I was called the day before my pick up and told that I would have to change locations due to truck availability.I would not even call this new address a pick up location. There were no pick up instructions. The truck was left on a street. There was no parking lot. There was nobody available at the pick up location. There were some lock boxes. A man eventually came out of a nearby apartment and gave me a phone number to call. I called the number where another man told me a lock box combination. The bar/restaurant located right next door to the lockbox had a sign on the window, saying that it had been closed down by the police due to gun violence. Very unsafe area. I was there with my daughter and would never recommend that anybody go to the location to pick up a U-Haul truck.
Alison L
Allure
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck smelled like cigarettes. Dolly and hand truck were part of my order and were not available when I picked up the truck. This was very challenging during my move and I would have made other plans had I known these would not be available. When I went into the business to ask about the dolly, the person there was unable to help me and I had to use my cell phone to call the actual owner of Allure. The check in process was cumbersome. To take a picture of the side of the truck, you have to step into traffic on a busy road.
Carolyn DThe car key wasn't in the lockbox, no one was there to respond and it took more than 40 minutes to replace the car with another one
Mohammad MCharged expensive
Ulanbek MVehicle has low pressure alert on right rear wheel. Probably needs a plug/patch after extracting what made the the leak. The person who gave me the key was very attentive and helpful by noticing I had left a bag of tools in his car and running across the street with it before I drove away.
John A