Customer Reviews for Alma Ace Hardware & Storage
(U-Haul Neighborhood Dealer)

43 reviews

1700 Wright Ave   Alma, MI 48801

(989) 463-6326

Hours

  • Mon–Sun
    9 am–4:30 pm
Special Operating Hours
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(989) 463-6326

1700 Wright Ave
Alma, MI 48801

Services at this Location:

Hours

  • Mon–Sun
    9 am–4:30 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
4.0

Customer did not leave a comment.

Kayla S. 
Rating:
4.0

Send out a video about how the process goes prior to arrival.

Kipp P. 
Rating:
1.0

I reserved a 20 foot truck on line. There were no 20 foot trucks when I arrived. The one and only 17 foot truck had a flat tire. I had to take a 15 foot truck. No one at Ace seemed to understand the concept of a reservation or accept any responsibility. "We're just a pick up and drop off location, we don't deal with any of that" was their response.

Alan G. 
Rating:
4.0

Customer did not leave a comment.

Marsha M. 
Rating:
4.0

Customer did not leave a comment.

Lydia W. 
Rating:
1.0

The manager throws his hands up in the air and says I just checking them in. I don't have anything to do with the charges!!!! Problem not resolved

Dennis D. 
Rating:
5.0

The folks at Alma Ace Hardware were great. They need more support from UHaul corporate/the rep to get what they need, when they need it, so they can better serve the customers. Shout out to Chris who was extremely helpful!

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
4.0

Plates were expired

Darren C. 
Rating:
4.0

Location was fine but they didn't tell me they would be charging me twice

Tiffany K. 
Rating:
5.0

Even though they didn't know much about car haulers, they went above and beyond helping me. Super helpful.

Robin W. 
Rating:
1.0

I paid for furniture pads and they were not included and I also paid for extra miles but the contract was changed for less miles so I had to pay extra. Uhaul did not contact the pickup place in order for 24/7 pickup. Bad service and a bad experience. Hopefully I don't have to use uhaul again.

Glen M. 
Rating:
3.0

Customer did not leave a comment.

Barry B. 
Rating:
1.0

Could not get the combination lock open, thankfully the ACE Hardware employee helped me. We were not in the system as a mobile pick up either. There was no hand truck available at the location, but we were charged for it.

Gwendolyn B. 
Rating:
5.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Hollie P. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOSEPH N. 
Rating:
1.0

Train employees to know how to check in equipment. Scheduled 9am pick up. 5 employees in store and nobody was able to help with check in. Was asked if I was in a hurry and if I could wait for manager. Waiting was not an option due to time constraints. Took down information and let me take equipment with the understanding reservation would be taken care of later that day. Received an email around 5pm that day that reservation was cancelled. Had to call uhaul directly to fix the issue and check in equipment over the phone.

Meghen M. 
Rating:
2.0

The truck had been in an accident and it wasn't noted until I got to my storage unit and realized the front end wasn't aligned. The passenger seat belt was broken and because I picked up the truck alone, we didn't realize it until after the truck was loaded. The people didn't know where the utility dolly was and they didn't have the blankets ready. I had to count them out Took almost 45 minutes to check out?! Also, whoever rented it before me smoked in the truck🧐

MARCY JO L. 
Rating:
3.0

I really appreciated that ACE was able to call Uhaul customer service because internet was down. Without that gentleman, ACE could not complete my order and release the truck. I don't remember his name, but he was so pleasant and helpful.

Laurie V. 
Rating:
5.0

this location was great for me because it was much closer and easy to get in and out of.

TROY ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Korbyn S. 
Rating:
3.0

Double check cab for miscellaneous items. There was a package of cigarettes on the floor of the cab, and broken glass in the back of the truck.

Alysa J. 
Rating:
5.0

24/7 chat person and pick up procedure did not work, chat person was rude and cancelled transaction without explanation and I ended up going into the store the vehicle was parked at anyway. The dolly that was supposed to be in back of truck wasn't there so I ended up entering store anyway. Return process worked fine, associate in store was terrific. Every time I use Uhaul there is an issue.

Christopher B. 
Rating:
2.0

I returned the equipment on Sept. 20th and have been charged through Sept. 26th. I contacted U-Haul to tell them about the mistake and request that the funds be returned, but I have still not heard back from anyone. The U-Haul return site was not working and getting stuck so I contacted the site through the U-Haul portal to let them know it was returned. I had also called that day to let them know when we would be returning it because it would be after-hours and they said that would be fine. This has been very discouraging. The lack of communication from U-Haul or even an acknowledgment that my communications were received is not good customer service.

Christopher C. 
Rating:
1.0

I returned the trailer I used within the allotted time I requested it for and was charged bc the store closed prior. This was never mentioned even after I verified their hours and said I would be back around the time they're closing and he stated, that's fine I'll check it in in the morning. So my fee went from 35 to 69?! Complete horse shit.

JOSHUA RAY C. 
Rating:
3.0

Customer did not leave a comment.

Katie H. 
Rating:
3.0

A long drive for not the trailer I had reserved. I'm glad we could still get something.

Deanna A. 
Rating:
2.0

The staff did not know how to check in the equipment at the time of return. This resulted in UHaul calling me asking where I was with the equipment.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR P. 
Rating:
3.0

Even though I placed my order 1-2 months in advance the day before my pickup I was informed a truck the size I reserved was not available and I needed to drive 30 miles farther to pickup the next size larger truck. I would have expected better service since my request was no short notice.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Kelly T. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
4.0

Customer did not leave a comment.

Harley S. 
Rating:
3.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Cowboy that helped us was amazing with his customer service! Awesome, thanks again.

robbie H. 
Rating:
1.0

Staff did not know how to process my order. Took 30 minutes to check me out, which made me late,

Jeff A. 
Rating:
4.0

This was the first day this store was open for business and they were not well trained on how to handle U-Haul orders. We tried on-line but system kept on crashing and the Customer Service people were of no help. They contacted their local rep who was able to get the order processed and the access code for the key lock box. Truck was available, clean and gassed up.

Stuart S. 
No reviews have been submitted for this location.

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