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Kathleen J
All Star Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marble Falls, TX 78654
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guys at All-Star moving in storage were very good equipment was clean and ready to go. Got me out of the reasonable time would use again.
ALLEN DThe guys at All-Star, moving and storagewere very friendly accommodating got me in and out at a reasonable time would definitely use them again!
allen dExcellent
KELVIN RThe U-Haul facility that "U-Haul assigned my request, which was the closest location to my moving did not have the truck I reserved or any other truck and I was only informed of this information when I arrived at the location! The person at that location informed me that the reservation had been switched to another approximately 3.5 miles further away adding unnecessary miles to my rental charges. Additionally by the time I arrived at the unnotified location it was officially closed, but fortunately an employee at the location had not departed, so he, T.C. opened the office and provided a truck. Had it not been for this employee's personal intervention, we would have been out of luck. The following day I contacted customer service and a young man by the name of Michael was very apologetic and truly seemed to provide some relief by informing me that since U-Haul had not lived up to their standard of service I should be eligible for a $50.00 rebate and he also submitted a milage dispute on my behalf and I was impressed. However I later received a short email from the U-Haul Area Field Manager Tony Munoz unapologetically denying me any of the proposed relief for the inconvenience caused U-Haul failing to notify of the change of location until 5:28 PM, which was after the official closing time of the altered rental location. This is an unsatisfactory resolution for U-haul's failure and as such, I deleted my U-Haul app and will no longer rent from U-Haul or recommend U-Haul to my friends! Someone needs to retrain Mr. Munoz regarding sincere "CUSTOMER SERVICE, because he truly is lacking!
Joseph S