Over charged on fuel even with photo evidence of it correctly filled to the required amount.John G.
Customer Reviews for Allies Attic
(U-Haul Neighborhood Dealer)
Lubbock, TX 79414
(51st Street 1 Block West of Slide Road)
Services at this Location:
- Mon-Fri: 9 am - 5:30 pm
- Sat: 9 am - 4 pm
- Sun: 9 am - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lubbock is very dusty so the dust covered trailer was somewhat expected.Tim K.
Excellent experienceJames N.
The owners/employees at this location were being rude to the customer in front of me. There was some sort of mix up with his reservation but they were being rude and taking bad about him when he left. A bit unsettlingWilliam B.
Customer did not leave a comment.Tamera B.
Clean bathroomstodd J.
Customer did not leave a comment.Tyson W.
Customer did not leave a comment.William F.
Customer did not leave a comment.Ernesto M.
The gas meter does not match my contract. I did a mobile check in and it asked for a true half of a tank but my contract says 3/8 is required. I am hoping this will not be an issue. There is also no good place to park for a large truck, especially with two trucks already there. Other than that, things seemed good and drop off was easy.Elya W.
Everything about this location was great. The staff was friendly and helpful.Juan V.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Raul C.
Easy after hours drop off process.Dana R.
Needs a full service lobby. It was great for a drop off location.Harvey H.
Customer did not leave a comment.STACY M.
Customer did not leave a comment.Jeremy P.
Registration was expired on the trailer I rented. I got a warning.Robbie W.
Customer did not leave a comment.JUDITH S. | Overall Experience
Be clear on pricing. Honor your promotions.Flora G.
Very poor job with keeping track of payments. If you don’t keep records they will say you need to pay. Will call after you’ve already paid and send emails. Very annoying and something you shouldn’t have to deal with.Kendall H. | Overall Experience
Customer did not leave a comment.William B.
Customer did not leave a comment.andy M.
Customer did not leave a comment.EDDIE D. | Overall Experience
Customer did not leave a comment.isaac S.
The young men that assisted were SUPER ... Good JOBJOHN S.
Customer did not leave a comment.Damian G.
Customer did not leave a comment.Ken K.
Nothing! Chase was quick, qnd helpful. Pickup was a breeze.DAVID W H.
Customer did not leave a comment.Leon L.
The customer service rep was friendly and got us on the road quicklyMICHAEL C.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.SHERRI G.
I will buy a trailer before I rent from your company again. Dealers are worthless. Can not trade defective equipment because all others are reserved, must email and wait for service, internet not always available, no phone service available.WILLIAM D.
Customer did not leave a comment.KARLA M.
Customer did not leave a comment.jonathan W.
the dolly was rough. The handle was bent and the straps had wearROBERT Z.
Customer did not leave a comment.GABRIEL D.
Customer did not leave a comment.JOSE A.
Customer did not leave a comment.SUSAN S.
Customer did not leave a comment.Juan I.
Excellent customer serviceLEWIS W.
The covered trailer that I rented was very difficult to open and close due to the sliding door's wheels being rusted or the runners being rusted. Otherwise there were no problems. The young men that work at this location were very polite. I give them a â€œ10â€Lea C.
Fantastic service, thank you!John S.
Great job!!!Kevin S.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.SARA M.
Customer did not leave a comment.mahdi S.
They were very nice peopleChristopher J.
Customer did not leave a comment.DANNY L.
Little bit more cleaning in the cab of the trucks, especially during this pandemic! Steering wheel was sticky, cup holders were filthy as well as the floor boards. All windows needed cleaning!BRENDA R.
Very expensive when at first I pay less then 200.00 this rental time about over 500.00 bit happy everthing else was good but the price fir me was exageratedJONAS P.
Very Responsive and helpful staff. They are friendly as well. I would use this storage location again if I have the need. Dust is a problem, but that’s an issue across this region of Texas, keep your stuff covered as necessary.Deric M. | Overall Experience
Nothing, the visit and use was extremely pleasant. The sales clerk was amazing, need more like him.billy P.
Customer did not leave a comment.MELISSA Q.
Nothing. Fast, easy, and I was out in less than 5 minutes.Keith B.
Customer did not leave a comment.ROBERTO S.
Everyone was so nice and professional. Will definitely use this uhaul location again and spread the word to family and friends.BARBARITA T.
Customer did not leave a comment.David C.
Customer did not leave a comment.DAVID Y.
Very professional and personable!ELIZABETH V.
Customer did not leave a comment.Randy S.
Quick and Quality service smooth transactionTERRENCE B.
Customer did not leave a comment.Bradley F.
Customer did not leave a comment.MISTY ELAINE G.
Customer did not leave a comment.SHAWN CORY E.
The truck was dirty in the cab and it was not full when I picked it up. It was between half and 3 quarters of a tank. I brought it up to the guys working the desk and they said not to worry about it and just drop it off with the same amount of fuel and I wouldn't be charged extra. This made me uncomfortable. When I left, I went directly to the gas station and it cost $45 to get it to full. When I have previously used uhaul, the trucks have always been full.KASSIDY C.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.CHRISTOPHER O.
Customer did not leave a comment.GLORIA D.
Customer did not leave a comment.Carl P.
Customer did not leave a comment.Anita W.
Customer did not leave a comment.ROBERT F.
The equipment and service were great. No complaints at all. The problem is with the location. The trailers are on a lot across the street from the Uhaul rental office and share the lot with a restaurant. When I arrived to get my trailer, there was no access to it because of the numerous cars parked in the way. The Uhaul worker, bless his heart, had to pull the trailer by hand across the lot, over the curb, and across the street to my car.KARL B.
could be more talkative with the customers, other than just getting the info they need.NORMA W.
Customer did not leave a comment.ALICIA R.
Customer did not leave a comment.Peter S.
Great staff, very helpful and accommodating!!!Jarrod G.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.LINDA M.
Went above and beyond on labor day weekend to make sure I was taken care ofJORDAN C.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.THOMAS WAYNE H.
Customer did not leave a comment.William M.
Customer did not leave a comment.ELVERT G.
Customer did not leave a comment.CHARLES D.
Very nice place! The employees are friendly and explain how everything works from getting into the gate and the building where your storage room is. Nice and clean.Sue C. | Overall Experience
Customer did not leave a comment.LORI F.
Customer did not leave a comment.DEBRA M.
Customer did not leave a comment.Shaun M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Davidica F.
Customer did not leave a comment.Richard T.
Automated drop off was awesome....no hassle and 24/7!Joseph O.
Customer did not leave a comment.Esvarrdo R.
Customer did not leave a comment.DWAYNEALPHONZO L.
The young man who helped me check the truck in after using made sure I did not get charged an extra fee just for being a few minutes late. He was excellent.COLLIN V.
Very professional and courteous peopleMichael D.
Customer did not leave a comment.Carl G.
Customer did not leave a comment.J E.
This location was one of the best I've had with U-Haul. It was super fast to return the truck, and they were on top things. I pulled up, and a young man saw me and waited with his iPad. He asked if I was returning it and if I had returned it online yet. I hadn't, and he said he would take care of it and email the receipt. No hassle, no wait, no problem! This is the way it should be done. Great job!Teri A.
Customer did not leave a comment.JAMES B.
I have used allies attic and Chris several times now. This facility is great! From renting a storage unit to renting U-Haul equipment I have never been disappointed. They are the BEST!!Diane W. | Overall Experience
Everything was just perfect, unit was ready, easy access, staff was very friendlyAutumn W. | Reservation
Chris was friendly and an awesome help, will refer other and be back in the future. 10/10Christopher N. | Overall Experience
Gentleman on duty was very nice, gave me access code to unit and directions to find the unit.Privacy R. | First Impressions
Very helpful and friendly service!Privacy R. | First Impressions
I called the day I reserved this unit and requested that it be cancelled due to not needing it anymore.Privacy R. | First Impressions
Facility was clean and worked well for what we neededPrivacy R. | First Impressions
Very easy to book storage unit!Privacy R. | First Impressions
Great service.Privacy R. | First Impressions
The facility is very clean and the staff was extremely friendly and helpful.DAVID P. | First Impressions