Hans was extremely helpful, kind and so professional. The yard was clean lots of room to maneuver and such a pleasant experience . We have been telling everyone about this dealer location.
Margret Trautwain
Customer Reviews for Allstar Corporation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there and then added the wrong gas level to check in so I was billed.
Lauren ChongExcellent all around
aaron marshallThe process was easy and the vendor was super friendly and informative.
Chad McLartyAllstar Corporation is always excellent. Highly recommend.
Saiful IslamStaff was friendly and helpful. Thumbs up!
Frederick CapotePerson was very helpful and he assisted us with dropping and unhooked trailer. Very good service.
boro nikolcicthe owner was super flexible with our needs.
Andrew BennettI checked in online, which I thought should have saved some time, but unfortunately it seemed that the data I had entered, did not make it to the location. Hans was incredibly helpful, and his support was much appreciated!
Todd KennedyThe owner Hans was ultra friendly, experienced, and unbelievably helpful, was a pleasure talking to him and he was possibly the nicest man with the most authentic nature and best service I have ever seen. I moved to Calgary (as per the truck rental) not really knowing anyone here, and this business made one of my first interactions feel like home.. I would trust Hans with my business in his primary field any day, as well as drive a few minutes extra to pick up at this location if I ever need rental services in the future.
Michael BruleBooked my reservation at 34 st ne in calgary. Got a call the day before that the only available unit for me was in langdon...32kms away...cost me $50 with uber. Not sure if this is normal but to go out of town to pick up my rental and costing me extra money is not good. Im at their mercy as i needed the uhaul to move so i had no choice but definitely a bad experience. What is the point of booking at a particular location only to have to go out of the city to get my rental at my expense. Hans at the langdon location was decent and friendly.
KIEN TOThe gentleman was delightful and pleasant to work with.We had a terrible experience with the truck as we had a flat tire and the other front tire was dangerous. We sat stranded for 5 hrs then waited for the repair to to fix the truck.
Kevin WilliamsI am highly satisfied
Saiful IslamThe u-haul representative at this location gave us some misinformation regarding the rental. This lead to many frustrating difficulties when we attempted to return the rental.
Sarah GrayI liked the pick up location and drop off location. It was the inconvenience of U-Haul changing my pick up and drop off locations that proved very unsatisfied.
Sandra ScallockFor a Calgary customer, Langdon is not convenient particularly when having to return late at night.
Bryan ClarkeAbsolutely pathetic service through the pick up process. Was told to pick up in Chestermere. Went there and no truck for me. They said it's in Langdon. We go to Langdon and no truck for me there either!!! Convinced this location to give me someone else's truck now, and give mine to another customer in the afternoon. Lost 3 hours of loading time. Booked this a month in advance for a move out of province and basically no one at Uhaul gives a crap. No use booking anything---Uhaul will not have it for you. Terrible despicable pathetic service. People book in advance cuz they have plans. But your plans don't matter to Uhaul. They even offered me a smaller truck! Smaller truck is useless---that's why I booked a larger truck. Like come on! I will never, ever, ever recommend Uhaul to anyone! Ever!
Phil ZoorkanThe On line booking ended up changing where I wanted to pick up truck and messed up the request. I ended up calling vendor in Langdon, AB and got excellent service.
Ian PatersonGuy didn't put enough kms on our contract.knowing how many kms we had to travel. And get hit with overtures its just not ok.
Lamont WilliamsHans is very kind and was very understanding as I was very stressed out over my move
Anita DSilvaEvery part of the U-haul experience at this location was excellent. I will recommend this location to friends and use it myself in the future. Very good experience.
gord howeLove dealing with a local neighbor for these needs. Hans is great to deal with!
Michelle KutscheraProblem was the location, clearly on the far east of Calgary located in a small town which was 135 km east of our destination of the move in Canmore AB. Calgary has 1.4 million people and I find it difficult to believe this was our closet drop off site for a 20 foot truck! Tried to get this changed but very unhelpful phone service, no e-mail response or text message returned! When arrived, we are literally in the middle of no where AB and could not even get the web site to capture our location via cell phone for the drop off. Thank God for Hans at the delivery site who was extremely helpful. Total mileage for the drop off and return was 270 km! So much for being green and saving the planet!
Craig GuentherI rented a 10 foot cub van which was actually too large for my project. We wanted to rent a regular size van but the 2 closest location (Strathmore or Langdon) did not have a standard van to rent. To rent a standard size van, I would have to drive to Calgary. Unfortunately this was unsuitable and a lot more distance to drive (pick and return). So we settle with renting the next size up (10 foot cube van). As a consumer, I would hope that U-Haul would think of having a standard size van available to rent (Strathmore or Langdon). When discussing this with the owners of Strathmore and Langdon, they stated that a regular size van is not rented often…which as a consumer I understand.
Tom johnstonAllow fir a more convenient drop off location.
Harry WongIt would be nice to pick up the truck in a closer location! Perhaps in the same city I reserved the truck!
csaba foldesiThe guy running this place was an asshole. Very difficult to deal with. Made me cry when I arrived for being a few minutes late. I had just lost my dad the day before and was definitely not a great experience. No one was there at 1 pm to drop off the truck during business hours as he was out buying things for his millwright business. I called and left a message and tried to call three times but no Answer and never called back. Just issued a receipt. Will never be back!
Coralie Lushnobody there to tell you anything. after i was done parking it some lady came out to tell me it was too close to bush... why couldn't she come out and tell me where to park it earlier?? i stood around 10 minutes not know where to put it then just decided to put it somewhere only to get nagged by that lady...
Jean-Michel GalarneauWas told that there were no trucks in the city, made to drive 30 km out to Langdon. When driving to move site 5 minutes away from house I see a lot full of uhaul trucks sitting there. This was a total scam, I paid an extra 70 dollars for exactly nothing, because of your lousy inventory system.
Andrew SiebertThought I was just ripping into someone’s yard, had no idea who to talk to for drop off
John WaddenHans went out of his way to call me back because they had just received a 20' truck that I had called for the previous day. I quickly cancelled my 15' truck from Chestermere Gas Plus and rushed out to get the bigger one. It's a good thing because we still did 2 trips with it. The 15' truck would have been way too small. This type of customer service is rare. Hans is a great guy and businessman.
Kris McLenaghanNope
Randy BarrettThe trailer lights worked intermittently and a seal on the trailer hung out. The staff at the pickup site had problems with the programs and appeared to be not properly trained. He kept wanting to charge me multiple times and I had to prove to him the funds had come out of my account
Bill Richardsit was a 40 km drive from pick up reservation address! Very very unsatisfactory
David SadlerVery friendly! Great customer service.
jordan streetGreat location Hans is extremely helpful and has a very organized operation.
Terry NeufeldHans was awesome to deal with! Very friendly and helpful. Thank you Hans!
Madeline McCarthyImprove your website. Offered products he didnt have.
Jim McManamanJust a yard to drop off the U-haul and trailer. Left 3 bundles of non opened blankets and 3 Medium unused Boxes and a roll of unopened paper tape. These items I should have been credited for, but have yet to get a credit for them.
Ghi BoissevainSign in is to complicated and time consuming. Computers are to speed up customers needs , not to frustrate Customer.
HANS BIGLERThe guy had no idea what he was doing. Couldnt acess the system or use my credit card that was already online as I had a family member pick up for me. I called and told him to use the credit card online and he said no problem.
Emily JacobsenQuite slow and not very convenient. Truck was dirty inside when we picked it up.
Lindsay HillierNo blankets were available and this location involved more distance than our requested location. We would have liked to have had extra mileage included in our reservation; we did make do with the distance allowed, but only by two miles!
Richard HarrisonThis location has no inventory and being outside of calgary with a population over 1.3 million and 10 + locations makes no sense as the only location to have had a 5x8 trailer with over a weeks notice. It came in late 30 min before my pick up time so I had to load help clean etc. Proprietor had to be called away and his wife was left to do the contract. She didn't know how to do this. My wife and I had to use there system to close the previous trailer rental to start my contract by ourselves. All ended well and the owner manager was thankful and apologetic for there unreadiness. Put me almost 2 hours behind.
Ken JohnstonYour web site is not easy to navigate, u-haul changed the dates for pick up, drop off tried to charge double. Took back to pick up point far better service from Hans. .
Donna LedouxOvercharged on UHaul
Karl LeeLast minute on a holiday Monday. Thanks
Gene DallasU Haul on line booking site annoying. I filled in all the information as requested, and then half the info was removed and changed. Easier to phone.
Bruce SochVery friendly and excellent service! Outstanding.
Kenneth GaringerWe ordered a 26 ft truck and auto mover, truck arrived in Langdon on schedule but auto mover pick up in Calgary, both at the same pick up time. Was late picking up truck because had to pick up the auto mover first because it was closer to where we were staying. By the time we got to Langdon, main guy was not in office and other staff not trained to do rentals. He came back and by the time I left we were already and hour and a half late from pick up time. I had hired 3 movers who sat around waiting for the truck.
EDWARD FrickTook two hours, very upset and frustrated
Josie CacaceEasy to deal with.
Sean Beattie