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Patrick Scott
Customer Reviews for All Storage South Summerlin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carolyn was a doll. She is super easy to work with. We ended up renting a storage unit from her
Robyn GarciaNothing to improve. Great job, thank you.
Stuart MastCarolyn is so sweet lady. 😊
Rosie ColinaI got lost because my gps kept directing me to wrong places and I had extra mileage and extra gasoline, I am retired and a widow on a fixed income, I called 800 # for UHAUL AND asked if I could take the truck to another U-HAUL venue and told if did that I would have to pay more money I tried to ask that a little of the cost could be forgiven and was told flat out NO!! I had a bad experience. The lady at the office was very friendly, she just did her job, but I lost a lot of money that I couldn’t afford. Very upsetting!!!
Myrna BrownThe app didn't register next screens very well. Had to attempt it again and again before next screen would appear. Not intuitive. Hidden $20 dropoff fee was not appreciated.
Layne ChiaramonteEverything was great except the lock to the back of the truck was not good. Couldn't use the lock because you could not turn the key. I was told about it but I could not turn the key to open the lock.
Scott GartnerEXCELLENT SERVICE!!!
Deborah WilsonThe tire pressure was low and I had to return to facility. The truck was okay but kept making a popping sound that worried me. However, the staff at All Storage was very good and very helpful.
SANDRA DIANNE POPOVICH-GOLLANDThe Lady who took care of me was very nice very friendly and very efficient she did a very good job with making me feel comfortable with doing business there
Matthew HarrisonYou all were perfect
David GuyHadcavhreat time. It was my first time renting lol
Christine MarshallEverything was easy breezy
Freddie BroadusService was amazing
Jonathan SnaggThe customer service at this location was amazing she deserves a raise.
Michael HodgePicking up and dropping off was very easy. No hidden charges. Made a very stressful move, less stressful.
MIRA JACKSONGood Customer Service is rare today. This is a smaller storage facility but right next to a gas station which makes it very convenient. The lady who is at this location is so nice, friendly, and accommodating. This is now my go to U Haul location since I have moved.
Jennifer BauerThe online app needs improvement. I was finally able to complete the check-out process, then discovered my truck was in a locked yard. Went inside to speak with the woman in charge, who was very friendly and helpful. She also had great difficulty getting U-Haul's software to release the truck to me. I think she had to redo the contract with a different truck and cancel my original reservation. The check-in process is cumbersome, requiring me to take seven photos of the truck and its parking place late at night in darkness. I understand why this was desired but still cumbersome. Again, the personnel at this location were wonderful. Software not so much so.
Stephen DraggExcellent services at this location on Peace Way
kirby RayCustomer Serví e is ad. The truck brakes where loe. Door does mot close easy. And too expensive. Got chargex twicw. Not a happy re ter
Manuel TitoThe guy Dillion was extremely helpful!!
Legalo SpencerI booked a truck for 10:30. But He said the truck wasn't ready and told me to go somewhere else. He didn't say sorry, and he was insincere. The customer sitting behind me explained the route in detail. I had the worst experience ever. The owner was irresponsible, and disrespectful. I would never recommend this location.
DAE HONG KIMBigger cargo trailers would be nice like 8ft x 16ft
Edgard Dominic CabangonExcellent experience! Customer service was top notch. It was easy and I felt like I was very well cared for.
DuAnne HenryThere was only a quarter tank of gas, and I didn't get all the equipment I ordered. I ordered 2 furniture dollys but only got 1.
Harrison BrownOnly thing the truck has a transmission issue and breaks need servicing
JANIYA JETERStaff was amazing!
Paul MettlerThe manager was fantastic!!. She exceeded my expectations and goes above and beyond.
Jason NeriBest experience ever with U-Haul.
Ashley Beau PenlandI still have not received the money I am due back from my deposit.
Michele DriverThe lady that helped me was excellent.
Robbie PhillipsAmazing customer service!! 5 stars 🌟 all the way.
kathleen kovacicI was completely happy
Trinity McCullersCarolyn was the nicest person ever and very helpful as well I would definitely recommend this location to anyone
Charles GentYou're doing it already.
solomon AlcainWonderful customer service.. A+
Alex CarmichaelCustomer service is very helpful and made the experience stress free and easy
Patrick BlackBoth Carolyn and Dillon were very knowledgeable, helpful and courteous. Great service!
Robert RookI was told the truck was well inspected as I was concerned since I was driving out of state. During the drive which included rain and snow I found that the windshield wiper fluid pump did not work. I had to stop numerous times throughout my trip to manually clean the windshield so I could see. This caused my trip to take over four hours longer than planned.
Whitney EnglerCarol was the best.
JAMES THOMASNothing just keep Carolyn and her group of workers being polite to everyone like they were polite to me...Thank you carolyn and staff for working and being helpful yesterday
Santino HaskinsNice staff!!
Tran NamFriendly and efficient agents.
Olivia RochinJust keep doing what you are doing and more customers will come to you.
Michael NelsonAlthough the drop-off place was closed at the time of drop-off, the person on the phone guided us through the drop-off process professionally and with the utmost care and support.
Rubin AndersonFrom what I experienced. I would say not a thing
Thomas GrayGood services.
Selam zemedikunEveryone was very friendly excellent customer service 👍
Vanessa WrightNothing I can think of staff is great.
jim HutchinsonEasy to rent
DARDO POLIMENIDDon Don’t change a thing.
Denvil ChandlerThe lady at the Front Desk was so nice and she was fast. Thank you, great job!
Susana Banda-AvilaVery friendly staff the van I rented was super clean good place to rent in and out in minutes I recommend this place 5 🌟 out of 5
francisco daezCustomer service was excellent
Thomas HuynhThe easy and fastest service I ever got the lady in the front was super friendly and it all went smooth no hidden fees or anything
Orel Luskimy issue is with the website. It will allow you to choose a location even though the size vehicle is not available. So you plan on picking it up at a certain location, only to find out a day or week later you have to go somewhere else. The owner here at this location however, was very accommodating and pleasant. She went out of her way to help us find a rental.
cynthia mcdermottGreat customer service! Super helpful and friendly. Couldn’t have been better. Thank you.
Alexander F Doss