Customer Reviews for Allies Attic

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allies Attic

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Zachariah V.
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Customer did not leave a comment.

Joshua M.
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Wayne B.
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Don't change pick up locations at the last minute. People are very busy when getting ready to move. A text is not sufficient.

Karl B.
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Customer did not leave a comment.

Zachary B.
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Nancy L.
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Staff was very helpful. Nice people!

ROBERT T.
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John S.
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Very helpful personnel and easy to work with

michael R.
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Customer did not leave a comment.

Gabriel M.
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Shannon Z.
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The guy was helpful but stayed on the phone talking to someone while finishing off the check in on his IPad. He was polite and said he would check into the uhaul situation I told him.

Karen J.
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Extremely knowledge and friendly. Check in online makes the process quick and very efficient.

Thomas S.
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Make sure that you have The vehicle that the customer reserved the night before even though I didn't get the truck that I reserved I did get a truck and I was able to do the things that I needed to get done. The manager made sure I did a truck although it wasn't what I had ordered the manager did bend over backwards to make her that I was able to do what I needed to get done thank you very much.

william L.
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keep doing what they are doing

Christopher F.
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Great customer service!

alvin E.
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Customer did not leave a comment.

Silvia G.
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Holden I think the attendance name was amazing!

Tim L.
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Everyone was extremely nice and helpful. I had many questions about towing a trailer and they patiently helped answer each one. Highly recommend this location

Janis V.
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Customer did not leave a comment.

BETTY M T.
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Milton S.
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Ross S.
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BRIAN F.
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Ernesto E.
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I think the communication you guys provide is amazing

Joshua G.
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The process of getting a U-haul rental was an absolute nightmare! I made an online reservation, only to be called 20 minutes later to say they don't have any rentals available until 3 days later. Then my mom called a U-haul location in Wichita Falls who in turn looked in Lubbock, where I was already told there were no rentals, and apparently they had a 20ft truck available. She booked it, and we drove 3 hours to Lubbock to pick it up. I called THREE times while on my way to Lubbock, since we were driving THREE hours, to make sure there was a vehicle because so far the service had been sketchy and awful. I was told several times YES you're guaranteed a truck, it's here waiting on you. So, I get to the location, they don't have a vehicle for me. The guy tells me I'll for sure get one but I have to go to another location. In the meantime, another U-haul person called and said there nope, there aren't any trucks at the other location....after I just drove 3 hours. Finally, a 16ft truck comes in as I was leaving and the guy was nice enough to give me the truck and he apologized saying this happens all the time! Even if you have a reservation he said, if walk-ins show up they will get your truck and the person who reserved it is out of luck! Terrible! I hope I never have to use U-haul again!

Chris J.
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Customer did not leave a comment.

Nathan G.
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Couldn't find my reservation (made months ago) argued with me about whether it was one way or round trip. Just a strange series of events. But the trailer was there and I got what I needed. Just strange after all the steps you go through online that this can't be better.

Devin D.
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ROBERT F.
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Jerry B.
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Professional and prompt.

James D.
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Russ H.
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WILLIAM T.
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Was very unhappy with your roadside assistance program. Waiting over 30 minutes for someone to answer and finally gave up. This reflects very poorly on your service.

Jimmy S.
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Aaron G.
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None; excellent experience at this location.

Rene L.
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Christopher A.
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donald C.
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Our original location wa changed and had to drive an extra 30 miles to pickup a truck. The location was only able to supply half as many blankets as ordered. Disappointed in UHaul not the location.

Mark H.
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Richard S.
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terry S.
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James D.
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Brenda H.
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Thomas H.
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dominga M.
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jason C.
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Your Denver metro locations never fail to disappoint me and cause me to use your competitors. Chris and the other young man at Allies Attic are the exact opposite. Great to work with . Fast . Efficient. Helpful. Littleton / Highlands Ranch/ Denver on a 1-10 scale are a ZERO. Allies Attic- 9.8

Texas Lubbock M.
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Customer did not leave a comment.

Mark E.
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Disappointed that we didn't get the moving blankets we reserved. What's the point of reservations?

arnold A.
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Really nice people to deal with.

WILLIAM G.
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Customer did not leave a comment.

May M.
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I got charged $682 instead of $93 they said I drove 500 miles when they double checked they found that they made a mistake . I am still waiting for my refund I am short on my rent and unable to pay it thanks to you. I called my back and they still don't see the refund I will never come back to this location I am very disappointed

Kirk H.
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Customer did not leave a comment.

Edward S.
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Great customer service

Grace F.
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Matthew B.
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Please make it a little more clear that you need an electrical hook up. I'm sure it's probably common knowledge, but people like me have ZERO clue what they are doing! Other than that $70 addition it was great! This is not a reflection on the staff or Allies Attic this was not explained clearly on the Uhaul site! The people that helped me out at Allies attic were awesome!

Kevin C.
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Nothing! Chris is a great guy and very helpful. I would recommend this location to anyone who needs to rent a UHAUL trailer/truck that wants to be treated well and assisted in every way.

wyatt G.
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Customer did not leave a comment.

Gail G.
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Blankets were very expensive to rent. $20 for 6 blankets. My previous U-Haul rental less than a month ago was $10 for 12 blankets.

Arrvind R.
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Eric C.
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Kamron B.
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Worked with me and would definitely recommend! Thanks guys

Johnny R.
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Karlen M.
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mark M.
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Nathan H.
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The truck we rented had a blow out about 30 minutes after leaving Lubbock. No big deal, things happen. But when the roadside assistance guy was changing the tire he expressed concern that several of the tires looked dangerous. We looked at all the tires and 5 out of 6 ended up having to be replaced. The tread was separating on 3 of them and all 5 tires were dated from 2015. The roadside assistance service had to replace a second tire before he felt it safe for us to drive 20 minutes back to the service shop. We ended up with a 4 hour set back because we had to drive back to Lubbock to get the tires changed. We also had to reschedule our movers to the following day because of the late arrival so we had to get a hotel when we arrived in San Antonio. I told the receptionist at the service shop what happened while we were waiting for the tires to be changed, and she showed no surprise at all. She said “this happens all the time. UHaul never takes care of their trucks.” After we were on the road again the general manager for Lubbock UHaul, Mr Trey, called me. I uploaded pictures of the cracks where the tires were separating and he very rudely told me those tires didn't need to be changed and the service shop that changed the tires wanted to make money off of him. He expressed no concern for our safety, the safety of others on the road, or regret for the negligence of the company. I told him we wanted a refund for our trouble and the risk and stress he put us through as well as the hotel we had to get because of the delay. He outright refused. I mentioned we have ground for legal action because of the negligence and endangerment they put us in and he hung up the phone on me. I would like someone with the authority to make this situation right to contact me. Also, no walk around inspection was done at the time of pickup and I did not sign anything relating to the condition of the truck. The gentleman helping us was part time and didn't seem to know what he was doing.

Ashish P.
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Everything was good and ready to go no time wasted.

John H.
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Nothing - excellent and polite service.

Luis M.
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Gentleman was extremely helpful!

William U.
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Customer did not leave a comment.

Daniel Y.
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Truck was dirty on the inside. You would think with all of the panic around that someone would at least clean the inside of the trucks between customers. The location had no customer service. Seemed to be an inconvenience.

Daniel B.
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Customer did not leave a comment.

Martina M.
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Fast friendly service good price

FRANK L.
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Make sure computer program is easy for employees to use.

Barry W.
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Nothing specific problematic at this location, but I generally would recommend that my friends avoid U-Haul if possible.

Rusty B.
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Customer did not leave a comment.

Marcus F.
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Warren C.
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Nothing to improve with the location. Uhaul has a problem at most locations that I have rented from in that it's website used to check out equipment is always slow. Even the app is slow. I waited over 15 min while the app was trying to sign me in to your website. You need to do something to correct it. Make it faster

ERIKA D.
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Customer did not leave a comment.

Kenneth L.
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Outstanding customer service!!! Very pleasant visit, even looking into switching my current storage location because of the great service!!!

Kelly R.
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randall D.
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Darla C.
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Nothing, I will rent there again and not go to any other location.

Karlen M.
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Tim M.
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They were great!

marjorie C.
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Barbara H.
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Jennett A.
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Marvin B.
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Gary S.
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Very courteous and helped hook up!

cliff W.
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Christian C.
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Katherine B.
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The brakes grinded and the windshield wipers were useless. We drove in heavy rain and only had about a 2" visibility due to the poor state of the wipers. It would behoove all uhaul places to test all the features of the trucks beforw renting them.

Marty H.
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Customer did not leave a comment.

KATHY C.
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Kath C.
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Brian C.
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Kimberly G.
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There were issues with the reservation I made. When I was being shown around the truck the truck number and mileage did not match my invoice. Also, the bay light didn't work in the truck. The auto transport lights were also not hooked up correctly and I was pulled over and given a warning and the tire straps on the transport did not go all the way around my tire so I had to go back again later to buy another set of straps. I went to a closer and different location and they helped resolve the issues I had with the truck and auto transport. It was my first time using a UHAUL truck and there were lots of issues. I'm not sure if I would use them again.

Rachel M.
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Customer did not leave a comment.

Jeff G.
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They were great! Efficient and professional.

Jon H.
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Customer did not leave a comment.

Autumn W. | Reservation |
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Everything was just perfect, unit was ready, easy access, staff was very friendly

Christopher N. | Overall Experience |
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Chris was friendly and an awesome help, will refer other and be back in the future. 10/10

DAVID P. | First Impressions |
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The facility is very clean and the staff was extremely friendly and helpful.

No reviews have been submitted for this location.

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