Customer Reviews for Alliance Storage LLC
(U-Haul Neighborhood Dealer)

1,083 reviews

257 SE 2nd St   Bend, OR 97702
(Access to facility from SE 2nd street)

(541) 382-0285

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/13/2022: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(541) 382-0285

257 SE 2nd St
Bend, OR 97702
(Access to facility from SE 2nd street)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/13/2022: 9:00 am - 2:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I had added on a dolly, furniture Dolly and pads and did not receive them. It was because I was originally supposed to pick up at the Hwy 97 uhaul. It was not this locations fault. The gentleman that worked there was really nice and apologetic

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
3.0

U Haul will double bill you for your rental rather than simply charge and adjust. In my opinion it speaks directly to both their priorities and customer service.

Steven P. 
Rating:
4.0

Not place to return equipment. Too crowed in parking lot

TAMARA M. 
Rating:
3.0

The truck i rented didnt have a ramp on it and i needed a ramp so i didnt have it very long. I had 2 find a truck with a ramp some place else 2 use. I looked on my banking app and was charged 5 different amounts for that truck still not sure why it was only $30 sum $$ and that was it. Tried calling and still waitin for a call back on it

Sally W. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
3.0

It was 2 o'clock in the afternoon and nobody was there. I did a self check in

Mark B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

I found the equipment to be in outstanding shape, not a problem at all! It was clean, well maintained, easy to drive, reasonably priced & the gas mileage was far better than I expected! Charges were just what I had figured out. Overall good experience. I would rent again from here & also reccomend them!

LYNNE M. 
Rating:
2.0

There is no place to park except side streets across the street where they are doing maintenance. The only customer parking is right in front of the gate to the storage facility. We first first given a truck where they keys didn't work, had to wait because our truck was actually I the back. I ordered 2 dollies. A utility dolly and an appliance dolly and o my the appliance dolly was put in the second truck. Think I paid for 2???

bren C. 
Rating:
4.0

Customer did not leave a comment.

Chad V. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
3.0

I order some items what wasn't use because was not in the truck and I pay it for. Other thing the guy told me I got to do my moving faster because he got 4 or 5 person waiting for that truck. And he said I can got it because I go first than the other people. And he try to make me feel like online orders are dumb things. Thanks but no for that guy .

Gabriel M. 
Rating:
3.0

Make sure the items requested are available. Needed pads and he gave me some 'other' ones but they were fine. Didn't charge me for those types. I guess the only concern I had was ability to drive, but that was on me. I did fine.

Bonnie C. 
Rating:
5.0

Renting was very quick and easy. No delays, no long lines.

Doug P. 
Rating:
5.0

Great customer service.

bruce O. 
Rating:
5.0

Customer did not leave a comment.

charkotte A. 
Rating:
5.0

Although incredibly busy they were professional, friendly and provided great service.

Geoff R. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
4.0

Customer did not leave a comment.

Shirley S. 
Rating:
5.0

My go to Uhaul rental locations,2 st bend Oregon

RAY G. 
Rating:
4.0

More room to get around in lot!

DeWayne T. 
Rating:
5.0

Customer did not leave a comment.

Gwen B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

The driver door handle needs a handle knob, other than that everything went quite well. Thanks for everything you did to make our little move pleasant.

Alex K. 
Rating:
1.0

Customer did not leave a comment.

Casee T. 
Rating:
5.0

It was my first time renting from this location.. I will definatly be giving my business to Steve, at Alience, for any future trailer rental needs.

Lynda F. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Everything was AWESOME! Thank you! Excellent service as well, thank you!

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
4.0

The back of the truck was not swept out.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Gregroy G. 
Rating:
1.0

Customer did not leave a comment.

julianna D. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
5.0

The person checking us in was very personable. The truck was perfect for my needs that day. The ease of checkin & check out was great

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Great service once again 👏

John S. 
Rating:
5.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

They were friendly & helpful and it made the stress of moving go much easier.

Marylou W. 
Rating:
5.0

Great experience. The paper work was fast, he hooked the trailer up and had me on my way quickly.

Chris N. 
Rating:
4.0

The Uhaul itself was great the check in and checkout process was pain. Literally took 45 minutes for the app to go through all the steps and get approved and drop off was really bad. Happily the person where I picked up saw my frustration and said don't worry about it I will take care of the return. Truck and location great - process needs a lot of improvement!!!

Steve T. 
Rating:
5.0

Quick and simple. Staff were knowledgeable and friendly.

paul M. 
Rating:
5.0

Courteous service.

Todd K. 
Rating:
5.0

Van was great, almost brand new

michael G. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Great service, well organized, easy to deal with systems. U-haul has been my go to moving service for 50 years and it is easier and better than ever.

John S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

No further comments.

robert L. 
Rating:
5.0

Steve was very helpful and efficient. I would recommend renting from this location.

Sam K. 
Rating:
5.0

Steve Welbourn the boss, is very helpful and knowledgeable. Always gives advice worthy of listening to. An encouraging and cheerful man who always has wise things to say. He is overqualified for his job!! He gives confidence while planning challenging trips.

Joy V. 
Rating:
3.0

Customer did not leave a comment.

Connie H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

My fiance left his wallet in the truck and we got a call first thing the next morning. Very helpful staff

Cara J. 
Rating:
4.0

Everything went smoothly - what more can I ask?

Gary H. 
Rating:
3.0

In my life, I've never paid $395 for 1 1/2 days of rental of u haul AND on top of that had to fill the gas tank that was given to me 1/4 full, so an additional $180, for a WHOPPING GRAND TOTAL OF $575. INSANE!!! I'm pissed.

MICHELLE S. 
Rating:
5.0

The gentleman that owns the storage facility and I speculate, also has the U-Haul franchise, is the most professional, helpful, friendly, respectful of time, pride of ownership, and is very accommodating. Over many years I have rented U-Haul products throughout this country, and let me say, anybody can rent a truck or a trailer, the difference is the quality of franchisee. I have always been very happy with U-Haul in the options, plus, add-on products that u-Haul offers, however, this location stands out to me, as the top location to rent a U-Haul product. Kudos to U-Haul and alliance storage. Thank you very much for the experience, Larry Schneller

Larry S. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Saveria T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

As always Steve welborn at alliance storage it's more than helpful Steve always has a smile on his face most of the time and it's helpful to know end it always greet you with a smile the equipment was clean and well maintained and waiting for me when I got there I've rented from U-Haul many times alliance storage and will continue I would recommend Steve and alliance to everyone I know that that rents vehicles thank you again U-Haul thank you again Steve been my pleasure

mark J. 
Rating:
5.0

Steve Wellborne is an amazing person. Helpful on every level, giving advice, knowledgeable, reliable, kind. One of the best agents of any company I have dealt with. I have rented two cross country 20 footers through him. He made the difficult moving process easier, even when I called him from Nevada to Oregon with a question about a message that popped up on the dashboard of the truck. When he forgot to place an item in the truck once, he actually drove over to our house to deliver it within 1/2 hour. No one does better than Steve.

Joy V. 
Rating:
5.0

Very friendly,efficient staff

Daniel W. 
Rating:
4.0

Thank you

Pamela J. 
Rating:
4.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Smooth experience even with how busy it was. Was pleased to buy boxes as well.

Doralyn O. 
Rating:
4.0

Customer did not leave a comment.

RAY G. 
Rating:
4.0

Every U-Haul place is too crowded trying to get in and out. Not the fault of the people running it so much as trying to do a huge amount of business with limited places to pick up and drop off. I would be nice to offer more locations and, thereby, reduce the number of trailers at one site. See more comments on drop-off site.

laury B. 
Rating:
5.0

Customer did not leave a comment.

Line M. 
Rating:
1.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

The owner is very hood to work with. Helpful all the way.

Laura G. 
Rating:
3.0

I delivered after hours, I parked on a nearby street and used the app to complete my delivery and then found the box and left the keys inside.

wyatt G. 
Rating:
5.0

n/a

joshua L. 
Rating:
5.0

Customer did not leave a comment.

nancy S. 
Rating:
4.0

The owner needs a helper. The day that we rented he had to go to a customer with a "dead" vehicle and consequently our pickup time was delayed. We were contacted about 1:30 before the pickup time so there was very little problem on our end.

Steve K. 
Rating:
5.0

Steve was excellent very pleasant experience I will definitely go back thank you very much

Michael P. 
Rating:
5.0

Customer did not leave a comment.

linda R. 
Rating:
5.0

Customer did not leave a comment.

Jenny L. 
Rating:
5.0

Great service

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Kalistah B. 
Rating:
5.0

The owner was super friendly and got me set up very quickly with the truck I needed.

samantha E. 
Rating:
4.0

I use you guys all the time to do moving and you just keep bringing the price up so much that I can't even under bid the big guys anymore. I've already done almost 15,000 in rentals just for 2022. Going to have to shopping Elsewhere for trucks with a reasonable price. I've gone as far as to go all the way to Montana to get a truck to bring it back to Oregon to go across the country with it cuz it was cheaper that way

Coby K. 
Rating:
5.0

Customer did not leave a comment.

Kareth B. 
Rating:
5.0

Customer did not leave a comment.

lakireddy P. 
Rating:
5.0

Customer did not leave a comment.

randall C. 
Rating:
4.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

The back needed to be swept out before loading my items.

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

Bryan F. 
Rating:
1.0

This was the worst truck rental experience ever. It took me two ,(2) hours to pick up the truck. I reserved the truck on line. I couldn't complete check in because I have out of state drivers license. Shear Bull shit!!!

John D. 
Rating:
5.0

Steve the owner was great to work with.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

I am a return Customer. I enjoy Steve he operates an efficient, reputable business, is very knowledgeable, accommodating and extra patient. Sincerely, Judith Laursen

Judy L. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

When we picked up the vehicle we were told that there was 3/4 of a tank of gas when in fact it was on EMPTY. We had to immediately fill up the vehicle. We brought it back with more than half a tank (at least $80.00 worth). I don't know why there was a charge on our account for gas.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
2.0

Customer did not leave a comment.

thomas U. 
Rating:
5.0

We moved out three months ago. We thought this unit was very reasonably priced for our needs.

MT. H.  |  Overall Experience 
Rating:
5.0

Thank you for your great customer service and I feel the protection of my belongings we're at the utmost importance to Alliance Storage.

TONY D.  |  Overall Experience 
No reviews have been submitted for this location.

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