The lot is tight but the people are very helpful, move fast, and are friendly. I also appreciate they keep a variety of equipment so usually have what I need.
CLINTON G
Customer Reviews for Allens Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent, very responsive, especially Lori at the desk.
ROBERT GIt was Incredibly easy to get the truck in and out. The Check-in process was streamlined. And the truck ran smoother than my car. If I ever need to use U-Haul again. I will probably rent from them.
RACHEL LThe 15' Ford truck handled well, however, it is missing some important amenities. Power windows and mirrows. Lack of adequate storage in the cab for personal items. The engine cover has cubby holes that won't hold stuff. Little room in the glove compartment. Allow center seat back to fold down for access to the back of the seats. Cup holder needs to be better designed and deeper.
JAMES WThe staff at this facility were amazing and inviting. 10/10 highly recommend this U-Haul spot.
WHISPER MExcellent friendly service..extremely knowledgeable !!!
OSCAR MSmooth and easy experience. And the van was in great shape-almost new.
JOSEPH FFriendly, accommodating. Easy experience.
LISSA JThere was a empty glass bottle left behind and some dirt but nothing majorly dirty.
Angelina MWorst moving experience, first, changed our pickup place and then went thete, the lady was very rude and didn't have our truck or auto transport, the next place was off Weaverville exit, he was great. Gave us a 15'foot truck with no extra charge, but still no auto transport. My husband had to go get the truck, then go pick up the auto transport and take it to the last place to check it out. But we finally was able to leave 7 hours late.
STEPHEN SThe truck was clean. The ABS light was on as well as a light the had what apears to be a lightening bolt in the middle.
WILSON VReally helpful and friendly folks
MARGARET PHave the vehicle ready to go.
MITCHELL SMax was very helpful and customer friendly. He is the standard for customer satisfaction. Thanks, Jerry
JERRY SAll these guys were awesome. Friendly, quick, and made me feel at ease in one of the most stressful times of my life.
LAIAH MThe staff at Allan’s Gulf was quick, professional, and very helpful. I would recommend this as a pick up or drop off location to others in the future.
WALTER CBalance the tires.
RAYMOND LThis is located at a fuel station. Space is limited therefore feeling cramped. But the customer service is so good, the small space can easily be overlooked. Thank you for the help.
MATTHEW RGood guys. Efficient and helpful.
Eric SThe service was excellent, friendly and fast. Location highly recommended.
DANIEL RAfter getting home with the rental I noticed I was charged Insurance when I did not want it. I called back and asked him to remove it and he refused. He spoke in a very ugly tone and was very blunt, not even giving me much time to speak. Will use another dealer for future rentals.
JOSEPH SMy rental was smooth and fast compared to other locations in the past. I was in and out quick and the owner was very helpful.
CHAD Mfast and easy
STEVEN MNothing. Staff extremely polite and kind. Great location. New van. I will return for future rentals and recommend to others. Thank you.
Isabelle AThe lady there as well as the guy (didnt catch their names) were a pleasure to deal with. Old school gas station with great people. Thank you for making our move easier!
CHRISTOPHER HNothing to improve. But the young man who helped check in the trailer I rented GRACIOUSLY backed it into its space. This saved us both a lot of time, and me a lot of stress. Thank you
DAVID TFriendly service, several people helping customers.
LINDA MI have rented Uhauls from Allen's multiple times. Couldn't ask for better service. This is my go-to Uhaul location.
DAVID BSuper friendly and professional. Very helpful! I will be using them again for future projects.
BRIDGET GSo helpful and reliable.
MICAH RVery good customer service ...
WILLIAM DEasy access, easy to sign up, easy return. T
TERESA SThere wasn't a Mobile or after hours check-in option, which was fine. I wonder if there is a way to have that clarified to people trying to rent a uhaul.
CHRISTOPHER LGreat customer service. Friendly and helpful.
RONDA WNo suggestions - everything with the rental went great!
GARY MStaff greeted me as I entered the business and directed me as to where to place the trailer. He asked me if I had any problems and was very polite and friendly.
SCOTT R1st. My reservation was moved from browntown uhaul in weaverville to Allen's gulf in woodfin without my knowledge and without my input. 2nd. Customer service in both locations was really nice, and helpful. 3rd. The truck I received was the worst driving truck I have ever driven. It should be retired. Loose steering, the roll up door sticks and doesn't latch easily. Acceleration is hard on it and it really only has a max speed of 60 mph and hard to get there. It was loud. 5th. It served the purpose of what we needed it for and all was well in that regards. I didn't need any extras but they were offered and suggested. Drop off was seamless and quick, no issues.
Harold CVery friendly people. Drop off was very easy.
Jeffrey SLovely folks and so helpful it's also a gas station!
Jennifer AGreat service and excellent equipment
KIRK RThey did a great job. This location is BUSY! Would rent from them again.
ERIC SLocation added insurance I did not want. Would not remove the charge. Trailer was not ready at pickup time.
JOHN KTruck was not ready at pickup time. Cab of truck had cigarette ash on seats and smelled of smoke. Trailer was not ready hooked up to rental truck. Staff asked me to assist in attaching trailer to rental truck.
JOHN KAllen’s Gulf is excellent! Extremely accommodating.
DEWAYNE GDropped off after hours. It was partly a gas station to ensure I could fill up the tank, but the station wasn’t working. I tried 2 different stations, so I just let uhaul charge me
NICHOLAS PIt was a great experience, they were nice and friendly and I would recommend them to everyone!!
MARK MGreat experience! Very friendly and helpful people at the Gulf station. Will definitely do it again.
REBECCA BGreat customer service! Very helpful.
DENNIS BI would appreciate knowing that parking is very limited. Having that upfront would save headaches. Additionally, recommending to bring a second driver to drive a personal car away would help avoid the limited parking situation. Beyond all that, the experience was great!
KEVIN MExplaining the same situation to this manager I was told thanks for the truck. And that was it.
Derrick DThe folks at the Gulf Station on Merrimon Avenue in Asheville were very helpful as was the staff at the drop off place on Independence Avenue in Matthews, NC.
KENNETH DIt is at a garage so office not very clean but the truck was clean & ready to go.
Mark RI received unsolicited communication on my mobile phone from the owner of this location who changed my appointment from a nearby U-Haul location to his. I avoided his location because the last time I rented from him, a van had had issues and I did not trust renting from his location. When I called U-Haul to switch the appointment back to location, I had chosen, I had lost the opportunity to rent a one-way rental, which I needed. Which forced me to use his location. Even though U-Haul scheduling picked out a van with 8000 miles on it for me the owner claim that these were ‘his trucks’ and he gave me a van with 16,000 miles on it. I felt intimidated and bullied by the owner of the location I was forced to rent from.
MARK BExcellent service- great equipment- highly recommend
ANTHONY W