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raul S
Customer Reviews for Allies Attic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in process needs improvement. Took an hour to get the vehicle which cut into the reserved time.
Micah FQuick, easy and friendly service
Jack SExcellent customer service that went above and beyond even staying late on a Friday to take care of their customer.
andy mNothing, it was easy and stress-free.
Jeremy GMary was great to work with and would highly recommend her.
GREG CGentleman come out and met me at the parking lot. Guided me in and disconnect the trailer from my truck. Greatly appreciate him.
Genobebo JNo sign for key drop off app doesn't work well
Cheyenne mAlways friendly and helpful. Great place to do business.
Gary WNo improvement necessary. You have it all. Thank you very much.
Isreal VVehicle need to be clean and regular maintenance service done. The truck that rented was dirty on the inside of the cab and the box inside was also dirty. The service lite stayed on the entire time and the air conditioner did not work.
Joy HI reserved an appliance dolly with the trailer and they did not have the dolly when I picked up the trailer. I had to drive across town to pick up a dolly at another location. This is unacceptable and nothing was done to compensate for the bad inconvenience.
Pepper WThey did not have the appliance dolly as I had reserved.
Kenna GThe employees were very courteous. I dropped off the trailer in West Texas, so of course they were courteous.
Peggy TThe service provided was real professional and i very impressed by it thank you
Ramon DFrictionless return. No complaints.
Don SEasy to drop off if it’s after hours. A nice big parking area for returning a rental.
Craig DThe lady was not friendly at all and no ramp on the truck made it extremely hard to move.
Huni BGreat service. Friendly and helpful people. Highly recommend.
john rKeep up the good work!!🎉
EUFEMIA JSeem to have a huge inventory of trailers.
Bryce CStrap ratchets were difficult to move due to rust. Tie down straps were broken upon pickup, but originating facility replaced them.
Mark JThe first trailer’s passenger side rear turn signal and brake light failed to work during check out. They gave me another trailer.
Jon LThe two young men that helped me Collin and Kalon (not sure the exact spelling) were very professional, very helpful and represented your company well. The only issue was … Collin reserved a truck for me and apparently another employee, I believe her name is Lisa, canceled my reservation and assigned it to someone else. When I went to pick up the truck Friday at 5:00 Collin was trying to figure out what to do because the truck that he had reserved for me had been canceled and assigned to somebody else he very politely asked me if I could possibly come back the next morning at 9:00 to get a different truck. I said yes. He called me at 8:30 the next morning and said that the same truck that had been canceled was back and it was ready to be rented so I was able to actually get the same truck. Lisa unnecessarily put these two young men in a precarious situation but they handled it in a professional manner.
linda SI reserved a 6X12 trailer at the 34th street location in Lubbock, Texas. When I arrived I was informed that they didn’t have any trailers available. They sent me to another location on 51st street. They had a trailer, but their printer wasn’t working, so they couldn’t print out the paperwork. They asked me to come back. I was on a tight schedule and already late because of the problem at the 34th street earlier. I didn’t make my appointment in Oklahoma City because of the delay. To say that I’m upset is an understatement. Hopefully I can get some sort of compensation for the lost revenue due to the delay.
Mark LQuick & efficient! Will definitely rent from this location again.
Tiffany HGreat staff
JOHN SIt was very easy to drop off trailer. They have a very big lot.
Jeff WThis place is always clean and staff is professional. They go above and beyond to assist their customers.
christopher gVery fast Efficient return
Denise AGreat service,Great owners and employees!
alan hBuena atención y camiones de lo mejor y honestidad también grasias estoy contento con el servicio
Juan pGreat service
Nabil AFriendly staff Great prices
juana eGreat service.
Casimira SI was overcharged for fuel service fee and for fuel charge. I have submitted a review and have requested a refund. The vehicle had less than a quarter of a tank of gas when I drove off the lot. On my way to my home I stopped and put $30 of fuel in this truck guaranteeing that I would be able to make my trip without any issues. I returned the truck to your lot last evening with essentially the same amount of fuel that I drove off of the lot with. I would request a refund as soon as possible for the service charge in this fuel fee. Thank you.
Linda STruck was not swept out when I picked up.
NORMA JVery courteous and professional and easy to work with
richard hLocation where dropped off said would take off charges. Nope having to dispute
Jonah PThey were extremely helpful when I returned the truck and tow dolly
Waverly KHow charge a rate of 53.00 for return of a truck late for 45 mins same as one day
Gary WPlease make sure trailers are clean. The trailer we rented had fertilizer that was spilled and we had to clean it up before we could use it.
Pedro RFast and friendly service will definitely use them again
Daniel GReally great staff there. Just found a unit much closer to home.
JEFF G | Overall ExperienceI have been with Allies for over 2 decades with one large climate-controlled unit and during that time had to rent another medium climate controlled ffor 5 years. The place was always clean, staff courteous and available eve after hours. After this long, it is like Allie's is my family! I truste them completely! Thank you for keeping the items important to me safe for myself and my kiddos. May your journeys forward be blessed and amazing. Terri Frazier
TERRI F | Overall ExperienceThese guys really helped me out n a huge way. Literally a life saver. I'd recommend them for any storage or moving needs anytime. Thanks!
eric r | Overall ExperienceVery professional
John R | Overall ExperienceThe staff was very nice and the facility was clean and wasn't hard to get to my unit.
Julie p | Overall ExperienceVery poor job with keeping track of payments. If you don’t keep records they will say you need to pay. Will call after you’ve already paid and send emails. Very annoying and something you shouldn’t have to deal with.
Kendall H | Overall ExperienceVery Responsive and helpful staff. They are friendly as well. I would use this storage location again if I have the need. Dust is a problem, but that’s an issue across this region of Texas, keep your stuff covered as necessary.
Deric M | Overall ExperienceVery nice place! The employees are friendly and explain how everything works from getting into the gate and the building where your storage room is. Nice and clean.
Sue C | Overall ExperienceI have used allies attic and Chris several times now. This facility is great! From renting a storage unit to renting U-Haul equipment I have never been disappointed. They are the BEST!!
Diane W | Overall ExperienceEverything was just perfect, unit was ready, easy access, staff was very friendly
Autumn W | ReservationChris was friendly and an awesome help, will refer other and be back in the future. 10/10
Christopher N | Overall ExperienceGentleman on duty was very nice, gave me access code to unit and directions to find the unit.
Privacy R | First ImpressionsVery helpful and friendly service!
Privacy R | First ImpressionsI called the day I reserved this unit and requested that it be cancelled due to not needing it anymore.
Privacy R | First ImpressionsFacility was clean and worked well for what we needed
Privacy R | First ImpressionsVery easy to book storage unit!
Privacy R | First ImpressionsGreat service.
Privacy R | First ImpressionsThe facility is very clean and the staff was extremely friendly and helpful.
DAVID P | First Impressions