24/7 chat person and pick up procedure did not work, chat person was rude and cancelled transaction without explanation and I ended up going into the store the vehicle was parked at anyway. The dolly that was supposed to be in back of truck wasn't there so I ended up entering store anyway. Return process worked fine, associate in store was terrific. Every time I use Uhaul there is an issue.Christopher B.
Customer Reviews for Alma Ace Hardware & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the equipment on Sept. 20th and have been charged through Sept. 26th. I contacted U-Haul to tell them about the mistake and request that the funds be returned, but I have still not heard back from anyone. The U-Haul return site was not working and getting stuck so I contacted the site through the U-Haul portal to let them know it was returned. I had also called that day to let them know when we would be returning it because it would be after-hours and they said that would be fine. This has been very discouraging. The lack of communication from U-Haul or even an acknowledgment that my communications were received is not good customer service.Christopher C.
I returned the trailer I used within the allotted time I requested it for and was charged bc the store closed prior. This was never mentioned even after I verified their hours and said I would be back around the time they're closing and he stated, that's fine I'll check it in in the morning. So my fee went from 35 to 69?! Complete horse shit.JOSHUA RAY C.
Customer did not leave a comment.Katie H.
A long drive for not the trailer I had reserved. I'm glad we could still get something.Deanna A.
The staff did not know how to check in the equipment at the time of return. This resulted in UHaul calling me asking where I was with the equipment.Bryan G.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.TAYLOR P.
Even though I placed my order 1-2 months in advance the day before my pickup I was informed a truck the size I reserved was not available and I needed to drive 30 miles farther to pickup the next size larger truck. I would have expected better service since my request was no short notice.Michael M.
Customer did not leave a comment.Kelly T.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Ashley R.
Customer did not leave a comment.Harley S.
Customer did not leave a comment.Theresa S.
Cowboy that helped us was amazing with his customer service! Awesome, thanks again.robbie H.
Staff did not know how to process my order. Took 30 minutes to check me out, which made me late,Jeff A.
This was the first day this store was open for business and they were not well trained on how to handle U-Haul orders. We tried on-line but system kept on crashing and the Customer Service people were of no help. They contacted their local rep who was able to get the order processed and the access code for the key lock box. Truck was available, clean and gassed up.Stuart S.