Customer Reviews for Allen Ave Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allen Ave Self Storage

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Theodore G. on

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Customer did not leave a comment.

Paul Y. on

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I only have praise for employees Brandon and Frank; both very professional and courteous. Brandon made sure the cargo van was clean. He saw dirt was left by a previous customer, so he immediately swept and wiped the cargo area. When I returned the van, Frank was friendly and showed great integrity. When he saw that I put in 3/4 of a tank of gas more than when I when I first took the van, he gave me a small discount I didn't expect. This makes me want to be a repeat customer and to recommend this place to others.

Jean-Luc G. on

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Asbed B. on

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great service

Rebecca S. on

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Let Allen Ave Storage handle ALL of your reservations. My reservation was fine until U-haul started sending emails telling me to check in.

Toru A. on

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Thomas H. on

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If this team were baby shoes, I;d have them bronzed!!

Jeffrey F. on

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I do not have a smart phone but luckily my sister does have one. Find a way to rent a truck without a smart phone.

Andrew Y. on

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Mary Helene R. on

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Antoine T. on

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The storage bins are a bit small for the amount of space that most people would actually need.

Aaron T. on

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Great customer service experience.......new truck, hospitable and entertaining customer service rep, awesome experience!

Adreana K. on

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Sonjong H. on

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After the online reservation, I appeared at the store at 1:30 pm, which was my pick up time. The store keeper was present but did refuse to do service because of observing the lunch break. I had to wait outside for 30 min and it was really hot day. Very unpleasant. Why would I not know their lunch break at the time of lunch break. I would have avoid the situation if I knew earlier. When I tried to complain about situation, the keeper told me that I am rude and asked me to go somewhere else and refused to the service. This was really ridiculous. Second, I declined the insurance coverage during my on-line reservation but the keeper added the insurance in the total, stating that it is only $10. I get ripped off with no reason. I would like to know if I get this reimbursed. The operation of the store was extremely unprofessional. I just cannot believe what happened to me today.

Denise S. on

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Adam a. on

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Great staff, very helpful. The van really needs shocks, very bouncy to almost unsafe point. And it was dirty.

Christopher M. on

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I have rented u/hauls from this location on many occasions and have had nothing but a fantastic experience each and every time. Staff is courteous, friendly attentive, and professional. An all around A+.

Wenrui L. on

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Denise S. on

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Rudy S. on

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Thanks

Christopher M. on

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Thomas N. on

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Anamaria U. on

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Excellent service!

Susan B. on

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Car was filthy

John W. on

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Denise S. on

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I had a great experience renting a U-Haul van today. The employees who helped me out were super friendly and helpful, and the process of picking up and later dropping off the van was so quick, I actually couldn't believe how smoothly everything went. Thank you for giving me one fewer thing to grumble about on moving day :)

yaning s. on

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good service

Carlos T. on

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Richard D. on

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Alexandru G. on

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Paul S. on

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Staff was helpful and attentive.

Jay L. on

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Peishi C. on

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Beth W. on

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