Customer Reviews for All Star Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Exceptional customer service. I've used this location several times and they are always great!

Rating:

5.0

Hands on, prompt and efficient customer service.

Rating:

5.0

My experience at this location was outstanding and I will use them for all future rentals.

Rating:

5.0

Our truck had NO gas when we picked it up. We will contact the manager to report this.

Rating:

5.0

They were very accommodating even tho it was not their fault that the system went down

Rating:

5.0

Quick, clean, professional

Rating:

5.0

Awesome experience. Individual helping me went above and beyond the norm.

Rating:

5.0

Back door leaked. Some furniture got wet

Rating:

5.0

Trailer had damage. Door leaked in the rain

Rating:

5.0

TC was very knowledgeable about equipment required for my use. Easily accessible for each phone call. Efficient for hook up, paperwork, and answering all questions. Highly recommend this location.

Rating:

5.0

Excellent location and staff, Very friendly owner!!

Rating:

5.0

Excellent customer service

Rating:

5.0

The owner/operator of All Star Storage made extra effort to provide excellent and very courteous assistance.

Rating:

5.0

I have rented from multiple locations and this was the easiest pickup and drop off I have encountered. I will definitely use this location for my future rentals.

Rating:

4.0

Very easy to work with. All good

Rating:

5.0

T.C. was amazing , I would Highly recommend this company when you need anything to rent. Highly trained, very understanding of my needs. Super helpful. Thank You Extremely Satisfied with this service.

Rating:

5.0

Everything was easy and quick! Thank you!

Rating:

2.0

I would stay away from this location unless like being overcharged! When I picked up two cargo trailers the dispatcher mentioned to two day rate and daily extension rate, and the cost of 6 moving pads and said sign here and there. My partner was with me and we can attest to that Safe Tow or added insurance was not mentioned. When I went to return them at different one way location the additional charges for $25 each were on there, again unstated and not agree upon by us.

Rating:

5.0

Return customer. All good

Rating:

5.0

excellent knowledge and customer service. The best I've experienced from numerous uhaul rentals.

Rating:

5.0

Customer service was outstanding...

Rating:

5.0

The service was excellent, quick, efficient, and easy. Best uhaul experience we’ve had.

Rating:

5.0

Great people, great experience. I'd definitely use All Star again.

Rating:

5.0

I’ve done business with this location for years and have never been disappointed. They are friendly and very accommodating.

Rating:

5.0

Friendly and helpful folks. Would absolutely rent from here again.

Rating:

5.0

Attendant was very helpful and attentive

Rating:

5.0

Everything was perfect!

Rating:

5.0

Kathy at Allstar Storage was very professional and a delight to do business with.

Rating:

1.0

1. UHaul can fix your app. It has horrible lag. I was on 5 bars LTE on a iPhone 13 pro. All my apps and browsers were working perfectly. When I got to screen that requires me to check the two boxes for Ts & Cs, after reading each document several times, the box would not activate so I could check it. Turns out that the credit card box that pre-populated with my card was not displaying the fields below with the expiration date and zip. Could not have been lag as the card with the pre-saved credit card was visible as were the two boxes. So the issue was with your app, not user error. Unbelievably frustrating. Worse that your chat agents were different each time so there was no continuity of the problem resolution. And the wait for each response I made was 3 - 5 minutes. Horrid experience. I response "yes" and wait for some other person to respond. Never again. The chat rep told me to refresh the screen. You might want to explain to them that you CANNOT REFRESH AN APP SCREEN!!! Then told to log on via a browser, but you asked for a confirmation message to be sent so I chose the default email because I was on the phone and chat at the same time, and after multiple attempts I still NEVER RECEIVED AN EMAIL. I finally tried text message and it worked. Maybe fix your app? 2. I got to the Uhaul location just after 7:00 AM. You "advertise" a fast check in via the app. BS! you popped to sets of Ts&Cs that would take AT LEAST 20 minutes to read. I'm sure there is info in there you would rather me not read by allowing me to check-in the night before. I left after 8:00 so I had to hold up my volunteer an hour. 3. I can see why the hold time for a phone rep is 15 to 20 minutes. It's because of the incompetence of your leadership to fix a stinking app with HORRIBLE user experience. Maybe send your IT department out to the field and let them watch a newbie figure struggle through the crappy interface. I told you the ridiculous hold times for chat. I took screenshots as I contemplated a bait and switch class action lawsuit. 4. The final phone rep I was escalated to did a good job trying to work with your crap IT. She suggested it was because of mobile service. I assured her both my Verizion and a buddies TMobile was workin just fine. But the fact that the crap app was telling me I was not connected to WiFi was another tell-tell sign. No kidding? I'm in a field and I'm not connected to wifi? Really? Showed me that message several times. If you want wifi tell the owner of the rental place to PUT WIFI ON THE PROPERTY instead of telling me "I'm not connected to wifi." Unbelievable. I will never, ever recommend Uhaul to anyone and I'll tell this story of incompetence to 10 or more people over the years. And don't bother to blame it on user error. I spent way too many years in IT and still to this day work with IT on user facing interfaces. Here's a hint for the COO...fix the crap app, then your phone and chat agents won't be slammed and your hold times and response times will fall into acceptable thresholds. Unbelievable. The truck was fine...there were 4 trucks there and I had to look in all of them trying to figure out which one was mine, and of course I got the one that wasn't as clean as the others in the cab, and the bed had not been swept. Wasn't terrible and when compared to the miserable failure of the check-in, it was 5 star. Where do I send my bill for a lost hour of my life due to Uhaul and another 20 minutes telling you what to fix?

Rating:

5.0

Keep the location I chose versus assigning pick up at a different location.

Rating:

5.0

Wonderful facility with outstanding staff and owners. When you call this business you get to speak to down to earth people who care about your needs. This is the type of companies I like to do business with and that’s exactly what you get here.

Rating:

5.0

Family business - great customer service

Rating:

5.0

Very helpful and polite! This is a great place!

Rating:

5.0

Quick and easy return

Rating:

4.0

Very friendly and helpful!

Rating:

5.0

Used many times, good support and store personnel.

Rating:

5.0

Not a thing! Keep up the good work!

Rating:

5.0

Amazing people!!! Super friendly and helpful. My favorite place to get and return Uhauls!!!

Rating:

5.0

Please make sure requested available at initial location, this was booked weeks in advance

Rating:

5.0

Great customer service .Very nice and friendly staff.

Rating:

2.0

Make is right for not having my reserved equipment, and for driving from Missouri to Texas without AC.

Rating:

2.0

There is very little parking on the street side for after hours drop off. There is no QR code to scan or barcode to read on the Key Drop off box making it difficult to know what to do. The hours of operation should be noted on this location since the gate is closed and locked and parking is very limited on the driveway.

Rating:

5.0

wasnt offered a refund for taking it closer

Rating:

5.0

Was able to meet after hours to pick up and drop off trailer the owner was very helpful and willing to assist would recommend him to everyone

Rating:

5.0

TC is one of many dealers that goes out his way to help customers. I have rented from him several times and have no problems. Other dealers are rude and don't feel welcome Spring Branch. Other don't want to help you. Thank you TC. You are the Best. God Bless

Rating:

5.0

For some reason, Texas has a real shortage of UHaul rentals. At this location, TC held our reservation for us as flight delays made us late for our pickup time. TC was great and had genuine concern for us as we did have to travel a long way to get there. The unit was very new and well kept. Hugh shout out to TC.. Man, your the best.

Rating:

4.0

nice very helpful

Rating:

5.0

Scan and go.

Rating:

5.0

Always easy to work with and accommodating.

Rating:

5.0

Nothing as far as I’m concerned! My experience dealing with Bryan was great, he made sure all of my issues with renting a truck were addressed. He got me a really nice truck to make the long drive from Tx to Wy. Everything was just as he promised me it would be, what a top noticed guy he is, true to his word!! Thank you, I really appreciated your help, AAA+😎

Rating:

4.0

Always a pleasure doing business with Brian. Thank you!

Rating:

5.0

The owners are very hands-on and involved in their business. They have helped me numerous times during my relocation with Uhaul and storage. Thanks Coffey Family.

Rating:

4.0

The units were secure. Easy access. Office staff were easy to communicate with.

Rating:

5.0

Thanks so much to Brian and everyone else too. I really appreciate the help, and consider Brian as a friend. God Bless Texas Steve

Rating:

5.0

Great location and staff.

Rating:

5.0

Kathy, was awesome! Very help with setting everything up for my move in and my move out went very smooth. Thank you so much! Carol S.

Rating:

5.0

Clean, convenient, highly recommended.

Rating:

5.0

Great people here. They accommodate in every way. I would of stayed indefinitely but found a covered parking place for my RV. Highly recommend this place.

Rating:

5.0

The owners are awesome. I would use them and I have recommended them to other people that are looking for storage in the Marble Falls area.

Rating:

5.0

Very nice and clean facility. Thank you!

Rating:

5.0

You made the moving process so much easier. Thank you

Rating:

5.0

Excellent experience! Lock codes worked everything, easy access. If staff not there, they answer phone immediately and take care of questions.

Rating:

4.0

We did move everything out and swept unit out. Hopefully meets your approval and will send refund to me. Thanks Weldon Willbanks

Rating:

5.0

Wonderful people they made my experience go very smooth.