It was all well and good! 👍👋👌
Teri A
Customer Reviews for All Valley Flooring
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean, supplies available, kind quicj
KIMBERLIE MWe always rent trailers from All alley Flooring. Good service and equipment.
ROSS BAwesome service, very helpful
BENJAMIN SJames was very helpful and very understanding. I would recommend his Uhaul because its nice to know that a business was not all about the money but they were about the people! 5 STARS ALL THE WAY!!
NIKO PJames was very friendly, quick to response to my calls or messages. And helped me figure out a little snafu with my drop off point. The property is obviously well maintained, and super easy to find right off the main highway. We will definitely work with James at All Valley Flooring, if we find ourselves in need of a Uhaul again! THANK YOU JAMES!!
JENNIFER MVery friendly and helpful. Excellent service.
LLOYD SWhen I returned the truck about 1:30 pm nobody was there , store hours say 4pm. Then about 45 minutes later I get a charge for $25 cleaning and when I called his cell he did not answer only by a text with picture of debris that is not mine, I requested a picture of debris showing the license plate of truck I rented not the rear of a truck I could not verify.... His response was it is above his call its for U-Haul to determine, I called U-Haul and Im going to contact my bank.... WHAT KIND OF DEALERS YOU TRYING TO BE ?
CHASE MThe barcode didn't work to return the Uhaul on my own but I called and James answered immediately and instructed me on what to do and was very friendly and helpful.
Erica CJames was very helpful and kind. Will definitely call him for my next move. 👍
BARBARA ECustomer service was excellent, truck was clean and ran great
BRYAN DEasy pick up, got everything I needed. Would rent from here again.
royce vSuper easy to work with and friendly!
ROYCE VThe service was great and supportive!
DEE DDid was good.
LOUIS BI rented a U-Haul for in town move which would only take a couple hours. When I arrived they gave me the next size up to use which cost more gas. The size of truck didn’t matter it was more I was willing to do it for the company and then got charged for pads I didn’t use. I asked about doing a walk around and he stated it didn’t need it so I just drove off after verifying plate and gas. I never touched dolly or pads but was charged because the staff reported I broke off the zip tie. I didn’t move anything requiring pads and if I had small truck without items being inside I wouldn’t have been charged wrong because it was never supposed to be there. I called for a refund and still haven’t received it. I was told he needed to speak with a U-Haul representative.
HEATHER BHats off to James for greeting me with a smile and neighborly service.
ROBERT EMy scheduled return time was on a Monday morning but I arrived early at my destination and I didn’t have a place to park the truck so I parked it at the drop off location two days early but I kept the key because I didn’t want to incur the after hours drop off fee of $20. I returned to the drop off location at my scheduled return time to drop the key off and check the truck in only to be charged the $20 after hours drop off fee anyways. Uhaul is nickel and diming customers that don’t use their app (which I don’t want), and punishing them for early returns instead of rewarding them.
TADEO LGreat, l like that .
Thong TU-Haul can receive trucks nearest to the renters Destination would be awesome. Had to take another two hrs of my time my wife’s time because U-Haul limits how many trucks can be at one site , Extra 120 miles to return truck ridiculousl
JOHN EEverything went great. They were easy to work with when I needed to switch my pickup time.
Charles BJordan was very, very friendly. We appreciated her kindness and her dog Millie.
TIMOTHY Reverything was good!
KATHLEEN DThe owner lied to me telling me he'd give me a discount making my one way truck rental less expensive if I returned the truck to him. I agreed. When I was charged for the mileage that I wasn't supposed to be charged for he lied to me telling me that's what we agreed to. No, what we agreed to was a lesser price than a one way. It turned out to be around $50 more than we agreed to. He didn't care and lost a potential future customer. I'd rather drive way out of my way than ever do business of any kind with him again.
THOMAS CI was told they were open between 10-2… a note was left on the door with a phone #… I called the #… spoke with a very disrespectful man who said she would be back soon. Waited another 20 mins. Nothing. Finally called u haul main number to get help. We lost almost 2 hours out of our planned move day…. It was unacceptable
MICHAEL DFantastic experience dropping off our rental truck at this location. Very accommodating and friendly.
TOMMY SThe guy arrived late to open the store even though the open sign was on. He complained about how slow the software was and said it was especially slow at the time. He told me it would've been faster had I entered my driver's license and payment online. I didn't see anywhere online to enter my license and once his computer loaded he saw I had entered my payment info online. I opted out of coverage online but it somehow got added back on, oh well. I had to buy an adapter plug since it was not the standard plug on most full size vehicles. He made the comment that he sells a LOT of the adapters which tells me it's likely a scam. The adapter was 15.99 and he charged me 16.63 and we don't have sales tax. I just wanted to leave since we were there for 30 minutes so I didn't say anything. The only reason it's not 1 star is the lady I dropped it off with was very nice and helpful.
RYAN EThe gentleman was not rude, but he certainly was not friendly. He just kept saying that uhaul would handle it and he didn't have any control over any of it. It was like "ok, you have dropped the equipment off now go away".
STEVEN SWe returned the truck and towing dolly an hour and a half later than we thought we would be done. The gentleman was not rude, but he certainly was not friendly. He just kept saying that uhaul would handle it and he didn't have any control over any of it. It was like "ok, you have dropped the equipment off now go away".
Steven SAll Valley Flooring went above & beyond for us. They were simply amazing!
Cortland HMr. Schmitt was friendly and made the process easy
Erica CI was told to drop the 'trailer off anywhere". O got charged extra for dropping it off at the wrong place. WTF is that
JARED SNo improvements needed, Jamie was very professional and kind.
Traci TPerfect no complaints. Use uhauls all the time for work it's very convenient
MICHAEL KSo easy!
Iris OGreat service. Very kind and personable and took his time to explain everything in detail. We were pleasantly surprised : )
MONICA SYour app is horrible. The location was trying to use the app to help me out. The app was slow and kept rebooting. The location told me that the app had just been improved. If that’s an improvement, your app was really hurting to begin with.
Bill T