The two gentlemen that took care of me were excellent. They answered all my questions and were there for support and even assisted me while loading the trailer with my car. Would highly suggest working with them again.
Brian M
Customer Reviews for All Seasons Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gal at the front desk was professional and friendly. The guy in the vard got me hitched up and safety checked quickly. the guy at drop off was also very helpful. All very friendly too. Thanks
ROGER GNothing!
Jeffrey DThe back of the truck was full of dirt and small branches. The windshield wipers were completely worn out. The bright light switch was broken. One had to hold the switch forward to maintain the bright lights. No step to enter up into the cab.
MARK MIt was a little odd that when I mentioned I had put more gas in then was required, the assistant told me he was sorry, but there is no refund for the extra gas, which is just fine. However, they then charged me $13 for 13 extra miles. It seems the first comment was a bit hollow.
PATRICK WNo changes needed!
Christine TI do think the truck had transmission issues and the dolly I rented had a flat tire. The truck was clean and staff was friendly.
KATHERINE GI have had a wonderful experience with all U-Haul offices and phone people. I am very happy with my experience with your U-Haul.
PIA MGood equipment and friendly people
Al KGreat service. Very friendly
Jerry G... the personnel were theoretically helpful but in actuality, we dropped off the truck after hours so the real answer is N/A to the "helpful personnel" question
KEVIN Vlocation too small
JACK LAlthough this first part of the rental noted in the UHaul records was smooth, the next (connected) reservation of a different truck *at this same location* fell through. They gave my reserved 15’ truck to someone else just before I arrived for pickup at the scheduled time. Although I’m grateful Ramon booked me another truck himself, I lost an entire day of work and had to go to a different location to pick it up. Although this was probably a “one-off” and I don’t feel this is their normal practice, it clouded my otherwise good experience with them.
ROBERT HThe service was prompt and informative. Dennis was most helpful and very professional. I highly recommend him and this location.
Sylvester QCab thilthy. Windows dirty inside annd out. Asked for 12’ got a 25’ even though 3 12’. And two medium size were present. I reserved weeks in advance. Left wheel well leaked to bed so contents got oily mess on them. Brake failure twice on trip. USB port didn’t work. Trashed out truck. I think they tricked me into taking it so they could get rid of it. Horrible gas mileage with a size I didn’t want
Charles PVery poorly maintained facility well below any other U-Haul vendor I’ve used, and I’ve used quite a few. This was an unplanned tow so I had to buy a hitch as well. They installed what appeared to be a used, corroded hitch and ball. They charged me $40 which I thought was more than usual, but i was in a pinch. When I dropped the trailer off at my destination U-Haul and saw the corrosion I felt exploited.
Timothy MNot a thing! Great service, happy to rent a truck here, super nice people.
Becky GI didn't get his name however the guy who helped me was awesome. He made it easy to return the trailer and was really friendly.
NICHOLAS MIt was fine and well maintained but a small space to return a trailer to. I managed to get it in there but more room would have been nice. There was not anyone there as we dropped it off when they were closed.
LORI GThis was the easiest and fastest experience I've ever had with a facility that rents U haul trucks & equipment. The gentleman was personable and informative. The location is great! 5 star review and I will be back next time I need to rent a truck or trailer.
BECKY GCustomer service was great!
STEVEN RNothing, everything was great! All Seasons Towing and recovery is my new go to location for renting a uhaul truck. Super friendly and helpful staff!
ISAAC JSuper easy drop off
Christopher SDid a great job. Will use again. Thanks
RICHARD FDennis was amazing and helping me and my Dad get a truck and trailer rented on July 4th. He was polite, and when faced with some challenges with the computer, he was calm and determined to see through our rental process. This had a huge positive impact on our holiday weekend.
CLINTON EStaff was so nice and helpful. Easy pickup and dropoff. Will definitely use this location again. So much easier to have people rather than dealing with a lockbox at other locations.
AMIE TSuper friendly, great location
WILLIAM PThank you to Vivian for providing excellent customer service
MICHELLE GThey provided a truck with no advanced notice and were very kind and helpful.
JAMES Vopen earlier! I had to kill an hour I did not have...
ROBERT SRented a trailer and had to drive 400 miles to pick up furniture, etc and bring it back! Trailer was perfect and very stable. Was also clean and problem free. Saved me over $1200 on a one way truck! Very happy.
Patrick DThe employees were very helpful and showed great customer service
BRYANT NThe attendant at this site was friendly, efficient and knowledgeable. He hooked me up and had me on my way in no time. Easy access in and out.
James SThe shop was a garage shop. The person was friendly and the location was easy to find.
Edward PSuper nice people
RICHARD GNo improvement needed, this was a very easy and quick experience. The gentleman was very kind and I appreciated it.
Paula SWhile the equipment was very clean there was a mechanical problem near Red Bluff, CA. The fact that you immediately stepped in to solve the problem after being contacted is to your credit.
Albert LWhen I picked up the truck the entire floor of the vehicle was covered in mud. I was handed the keys in a dark lot which made me a little uncomfortable. I left with the truck and took photos of the muddy floorboards. When I returned the truck, in the very same condition, I was charged a $25 cleaning fee. I used the truck for a few hours and only put 18 miles on it. When I called to ask about the cleaning fee, I was told it would be looked into but have not heard a word back.
Kristin LVery lengthy and complicated check in system. It was pouring rain and cold and the system kept glitching!
Jennifer REmployees were super helpful in diagnosing a wiring issue with the trailer! Keep up the good work
Christopher HIf equipment is not present then change contract.
Jonathan T