Process was smooth and easy!
Victoria C.
Customer Reviews for Allens Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a combination U-Haul, gas station location. The staff were very friendly and easy to work with. I received a call the day before that my 20' truck was unavailable so they gave me a 26' which was more than adequate and more difficult to maneuver. But I give 5 stars to the staff!
PATRICK C.Fast and easy check in. Truck was gassed up and ready to go. Truck ran well, no issues. When I returned the truck, I pulled up to the had pump and before I was done pumping gas I was checked in and just walked up to get my receipt. They even backed the truck into the space. Between check out and return I think I took a total of 5 minutes. Great service. Would definitely rent from Allen's again.
Philip L.Great product and Service!
Randy B.I had one of the best customer service experience at the Weaverville location.
ANH N.Great location and service. In and out in 5 minutes.
JACK B.No advance notice that there isn't any parking there for customers. That initially made things a bit stressful first thing. However, they accommodated a space for me since it was only going to be a few hours. Truck cab interior was pretty filthy but not horrible. May have just been an older truck. Very sweet and helpful folks overall though and I would definitely use them again.
GINO T.Truck was not clean inside. It was evident that people were smoking inside the building. Fresh smoke
WILLIAM M.Great service. Staff was knowledgeable and friendly. Very pleasant. Easy process.
Karen J.Everything is perfect good people
PEDRO C.Fantastic service! Explained everything, very helpful and friendly, accommodated a last minute request, and an overall good experience. Will definitely use again.
Victoria O.I've rented several times with UHaul. This was by far the best experience ever. The guys here really know their stuff and make it all easy.
Joseph S.Incredibly friendly and accommodating staff.
Ronald M.Owner and coworkers customers service was excellent. Nice & helpful!!! Great
CANDACE J.Laura was so kind, professional, and helpful.
MICHELE D.They are the best. Accommodating, friendly, professional (all with a sense of humor)
Mark F.These guys were great!!
LaNita C.You could have the equipment reserved on location. There was no truck for us at Allen's BP. We had to go to a location on Sweeten Creek Rd in Asheville to pick up a truck, and then theirs were all reserved. We argued to get a truck after having made a reservation almost a month in advance. The fault in this is not Allen's BP. The fault totally belongs to U-Haul.
Brian P.This was a crisp, clean transaction. Thank you.
BRUCE N.Very friendly and accommodating
MARK F.Friendly, kind and knowledgeable staff. Laurie/Laura I apologize I don't remember your name completely since it's been a month and I am just now getting to this review, but thank you! If I need to use Uhaul in the future I will be using this location, and will refer this place to friends if they need one as well. <3
ASIA H.Employee was super knowledgeable and friendly. He made the renting a Uhaul easy. Made the experience enjoyable. We will be regular customers.
KAREN J.The lady who helped us was very helpful and friendly, in a timely manner. Most appreciated.
JAMES B.Extremely nice owners and operators
Lewis B.great service, fast and easy experience. would use again
Jordan Z.Had an confirmed rental and they decided to move the rental location an hour and a half from time of scheduled pickup… and it was 45 Minutes past where I was coming from! Hershall from Allen automotive-where I rented the trailer as well as Christian who worked for Browntown did an incredible job at making sure I could move. Thanks to those two. But for the corporate scheduling folks. You almost made me waste a 250 mile trip, fail to move on time, and wasted money in rent when it wasn't necessary. Thanks to Hershall, I'm not beside myself and pissed
THOMAS K.Guys were great to work with and location is very convenient for N. Asheville residents.
Eugene B.Nothing...all personnel that I interacted with were knowledgeable, courteous, and helpful. Best U Haul experience that I have experienced.
UMBERTO L.Folks were friendly and were service minded
Buddy C.Extremely quick and courteous service. Will use this guy from now on.
IAN P.Very friendly and helpful staff.
CHARLES H.Keep doing what y'all doing, this location is fast, easy, simple, just a great atmosphere!
BRANDON W.Tom was a joy to work with. Very friendly service.
Christopher K.The Allen Gang was the epitome of professionalism during our whole process of moving from WV to NC. They were accommodating as well as understanding with our initial hiccup back in WV. Give them all a bonus, and keep them all. Their "Customer Service" was a 5- Star+!
MICHAEL ANGEL A.The staff here are such nice, caring people.
MARTIN M.Very nice staff, super helpful and knowledgeable. I would clean up the office however, made it feel very sketchy.
DANIELLE L.Efficient and helpful. A great experience
MARY KATHRYNNORF M.Very helpful.
JEFFREY M.Just a gas station. But again, the app is awesome. No need for customer service or a nice location
Nicholas B.The best uhaul experience I've ever had.
Aaron C.Very nice people working there.
Ralph K.Great Service easy location to get to and to Pick up or if you where dropping , Great staff
Gregory A B.Honestly, the best uhaul experience I have ever had. The guys and girls in the shop who checked me out and back in were warm and friendly and seemed happy to be there and help me. Went above and beyond to make sure I was taken care of. I will only go back to this uhaul if I need another in Asheville. Very much recommend. Thank you!!
Charlotte D.The photos of the van for the check-in procedure on the app were outdated and most of them I needed to retake and submit due to a number of dents, scratches and damage on the van body. This delayed the start of the trip and did not inspire confidence in the maintenance of the van. Fortunately the van drove fine and the entire experience was positive.
Daniel P.Super accommodating and friendly
Sonya K.The personnel at this location were EXCELLENT. Very friendly and helpful. The equipment was in great shape and ready to go. I would definitely recommend this location to others.
BRUCEWAYNE S.these people are so incredibly nice, i left something in the office, they held it and were great at getting it back to me. 20 stars !
Christopher C.If you cannot reserve a truck at a specific location and time, then WHY offer it as an option online?? This was a MAJOR hassle in our out of state move, will not be using u-haul ever again.
KENNETH T.They fixed mistakes from Courtney from the 800 number and I was able to rent the truck and equipment for much cheaper than quoted. For much a pleasure to deal with!
Constance M.Excellent experience.. we have used them several times! Highly recommend.
Phil E.Allen's Gulf was fine. I had my reservation altered with no notice. I rented the truck for my business' delivery. The swanannoa location was right next to me. Cost me 60 dollars in labor cost. Delayed deliveries. Got notice of the change 2 hours past my reservation start time. Not professional.
FRANK P.Super easy drop off.
Joe P.Staff very engaging, friendly, Excellent customer service
Mark F.Great customer service.
Winslow C.Fast and friendly.
John H.None
Clifford S.Confident and pleasant service provider. Added a positive aspect to my moving experience.
CHARLES L.Great place. Nice people. Will rent from them again.
RYAN R.I use Allen's whenever I need to rent a truck. It is convenient to where I live. The employees are courteous and really busy. That's great for a business! The only suggestion I could make is to hire more help to handle the phone; it (the phone) is distracting to employees trying to complete the rental paperwork. Otherwise, great job, ladies and gentlemen!
MELISSA U.Pick up and drop off where super easy. Thanks!!
Allison A.It's an old gas station, not much you can do
VERNON J.Very helpful accomodating people running this place!
Deborah L.