Customer Reviews for Alliance Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alliance Storage LLC

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tracy M. on

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Steve, Themanager is very friendly, helpful and accommodating. I have used this location before and will do so in the future. Tracy Miller Bend, OR

Mikkayla B. on

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I just love the man who owns the place. He’s so sweet! All of his customers better be nice to him because he’s legit!

gene K. on

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Everything was just fine. Thanks

charles M. on

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JOSIE C. on

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Brandy W. on

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Marion C. on

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Great person attitude and speed.

Mark D. on

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Thorough and efficient...handled my needs very professionally

Alexander W. on

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Dropped off the uhaul truck after hours on the dec 6th. Truck was swept and had a 1/4 tank of gas. Got a call the next night saying it wasn’t returned. I called back and told them it was returned. Than they charged me gas. What a joke. Get your paperwork straitened out. Your google reviews are not something to be proud of

james K. on

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Very professional Agent

Joan C. on

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Steve was extremely helpful and made the process very smooth.

Valerie S. on

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Only difficulty was parking on Sunday since the office was closed. Hope we did ok. Thanks for the great experience!!

Tessa P. on

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Jodie R. on

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Truck was dirty looked like it was filled up with gas and parked Windshield in an out Not even visible. Truck ran terrible squealed on exhilaration dolly rented was old and needs to be put down this Uhaul rental facility is below average ran by lazy people....

Netti K. on

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Staff was very friendly and took care of me in a timely manner. I’d be happy to rent from here again!

Carol S. on

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We got one of the brand new 5x8 trailers, it was hooked up for us, and the overall experience was great.

James S. on

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Quick, courteous service. Equipment was ready on time and functioned perfectly. Truck was clean and ready to go when I arrived. Thanks U-Haul!

Justin W. on

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JOANNE S. on

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brandee R. on

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CHRIS B. on

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The drop off location for the truck was a bit tight and not clear until I entered the office, but all in all it was a great experience.

SCOTT E. on

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The manager, Steve Welboun, was professional, very considerate of the stress I was going through when my movers from www.movinghelp.com did not show up! He was able to personally recommend several other movers that he knew were reliable. I'd give Steve and Alliance 10 stars!

NORM S. on

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The single worker was overwhelmed by large number of customers they Saturday morning.

KELLY D. on

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It was probably my best u haul experience ever , keep up the great work !

Grace E. on

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Everything was great except there's absolutely no parking. I will go with a different UHaul vendor next time. AND I will be aware that using the app is required for checking in after hours. I didn't know that until after I put the keys in the drop box.

Mike A. on

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JOANNE S. on

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joyce C. on

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Tina C. on

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All Good!!

Patrick C. on

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The truck was fairly dirty and had more miles than any Uhaul I've driven before. But it didn't matter. It worked, wasn't a nuisance or in terrible condition or anything, and got the job done!

Corey T. on

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Dana C. on

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Jason H. on

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Mike G. on

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Very pleased.

scott H. on

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Kay S. on

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Bruce E. on

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Only problem I had is that it appeared to be a dead zone for my phone, I ended up a block away to connect and start the self-pickup system. All worked fine after that. The van was excellent!

eric S. on

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nothing to do with this location but when I order from a specific location and have to pick up 60 miles then 30 miles away, you are at fault. In this day and age, uhaul is clearly not up to par!

Terrie W. on

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Kevin S. on

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To improve for the next customer, I would make sure you always have someone to help customers in the office. We had to wait for over 20 minutes for someone to come help us. There were also other people waiting as well. Moving is stressful enough, and this experience just added to the stress.

Andrea P. on

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Truck was clean and was in great working order. The people were helpful and nice and helpful to talk to. I do recommend renting from this business.A very good experience.Thank you Haul.

Justin H. on

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Taunia B. on

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The location has limited drop off space. I was forced to back across a busy road to park trailer at drop off. The location was closed

CHERYL M. on

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Robert R. on

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There was issues with the U-Haul software dispatch system at the time I picked up the truck. This was no fault of the location but a corporate issue. The attendant at the location was very helpful and able to move my reservation to the 24/7 app so that I could pick up the rental and get most of my work done on time. However. The software issue was an inconvenience and took well over an hour out of my day resulting in me missing some other appointments that I had planned, Again NOT the fault of the location they were great and very helpful. I'd give them 5 stars for the extra work they had to go through to get me on the road.

Jessica F. on

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Mark H. on

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Levanah S. on

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My second rental in a week, simply because there was no competing service. Truck, filthy, wait, very long, response, non-existant. Mixup with return location.

Michael H. on

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Barbara G. on

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Jerry M. on

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Greg R. on

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susan H. on

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review available uhaul locations in bend Oregon 1 was listed in phone book and on line but was not where it was suppose to be.

Scott R. on

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Easy online reservation. Polite service on pickup - with 24 hour drop box, very convenient.

Frank L. on

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Same as above He came out in a heat wave and picked up my trailer so I didn’t have to try Nd drive a 40 foot bus

Louis S. on

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Nothing

Michael B. on

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Inspect your trailers before you rent them. Mine had a dangerously bald tire with a bulge in it. I had to wait hours to have a roadside repair. Also I had to return to the rental place to get blankets they forgot to put in.

Victoria C. on

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I didn’t have to interact with anybody, just parked the truck and dropped of the keys. It looked clean though.

robert M. on

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Anita S. on

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Suellen R. on

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Taylor K. on

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clayton G. on

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Christopher H. on

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Pickup was quick and easy. I was in and out in minutes. They had the truck ready up front when I got there.

Lisa I. on

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We would have preferred to start earlier but were assigned to this location, which doesn't open until 9am. The truck was fine but had not been swept out so the floor was quite dirty. I had to clean the windshield too.

Marleigh A. on

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Great customer service and a very easy, smooth process overall!

Stephanie C. on

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There wasn’t a way to secure the trailer from theft. Anyone could come and remove it from my hitch. I saw another trailer they had a locking mechanism for their tire like a “boot” to prevent theft.

James S. on

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People were nice, however truck had damage on side and missing window roll-down handle. Too small with no where to park.

Alberto F. on

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Bonuses to the entire staff! These guys and gals are on top of it!

Scott M. on

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Helped with the hookup and general instructions

Myriam C. on

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Again better maintenance of the rental equipment

Candice T. on

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Alliance Storage is the best neighborhood dealer in town. I prefer doing business here over the actual U-Haul center. Steve is amazing to work with and he cares about making your experience as pleasant as possible. Refreshing considering moving is always so stressful.

Steph N. on

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i didnt order a u haul?

LAYONISE A. on

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The person that checked me in was very rude. My reservation was a nightmare. Worst experience. I left with a uhaul bigger than what I reserved and a tow dolly with no lights. Went to another uhaul to get a cable so I could be safe with lights.

scott C. on

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The 20' box truck was ready with a full tank of gas and on schedule when I needed it, and everyone was very friendly! I was in and out in no time at all, very nice!

Gary N. on

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Linda W. on

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I have no suggestion. Very pleased with experience.

jeff B. on

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Thane C. on

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JUSTIN T. on

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JOHN R. on

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Steve Welbourn was a great help. Good people person skills!

RAYMOND S. on

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James C. on

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Micheal B. on

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The property is very small and parking is limited. I was given someone else’s receipt which I did not catch until we were out of town.

David C. on

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Drove from Bend OR to Salem - distance of 160 miles. According to odometer reading upon arrival in Salem I had driven over 500 miles and attempt made to charge overage fee of over $100. No help resolving this from agent in Salem, but Steve at Alliance contacted regional rep and resolved this - still don't understand how this happened.....

Debbie D. on

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jason L. on

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uHaul policy for $10 rental of an appliance dolly that requires all the same paperwork for a van is a ridiculous waste of time and paper! But the gentleman at this location was extremely nice and helpful.

Nathan H. on

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Excellent service at this location. Fast in and out process. Excellent quick and easy access to hwy 97, which is a huge plus. Truck left a little to be desired in terms of maintenance and being in well running condition. Was no big deal for our in-town move, but I would not have felt comfortable driving it fully loaded a long distance.

AJ C. on

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all good!

James F. on

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rod E. on

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Katherine S. on

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The attendant who assisted us was fantastic! He was polite, professional, and a real pleasure to work with!

John A. on

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paul C. on

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Michael P. on

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Alliance is our go-to spot for U-Haul rental. Great people, great service.

Steve T. on

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terra R. on

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Marilyn S. on

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Melanie W. on

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john R. on

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A small, very busy location. Good service .

MT. H. on

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We moved out three months ago. We thought this unit was very reasonably priced for our needs.

TONY D. on

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Thank you for your great customer service and I feel the protection of my belongings we're at the utmost importance to Alliance Storage.