Reserving the equipment was easy and quick, the representative was knowledgeable and polite. Pick up and drop off couldn’t have been easier.😊
Faye K
Customer Reviews for Alon Planet Storage LLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lady at the storage place had a bad attitude
Joshua VThe agent was very helpful and nice
KENNEDY HThey are very friendly, they help you with everything you are looking for. I would recommend them to anyone looking to rent a truck.
Rudecindo CExcellent customer service.
Emmanuel OI requested mobile pickup at 7, when I arrived mobile pickup was unavailable and after calling the help number and waiting on hold for 30 minutes the only option was to push back my rental time until the facility opened up. Huge inconvenience. The staff on location were very nice and may need further training for a quicker process, but it seemed more of a problem on the uhaul systems side rather than this individual partner.
Sean MGreat staff
Robert DEasiest time I’ve ever had renting a U-Haul. I will definitely use this location for renting a U-Haul again.
Michael WThe truck inside was really bad . It was like they haven’t cleaned it in months . Even the steering wheel was so sticky . The whole radio like if someone opened up a soda and sprayed it everywhere . Not good
Justine LTruck engine was not working correctly. Engine had problems speeding up and performed terribly when down shifting. The gas gauge is not entirely accurate.
Jahi BWhy the fuck u haul round up the miles? Mother fuckers. This is fraud.
Jeevan RThe truck was filthy with the inside particularly disgusting. It smelled terrible, sticky substance in the cup holders and on the floor boards. We spent 20 minutes cleaning it out enough to ride in it. The mirrors were very difficult to adjust and did not stay in place, which was a SAFETY HAZARD during the entire trip. DON’T use this place.
Ernie RGreat service! I had a difficult time checking in with the app (first time using) so, Chris really helped me out. He was so professional and friendly. I appreciated him. The van was clean and ran great. No complaints at all. Great experience. Thank you.
JAMES TCustomer service was great.
GLORIA MAwesome Service!
Patricia GPlanet Storage made it very easy.
Margo DAlthough I was relocated to a different rental pick up location, due to truck out of service. The end results were above average.
Raul MI noticed after we loaded the truck that one of the tires was low on air.
Antoinette MThe agent had a nasty attitude!
Shamica MOutstanding service and knowledgeable employee
Harold MNothing
Eric RCouldn't have gone smoother. Gentleman at the counter was friendly, quick and helpful. Drop off after hours was very easy. The final invoice was very close to the initial estimate. Great experience.
Michael MThe facility is clean, but the truck was dirty. The floor mats were dirty and there were bird droppings all over truck. Recommend cleaning before next user. Also, customer service was rude. When I first walked in, I said that I wanted to rent a truck, the female staff said they didn't have any trucks. The male staff interrupted and said they didn't have any for walk ins., but I was okay b/c I had a reservation. I questioned why he took my real-time picture after I provided my valid CDL, and why he wanted to see my auto insurance policy details to make sure that I had full coverage, proof of insurance card was not sufficient. He told me that I was free to leave if I didn't want to provide. I ended up getting the insurance coverage, as I didn't have my declaration page with me. I think that it's a tactic to make you buy their coverage to spend more money. I won't go to this location again.
Sherry Fn/a
Erik MThe representative was courteous and efficient.
Ruben HQuick service, very convenient phone automatic services. Close to Highway. The car that I rent was brand new (95 miles on it)
Suren HThank you.
Hartaj SI have no negative complaints. Vicky and Chris and all have been nothing but humane and kind to me during a difficult time of transition. They have encouraged me and inspired me.
Valerie LThe store is immaculate, Chris and Vicky who I worked with have got both gone out of their way to accommodate all my special needs during the time of hard transition for me. They are completely reliable, consistently helpful they both go the extra mile. And it seems like it's a time where very few people have customer service skills. Planet storage has nailed it in so many ways. Valerie
Valerie LThe inside of the truck wasn’t cleaned out .
Danielle JThe staff was helpful and courteous and the office was very clean and organized.
Alejandro GTHE WINDSHEILD ON THE TRUCK WAS SO DIRTY I COULDNT SEE OUT OF THEM...Had to pull over and use a water bottle to wash and than wipers. No liquid in the truck to spray on the Windows when the washers came on. So the wiper fluid was out...
Sandra MThe salesperson I dealt with at the pick up location was very rude and refused to accept my Bank of America Visa debit card for payment. I had to call Uhaul customer service and they had to speak to her directly in order for her to accept my form of payment. I will never pick Alon Planet Storage again as a pick up site for any future rentals.
Clairessa BPricing. I was quoted $19.95 + mileage. When I checked out, the price was different. I also noted this on my reservation but I haven't heard from anyone.
DEANNE MThe truck had dog hair in throughout interior and smelled of smoke. I reserved truck online and waived insurance but my final bill from location included the fee for insurance. They refused to refund me. What good is it if I make a reservation online and the details are not honored. Very disappointed again.
magda aMy original online payed reservation declined CDW insurance This charge was made anyway and I did not notice the charge until my final bill. Yes I did sign the papers but this was both dishonest and unethical since it was not explained Enjoy the 10.00 !
Diana HYes Chris was an excellent help.
Lenwood YI had a U-Haul truck for two days. I moved from Rancho Cucamonga to Corona. The distance is only 16 miles. I dropped the truck after hours using night drop box. I was billed for 300 miles. I opened a dispute case Ref # 2099176
Daniel GI tried to fill the tank and the gas was leaking out, yet I'm being charged $15/gal. I'll never recommend this place to anyone.
Keith SThe front desk was very professional
eric cThe manager was so friendly and helpful. There was no wait time i was in and out for the pick up and drop off. It made my day and move so easy
Charlene DThe location we where sent to after we order it earlier in the week did not have the truck. We where told it was given away earlier in the day. We called and they sent us to this location
Robert LShe was great thanks
Harry HThe receptionist was extremely unfriendly, short with me and had an attitude. She also forgot to add the dolly I purchased in advance.
Denise AWonderful sales clerk
Robin WMy pick up time was scheduled for 9:00 am when the store opened. The woman who opened up was late, then told me that I might have to wait until 10:00 am to get my rental. However she did get things started as soon as she got the store opened up. She didn’t seem very knowledgeable about the rental vans, and another employee who showed up later had to help out. I request a dozen moving blankets and was told they only had six there which wasn’t nice to hear. You would think they would be more prepared.
Shaun FStop SENDING people around the WORLD for a truck without OFFERING some miles for their INCONVENIENCE, BECAUSE YOU AS A COMPANY CAN'T HANDLE THE DEMAND ? EACH TIME I'VE FROM YOU IT HAS BEEN A WILD GOOSE CHASE 30 to 40 minutes away from my home .
LECHELE NI honestly cannot think of anything that can improve the service that I get here at this location, service is outstanding the care that they show is beyond and some. I will and have without a second thought to refer anyone to come here.
brenda wThis place charges for fuel price even though the rental truck was filled up over the required line just before returning it. Do NOT use this place!!!
PAUL KIt's our second time to pick up a truck/van from this location. Last Sunday was a bit odd, we came to pick up the truck (including all my other orders) but it turned out that I was not in their system. I was not able to get any furniture pads (as I originally ordered in advance) because there were none in that location. However, the guy is very helpful despite everything.
Alysa AToo expensive. They quoted 76 but they charged me 105
Lisa BThe customer service person who checked me in via the self check in app seemed to be giving me a hard time just to be a jerk. I’ve rented and picked up before from same location recently and never had to provide a secondary contact for them to call and verify. It was 10:30PM! I picked up at night before and this didn’t happen. Then after my first alternate contact answered and verified me... she asked for a SECOND One! Luckily I was able to provide but I felt she was trying to give me a hard time for no reason.
Samantha Pthe air conditioner did not work in this vehicle on the last 45 minutes of our trip. the temperture outside was at least 105 degrees. please run dianostics on your trucks for the next customer.
Dempster JThank you so much for your great customer service! Best U-Haul experience yet.
April SHave more parking spaces.
Alba BPoor customer service
Raylissa Z