Dropped off after hoursJohn D.
Customer Reviews for All Smog Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID R.
I a pleasedJAMES Y.
Customer did not leave a comment.FNU V.
The availability of a vehicle was low. I would prefer to get a whole day's worth on the vehicle but the availability constrained me to 4 hours only.LAO Y.
The place a dirty and ran down. It is a smog shop so I guess it's what to be expected.NATALIE DENEE M.
Customer did not leave a comment.Tiffanie B.
Great customer serviceHans P.
Customer did not leave a comment.CHRISTOPHER W.
Location made drop off convenient and easy.Ted B.
Customer did not leave a comment.Abel R.
The staff were very friendly, but the staff seemed a little disorganized with my pickup. It is not a dedicated U-Haul facility, but everything worked out well.Michelle P.
Having a hard time using your app to pick up the vehicle. So many steps and the app is so slow in responding. I think that all the information before the pickup should be done ahead online, and the code should be emailed so it's easier for pickup.louis cadiz L.
Great job!!!ALEXANDER A.
This location helped me on 2 smog check.s. The gentlemen working here are very kind, helpful and knowledgeable. This location is small and only carry a limited # of Uhaul products, but I think they should be bigger! Great loc & people!CONNIE R.
Drop box for keys is neededAshleigh W.
UHAUL TOTALLY DROPPED THE BALL AND COST ME $300 BECAUSE UHAUL IS SO UNORGANIZED. THIS WAS BY FAR THE WORST EXPERIENCE THAT I HAVE EVER HAD WITH A RENTAL COMPANY!!!JOSEPH S.
Customer did not leave a comment.CHARLIE D.
Customer did not leave a comment.LISA H.
Customer did not leave a comment.Melody M.
The next time somebody sets up a pickup as a walk-in informed the customer when the U-Haul employee decides to change it took me over 30 minutes to get my vehicle I rentedDerrick F.
Customer did not leave a comment.DOLORES E.
the fuel gauge does not work properly it showed a half a tank of gas I drove 20 miles it went up to 3/4 of a tank of gas I drove another 20 mi it went below a half a tank I've already informed the location I rented it from and I sent an email to U-Haul informing informing them of the mechanical problemLatrisha F.
No equipment is on site so it doesn't seem like the site is a U-Haul locationGARY B.
Customer did not leave a comment.David B. H.
Customer did not leave a comment.Jillian M.
The only delay was waiting for the printer to print the 4 pages of contracts and instructions.Peter G.
Customer did not leave a comment.Lovepreet K.
Customer did not leave a comment.Stephanie G.
Customer did not leave a comment.THOM B.
No improvements needed. Great customer service all around. The equipment was in great condition. I drove straight through from Merced,CA to Arlington Tx with not a single problem. U-haul is the way to go for cross country moves.Michael T.
Customer did not leave a comment.Henry D.
Customer did not leave a comment.Veronica M.
Customer did not leave a comment.Christina C.
Just cause it says they are open at 8am does not mean they will be ready to help you at 8am. They still needed time to process the opening duties for their business and i had to wait til nearly 30 minutes to process my pick up. Not a problem if you have any other appointments, so plan ahead. The tank had 1/4 gas and I filled it up and it cost me $80 to do soChristina V.
Customer did not leave a comment.Byran F.
Very convenient location to return a cargo trailer rented in Jamestown. So glad I didn't have to tow both ways.Crystal B.
Customer did not leave a comment.Teresa S.
Customer did not leave a comment.Michael D.
truck was not cleaned, had to wait for previous user to go to bank to pay his rental. Finally service rep just closed his account out and rented the truck to us. had no gas in it, they had to go put 1/4 of gas in the truck... awful servicesabrina H.
Customer did not leave a comment.Julio Z.
staff was awesome and very helpful. nothing could top the service I got here. totally helpful and seemed to go out of their way to help me which was completely the opposite of my experience in Hanford where the gentleman was doing just the bare minimum of his job. the gentleman in Merced was a wonderful polar opposite of the man in Hanford.Irwin H.
Customer did not leave a comment.Dan B.
Picking up the truck was so easy and hassle free. I was disappointed at how dirty the windshield was. Everything else went so smooth. If I need to rent a moving truck I would definitely do it with the Uhaul app. So cool and smooth. No wait or hassle... Thank you for a great transaction, Uhaul. Like I said though I didn't like all the bugs and dirt plastered on the windshield...Jonathan A.
Confusing address. Automated check in didn't tell me where to put the keyDarcy F.
These guys were helpful. However I did not get a receipt. Their printer was either broken or operator error. They said I would get a receipt when I turned the trailer in. That did not happen.Mike T.
Customer did not leave a comment.DAVID B.
Service was quick and easy.Thomas J.
Fast and easy. The people were very niceSamantha F.
The service was excellent.Keith W.
Send you on line customers to a agent who has more than 1 vehicle availableGary G.
Besides the little bitty driveway to pull in with a huge truck - Everything else was FANTASTIC. great customer service -robin A.
I got over charged. And was told i can drop off the uhaul anywhere. Long story short i had to return it to the same place and still got over chargedadelina V.
Customer did not leave a comment.Advait D.
So far so good!MA REYNERIA A.
A plus serviceMountain V.
Customer did not leave a comment.Basilio A.
Picking up truck was fast and easy no hassle the guy new what he was doing and was very friendly dropping off was another guy besides the fact that it took him more than double the time he kept having to call the guy that checked me in and ask questions he didn't believe that i did not request any tools so tried charging for them then tried double charging my card another customer walked in and he asked me to step to the side so he could check him out at that point i was frustrated but i stepped aside contined to wait then he got s calculator to figure the amount i was over charged took about 35 - 40 min to finally check outYolanda N.