Customer Reviews for Allies Attic
(U-Haul Neighborhood Dealer)

750 reviews

5217 51st St   Lubbock, TX 79414
(51st Street 1 Block West of Slide Road)

(806) 792-1190

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(806) 792-1190

5217 51st St
Lubbock, TX 79414
(51st Street 1 Block West of Slide Road)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juan I. 
Rating:
5.0

Excellent customer service

LEWIS W. 
Rating:
5.0

The covered trailer that I rented was very difficult to open and close due to the sliding door's wheels being rusted or the runners being rusted. Otherwise there were no problems. The young men that work at this location were very polite. I give them a “10”

Lea C. 
Rating:
5.0

Fantastic service, thank you!

John S. 
Rating:
5.0

Great job!!!

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

SARA M. 
Rating:
5.0

Customer did not leave a comment.

mahdi S. 
Rating:
3.0

They were very nice people

Christopher J. 
Rating:
3.0

Customer did not leave a comment.

DANNY L. 
Rating:
4.0

Little bit more cleaning in the cab of the trucks, especially during this pandemic! Steering wheel was sticky, cup holders were filthy as well as the floor boards. All windows needed cleaning!

BRENDA R. 
Rating:
3.0

Very expensive when at first I pay less then 200.00 this rental time about over 500.00 bit happy everthing else was good but the price fir me was exagerated

JONAS P. 
Rating:
5.0

Very Responsive and helpful staff. They are friendly as well. I would use this storage location again if I have the need. Dust is a problem, but that’s an issue across this region of Texas, keep your stuff covered as necessary.

Deric M.  |  Overall Experience 
Rating:
4.0

Nothing, the visit and use was extremely pleasant. The sales clerk was amazing, need more like him.

billy P. 
Rating:
3.0

Customer did not leave a comment.

MELISSA Q. 
Rating:
5.0

Nothing. Fast, easy, and I was out in less than 5 minutes.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
5.0

Everyone was so nice and professional. Will definitely use this uhaul location again and spread the word to family and friends.

BARBARITA T. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Very professional and personable!

ELIZABETH V. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Quick and Quality service smooth transaction

TERRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

MISTY ELAINE G. 
Rating:
5.0

Customer did not leave a comment.

SHAWN CORY E. 
Rating:
3.0

The truck was dirty in the cab and it was not full when I picked it up. It was between half and 3 quarters of a tank. I brought it up to the guys working the desk and they said not to worry about it and just drop it off with the same amount of fuel and I wouldn't be charged extra. This made me uncomfortable. When I left, I went directly to the gas station and it cost $45 to get it to full. When I have previously used uhaul, the trucks have always been full.

KASSIDY C. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

GLORIA D. 
Rating:
5.0

Customer did not leave a comment.

Carl P. 
Rating:
4.0

Customer did not leave a comment.

Anita W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
4.0

The equipment and service were great. No complaints at all. The problem is with the location. The trailers are on a lot across the street from the Uhaul rental office and share the lot with a restaurant. When I arrived to get my trailer, there was no access to it because of the numerous cars parked in the way. The Uhaul worker, bless his heart, had to pull the trailer by hand across the lot, over the curb, and across the street to my car.

KARL B. 
Rating:
3.0

could be more talkative with the customers, other than just getting the info they need.

NORMA W. 
Rating:
4.0

Customer did not leave a comment.

ALICIA R. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Great staff, very helpful and accommodating!!!

Jarrod G. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
4.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Went above and beyond on labor day weekend to make sure I was taken care of

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

ELVERT G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

LORI F. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Davidica F. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Automated drop off was awesome....no hassle and 24/7!

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Esvarrdo R. 
Rating:
4.0

Customer did not leave a comment.

DWAYNEALPHONZO L. 
Rating:
5.0

The young man who helped me check the truck in after using made sure I did not get charged an extra fee just for being a few minutes late. He was excellent.

COLLIN V. 
Rating:
5.0

Very professional and courteous people

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

J E. 
Rating:
5.0

This location was one of the best I've had with U-Haul. It was super fast to return the truck, and they were on top things. I pulled up, and a young man saw me and waited with his iPad. He asked if I was returning it and if I had returned it online yet. I hadn't, and he said he would take care of it and email the receipt. No hassle, no wait, no problem! This is the way it should be done. Great job!

Teri A. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Easy in and out!

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Nothing needs improvement at the location I dropped off. They were very pleasant and helpful with drop off. Very excellent customer service skills at drop off location.

Jerry S. 
Rating:
3.0

Customer did not leave a comment.

Mindy R. 
Rating:
5.0

Customer did not leave a comment.

KARLI C. 
Rating:
3.0

The first time I called, we reserved a truck for Saturday. Then they emailed me back no trucks available. I called back on 800 number and found me one for Sunday. I also reserved an appliance dolly and they didn't have one available. I also reserved the truck until end of day Tuesday and somehow it was left off the contract. I told the 800 number person that I my need to Wednesday depending on when we close and get key for the new house.

Joe M. 
Rating:
4.0

Customer did not leave a comment.

SARA H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS D. 
Rating:
5.0

Customer did not leave a comment.

LONNIE G. 
Rating:
5.0

Very courteous and quick

Edward S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

ronnie L. 
Rating:
5.0

Allie's Attic and staff have always been extremely friendly and helpful. They didn't have the trailer I originally wanted (due to no fault of their own - I chose to book my reservation only a few hours in advance on a Friday morning during peak u-haul rental season) but they were still able to get me on the road quickly and with something comparable. Going above and beyond expectations is an understatement when talking about these folks.

BRENDEN R. 
Rating:
5.0

Very easy drop-off. easy to get into and get the trailer off.

Melvyn P. 
Rating:
5.0

Terrific customer service!!!

Tatum J. 
Rating:
5.0

Customer did not leave a comment.

VANESSA K. 
Rating:
5.0

Everything worked out well.

Ched D. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Jerome J. 
Rating:
1.0

I was charged $170 over my quote. I asked for an explanation and the person checking me in just said "I'm waiting for and answer. Can't you see we're busy?" Snooty and entitled tone included. Due to the deceptive pricing and rude customer service, I will not consider U-Haul in the future.

Joseph K. 
Rating:
3.0

Customer did not leave a comment.

RAMON V. 
Rating:
5.0

Quick and easy. I attempted to rent in New Deal, TX, but the clerks claimed they didn't know how to work the equipment.

Timothy M. 
Rating:
5.0

Fast and quick

Juan R. 
Rating:
5.0

The vehicle was very dirty inside but other than that was a very easy process at this location

Timothy F. 
Rating:
5.0

I checked in with a new employee and he needed a little bit of time to help understand how to make the process work but was extremely friendly professional and helpful. Great location, loved the customer service, and everything was as expected. Great experience

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
3.0

truck front end and windshield covered with bugs, but personnel took a swipe at cleaning the windshield.

Bill S. 
Rating:
5.0

However, this was the second place we went. The first was awful. Star Garage in Lubbock. The guy kept talking about things being stolen and then wouldn't give me the truck the 24/7 check in said was mine. Then customer service said he didn't have a truck for me at all! I had already paid and still haven't received an refund for that one.

ADAM C. 
Rating:
4.0

Customer did not leave a comment.

Lauren O. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
1.0

The uhaul Broke down on me in the middle of the street. I wasn't able to move and was still charged for the vehicle. Also was Hung up on by road side assistance as well after being on hold for 30 minutes. We were stuck for over an hour with no help. ! It was a bad experience.

Dalmeshia T. 
Rating:
5.0

Customer did not leave a comment.

COLLIN V. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Awesome, quick service

rebecca H. 
Rating:
5.0

The facility is very clean and the staff was extremely friendly and helpful.

DAVID P.  |  First Impressions 
No reviews have been submitted for this location.

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