Customer Reviews for Alon Planet Storage LLP
(U-Haul Neighborhood Dealer)

350 reviews

12330 Arrow Rte   Rancho Cucamonga, CA 91739
(On arrow east of the 15 fwy You have to exit foothill)

(909) 476-9032

Location Hours

  • Mon-Sun: 9:30 am - 5:30 pm

Services at this Location:

Contact Us

(909) 476-9032

12330 Arrow Rte
Rancho Cucamonga, CA 91739
(On arrow east of the 15 fwy You have to exit foothill)

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service! I had a difficult time checking in with the app (first time using) so, Chris really helped me out. He was so professional and friendly. I appreciated him. The van was clean and ran great. No complaints at all. Great experience. Thank you.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Samantha V. 
Rating:
5.0

Customer service was great.

GLORIA M. 
Rating:
5.0

Awesome Service!

Patricia G. 
Rating:
5.0

Planet Storage made it very easy.

Margo D. 
Rating:
5.0

Customer did not leave a comment.

HASSAN F. 
Rating:
4.0

Although I was relocated to a different rental pick up location, due to truck out of service. The end results were above average.

Raul M. 
Rating:
5.0

I noticed after we loaded the truck that one of the tires was low on air.

Antoinette M. 
Rating:
4.0

Customer did not leave a comment.

Jacob F. 
Rating:
1.0

The agent had a nasty attitude!

Shamica M. 
Rating:
5.0

Outstanding service and knowledgeable employee

Harold M. 
Rating:
5.0

Customer did not leave a comment.

ALICE C. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Nothing

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Stan N. 
Rating:
5.0

Couldn't have gone smoother. Gentleman at the counter was friendly, quick and helpful. Drop off after hours was very easy. The final invoice was very close to the initial estimate. Great experience.

Michael M. 
Rating:
3.0

The facility is clean, but the truck was dirty. The floor mats were dirty and there were bird droppings all over truck. Recommend cleaning before next user. Also, customer service was rude. When I first walked in, I said that I wanted to rent a truck, the female staff said they didn't have any trucks. The male staff interrupted and said they didn't have any for walk ins., but I was okay b/c I had a reservation. I questioned why he took my real-time picture after I provided my valid CDL, and why he wanted to see my auto insurance policy details to make sure that I had full coverage, proof of insurance card was not sufficient. He told me that I was free to leave if I didn't want to provide. I ended up getting the insurance coverage, as I didn't have my declaration page with me. I think that it's a tactic to make you buy their coverage to spend more money. I won't go to this location again.

Sherry F. 
Rating:
5.0

n/a

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

sandra G. 
Rating:
5.0

Customer did not leave a comment.

Naji W. 
Rating:
5.0

The representative was courteous and efficient.

Ruben H. 
Rating:
5.0

Quick service, very convenient phone automatic services. Close to Highway. The car that I rent was brand new (95 miles on it)

Suren H. 
Rating:
5.0

Thank you.

Hartaj S. 
Rating:
5.0

Customer did not leave a comment.

Stan N. 
Rating:
5.0

Customer did not leave a comment.

Dieyelle R. 
Rating:
5.0

I have no negative complaints. Vicky and Chris and all have been nothing but humane and kind to me during a difficult time of transition. They have encouraged me and inspired me.

Valerie L. 
Rating:
5.0

The store is immaculate, Chris and Vicky who I worked with have got both gone out of their way to accommodate all my special needs during the time of hard transition for me. They are completely reliable, consistently helpful they both go the extra mile. And it seems like it's a time where very few people have customer service skills. Planet storage has nailed it in so many ways. Valerie

Valerie L. 
Rating:
3.0

The inside of the truck wasn't cleaned out .

Danielle J. 
Rating:
5.0

The staff was helpful and courteous and the office was very clean and organized.

Alejandro G. 
Rating:
4.0

Customer did not leave a comment.

CARMELITA U. 
Rating:
5.0

THE WINDSHEILD ON THE TRUCK WAS SO DIRTY I COULDNT SEE OUT OF THEM...Had to pull over and use a water bottle to wash and than wipers. No liquid in the truck to spray on the Windows when the washers came on. So the wiper fluid was out...

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Dale E. 
Rating:
1.0

The salesperson I dealt with at the pick up location was very rude and refused to accept my Bank of America Visa debit card for payment. I had to call Uhaul customer service and they had to speak to her directly in order for her to accept my form of payment. I will never pick Alon Planet Storage again as a pick up site for any future rentals.

Clairessa B. 
Rating:
3.0

Pricing. I was quoted $19.95 + mileage. When I checked out, the price was different. I also noted this on my reservation but I haven't heard from anyone.

DEANNE M. 
Rating:
5.0

Customer did not leave a comment.

Frank E. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

melody T. 
Rating:
1.0

The truck had dog hair in throughout interior and smelled of smoke. I reserved truck online and waived insurance but my final bill from location included the fee for insurance. They refused to refund me. What good is it if I make a reservation online and the details are not honored. Very disappointed again.

magda A. 
Rating:
3.0

My original online payed reservation declined CDW insurance This charge was made anyway and I did not notice the charge until my final bill. Yes I did sign the papers but this was both dishonest and unethical since it was not explained Enjoy the 10.00 !

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Maya M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Yes Chris was an excellent help.

Lenwood Y. 
Rating:
5.0

Customer did not leave a comment.

DERRICK W. 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
1.0

I had a U-Haul truck for two days. I moved from Rancho Cucamonga to Corona. The distance is only 16 miles. I dropped the truck after hours using night drop box. I was billed for 300 miles. I opened a dispute case Ref # 2099176

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

alexander G. 
Rating:
5.0

Customer did not leave a comment.

Yolanda S. 
Rating:
1.0

I tried to fill the tank and the gas was leaking out, yet I'm being charged $15/gal. I'll never recommend this place to anyone.

Keith S. 
Rating:
5.0

The front desk was very professional

eric C. 
Rating:
5.0

The manager was so friendly and helpful. There was no wait time i was in and out for the pick up and drop off. It made my day and move so easy

Charlene D. 
Rating:
4.0

The location we where sent to after we order it earlier in the week did not have the truck. We where told it was given away earlier in the day. We called and they sent us to this location

Robert L. 
Rating:
5.0

She was great thanks

Harry H. 
Rating:
1.0

The receptionist was extremely unfriendly, short with me and had an attitude. She also forgot to add the dolly I purchased in advance.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe L. 
Rating:
3.0

Wonderful sales clerk

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
2.0

My pick up time was scheduled for 9:00 am when the store opened. The woman who opened up was late, then told me that I might have to wait until 10:00 am to get my rental. However she did get things started as soon as she got the store opened up. She didn't seem very knowledgeable about the rental vans, and another employee who showed up later had to help out. I request a dozen moving blankets and was told they only had six there which wasn't nice to hear. You would think they would be more prepared.

Shaun F. 
Rating:
2.0

Stop SENDING people around the WORLD for a truck without OFFERING some miles for their INCONVENIENCE, BECAUSE YOU AS A COMPANY CAN'T HANDLE THE DEMAND ? EACH TIME I'VE FROM YOU IT HAS BEEN A WILD GOOSE CHASE 30 to 40 minutes away from my home .

LECHELE N. 
Rating:
5.0

I honestly cannot think of anything that can improve the service that I get here at this location, service is outstanding the care that they show is beyond and some. I will and have without a second thought to refer anyone to come here.

brenda W. 
Rating:
1.0

This place charges for fuel price even though the rental truck was filled up over the required line just before returning it. Do NOT use this place!!!

PAUL K. 
Rating:
4.0

Customer did not leave a comment.

Jamall J. 
Rating:
5.0

Customer did not leave a comment.

ericka C. 
Rating:
5.0

Customer did not leave a comment.

Efigenio B. 
Rating:
3.0

It's our second time to pick up a truck/van from this location. Last Sunday was a bit odd, we came to pick up the truck (including all my other orders) but it turned out that I was not in their system. I was not able to get any furniture pads (as I originally ordered in advance) because there were none in that location. However, the guy is very helpful despite everything.

Alysa A. 
Rating:
1.0

Too expensive. They quoted 76 but they charged me 105

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Lory U. 
Rating:
5.0

The customer service person who checked me in via the self check in app seemed to be giving me a hard time just to be a jerk. I've rented and picked up before from same location recently and never had to provide a secondary contact for them to call and verify. It was 10:30PM! I picked up at night before and this didn't happen. Then after my first alternate contact answered and verified me... she asked for a SECOND One! Luckily I was able to provide but I felt she was trying to give me a hard time for no reason.

Samantha P. 
Rating:
2.0

the air conditioner did not work in this vehicle on the last 45 minutes of our trip. the temperture outside was at least 105 degrees. please run dianostics on your trucks for the next customer.

Dempster J. 
Rating:
3.0

Customer did not leave a comment.

charmaine S. 
Rating:
5.0

Thank you so much for your great customer service! Best U-Haul experience yet.

April S. 
Rating:
5.0

Have more parking spaces.

Alba B. 
Rating:
1.0

Poor customer service

Raylissa Z. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

VINCE L. 
Rating:
4.0

Customer did not leave a comment.

DEANNE M. 
Rating:
1.0

I used truck to move 50 clean totes and was charged 25.00 cleaning fee dropped off after hours was on hold one time 6 Min then second call still in hold 22:38 Min and ....

Susen D. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah D. 
Rating:
5.0

Quick and easy process

Joseph G. 
Rating:
5.0

I had requested a 20 ft. truck and was not available the time it was promised. Patty at Alon made sure that we got a truck that afternoon so she gave us a 17 ft. truck instead. Although we didn't get the truck that we reserved and that Uhaul had promised, we were very pleased with the customer service that Patty and Chris provided and just grateful that things worked out. Thank you.

LOIDA R. 
Rating:
5.0

Customer did not leave a comment.

lee M. 
Rating:
5.0

Vicky is friendly . She explains to me what I like to know. Uhaul need to hire more people like hers.

Tin N. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Keep up the great work!

BABOR H. 
Rating:
5.0

This pick up location was great!!!

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

donald B. 
Rating:
5.0

No improvement needed.

joan L. 
Rating:
5.0

Planet Storage were I get my rental trucks when I need them are fantastic people and they service is outstanding.

CHARLIE R. 
Rating:
5.0

Maybe smile a bit more, minor critique I know, 5 star experience otherwise though. The truck was clean and the staff was 100% professional. Knowing I can rent a truck when I need one is a huge stress reliever. Your prices are fair and the ramps on the trucks make moving so much easier. Thank you for what you do.

MARJORIE L. 
Rating:
1.0

The people were rude and not friendly.. so unprofessional

DEBBIE W. 
Rating:
5.0

Customer did not leave a comment.

ken F. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Larry was great at helping me decide which truck help me the most. Was very pleased with his help thank you

Alfonso S. 
Rating:
5.0

great service

DAN S. 
Rating:
5.0

Customer did not leave a comment.

Ziad E. 
Rating:
1.0

The car had less gas on receipt that was in the car and now they are trying to stick me with the gas charge.. I call to dispute it and the man who answered the phone was rude... I paid with AMX and I will now dispute the charges until Uhaul call me... the man on the phone was unprofessional and U call to reservation number and was left on hold over 20min.... I will not recommend this uhaul office

Arnulfo J. 
Rating:
5.0

I think there on it. Just please keep up the customer service. It's key goes long ways.

RALPH E. 
Rating:
5.0

Customer did not leave a comment.

alex M. 
Rating:
5.0

Customer did not leave a comment.

WOODY S. 
Rating:
5.0

Customer did not leave a comment.

IRENE S. 
No reviews have been submitted for this location.

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