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John O
Customer Reviews for All Star Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like to thank the guys working on the south Tejon st location. A-1 customer service and very respectful. Ill be renting from them again in the future.
keith kThe personal and equipment was great. I believe an improvement would be made if the location had a bigger lot to have better access to the equipment and it would also allow the equipment to staged better for pick up and drop off.
Bobby WNothing. It was a positive experience!
Paige WPass on ANY information regarding Rain that could LEAK into the Hauling Area. We have Several Boxes and Suitcases Wet on the bottom and causing some damage to products as well as the boxes and Suitcases.
ALAN VThank You for your great customer service
Karl MA little more attention to sweeping out the trailer.
TIMOTHY JThe guys there were wonderful very knowledgeable and friendly I would use them again
Richard RQuick and easy to rental a 5x9 open trailer. Very good customer service.
Jeffery DGood guys.. They were fast and efficient at getting me checked in and unhooked! If I was ever back in the area, this location would be first choice!!
ROBERT HIt's not the fault of this specific location, but if your system had an offline function for already-established reservations in the event of a lost connection, that would greatly improve my already great experience
jacob zFriendly, knowledgeable, and fast service! Gave me all the fine details and how much everything would be! Was a good experience for being a first time mover! Would definitely recommend to anyone!
Eric BJosh and his crew are awesome! 5*****!
Jessica PI was surprised that a fairly newer vehicle with lower miles than I expected had a transmission issue. I will say the response to the issue was good and quick but it still was super inconvenient and I had to unload a whole truck into another truck with my buddy and this was a huge head ache. I do think due to this inconvenience I am entitled to some cost off of my rental for this issue that was out of my control when my expecatations of having a smooth trip were derailed.
Christian PJosh was very friendly and easy to work with. I will definitely rent from this location again!
Michael TAll the guys were very friendly and helpful
LaShona SAll Star Rental is a criminal organization. They are con-men and pimps, and will try to get extra funds from you and hope you don't notice. They will attempt to charge you for "extras" at pick-up, and will only "catch it" if you point it out before you have the hold amount charged to your card. Then, once the rental is over, they will again attempt to charge for an extra and undisclosed amount. If you notice this at at vehicle return, hoping to close the ticket out, and bring it to their attention and ask for a resolution, they will play the denial and liar card with you, as though they are unaware of what is going on. Then they will attack you personally for questioning what they're doing. If you refuse to accept the undisclosed charges, they will claim that you will owe extra money, not to them, but to the U-haul Corporation, and will threaten you for payment. You will then get the follow-up email with receipt from U-haul.com, and it will strangely have the extra charges for All Star omitted, but will then have a bill statement attached, claiming it is payment directly to U-haul. Case-in-point: I had made the reservation on the U-haul site, and it stated a $22.15 + mileage estimate charge due at pick-up. When I arrived and waited for them to get their affairs in order at the counter, the dude (no name given) hands me a print-out with $60+ to be held on bank card. The statement also showed a dolly and pads charge, which I did not order. When I pointed this out, he acted stupid and pretended to not be aware. I then showed him the paper, as he stuttered and finally claimed it "must have been a mistake". He printed a new form with a $55.28 hold. I asked him why this was still substantially higher than what my reservation stated. He claimed it was just a rough estimate and "we would get it all figured out at return". Well, I was in a hurry and needed to get my business taken care of. During my move that day, I continued to have a nagging suspicion as though something wasn't right. Sure enough, after I did my own calculations, it was clear that I was still being billed an extra $10, which was nowhere disclosed anywhere on the statement. So, rather than fighting with them further and needing to get my project finished, I decided to add more mileage on the van to compensate for the extra, non-disclosed charges. When I returned the vehicle the next morning, right on the mark at 24 hours total and mileage equal to their charges, I attempted to ask them once again to disclose to me what this hidden fee was for and why they weren't up-front. Two more idiots (again, no names given) different from the day before, continued with the denial and would not explain the bill further to me. I did not yell at them or even curse, and walked to the door and told them I would report it to the BBB. The hippy looking character who claimed to be the "assistant manager" told me to "go and have a real shitty day" and they didn't care what I thought or planned to do. Imagine: if you steal $5 or $10 or $20 from each customer, planning that they will not catch the "error", then how much money have you embezzled for that day, month and year? This company should be put out of business. I am making plans to report them further.
Jesse DNothing. You guys are the best
Carol KFix the gas petal...was sticking
ELIOUS ZPerfect
Charles HJosh and his team are the absolute best!
Jessica PBest team in the city! Fantastic service.
Jessica Peveryone was really nice and I got in and out of there very fast! If you’d like a fast and professional place this is your location!!!
alia nNothing! You guys are the best!!
Jesse DDown to earth, kind employees. Very personable! Great location in central Colorado Springs!
Patsy MThank you!
James TThis is the only location we will use. The staff here are always courteous, helpful and professional.
Brandon Rcourteous and efficient
John PThe workers made this rental exceptional at pickup they really went above and beyond to make our experience memorable and wanting to do buisness with uhaul again.
Tuck W5 star plus on customer service. Very helpful and courteous. Thanks guys
Nancy WJosh was an excellent communicator, he and staff were proficient and a pleasure to deal with. This rental was perfect for my need and their accommodation for an after-hours drop was convenient and appreciated!
Alex MGreat access to parking no matter which direction you come in from.
HEATHER BThis location is great! The guys are efficient, kind and knowledgeable!!
Tammy T🙌🏽👏😊
Aaron RU-Haul Tejon Ave always the best and recommended rentals location. The Best!!
Norman BThank you!
MCKINSEY WI am not sure if this was a trailer issue or not. When backing up the trailer, regardless of how the front wheels on the vehicle were turned, the trailer went left. I've never seen a trailer do this and not change direction when the pulling vehicle turns the opposite direction.
Thomas EI messed up my reservation so bad and they were able to help and upgrade . Best U-Haul experience.
Charles WCustomer service was great.
Julie GVery helpful folks! Smooth operation.
Benjamin PBeen doing business with this location for many years. Always been pleased with how Josh conducts his business.
Lisa VEverything was Excellent! I got in and out quickly and the trailer I rented worked as expected.
Allen WNo improvements needed. I needed a car hauler on short notice. I called these guys and even though the hauler was reserved for the next day they let me rent it for the day. Quick in and out and the guy even hooked it up for me. Great job...thanks guys!
EUGENE RNice service and fast.
Louis EGreat customer service and good suggestions on which dolly to use for our particular needs. This location is fast, professional, and friendly. We rented the U-Haul Van and it was perfect for our needs. I highly recommend this location.
Samantha BNot really to improve, there were a few ants in the trailer but really that was no big deal!
AARON MGreat customer service
Craig CThe whole process was easy peasy!
Michael MI like this place, use it 2-3 times a year for various needs. Always helpful and responsive. I’ll be back. Strongly recommended. Tom parker
Thomas PAwsome customer service, and the people are awsome at this location. I will never use any other location
Timothy G