Customer Reviews for All Seasons Storage
(U-Haul Neighborhood Dealer)

268 reviews

5225 Southwestern Blvd   Hamburg, NY 14075

(716) 312-4664

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 312-4664

5225 Southwestern Blvd
Hamburg, NY 14075

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy drop off with large parking lot

Matthew S. 
Rating:
4.0

I would have more than one person working at this site, and have someone to ALWAYS be near the phone. Had to wait about 10 minutes for someone to respond when I went to pick up the truck.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Ted G. 
Rating:
2.0

Truck was dirty inside and out. Needed truck for one more day and no accommodation was offered. I would have even taken a smaller truck and paid for it. Was not looking for anything for free, just a clean truck and courtesy. I will never rent from this location again and I will let every government agency employee know the same.

Pedro M. 
Rating:
4.0

Thank you for allowing me some extra time as my trip took longer than expected.

CRAIGD V. 
Rating:
5.0

The worker at the store stayed pst the store closing time to ensure we pick up the truck. Thanks a million!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Traveling from western NY to Southwestern Va, I had to stop 3 times to try to locate a service station with air compressor because the right rear tire continuously was losing air pressure. Trailer worked fine but it was a real inconvenience to have to always keep an eye on the tire.

Dennis K. 
Rating:
4.0

couldn't do the after hours on-line lock box key thing ... way too difficult.

PAUL L. 
Rating:
5.0

Nothing

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
1.0

Fix everything

David R. 
Rating:
5.0

Customer did not leave a comment.

Lynn F. 
Rating:
5.0

Customer did not leave a comment.

Marie P. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
1.0

Clean the trucks and don't over charge people

Amjed A. 
Rating:
4.0

The location closed before their designated time and we had to go out of our way to return the furniture follies the next day. This was a big incontinence to us.

Maureen G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTGERARD H. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Daren S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Customer did not leave a comment.

Darcy E. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

The girl at front counter told me to go to the wrong truck which wasted time other than that smooth rental

Katrina B. 
Rating:
4.0

Customer did not leave a comment.

Trevor K. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Will be using them again!

Michael W. 
Rating:
5.0

Better signage on the building , had trouble finding the office

Paul R. 
Rating:
1.0

I will never use this place or uhaul ever again. The representative called me a “liar” for no justifiable reason. I also returned my truck later just because I did not want to have to interact with this man. This man scared me (which is saying something because I'm a mental health provider)

Elena F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Easy and inexpensive. Ty

Karen O. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Fix the system. I received multiple errors trying to use the after hours system. "low memory, transaction not performed" . The service wait time 64 minutes, then call back was cut off ! I waited another 34 minutes for "the next available rep". Horrible experience. Will never use after hours again. The truck and site worked, not the system.

James L. 
Rating:
3.0

Customer did not leave a comment.

Donald J. 
Rating:
3.0

The trailer had to be picked up about 20 miles from the requested site. The trailer was not inspected. We immediately noticed a noise that we diagnosed as the tires but about 600 miles into our 1200 mile trip, a wheel bearing failed due to lack of grease. Thanks to a great service man that was contacted by your Hillsborough NC office, we only lost one day of travel time. The remaining part of the trip was uneventful and return at the Palm Bay facility was great.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

ELLIOTJOSEPH F. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

The only issue was that the trailer was not available at the location I initially selected. I ended up having to drive 25-30 minutes to pick it up rather than the 10-15 minutes it would have been otherwise. Fortunately, I was allowed to pick it up the night before I was supposed to pick it up (early in the morning) which mitigated the longer drive.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The employee was very kind and helpful. The major inconvenience was that this location was 30 miles (45 minutes) farther away than the location I originally chose to pick up the truck.

Kaitlyn C. 
Rating:
3.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
2.0

Make it easier to extend rental period beyond 24hrs

John A. 
Rating:
3.0

Due to being inconvenienced by having to travel 1 hour to pick up vechicle when it was supposed to be closer and only giving me 50 extra miles, with no gas and toll allowance and no discount on cost

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

WHEN A DATE HAS TO BE CHANGED IT WOULD BE NICE IF YOUR SYSTEM WOULD ALSO LET CUSTOMER KNOW PICKUP LOCATION HAS CHANGED. THIS WAS LAST MINUTE FOR ME AND WELL OUT OF MY WAY.

Jacqueline S. 
Rating:
3.0

Customer did not leave a comment.

KYLEJAMES K. 
Rating:
5.0

Nothing needs improvement it was very professional

Jeffrey J. 
Rating:
1.0

I have been charged for cleaning and equipment I did not use.I am a uhaul customer for 20 years never had this happen extremely disappointed

Kevin F. 
Rating:
3.0

Customer did not leave a comment.

Andrew A. 
Rating:
3.0

Customer did not leave a comment.

Sherry R. 
Rating:
3.0

Customer did not leave a comment.

Kathleen W. 
Rating:
3.0

Service was adequate. Equipment was in good condition.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Rudy S. 
Rating:
4.0

Customer did not leave a comment.

Russell S. 
Rating:
1.0

Uhaul employees did not show up until 9:15 despite an opening time of 9:00am. No explanation of any sort was given. Sign on door said need a mask for entry. All customers, including myself, wore a mask but counter person did not. When asked why he is not wearing a mask, no response was given. Will never use this location again. I was quoted 69 free miles on the phone. Upon arrival I was given 51 free miles.

Romulus D. 
Rating:
3.0

You need a bigger sign. The man who helped us was wonderful!!

Susan M. 
Rating:
5.0

Awesome service. Very helpful and efficient!

Peter S. 
Rating:
1.0

The dude left the the office before 5pm and the result was that I got charged an extra day.

Richard V. 
Rating:
2.0

Actually, other than the site everything was good. The store wasn't anything to talk about but the vehicle and location were great.

Joseph P. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
2.0

I don't often rent from Uhaul but I felt I've had better customer service at other locations. I chose this location because of its proximity to my home. the guy at the desk seemed as though I interrupted his day by taking my reservation. the interior of the truck wasn't completely dirty nor was it clean. but my biggest complaint was that we ordered an appliance cart to assist in loading a heavy refrigerator only to find out that they didn't have any on-site and I wasn't informed earlier before my arrival. so I ended up being late to get the appliance by having to figure out another method to get the refrigerator on the truck.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Goran J. 
Rating:
1.0

Nobody wore a mask Customer rep was out at lunch when I was supposed to pick up my item (I scheduled the pickup the day before) I had to waste a half hour waiting for him to return

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

check engine light came on I informed attendant inside he said did not have other truck just drive it and if any problems call and let him know was hoping not to get stuck while using truck and hoped engine did not blow up or seize .

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDD R. 
Rating:
5.0

Every thing was handled extremely well, and professional.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Gentleman who help me find a new drop off location was so nice and made it easy.

david R. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

We had a reservation for 9 am on a Sunday using mobile pickup because location was closed. We were given a picture and told We would find the trick to the right of the entrance. It wasn't there. We called the number provided and was told, " That hairball, you'll have to pick up at another location (20 mls away) with no reinforce for the additional miles. My husband thankfully thought to drive to other side of entrance and we found the truck. Then the fresh hell of completing the online pickup ensued... Noone was responding to chat to verify reservation... and they said they needed a passport or signed lease agreement to verify me (not driver's license?) Since my alt contract wasn't answering. (Because she was moving boxes waiting for truck to arrive) WHO CARRIES THESE THINGS AROUND WITH THEM? WHY isn't verification part of the pre reg process we did the night before? .... you've got my DL, credit card, etc! We called customer service and waited 18 min before call was answered and she said she had to transfer me... and I waited another 15 minutes.... AN HOUR LATER we finally were on the road. Moving is stressful enough. This process made it unbearable.

Raymond J. 
Rating:
2.0

Customer did not leave a comment.

Taylor R. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

R P. 
Rating:
5.0

Customer did not leave a comment.

jonathan G. 
Rating:
5.0

Sign on the door says "masks required" but when the service rep came outside to check the return rental he did not wear a mask and didn't have one in sight!

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

KYLA S. 
Rating:
5.0

The guy I worked with was very thorough and very knowledgeable. He took his time to answer questions on the phone and in person . Well done.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

The location was fine. I called customer service due to the truck that I needed being at a location 20 miles away. I waited on hold for an hour. I ended up taking the 20' truck that they had on site. I find it unacceptable the presidence set by your company is for a customer to drive an additional 40 miles at $.99 a mile to pick up a truck that you have a reservation for at a set location. Your service was an inconvenience costing me both time and money. In the future I will utilize another truck service and recommend to others they do the same. I hope that someone does take it upon themselves to rectify my experience.

Ian S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
2.0

This is the second time U-Haul has changed locations on where I NEEDED to pick up a trailer. I NEEDED the trailer for Sunday so I selected the Orchard Park location because the had Sunday hours and was only 5 minutes for my house. HOWEVER you sent me on a 30 minute trip to a location that DID NOT have Sunday hours. Too bad you have a monopoly on trailer rentals because I would go somewhere else.

donald S. 
Rating:
5.0

The rental experience was flawless and so easy. I would absolutely rent from here again should the need arise. Thank you.

Darren B. 
No reviews have been submitted for this location.

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