Customer Reviews for Alliance Storage LLC
(U-Haul Neighborhood Dealer)

813 reviews

257 SE 2nd St   Bend, OR 97702
(Access to facility from SE 2nd street)

(541) 382-0285

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 382-0285

257 SE 2nd St
Bend, OR 97702
(Access to facility from SE 2nd street)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Todd Z. 
Rating:
5.0

Just excellent all 'round....even gave us credit on bill, as we forgot there was a mileage charge, AND forgot to get the gallon of gas we used. Very kind.

Jacalyn K. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Heather O. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Only location in Bend for uhaul rental i will go!

Sarah R. 
Rating:
3.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE SAVONNE C. 
Rating:
5.0

All was very good - person who helped me was there, informed, and completed the rental quickly; provided good instructions.

Lance T. 
Rating:
5.0

Great and friendly service. Third time renting from this location...it's quick and easy!

TYLER R. 
Rating:
5.0

Needed a truck last-minute. They had inventory and were very fast and helpful. Great experience!

Henry H. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Customer service at this U-Haul location was horrible. They were rude, unprofessional, and took over an hour to get the trailer rented even after we had made the reservation online. We will never go to this location again and will recommend friends go somewhere else.

sandy C. 
Rating:
1.0

Picked up the truck at 9:00, walked to truck and it wouldn't start because the battery was dead. Walked back to office @ 9:03 and the door was locked with the open sign on. Called, knocked, walked around looking for help and no one answered. I was paying two movers $80/hr (found them thru U-Haul) that were waiting at the house. I texted them and they drove to me and jump started the truck on U-haul property. This caused us to start 1 hour late which I had to compensate the movers for. Left a message with the local U-haul guy (Steve, I think) and have still not heard back. Terrible, expensive and unnecessary experience.

Tim D. 
Rating:
1.0

Attendant on duty was angry that there was a line of customers waiting for the 9AM opening. One customer left without picking their reservation, because the attendant was so rude. My van arrived 20 minutes after the 9am scheduled pickup time, and had been sprayed with some sort of heavy perfume to cover up some other odors. Drove with windows down in the snow to minimize perfume headache. I will not rent from this location again, and will advise others against it as well.

SCOTT L. 
Rating:
1.0

Customer did not leave a comment.

LOUIE B. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Steve is an absolute delight. I have rented two trucks from Alliance Storage and Steve always makes it a point to warm the trucks up prior to my arrival. I also appreciate that he calls 15-minutes prior to my reservation start time to check in. 5/5 service and overall experience!!

Leighton L. 
Rating:
1.0

Customer did not leave a comment.

Json J. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM ALFRED D. 
Rating:
5.0

Customer did not leave a comment.

Brady T. 
Rating:
5.0

Literally, this is the only place I will rent from in town (including the uhaul store on North Side)

Malachi B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Boris B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Grace B. 
Rating:
3.0

Customer did not leave a comment.

Zachary L. 
Rating:
2.0

Me and the couple before us had to wait wayyyyyy to long after our scheduled appointment time...

William C. 
Rating:
5.0

Awesome people. Only issue: they didn't understand the overdrive feature on the vehicle and how I could disengage it since it was a rainy day, but I figured that out after the fact. Instructions were posted in the vehicle's cabin. Thank you again Alliance for your help!

Carter T. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

1) Since the cargo lights did not work, it made unloading at night much more difficult. 2) The leasing agreement was not verbally reviewed with me. 3) I assumed that the $0.99/mi fee included gas (inclusive). I don't recall seeing a gas charge when reserving the truck on-line and/or when I picked-up the truck. 4) I was very surprised/upset to get charged for the miles driven (and at $4.00/gal)??? If I had known that I would get charged for gas too, I would have filled-up the tank at <$2.50/gal so I wouldn't get charged the $4.00/gal by U-haul....I could have saved more than $20.00, but U-haul profited from it. The $4.00/gal should have been disclosed to me!!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
1.0

The advertised $19.95 is FALSE ADVERTISING. The actual cost for a local move (22 miles) was over $62.00! Read the fine print!!

Louis C. 
Rating:
5.0

Good People. I would use them again.

cheryl H. 
Rating:
4.0

Steve was on it, it was freezing the morning I picked up the truck, he'd warmed it up for me.

dana B. 
Rating:
5.0

They were very busy and he really went above and beyond making sure everyone had what they needed as quickly as possible. Impressive customer service.

Lynnette M. 
Rating:
4.0

The trailer was ready and the manager assisted in hooking it up. All good.

Daniel T. 
Rating:
2.0

Not a good spot to rent a trailer. No good place to drop it off after use

jim S. 
Rating:
5.0

Customer did not leave a comment.

steve R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
3.0

Customer did not leave a comment.

Alana M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

...maybe

jason K. 
Rating:
4.0

Customer did not leave a comment.

Colin N. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
3.0

Customer did not leave a comment.

joseph O. 
Rating:
5.0

the truck needed new windshield wipers but other than that the best pick up location in Bend, quick in and out and excellent customer service

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Drew H. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
3.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
4.0

Customer did not leave a comment.

Kimberley K. 
Rating:
5.0

The trailer is old and should be considered for retirement

mitchell T. 
Rating:
4.0

The only thing that I did not like 2as when I was given the keys. I had to back across two lanes of traffic to leave your location, with an obstructed view.

roger P. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
3.0

I reserved a 26 ft truck in Redmond Oregon. They called me 2 days before my reservation and said they could only provide us a 20 ft truck in Bend Oregon. Now I have to make a second trip.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Alliance very good and helpful.

DAVID L J. 
Rating:
5.0

We are headed there again

Michael J. 
Rating:
1.0

The man that helped me could not have been more indifferent or unfriendly. He barely spoke to me and seemed put out that he had to deal with a trailer return.

Perry P. 
Rating:
5.0

The trailer rental and return was quick and easy at this location. I had reserved a trailer at the Uhaul location on the north end of Bend for a Sunday pick up but the line was so long and slow that I gave up. Really glad I went to SE 2nd Street location on Monday. It was actually much more convenient for me and they were efficient and helpful. I will use this location in the future.

Patricia K. 
Rating:
5.0

Very helpful

EVELYN MAY G. 
Rating:
3.0

Parking is too small. And with the covid-19 situation having to knock and wait for someone is nuts. Then when I came back for the truck there was another one parked in front of it. Thank goodness the guy was still there, but it said closed we knocked and he finally answered..

Rhonda W. 
Rating:
5.0

Can't think of a think. Pete and Rachel were great. This is my second time renting from Alliance, and it won't be my last.

Joy C. 
Rating:
4.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Sonia T. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Easy check in and check out

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

I had asked for pick up in La Pine...cost me some extra miles

Caleb T. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
3.0

Confirm price after dropping off trailer and do not hold onto drivers license

George C. 
Rating:
3.0

Customer did not leave a comment.

Victor J. 
Rating:
5.0

Customer did not leave a comment.

Stanton A. 
Rating:
3.0

Hours of operation should appear on contract. Notify people if using app, turn on location services. Inside and outside of truck fairly dirty. Light on dash at time of pickup: Washer fluid low.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Rockland D. 
Rating:
5.0

Steve runs a good ship. Very pleasant and easy to deal with. Good to have in today's nutsy world. Keep up the good work.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany F. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
3.0

Customer did not leave a comment.

Klaus M. 
Rating:
4.0

UHaul location is fine. Don't use the "MovingHelp.com" people. They were 1.5 hours late for a 2-hour job without calling or texting! I want my money back!

Patricia N. 
Rating:
3.0

Not happy at all, got charged 3 times for 2 trucks.

tammy T. 
Rating:
5.0

Appreciate the patience and pleasant response of the Alliance folks when I needed to keep the truck longer. Will be glad to do business with them again.

Joy C. 
Rating:
1.0

The man who works here was extremely rude. Three times he snapped at me when I encountered him. The woman was pleasant and professional and apologized for the behavior of the male employee. I had completed on line registration 48 hours before my 8 am pick up, It was nearly 10 am before I was able to drive my rental, largely due to the male employee misplacing the keys and not answering his phone when the female employee attempted to find him. The self check out, (after hours), was cumbersome and stressful. I was forced to attend to taking many photos in an unsafe part of town late at night. I Will try to find another alternative to U-haul. I have been happy before this, but this experience was extremely difficult to deal with.

John T. 
Rating:
2.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

The smartphone check in system was a disaster. Supposedly a fast way to get the vehicle it was instead incredibly slow. The ID verification was ridiculous. There was no advance warning of extra documents requested at store checking, requiring me to have U-Haul call my friends for verification. That was an unexpected, unappreciated, and, frankly, poorly executed process. I lost half an hour of my paid-for rental time due to this unnecessary and abusive process. No refund was offered. This is not the first time I've experienced problems with U-Haul checkin.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
2.0

Space to park and/or drop off vehicles, open on time in the morning, don't leave customers standing in line outside with no indication of how long it will be.

Brian K. 
Rating:
3.0

Customer did not leave a comment.

kevin C. 
Rating:
5.0

We moved out three months ago. We thought this unit was very reasonably priced for our needs.

MT. H.  |  Overall Experience 
Rating:
5.0

Thank you for your great customer service and I feel the protection of my belongings we're at the utmost importance to Alliance Storage.

TONY D.  |  Overall Experience 
No reviews have been submitted for this location.

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