Customer did not leave a comment.Edwin I.
Customer Reviews for All Star Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Russell and Dian N.
Customer did not leave a comment.James G.
Customer did not leave a comment.Janet U.
Customer did not leave a comment.Darryl H.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Elijah S.
Staff was friendly, helpful and customer focused.Richard H.
This location was great. Initially the record showed me picking up at the 600 S water st, burnet, Tx, 78611 location. Remind you, I didn't get an email of the change of locations. This added 20 miles and added 30 mins there and 30 mins back to pick up the uhual. Upon arrival to all star, the owner changed my negative experience with uhual not communicating about the no communication change. Great Man, honest and sincere.Juan F.
Be more professional. At least act like you like working with the public. Don't be short and snappy. When someone makes a reservation and they have it made for a certain day, yet the sales associate still made it for the day after. Don't act like it's an inconvenience to you and get mad about it . It's not my fault you didn't listen the first few times I told you exactly what day I needed it. Especially when I reserved it a month in advance. Even when I called the week of when I needed the Uhaul, and was told yes everything is good to go. Then I get there, the sales associate has complete attitude. On a good note I will say I got a decent rate.virgina S.
Helpful staff. Made it easy to get in and out. Helped with double booked truck.david S.
Very clean and organized place. The staff is so helpful and puts the customer first!Arthur Theron J.
Customer did not leave a comment.David L.
They were friendly, knowledgeable and close to me. They made the process easy.Truth C.
Very easy return. Was in and out in a flash.Richard M.
Customer service was superb. Courteous, efficient. Couldn't ask for moreRoman Z.
Customer did not leave a comment.Tom G.
You are lucky to have emGene B.
Brian was very helpful, above and beyond.Steve H.
Very awesome location the owner is very cool. Thank youMaria S.
Customer did not leave a comment.daryl A.
Ordered the 26; truck and there was an issue with the steering wheel having to be driven at 180 degree angle for 1,055 miles. Made it safely, but it did impact my shoulders, back, and arms.Kevin C.
Original guarantee order NOT available. Comped order at the endRobert S.
Customer did not leave a comment.Annette J.
Customer did not leave a comment.Alyson S.
Customer did not leave a comment.Earl C.
Customer did not leave a comment.VINCENT M.
Customer did not leave a comment.Terry J.
Customer did not leave a comment.Dion B.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.steve G.
Customer did not leave a comment.Drew N.
Had to call uhaul Customer Service bc no one at location returned call or text. Was before closing also. Lost another hour of my dayDavid P.
Customer did not leave a comment.Heidi P.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.Timothy S.
The office setting was inviting and interesting. There was a line of people on one of the busiest days of the year, but the owner/operator was courteous and thorough, handling each individual's needs well. The owner/operator and one of his employees went out of their way, after hours, to help me. I locked the keys in the cab when I stopped to get gas a few miles down the road. They had no obligation to help me, but they came without belittling me or complaining about my ineptitude. I was treated with genuine kindness and respect (and will forever be grateful).Jana G.
Owner very helpfulBarbara W.
Customer did not leave a comment.Barbara N.
Pickup and drop off were well executed and professionalEverett A.
Brian makes the process easy and he is completely professional.Kevin T.
Customer did not leave a comment.Frank R.
Excellent all the way around.Jeff H.
This was my first time to rent from this location and it was an excellent experience. The owner was friendly, knowledgeable and helpful. Will definitely rent from All Star again in the future. Thanks!!Michael B.
Customer did not leave a comment.Bryan D.
I can not think of anything different to recommend as the reservation process online was simple and easy. Upon arrival to pick up the truck, Brian assisted us with getting the truck and explained the rest of the details for the rental including returning it 'after hours'. Brian was professional, kind and thorough. After returning the truck, which was also very easy we were emailed the final receipt. The entire process was very simple and satisfactory for me. Thank youKymberlee R.
Customer did not leave a comment.BOBBY K.
Customer did not leave a comment.Elizabeth S.
It was very easy doing the pick up and drop off!ALEX D.
Customer did not leave a comment.Jacob S.
Customer did not leave a comment.Richard E.
Customer did not leave a comment.Timothy G.
I arrived at location three hours after picking up my unit to drop off. No one was there called and left a message got a return Text saying they would have someone check the unit in. Five days later I get a notice that I'm being charge for five days of rental. Because the owner never checked in the unit. Now I'm happy to deal with this again to get reimbursed because someone didn't do their job. Terrible customer service.DON M.
Appreciated the friendliness of the staff.MICHAEL W.
Customer did not leave a comment.TODD E.
Customer did not leave a comment.MICHAEL L.
Brian was extremely helpfulMichael G.
Customer did not leave a comment.ERIC ANTHONY R.
Customer did not leave a comment.Wayne F.
Bryan Coffey is a true gentleman and was very helpful in making sure I knew the drop off location and recommended two men for unloading assistance before arrival. Bryan's customer service is fantastic so I highly recommend this U-Haul dealer!HOLLY H.
Nothing to addBYRON W.
Customer did not leave a comment.Lee L.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.MAX P.
The owner came out hooked up the trailer super helpful super nice outstanding customer serviceJohn P.
Customer did not leave a comment.SHELLEY J.
There was no one to disconnect at drop off point. Did it myself and I am on a cane.MICHAEL L.
Customer did not leave a comment.Rick E.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.WANDA B.
Bryan, was super helpful and awesome to work with! Will give high google ratings!!! Thank you!RAYMOND K.
Bryan Coffey took great care of me. Excellent service as this rental was used for a wedding, so it was really important everything went smoothly. Would highly recommend.STEPHEN M.
Nothing, the gentleman was very nice and helpful.eugene M.
Clean, convenient, highly recommended.Norman V. | Overall Experience
All was satisfactory.Travis P.
Customer did not leave a comment.Aaron F. | Overall Experience
Customer did not leave a comment.Alan E.
Remote area out of my drop off location. There was one closerLUIS G.
Customer did not leave a comment.BRYAN C.
Customer did not leave a comment.Dennis A.
Customer did not leave a comment.Susan W. | Overall Experience
Customer did not leave a comment.Daniel W.
Securing the truck was very easy and the owner explained everything to our satisfaction. The owner also recommended excelent individual to load the truck.ANDREW S.
Customer did not leave a comment.LAURA C.
Super friendly people to deal with.DAVID B.
Great customer service and advice on moving requirements.Douglas E.
Customer did not leave a comment.JOSEPH G.
Drop off location is very inconvenient after hours. It's right off a busy highway with very little space to park the item I'm returning.Steven G.
Had difficulty using the 24/7 system. Called several numbers with no response. Finally the owner's wife came and let us in. We found our rental but another rental was blocking it. Luckily the owner's wife was able to move that vehicle. Very frustrating experience. Will never use the 24/7 system again.SCOTT C.
Customer did not leave a comment.JERRY J.
Customer did not leave a comment.Toni V. | Overall Experience
Great people here. They accommodate in every way. I would of stayed indefinitely but found a covered parking place for my RV. Highly recommend this place.GARTHE R. | Overall Experience
This was a drop off but they did answer the phone!MELANIE B.
Customer did not leave a comment.RICHARD O.
Passenger wheel bearing began to separateJARED O.
The owner operator was very good and there to help anytime during the day.john K.
The staff had a very good attitude and were very quick and provided a great environment; they appeared to enjoy their work and welcome the customers.Timothy R.
Job well done no worriesCLARENCE H.
The owners are awesome. I would use them and I have recommended them to other people that are looking for storage in the Marble Falls area.Milton (Ray) H. | Overall Experience
Customer did not leave a comment.CARL S.
Brian was great. Provided me with clear instructions and answered all my question. Will definitely rent from this place again.SILVIA B.
Customer did not leave a comment.JULIO M.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Nathan H.
I have used this location many times and always had exceptional service. Owner is always extremely helpful.KENNITH DEON B.
Customer did not leave a comment.John L.
Customer did not leave a comment.Dale S. | Overall Experience
Very nice and clean facility. Thank you!Richard & Jan R. | Overall Experience
You made the moving process so much easier. Thank youKatherine S. | Overall Experience
Excellent experience! Lock codes worked everything, easy access. If staff not there, they answer phone immediately and take care of questions.Barbara W. | Overall Experience
We did move everything out and swept unit out. Hopefully meets your approval and will send refund to me. Thanks Weldon WillbanksWELDON W. | Overall Experience
Wonderful people they made my experience go very smooth.Peggy A. | Overall Experience
I was very happy with the storage and they were very helpful.SHARON V. | Overall Experience