Truck smelled like cigarettes. Dolly and hand truck were part of my order and were not available when I picked up the truck. This was very challenging during my move and I would have made other plans had I known these would not be available. When I went into the business to ask about the dolly, the person there was unable to help me and I had to use my cell phone to call the actual owner of Allure. The check in process was cumbersome. To take a picture of the side of the truck, you have to step into traffic on a busy road.
Carolyn D
Customer Reviews for Allure
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The car key wasn't in the lockbox, no one was there to respond and it took more than 40 minutes to replace the car with another one
Mohammad MCharged expensive
Ulanbek MVehicle has low pressure alert on right rear wheel. Probably needs a plug/patch after extracting what made the the leak. The person who gave me the key was very attentive and helpful by noticing I had left a bag of tools in his car and running across the street with it before I drove away.
John ABe transparent and stop irritating the customers. You guys should learn how to give customer service not the trouble at midnight.
GAJANAND RHave someone at the location when people are picking up their trucks. Nothing online showed this as being a dropbox key pickup. Hair salon that this was being ran out of wasn't open on Mondays which is when I rented my truck. Besides the pickup process, everything else was smooth. Online return process was simple and there was a sign telling you what to do if you were doing a self return, which the pickup process did not have.
Andrew SGas in tank when picked up was very low. Tank should not be rented out with fuel that low.
JOSEPH LCheck the truck requirements before deliver, Truck had less than 1/2 tank of gas when picked up.
Michael MVery helpful by answering all our questions. We were not sure of the location and never would have found the correct spot without his assistance. We are very grateful he answered the phone and directed us to the area to park our return vehicle.
JAMES OThe odometer reading in the system was incorrect. I only drove 9 to 10 miles and based on the incorrect reading I was charged for 45 miles. I thought I could trust Uhaul and not have to take a picture of the odometer at the beginning of the rental period. Guess I was wrong. Also the fuel tank was almost empty in the beginning and not 25% like it said in the system. I don't know if it's an issue with the location of uhaul in general but I feel cheated and will not be using the service in the future.
Barun ATruck was falling apart. Disgustingly filthy with jizz on the ceiling and cigarette burns on the drivers seat! I could literally see the outside above my head where cab and box had separated because someone had hit something with box! Good thing it wasn't raining but it was cold! All the engine lights were on and a warning about tires. This was a gross rental experience. I took all local and didn't even take on expressway out of fear of it falling apart.
India MI was wrongly charged for mileage. The pickup location was changed 1 hour before, which added a few miles more to my entire trip.
Saksham SThe entire experience with U-Haul, other than the nice people in Wilmore, was terrible. The original pickup location, despite a reservation, didn’t have any trucks, including mine. The drop off location was closed permanently and the phone number to change drop off location would not answer. Finally dropped the truck at unauthorized location. Hope Enterprise rental is better experience in the future.
arthur sSelf drop off was difficult. No room to park the truck . Trash in the parking lot .
Carl JGreat service
Jacqueline SCustomer Service was EXCELLENT
Sandra JPlease don’t put peoples life in danger by sending them to this location, I had chosen the Erie st location and reached there to return but couldn’t return as UHaul changed my return location. Very bad situation and experience
arun TI had a little trouble navigating a couple steps in the process but the gentleman at the establishment was extremely helpful And things were smooth. Peace
Rafael OVery satisfied
Jermey YAvailable trucks to meet my need -
Norma SMy name is in you'll system for renting your trucks ,I live in Chicago why my name an address saying you live in the state of Indianapolis .the lady got a Gmail from you'll stated everything I did with your truck an she don't have anything to do with me or the other person who renting you'll truck at this point of matter. Go into your system and get this straight out thanks you..
ira cThis location didnt seem to come up in the search. I was driven to this location from a different location after the website said there was a truck available there but it wasn't there.
Filip GThis location is a hair salon. There is no U-Haul staff at this location. There is only a key-drop box on the exterior of the salon. There is only limited street parking available to return the vehicle.
Tom LThe drop off location was an unmarked section of Roosevelt Ave. if I had not noticed the small orange drop off box attached to a building which housed a barber shop I would not know where to leave the truck. A stranger pointed out to me to just leave the truck on the street. It was very strange.
James HThere is no actually office, I had to go into a barbershop to have someone call me, there is nowhere to park the cars except the street which was extremely difficult with a big truck during rush hour.
Erik AThe heat didn’t work and I didn’t get accommodations for it.
LATOYA RVery disappointed with this rental. Worst experience I’ve had. It’s all in our report given at the site we returned the truck. I’ve used them many times and the Troy store is wonderful but the Chicsgo experience and truck was not
Pamela CThe breaks need to be checked
Latosha WThe 'uhaul' place was actually a barbershop in an unsafe part of Chicago. I had to call someone on the phone using the barber's personal cellphone. The person on the other line asked for my credit card information, and I said "Uhaul already has it online".. It was just a very sketchy experience
Sarah TThank you for your help. I have accomplished everything I needed with the provided service
Alla KThe Allure location was good - everything was easy to pickup, but it was much trickier at night. The club nearby was pretty active and blocked off the lot and a lot of the parking space out front so it took a bit to figure out whether a spot nearby was acceptable. Ultimately, although the location was good, my experience with the app was ABSOLUTELY MISERBLE. I got sent to Allure from another location because apparently that location did not setup the vehicle for my after-hours 24/7 booking. The app was NOT helpful at all - but I got sent over, I spent 1/2hr on hold because the help number on the app provided was a general number. The app was already taking a drain on my phone and had force restarted but I did manage to get on a chat and finally received a separate Scheduling number where I did get through to someone. And thankfully she helped me get to Allure. Dropoff was terrible because my truck had a maintenance error (oil change light) - and on that truck, this error would block out the odometer, so the app camera was a mess and would not allow me to finish check out. I finally just locked the van, dropped the key in the dropbox, and using code provided by my interaction with Scheduling explained everything and it looks like it worked out. But who knows what happened wtih the app? The Uhaul app has so much promise and it is a genius idea to expand to off-hour bookings in a city like Chicago, but I had a terrible experience because the app still needs so much work so that people don't get stranded in the middle of the night. Look to GetAround and Turo apps for inspiration, they have figured out the car check in/check out process.
Ausrine OMake sure the truck is clean. Otherwise the experience was good. He was a great help.
AIDA CI reserved over a month ago and thought I’d be picking up in oak lawn. Instead, I was given a location that took over an hour to get to. The person I spoke to initially offered some extra miles which didn’t even cover the extra distance. There were no other discounts per the rep that could be given for the inconvenience. I did call back and the person said there was nothing closer and added 50 miles but no other discount
Jeff WBack of U-Haul was a bit dirty.
Molly RMake it clear that this site does not offer any moving equipment for rent.
Kristoffer IThis was a great/professional experience - I’d highly recommend this location.
Jetta BI paid to have a Dolly but never received one so just make sure what we pay for is what we get.
Lydell AVery satisfied. Happy I found this location. Will use this location in the future.
Andrew SuHaul (not the property), should notify customers of any past issues at time of reservation to avoid inconveniences to customers.
Darnell WTake fewer than two day to check the truck in. Actually respond to my asking for instruction/direction/ to have someone look at the truck. I drove by the day after dropping off the truck and the rear door was open.
Joseph LThe truck ran and performed well. The truck was uncomfortable to drive and had no cruise control It was cleaned out but not clean. The staff I dealt with at both locations were very nice and helpful. Communication ahead of the rental was weak. Example, my pickups location was changed and had I not seen it on the email I received I would not have gone to the correct location as I was never informed.
Edward BI was outside the location for more than 30mins without access to my rental truck. The U-HAUL phone number posted did not work and the office was CLOSED. I spent almost an hour waiting for someone to arrive so I could access my rental truck. I DO NOT recommend this location.
ROBIN BGreat customer service!
Keisha B- The site where i made a appointment to rent my vehicle was not opened and an individual who shared the hair salon next door informed me that I would need to call the number she provided in order to contact someone to get my vehicle. - The van that was rented was not clean (dirty flood, drink holders, etc.) only had 1/8 a tank of gas, and had the check engine light on at the time of pickup. - The moving blankets and moving equipment I ordered were not provided.
Lance LMy experience at this location was fantastic. I picked up the van on Harrison Street and the gentleman at this location was very polite and helpful. I definitely will return to this location again. Thank you
Beth RVery good service. Truck cab was clean but smelled of smoke. Had to air out. Suggest having non-smoking trucks.
Anthony AMiles were not calculated correctly. Rest everything was perfect.
Prateek KTerrible service. Waited for 2 hours to get my uhaul
Preksha NHad a great experience with this location all fine
Ernest PGreat service
LORETTA LThe Manager was accommodating and professional. I loved this location and will certainly go back! Great Job!
maurice bEverything was done in a professional way and I have no complaints.
Ruthie PWas charged for safe move and never asked for it.
Alicia MThe person I worked with was very helpful and clear in communication. It was simple to pick up and drop off the truck. He managed all the paperwork and emailed me right away with receipts. I ordered a dolly but it wasn’t at the location I picked up and had to drive a few blocks to get it and he didn’t charge me for the dolly. Very clear with the directions. I would recommend this place for anyone moving on the West side, south loop or west loop area!
Joi H