Explaining the same situation to this manager I was told thanks for the truck. And that was it.
Derrick D
Customer Reviews for Allens Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks at the Gulf Station on Merrimon Avenue in Asheville were very helpful as was the staff at the drop off place on Independence Avenue in Matthews, NC.
KENNETH DIt is at a garage so office not very clean but the truck was clean & ready to go.
Mark RI received unsolicited communication on my mobile phone from the owner of this location who changed my appointment from a nearby U-Haul location to his. I avoided his location because the last time I rented from him, a van had had issues and I did not trust renting from his location. When I called U-Haul to switch the appointment back to location, I had chosen, I had lost the opportunity to rent a one-way rental, which I needed. Which forced me to use his location. Even though U-Haul scheduling picked out a van with 8000 miles on it for me the owner claim that these were ‘his trucks’ and he gave me a van with 16,000 miles on it. I felt intimidated and bullied by the owner of the location I was forced to rent from.
MARK BExcellent service- great equipment- highly recommend
ANTHONY W10/10 customer service! The guy at the rental counter was great
Holly BNice friendly people I loved the place
Jenifer GEverything was excellent...very nice and professional people
BARBARA HWe pulled up to the drop off location in the midst of a raging hailstorm, and an employee was waiting with an umbrella to walk me through the flooded parking lot to my car. I do not know the employee's name, but I cannot commend her enough for this. All of our equipment was ready when we arrived for pick up, and the entire process was a breeze.
Evan FKeep doing what you're doing so well--excellent customer service!!
ANDREW CMy 3rd time there always great service
RONALD BAwesome service. Many thanks. M Hoxie
MAUREEN HVery nice and helpful people
PETER EMaybe more parking space at the location.
EARL HLori was great. The service was efficient. My only request would be to notify customers that there is no parking ahead of time
Kristy PTruck should be in better condition.
VIOLA SLove renting from Allen's. The people are so friendly and helpful
DONNA LStaff is very kind and competent. They made it easy.
DOUGLAS MThe AC did not work in the van we rented. Unfortunately, we were in a hurry and did not have time to return it for another and just had to go with it. Fortunately, it was a short move so we survived. The rental amount was adjusted and the people there were great to work with and very helpful.
JANEAN Hi reserved the 10 footer: the check out process was informative and efficient; the check in was complete before i finished pumping the gas! on that, they told me exactly how many gallons to pump avoiding any upcharge. and they’re nice guys!
PAUL RBest experience with uhaul yet. Equipment in perfect condition, staff extremely helpful and courteous.
JACK CThe whole rental experience—the staff at the location, and the easy-to-drive good condition van—was a very good experience!
G PLori is the BOMB!!!
MICHELE CGreat service from Alan!
KENNETH KSo happy to have the convenience of a U-Haul dealer in my neighborhood, they are so nice to do business with,
DOROTHY HI like this location and the old school service station vibe. The staff were great. The inside of the truck could have been a little cleaner, but other than that it was great.
ANTHONY GVery informative. Easy to get to.
Katherine hThe people seemed nice enough but not very helpful and the place was on the messy/disorganized side. It did appear they were busy so that may have had an effect.
Marc KStarting mileage was incorrect. My own fault for not double checking. Drove a total of 11 miles, but was recorded as driving 29 miles. Didn't mention it as it was too late. Gentleman working at the counter was friendly, laid back, and helpful. I would recommend again, just double check starting mileage.
CHARLES WThoughtful. I was sick and they were very helpful and kind. Experienced. They did an excellent job of moving my things. Grateful. I am so glad they were who I got. They were not just movers, they were a support system!
DEBORAH WTruck was dirty on the inside
NATHANIEL VNothing!
RAYMOND GExtremely friendly and efficient. Likely the best Uhaul drop off I ever had. Was met at the truck and was in and out in under 10 minutes.
MICHAEL MExtremely helpful with pickup and drop off!
ANNE ROutstanding, friendly customer service representatives! They were efficient and had everything ready to go without any delay.
Jeffery BMy experience was very good. The whole process of picking up and returning went fast and smooth.
LAWRENCE KVery nice folks to work with.
STEVEN WCheaper rate for one day rental.
JESUS MThe environment was cluttered and chaotic. The personnel were not very helpful and slow to assist.
DANIEL JBoth guys working were extremely nice and even informed us that the certain truck we rented was a 24 hr truck and gave us the options to just return before close rather than have a set time in the early afternoon.
Michael NWe had a very positive experience with this dealer. Highly recommend.
DOROTHY HSuper friendly helpful and efficient agency
THOMAS Ftell people sooner when pick up and drop off locations get changed and call them please
MICHAEL MWhen I received a U-Haul I was told a price they charged me that price then after I returned the U-Haul they charged me even more. So I’ve been charged double after bringing the U-Haul back clean and with more fuel in it than what I left with.
JONATHON SVery accommodating
ANTONIO LThe staff was very nice and friendly
DENISE MStock more equipment at each location so it's not necessary to drive over 20 miles to rent a trailer
MICHAEL KRick was super helpful getting us checked in. The truck and car trailer were all ready to go when we arrived. After instruction on how to operate our equipment we were off. The only thing I’d recommend is that the vehicles fuel tanks be topped off rather that asking me to try to add enough fuel to some specific place one the fuel gauge.
Michael AGreat team!
GRANT MNever change. People at this location were wonderful.
DELLENE GVery nice staff. Smooth process. Thanks!
Alexander HVery helpful staff! Everything was perfect!
Rachel FThey had the process down. I have no suggestions
Francis W