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George J
Customer Reviews for Allens Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Curious how you determine the fee if my estimate for miles was way under? I did get a cut in price. Just curious. Thank you! All was really easy and amazingly helpful!
Claudia CThe office was closed when we arrived at 11:30 for our scheduled appointment. There were no notes on the door saying when someone may return. Nobody answered the phone at the site. After 20 minutes of waiting someone finally came to the door of the house, next door to the office which my wife had been knocking on. The gentleman was unfriendly and stated that he just wanted to finish lunch. He tried to present the persona of professionalism throughout the rental process but it was very evident that he was displeased and somewhat agitated. It was rather uncomfortable and unpleasant. I did not appreciate the attitude but I appreciated even less having to wait without even knowing if someone would eventually show up or if I would need to go to another dealer. Something I definitely did not have time to do. My hope is that he was just having a bad day and that this is not normal. He did his job well when he showed up even if he was unpleasant to deal with. I will return here if necessary but it will be a last resort so to speak. I sincerely hope this gentleman finds some happiness and peace.
ROGER MThe truck was displaying the front 2 tires were low on air. Visual inspection confirmed. Made us nervous the entire move
kimberely eUhaul App was easy to make reservation, store was close, efficient and friendly.
Patrick FVery professional and accommodating. I would highly recommend.
Robert CA quick and easy truck rental experience.
John GVery efficient and helpful picking up the rental truck.
JAYNE TThey were excellent.
Stephen SNight and day compared to Cincinnati. Knowledge and helpful.
CHRISTOPHER MUsed this location for drop off. It was quick and painless. Staff was friendly.
Tessa GNA
Richard MVery friendly. I will come back.
Neal ZI always deal with Allens Gulf for UHaul truck rentals - never an issue or problem. Will continue to deal with them in the future!
Gary MEasy and efficient! Very friendly.
Tei TEverything about my truck reservation was excellent! The online system is easy to navigate. The customer service at the location was quick and professional. It is great working with U Haul and Allen's Gulf.
david gThis location has always deliverd stellar service. I highly recommend them and I've used them many times.
TROY BFast service professional and very helpful. Thank you.
DANIEL BGreat, friendly, professional service!
alfonso mThe particular truck we rented was not in good shape. Engine light came on. Vehicle was loud and rattled at all times. Was a rough ride.
DANIEL HIt took over two hours to get my rental truck that I had reserved the day before. The staff was really nice. They said their system was down for the third Saturday in a row. For a multi-million dollar company to have such a weak system to dispatch their fleet is extremely disappointing. I paid a lot of money to reserve and rent a truck from U-Haul. I had to completely change my moving plans for the day. I didn't finish moving in my stuff to my new apartment until after dark around 9:15. I missed important events on my Saturday because of this delay. Not cool.
Jesse Bn/a
Nicholas CThe people were great. The trucks air didn’t work. And it was run down.
ASHELY LPerfect. I made a last minute reservation but my cargo van was ready and waiting when I arrived. The man who helped me was very kind. Easy check-in and return. I was not aware I'd have a back-up camera and that was so great for me (I'm not used to driving such a big vehicle). No issues, would recommend.
Kathryn KQuick easy drop off
William CVery fruendly and helpful!
Thomas MDon’t charge me twice my total was 116$ and you charged me for a grand total of 240$ location was fine but I’m missing 124$
Jacob SMax was super helpful! He made the process go smoothly and answered all of our questions.
Janel KThe U-Haul was dirty up in the cab. Sticky cup holders and the steering wheel was weirdly sticky too. The drivers side mirror would shift throughout the drive and made it impossible to see traffic at times. It felt very unsafe. Especially driving in heavy traffic through Chicago. I had to try and adjust it several times during the drive.
Brittany DNothing, guys were great easy in and out.
Steven MGuys here were awesome
Sumeet SI returned the truck here, and they made the return quick, friendly, and efficient.
HAROLD MExcellent experience all around.
Matthew BPerfect location. Fast and easy checkout and check in. Staff was friendly and knowledgeable. Great experience.
David GThe truck was very clean and seemed well maintained. Friendly and courteous service which I very much appreciated. It was a little challenging to take the picture as the vehicles are parked very close to each other. But space is limited, so it makes sense to get the most out of the available space. Very happy with the truck and the overall experience.
Wolfgang EIt was all good.
Gordon SI had to install 50% of it
Kartar SFriendly and quick. Easy peasy.
Brantlee EBy far the most pain-free rental experience in the Asheville area. can refuel at the location, and the service is direct and speedy.
COLBY CVery friendly and helpful!!
STEVEN SThe young man who I believe is the son of the owner has a really bad attitude.
WILLIAM WNo improvements. This is my favorite place to borrow u-hauls from. The staff are friendly, and the process is always chill and quick. Thank you
AUGUST AThe gentleman are always very nice there. Was in and out with no problem.
BENJAMIN PGreat service and polite attendents. Truck was ready and clean. Great job!
PAUL RFolks at Allens were great.
Steve DScammed by owner.
Steven WHated that the advertised price was 19 and I paid 96 + 13 in gas. I’ll do anything I can never to use your service again.
BENJAMIN GWe rent from Allen's Gulf for every project. Friendly guys, always a pleasure.
CARRIE DExcellent service! The staff were super friendly!!!!
MACK T