Better signage as to where this U-Haul location/entrance is.
Raymond S
Customer Reviews for All Seasons Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It feels like no one from uhaul has actually tested the rental process through the app. Even these questions about the location assume I went inside and talked to someone.
JAMESMICHAEL GWe did a drop off after hours we didn't interact with anyone. Easy convenient drop off
Vincent PVery easy transaction! Reserved a trailer online, it was ready to go at the scheduled time. Desk agent was pleasant & helpful, all went well, very positive experience with this business. Will recommend to others!
BARBARA FNo staff, hidden fees
WILLIAM MThe truck was easy to get to, but their app is terrible. It is so slow sat at the location for over 20 minutes, trying to get into the app because the location settings are impossible to set because the app just kept freezing up. The key combination which our letters to get into their box to pick up the keys is so stupid tricky it took me 10 minutes to figure that out, and I even had to call and then the guy says oh they’re a little tricky. You gotta do this this and this so after we did all that stuff it actually worked. It’s just so much easier to pick it up when the store is open which I highly suggest.
Linda SNothing to improve- the entire process was quick and easy. Much appreciated!
JOHN TI will be renting again and would likely use this location
RONALD Dperfect customer service!
JOHN VThe back door was frozen shut. There were no furniture pads like I requested and paid for. I understand the reason for photographing the vehicle but 10+ pictures in the sub zero temperature? This experience was not a good one
Evan DGreat experience
JOSHUA JWent above and beyond to accommodate me last minute on a Saturday thank you
DESMARIE AThe guy at the drop off facility was very helpful and professional
Michael KVery easy pick up and drop off. Truck ran well without any issues. Would definitely recommend
ANTHONY JI can't answer the above questions because the facility was closed. It was veterans day! On the web site it stated that the hours may differ on Veterans day bit they never stated CLOSED. Therefore I can't answer the questions about location, personnel helpful. Now that I know how it works I will definitely recommend and use your service again.
JACKIE LThe word locks are so weather worn that I was unable to retrieve my key. It took over an hour until someone assisted me as the employee who was there refused to help me.
PAMELA CPoor customer service. The moving blankets i requested and paid for wasn’t in the truck when i placed the order through the app and i got lip from the lady in store stating how she supposed to know ito know if i placed the order? Honestly the entire experience was sad and I won’t be going back to U-Haul
Elliott PI ended up with a broken truck and even though it was handled, I’m surprised I had to pay full rate for the inconvenience. When equipment fails, I think a percentage off should apply.
MELISSA JOverall the truck was clean but could use some more dusting and wiping down.
Lance GWe could not use our originally requested smaller truck at a closer location because that truck apparently had not been returned. U-Haul was able to find a substitute a little farther away so it all worked out.
JOHN JNo one there I thought early for a business in Hamburg the app was difficult so I called customer service very helpful
JOSEPH JI found it a little odd that my pick up location got switched to this location without my consent. I went by the original location and they had plenty of truck available just sitting there.
BETH MMike was gracious with his time, informative and helpful. We would definitely rent from him again!
Mitchell CI can’t think of anything. Reserved online, easy. Pick up was also east from a polite, friendly young man. Thanks
Julie MVery poor service, rates are absolutely ridiculous, would never even entertain the possibility of using this location again. Almost $200 for local use for a few hours ...use home depot for $20 save yourself $170 of wasted money. Very poor
Leanne Hno one was there as this was the drop off place and after hours.
Michael VOn line reservation system seemed more complex than need be.
Mark MReservation was for 8, however was unable to “pick up my truck” online until almost 8:40. Website is not user friendly. Once we received code to open box for the keys, the lock was “stuck” and messed with the lock for a few minutes.
Jennifer Cperfect for what we needed. Truck was easy to drive and customer service was excellent.
Beverly AEverything went great! Will certainly rent from this location again!
Colby SWasn’t told the truth about mileage and miles being used an additional amount was takeing out of my account will never recommend this I haul to anybody that I no
Anthony HThe u haul app is absolutely useless ... But the facility was spot on
Adam ZThe cab of truck smelled like cigarettes and was dirty. It took longer for me to clean it then it did for the truck to be loaded. However, it was a newer truck and easy to drive and comfortable.
cherral sThe truck began with a full tank of gas. This allowed me to just top it off to return it with a full tank. I didn't have to worry about wasting money putting in more gas than I used or getting charged more than the cost of gas for U haul to gas it up. I liked that.
William SCharged for a useless dolly I didn’t ask for. I needed one to move furniture. The one provided, sight unseen at payment, moves not sure what. CYA BS.
Jill FThe location was closed not to open for 5 days. When I contacted U-Haul direct they said I had to download an app to return the trailer. If I did not complete the transaction this way I would be charged up to 20$ per day as a late charge.
Eric LThe attendant informed me that there was going to be an additional charge for being late. When I looked up the rental online, I was under the impression that I would have the trailer for 3 days. I was informed that it was only one day at drop off, there for the additional charge.
Myles MEverything was efficient and well organized!
Patrick GThe 10 foot box truck I rented was perfect for the bedroom I moved. The truck was old but ran fine. Location was perfect for where I had to travel.
David EHad a terrible experience with the app, took multiple tries to complete the process, and kept getting logged out when trying to return the truck, had call customer service
JONATHANDANIEL DThe truck itself drove very smooth. The service at the location was quick and easy and will return again very soon.
david sThe u haul attendant was friendly and was very helpful in showing me how to hook up the trailer and answered all of my questions and concerns ! I would recommend this place to anyone !
gary kwhat was i charged a extra 25 for ?
Trey FThis is a great location for returning equipment. I followed the U-Haul instructions and found it easy to drop off.
Byron ALocation accepted our reservation however they were closed when we went to go pick up the truck even though online said they should have been open. They did not provide any instructions prior to picking up the truck on how to use the 24/7 service. The truck itself reeked of gasoline smell. We assume that the truck was leaking gasoline.
Stephen GEasy drop off.
Gary N