Customer Reviews for All Storage of Elk Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rachel B.
Check the equipment in at the present of the customer and not to double charged customer because you have the credit card information with you. They have done this to me and I will not repeat my business with Uhaul because it's a cheating affair and the representative said that they have to charge me over $30 for gasoline that was used for less than five miles drive in less than two hours because the company had the power. I ended up paying close to $90 for the move described above.Mamudu A.
Nothing. The service was sweet as pie.MARK S.
I appreciated that Tari called me before my reservation to inform me that the truck I originally reserved was not available. She was able to offer me a cargo van which worked out even better.Roger G.
Windshield was filthy.Chris C.
Customer did not leave a comment.Terry J.
Keep providing the same level of customer serviceLorne L.
Nothing. Tari is the best!! Great customer service, accommodating, knowledgeable, helpful.raymundo G.
Customer did not leave a comment.Hillary K.
Closing time of 4:30 too early. Should have Ben charged $61 instead of $81.Voltair I.
Customer did not leave a comment.Melanie W.
Customer did not leave a comment.Chermaine M.
nice friendly and superb hostMiles L.
Customer did not leave a comment.adam S.
Customer did not leave a comment.Peter S.
Tari was awesome!! Very pleasant, great personality, amazing customer service. She explained everything very and was thorough. Definitely will recommend friends to her store.Ray G.
Hire more Terry's.David G.
Terri who works at this Uhaul location is super friendly, super professional, super helpful, very attentive to her customers, listens to her customers concerns, and very knowledgeable. Her customer service is beyond excellent. I have never experienced any Uhaul staff like Terri. She deserves a bonus, a raise, and employee of the month for 6 months. So glad I ran into Terri. Masitroh AhmachMasitroh A.
Customer did not leave a comment.JOY O.
Customer did not leave a comment.Alvin F.
The lady that checked us in and out is absolutely fabulous. Extremely friendly, super helpful, incredibly professional, just an over all great experience with her. We highly recommend this location!Krystal F.
I had to make a very last minute moving run for my sister in law. I was able to rent a small truck for a short time. Tari was awesome in working with me to make it happen.Burt C.
Customer did not leave a comment.Tasha B.
Customer did not leave a comment.Stanley O.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.John K.
Customer did not leave a comment.Lakeshatori J.
No commentsdominador C.
Excellent customer serviceCasmir N.
Customer did not leave a comment.fe B.
Customer did not leave a comment.ERIC L.
During this pandemic, social distancing was not observed by employees. No mask, no gloves. My wife are not paranoid, but I feel a bad example. We got there at the employees lunch time from 12-1. We came back at 1 to retrieve our reserved rental and had to wait even further.leean L.
Customer did not leave a comment.Tawanda S.
Love this place.EDGAR N.
Receptionist was nice helpful truck was a lil dirty but it ok with all the fires in Cali plus she one lady running the business but overall great experience I'll rerent again from that location againTIFFANY C.
Customer did not leave a comment.Michael K.
The truck was no as clean as I thought it would be....there was dirt and some spill spots from a previous renter but I ended up cleaning it out since I didn't want to get charged.Deidre C.
The employee there was super helpful and nice!!!Timothy B.
Customer did not leave a comment.ray S.
Kind, Friendly & Professional service!JAMES W.
Customer did not leave a comment.JASVIR J.
Excellent Service. Will be using again.Andrew R.
The uhaul was double booked and not available at the time I requested so it was an inconvenience to drive to the location twice and after all the charges, I paid over 90 dollars for a 20 dollar truck and I need to find out why I still have a pending charge of 36 dollars on my card.Renee M.
The woman running the front desk was awesome.Jason P.
Terry was great, very friendly and helpful.Chris G.
Your staff was absolutely amazing. She even waited due to me running a few minutes late because i was determined to return the truck by 430. I could not of had a better experience.Melissa A.
Customer did not leave a comment.rick B.
Customer did not leave a comment.Richard C.
We love Terri, rent from her every year!Denise A.
My original vehicle I reserved was not available, but lucky there was another one for me to use. It sucked the door was semi broken and hard to lift. I was also overcharged for 8 miles.Ryan V.
Friendly, easy, accommodating. I had gone to Laguna location and they don't have pick ups. The assistant reserved the truck for me and it was ready when I went to the Stockton Blvd location! Nice UHaul staff at both locations.Debra O.
The manager, Terri is one of the nicest and sweetest ladies I've ever met. Shes very efficient, communicative, and professional, I will definately be returning to this location in the future. She deserves a raise!Lawrence S.
The sign says the location is closed from 12pm-1pm. I arrived at 12:45 and waited until 01:20pm and still the location was closed. They have the worse timing. I would have returned the truck late, they would of course charge me but they didn't issue me any credit for waiting there that long!!!Rohullah N.
You guys are charging me for drop off at 1:22 when the person that works there was not there I was there at 1 when my drop off time I sat there and waited and I tried to finish the paperwork with her and she told me she would send me an emailVeronica A.
Tari was so nice and helpful!adrian V.
Customer did not leave a comment.Robin C.
Customer did not leave a comment.Uwe M.
The experience was fast and easy and the return was the same fast and easy the lady that waited on us was very nice and very helpful thank you very muchanita W.
The rep at this office (is it Tari?) is excellent...always efficient and friendly. Thank you for accommodating my schedule today!MICHAEL M.
Prices are way too highDiego O.
My experience here was beyond expectation! Service was GREAT! The guy who helped me was awesome. Picking up the Uhaul was very easy and straight forward. Returning the Uhaul was also the same. I had a problem with payment but the guy was VERY helpful and did everything he could to make sure the process was met. Explained everything very efficiently. Such a great guy. I would definitely give him and his company a 5 stars out 5. Such great person.Cecilia A.
Customer did not leave a comment.RANDY W.
Customer did not leave a comment.Brent S.
Terri was fantastic! Friendly, informative, efficient, and really made me feel welcome. I was able to drop off the van I rented after hours and she closed out my rental the next morning just as she promised. No question that I will return the next time I need a van or pickup.Edwin B.
Great truck, friendly service. Always use this location.Carrie Q.
Have being going there forever. All around excellent service as always. With a smile!Ferab J.
Customer did not leave a comment.karl G.
The manager was very nice very respectful and very helpful I didn't catch her name but I surely appreciated her helpJames S.
They should mot charge cleaning since the car is already clean. They charged me 10 bucks for cleaning. The car is clean.... i hope they credit me back the 10 bucks...Roderick G.
Customer did not leave a comment.Bryan M.
Rep informed me about available offer to drop off uhaul at any time and never mentioned a $20 fee that i would be charged. Not satisfied at allRonnie H.
Customer did not leave a comment.Anh N.
Customer did not leave a comment.Deborah R.
Customer did not leave a comment.johnathon P.
Thank you The manager was very polite, explained the products and was very thorough. OutstandingCHARLES N.
Customer did not leave a comment.Kennie W.
I wouldn't change anything! Service is awesome. I have always used this location.erma G.
Fix the online check-in process. Uploading an image seems to be freezing. It made me think my reservation didn't go through. I don't think this is related to the All Storage location, this may be a UHaul web application issue.David T.
Great Customer Service!Guy T.
Customer did not leave a comment.Darrell G.
The store manager was very friendly and helpful throughout my experience.Simon A.
lower your ratesBill T.
Tari was awesome helped me when I was in a crunchNikolas S.
Great customer service ??Phearith C.
Just keep doing what you do! Customer service was great!Stephanie C.
Customer did not leave a comment.Simone T.
Customer did not leave a comment.Judson D.
The service was great, just keep it up!Stephanie C.
It was a little congested at the entrance to the place, but overall everything went good. The folks I dealt with were very courteous and polite.MARK M.
Customer did not leave a comment.Matthew M.
Best experience with great customer service makes me want to come back againVicente T.
People service very good! Like like like ??????????Henry L.
Customer did not leave a comment.Sean W.
Fast friendly service van was in great condition Whole thing was perfectMichael C.
The woman who assisted me made my whole day! She was great!Nick J.
Customer service in this Location was excellent, in and out my truck rental experience never had any issues . Ms. Tari has been very nice and knowledgeable , their Vehicles are clean . 5 Stars...Rent Uhaul and your stuff will get there.Adelberto B.
Customer did not leave a comment.Bart M.
Keep doing what you do!Leslie A A.
Thanks so much for being my go-to rental place for vans when I have show for my business. You really come through to keep me on schedule.Soleil T.