was hard to find as there was no U Haul sign

Christine D. 
Rating:
1.0

Answer customer phone calls + return multiple customer missed calls + be polite courteous and professional to customers + take the time to listen to customer concerns or issues with your products and/or services + make genuine attempts to address customer issues with what you're charging them for + ...

Cheikh D. 
Rating:
1.0

I've been calling this location all morning (like 6+ times) before dropping off earlier than scheduled nobody ever picked up the phone or even called back to this very moment. Even as I was dropping the truck off and was on a rush to leave with my Uber ride ready to leave me cuz I kept trying to call them while in front of the location and could see "open" sign they still wouldn't answer the phone. I actually had an agent from 1-800GO U-HAUL on the other line calling them right at that time while I was literally in front of the location dropping the truck off trying to catch my Uber ride before being more late for work than I already was and they still wouldn't answer the phone from U-Haul calling neither

Cheikh D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
2.0

Lower your rates instead of passing it down to the customer

Mathew H. 
Rating:
5.0

The app is flawed and was useless to us. Thank goodness for the assistance of the associate inside the location who helped us complete our check in and get on the road with the truck. Kudos to that associate !

Angelo R. 
Rating:
5.0

Close to Home. Good service.

Michal N. 
Rating:
5.0

Would use this place every year as long as they have the item i want to rent

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Edgar R. 
Rating:
5.0

Customer did not leave a comment.

stan B. 
Rating:
5.0

Quick Response

alfance Z. 
Rating:
3.0

The truck AC was not working well so spent half of our trip sweating in the truck which was very uncomfortable

Gift O. 
Rating:
5.0

Simplify your website.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

timothy K. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
4.0

Very helpful even though the pick up store messed up our return.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Easy drop off with large parking lot

Matthew S. 
Rating:
4.0

I would have more than one person working at this site, and have someone to ALWAYS be near the phone. Had to wait about 10 minutes for someone to respond when I went to pick up the truck.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Ted G. 
Rating:
2.0

Truck was dirty inside and out. Needed truck for one more day and no accommodation was offered. I would have even taken a smaller truck and paid for it. Was not looking for anything for free, just a clean truck and courtesy. I will never rent from this location again and I will let every government agency employee know the same.

Pedro M. 
Rating:
4.0

Thank you for allowing me some extra time as my trip took longer than expected.

CRAIGD V. 
Rating:
5.0

The worker at the store stayed pst the store closing time to ensure we pick up the truck. Thanks a million!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Traveling from western NY to Southwestern Va, I had to stop 3 times to try to locate a service station with air compressor because the right rear tire continuously was losing air pressure. Trailer worked fine but it was a real inconvenience to have to always keep an eye on the tire.

Dennis K. 
Rating:
4.0

couldn't do the after hours on-line lock box key thing ... way too difficult.

PAUL L. 
Rating:
5.0

Nothing

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
1.0

Fix everything

David R. 
Rating:
5.0

Customer did not leave a comment.

Lynn F. 
Rating:
5.0

Customer did not leave a comment.

Marie P. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
1.0

Clean the trucks and don't over charge people

Amjed A. 
Rating:
4.0

The location closed before their designated time and we had to go out of our way to return the furniture follies the next day. This was a big incontinence to us.

Maureen G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTGERARD H. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Daren S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Customer did not leave a comment.

Darcy E. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

The girl at front counter told me to go to the wrong truck which wasted time other than that smooth rental

Katrina B. 
Rating:
4.0

Customer did not leave a comment.

Trevor K. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Will be using them again!

Michael W. 
Rating:
5.0

Better signage on the building , had trouble finding the office

Paul R. 
Rating:
1.0

I will never use this place or uhaul ever again. The representative called me a “liar” for no justifiable reason. I also returned my truck later just because I did not want to have to interact with this man. This man scared me (which is saying something because I'm a mental health provider)

Elena F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Easy and inexpensive. Ty

Karen O. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Fix the system. I received multiple errors trying to use the after hours system. "low memory, transaction not performed" . The service wait time 64 minutes, then call back was cut off ! I waited another 34 minutes for "the next available rep". Horrible experience. Will never use after hours again. The truck and site worked, not the system.

James L. 
Rating:
3.0

Customer did not leave a comment.

Donald J. 
Rating:
3.0

The trailer had to be picked up about 20 miles from the requested site. The trailer was not inspected. We immediately noticed a noise that we diagnosed as the tires but about 600 miles into our 1200 mile trip, a wheel bearing failed due to lack of grease. Thanks to a great service man that was contacted by your Hillsborough NC office, we only lost one day of travel time. The remaining part of the trip was uneventful and return at the Palm Bay facility was great.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

ELLIOTJOSEPH F. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

The only issue was that the trailer was not available at the location I initially selected. I ended up having to drive 25-30 minutes to pick it up rather than the 10-15 minutes it would have been otherwise. Fortunately, I was allowed to pick it up the night before I was supposed to pick it up (early in the morning) which mitigated the longer drive.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The employee was very kind and helpful. The major inconvenience was that this location was 30 miles (45 minutes) farther away than the location I originally chose to pick up the truck.

Kaitlyn C. 
Rating:
3.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
2.0

Make it easier to extend rental period beyond 24hrs

John A. 
Rating:
3.0

Due to being inconvenienced by having to travel 1 hour to pick up vechicle when it was supposed to be closer and only giving me 50 extra miles, with no gas and toll allowance and no discount on cost

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

WHEN A DATE HAS TO BE CHANGED IT WOULD BE NICE IF YOUR SYSTEM WOULD ALSO LET CUSTOMER KNOW PICKUP LOCATION HAS CHANGED. THIS WAS LAST MINUTE FOR ME AND WELL OUT OF MY WAY.

Jacqueline S. 
Rating:
3.0

Customer did not leave a comment.

KYLEJAMES K. 
Rating:
5.0

Nothing needs improvement it was very professional

Jeffrey J. 
Rating:
1.0

I have been charged for cleaning and equipment I did not use.I am a uhaul customer for 20 years never had this happen extremely disappointed

Kevin F. 
Rating:
3.0

Customer did not leave a comment.

Andrew A. 
No reviews have been submitted for this location.

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