If I could rate this Uhaul rental location worse than "Poor", I would do so.The Uhaul truck I rented from this location was old and poorly maintained. The biggest problem was that the air conditioner in the truck did not work for most of the time I rented the truck, including the last part of that time, and the outside temperature during that time was in the mid-90's. And, when I returned to drop the Uhaul off at this rental location -- which was during the timeframe this rental location is supposedly open (around 3:00 p.m.) -- the gate to this Uhaul rental location was locked. That forced me to sit out in the un-air-conditioned Uhaul for about 10 minutes in the sun and mid-90 degree heat until I could track down the manager (or owner) to get him to open the gate. I told him that for the foregoing reasons, I deserve, and expect, a discount on the rental. He told me that he would discuss that with management of Uhaul, but I have yet to hear from him or anyone about such a discount. I am very unimpressed with this Uhaul rental location.
KEITH C
Customer Reviews for All Star Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service , friendly staff
TIMOTHY PVery good and very helpful
ROGER Gnull
sammy sThe code to the gate needs to be accessible at drop off as well.
KEVIN FWe received Excellent customer service.
KEITH Lnull
ricky nnull
Gerald Gnull
Michael PTC at All-Star Storage in Marble Falls always does a great job and provides excellent customer service.
GARY Rnull
David mnull
Raye Anull
harry hI needed to rent a trailer one-way. T.C. was very helpful in finding a drop off location near my destination that needed more trailers. This helped me save almost $100.
DAVID FEverything was GREAT!!
STEVEN LAll Star lived up to their name. Very satisfied!
JOHN LEverything was as you would want. Prompt service and out in 10 minutes
James GTC at All-Star Storage in Marble Falls always does a great job and provides excellent customer service.
GARY RWe received Excellent customer service.
KEITH LRatchets for tire tie downs were corroded and wouldn’t tighten. Lubed with wd40 and finally freed them up. Trailer worked well after that.
DONALD HThe code to the gate needs to be accessible at drop off as well.
Shelby FThe truck had issues of kicking out the cruise control. Learned from other users of the same size vehicle they had the same problem
THOMAS TWell yall charge me twice 177.85 on my card now I got to wait for it to post then call n try n get my money back very dissatisfied with that it’s like yall trying to steal whitch isn’t cool
JOSHUA MI come to this location because the service is friendly and I get no judgement when I ask stupid questions. Knowledgeable and easy going staff. I will go out of my way to do business here if I can.
DAVID MTC and Bryan got my 5x8 trailer reserved with no problems. All went well with the day I picked up the trailer, got it loaded and headed to College Station. All went well in CS when I dropped it off later that day.
LARRY RFriendly and professional staff. keep up the good work]
CRAIG DLa atención al cliente es muy buena y los equipos wstan en buenas condiciones
WILLIAM LDrop person was extremely helpful
Stephen HOwner and son were very helpful to me for my needs and timeline! Alex
ALEXANDER EI have rented several trailers from this facility over the past few years. The folks that operate this facility are always very helpful and courteous. I highly recommend them to anyone looking to rent from UHAUL.
KATHY GNothing... All Star Storage consistently provides excellent personalized service! Used it several times over the past 6 years. Great Job!
DEE HThis location was closed when I dropped off the truck. Only ONE spot to park (between gate and highway) The address of this location does NOT appear on Google Maps so it was difficult to find; especially at night.
Carol RVery helpful. Thanks
JOSEPH CSee Abi e feedback.
BOBBY HMy overall experience was great. I would highly recommend this location and the services provided.
Steven BAll good!
LANCE GGreat experience.
Carl Wfriendly and efficient
JEFFREY CMr. Coffee was incredibly helpful, highly recommend AllStar-Storage for any and all Uhaul business.
RYAN AFriendly knowledgeable staff. Equipment was top notch. Everything from check out to check in was smooth!
GREGORY DThe person who is in charge of this location is very helpful. He makes the rental process very easy. I would definitely use this rental location again.
Hector G.
Jackie BVery reasonable pricing and quick sign ups
gary mSuper helpful and friendly folks!
MICHAEL AThe instructions on how to get back in the gate after hours were unclear and/or hard to find
GABRIELLA RThey had the exact trailer I needed and it was a quick pickup. Easy peasy!!
GARY MIt took three phone calls and an email to get them to check in the trailer i rented. Very poor customer service
VICTOR AKathy at Allstar Storage was very professional and a delight to do business with.
Brian S | Overall ExperienceWonderful facility with outstanding staff and owners. When you call this business you get to speak to down to earth people who care about your needs. This is the type of companies I like to do business with and that’s exactly what you get here.
Landon H | Overall ExperienceThe owners are very hands-on and involved in their business. They have helped me numerous times during my relocation with Uhaul and storage. Thanks Coffey Family.
Jean M | Overall ExperienceThe units were secure. Easy access. Office staff were easy to communicate with.
Kim E | Overall ExperienceThanks so much to Brian and everyone else too. I really appreciate the help, and consider Brian as a friend. God Bless Texas Steve
Steve H | Overall ExperienceGreat location and staff.
Keith E | Overall ExperienceKathy, was awesome! Very help with setting everything up for my move in and my move out went very smooth. Thank you so much! Carol S.
Carol S | Overall ExperienceClean, convenient, highly recommended.
Norman V | Overall ExperienceGreat people here. They accommodate in every way. I would of stayed indefinitely but found a covered parking place for my RV. Highly recommend this place.
GARTHE R | Overall ExperienceThe owners are awesome. I would use them and I have recommended them to other people that are looking for storage in the Marble Falls area.
Milton ( | Overall ExperienceVery nice and clean facility. Thank you!
Richard & | Overall ExperienceYou made the moving process so much easier. Thank you
Katherine S | Overall ExperienceExcellent experience! Lock codes worked everything, easy access. If staff not there, they answer phone immediately and take care of questions.
Barbara W | Overall ExperienceWe did move everything out and swept unit out. Hopefully meets your approval and will send refund to me. Thanks Weldon Willbanks
WELDON W | Overall ExperienceWonderful people they made my experience go very smooth.
Peggy A | Overall ExperienceI was very happy with the storage and they were very helpful.
SHARON V | Overall Experience