Ms. Shelly is the best! very informative, very thorough
DANNY P
Customer Reviews for Alpha Omega III
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
JAMES CExcellent customer service. No way to make it better. Very positive experience.
SHEILA KIt’s all near perfect,the representative is nice to customers,the facility is great. Nothing much to do other than increase your fleet
OLUSEGUN OThe dat guy at the desk is a fraud they will fuck your money up they re thief
BABATUNJI OThis was the closest drop-off location for me after a cross-country trip. The personnel are very helpful and I would definitely recommend this location for drop offs and for storage.
Alicia WThe receptionist was so nice and pleasant. Great place to rent your next move using U-HAUL!
TIANA EThe vehicle could have been vacuumed because there was a lot of dog hair maybe from the previous use in both the front cabin area and the cargo area. There was an unpleasant odor associated with that. Also, the low tire pressure light was on and there were times when the van wasn't driving as smooth as I would expect. Wonderful service at this location though, would definitely use again.
BENJAMIN EHave someone at the desk without having to wait around for someone to show up.
DAVID FThe staff was very helpful but seemed understaffed for the number of people needing assistance. The truck had very low tread (almost bald in some places) and I found out later upon returning the truck that one of the tires was flat. This could have been a serious safety issue had one of the tires failed while I was driving on the interstate and on busy roads. As someone who does not know much about big trucks like this, I did not know how to recognize safety issues such as these. UHaul should ensure that the trucks are as safe as possible as an accident with a big truck like this could be life and death for someone. Additionally, the roll-down door was very difficult to lower and lock and needed some care.
RACHEL RDan has always a friendly person when I came up there or called. I’ve been a customer for about 10 years. Love this location, love the fact I could pay bill online or over phone because I moved out of state 6 years ago & keep my storage. No regrets at Alpha Omega Storage of Powder Springs.
ALYCIA W | Overall ExperienceThe lady there was very friendly. The whole process was smooth and easy.
AKEIM SWould definitely recommend to store away your personal goods. And will definitely be using this facility again in the future.a 5 star
Donnie J | Overall ExperienceWhen you say you would provide a hand truck for services, make sure that its available.
Anthony HExcellent customer service. I received great support and she was resourceful. She was very friendly and professional.
BONITA JI have used several storage facilities through the years and this is by far the cleanest and best staffed and run group I’ve experienced. I would highly recommend.
Venisa H | Overall ExperienceNo improvements needed. This was a flawless rentall experience
Kristi KAfter 7 years of storage use, the Powder Springs location has been just great. Everything was as I left it. I know that 7 years a long time to some, but as a traveling medical professional, I needed a safe place and this is one of them. Inside storage is the way to go. Charlene
CHARLENE C | Overall ExperienceShelly was perfect. The entire transaction was quick, smooth, and she had excellent customer service skills and she was knowledgeable.
Ayanna LI was very pleased with my experience at this U-Haul location. The facility was clean, well organized and free from dirt and debris. The vehicle was clean and well maintained. The staff was courteous and professional. I will definitely use this location again and refer others. Thank you!
Jerry BMy only negative is learning supplies like Dollie’s, hand trucks, and such are first come first serve regardless of having reserved them online. So if I had picked up later and someone else’s needed the 1 and only hand truck we would have been out of luck. I feel like if it’s ‘reserved’ in advance it should be just that, held in reserve towards that rental.
Larry SMr. Brooks is so awesome. He is very thorough and has a great sense of humor. Drop off was a breeze!
ASHAUNTI SEverything was already convenient.
Patrick SI canceled the reservation and received a confirmation via email. The experience from beginning to end was seamless. The on-line booking process is easy, informative, and fast. Unfortunately, I did not need the storage unit and canceling the reservation was done by making a phone call. The staff was very pleasant and professional.
Carol S | Reservationprice per mile is to expensive
Moris WGreat management and service, thank you!
Wilfredo M | Overall ExperienceMy experience with Alpha Omega Stor-All has been a delight, I will always recommend there service.
Anderson E | Overall ExperienceMake app more user friendly
Ronald PHighly disappointed, I was not told until after the receipts came that I was charged a whole extra day for a couple of hours over … it’s a moving truck , things happen , we’re in Atlanta , traffic happens and I still got the equipment back before it was needed… I will definitely start going with a Home Depot or Budget rental from now on.
Taylor JEverything was great. Thank you.
SIERRA CSuper smooth experience, from beginning to end. I would recommend them first. I would use Alpha and Omega Store All Lii Lic in the future, if needed. Great staff D.K.F.
DANIEL F | Overall ExperienceDon is absolutely the best. I received the best customer service ever!! Very friendly and pleasant.
Tara COnce arrived waited over 30 minutes. Was estimated mileage. It was never updated OVER CHARGED Please correct the charges and return the credit card used. Thank you. Suzette Linzer 770-756-5322
Rahde MEverything was fine.
Marlon SThe AC did not work. And I had a truck with no ramp.
Lakisha TTo start the ceiling caved in on my unit & it was SEVERELY INFESTED with vermin mainly huge rats. They ate through 90% of my belongings including furniture. The owner Daniel was rude from day one until I left. To start he wanted me to sign documents that I already signed at the start of my rental with the nice young lady at the front desk. He followed me up & down the isle but I told him I was not going to sign the “same” paperwork I did in the office (didn’t make sense to me). Then every time I called no matter what the circumstances it ended in him hanging up in my face, including to try to rent a Uhaul to get my things out after the rats. I had to go to another facility to rent. I wish I would have known these things BEFORE I left my property in the facility, before it was extremely infested. After realizing it was infested. He tried to rush me to inventory the damage but I made him aware he never offered me another unit to transfer my belongings to make it easier, as I still needed a space waiting for the closing of my home, his response was “YEAH…” I’m very disappointed & severely inconvenienced because I made a mistake using this facility. I would definitely NOT RECOMMEND it.
DANIELLE-Blade S | Overall ExperienceGreat service.
sheila h | Overall ExperienceBetter customer service
Donald BMr. Dan can continue being great and comical!
Jay Scustomer service at this location is excellent
Audrey BThis was by far the cleanest truck that I have ever rented. The representative was very helpful and courteous. Highly recommend
Stacey TExcellent customer service
Leonard A24 Hr Pickup wasn’t functional. Thankfully, Dan came early knowing I would be there to get me going.
Brenda DGood job
Jordan NI can’t think of anything
MIKE SThis was the location that uhual had to switch my reservation to last minute. When I arrived the place was closed and the dollies that I had ordered were not in the truck.
Marissa GWhile I was recovering from a stroke. My memory was jumbled....and I'd forget my storage payment because I was not notified .....I relyed on phone messages and mail from my other bills....but I got NOTHING FROM A/O, and paid late charges when I caught it up They repeatedly said they mailed me my statements....but I only recieved one statement last year......and that was after I caught rent up! I Paid it and moved out! Never again
PATRICIA G | Overall ExperienceNo additional comments.
SANDRA T | Overall ExperienceNothing it worked at great for us
Gail CEnvironmental fee. For what? Please let me know why I was charged.
steven aDan was alway excellent. Very helpful & kind every time. I’ve been a customer about 7 years now. Alpha Omega storage is great.
ALYCIA W | Overall ExperienceFast friendly clean ...everything I needed in one place. Easy pick up and return. I was told Mr. Dan was the best and it shines thru his staff. I was in and out 5 to 7 mins tops.
CHARE NAuto car need some maintenance. The ramp would stick...needed to be oil. One rear light was out on carrier
Eddie AGreat in store customer service
Willie CVery satisfied with the customer service received. Thank you
GREGORY FGreat customer service!
TONIA RThe truck was in terrible shape, it almost broke down on me and was acting like it was possessed. It made a huge back firing sounds and sounded like it was running on 5 cylinders. horrible experience i wasn't able to put gas in it because I didn't want to be stranded on the side of the freeway. definitely needs some maintenance and shouldn't be put back on the street until it is fixed
Christopher HInteraction with Customer service was horrible The uhaul was in rough shape there was hard clunking in rear of truck with a lot of shaking which lead to Damaging my furniture And broke my large tv I would never recommend uhaul
Steven WGreat Service - Friendly personnel
Gary FHad valuable items in storage here while house was being renovated. Everything was in perfect condition - the piano is even still in tune!
MARTHA L | Overall ExperienceRepresentatives were friendly and efficient during both turn in and check out. I needed the truck for about 5 hour past my scheduled turn in time and they were very accommodating and understanding. I’ve used this rental facility several times in the past and always receive great service. I would highly recommend them for your future moving needs.
Larry CThe manager went above and beyond to be helpful. She helped me find equipment they didn't have and helped me load into my car. She was great!
Ecila AThey are friendly and the service is great cannot complain.
james v | Overall ExperienceA family member has room at this facility. Would very much recommend Alpha Omega as a good place to use. Friendly and helpful staff.
TERRY B | Overall ExperienceDan was very pleasant and helpful. I forgot to ask for a climate controlled space and it wasn`t available but he referred me to a sister facility that I was able to rent that day.
Privacy R | First ImpressionsVery helpful!
Privacy R | First ImpressionsDan was very helpful. Awesome service.
Privacy R | First ImpressionsVery nice
Privacy R | First ImpressionsGreat service! Dan was great and very helpful.
Privacy R | First ImpressionsDan was very friendly and helpful. All staff was professional. Reasonable rates. Storage unit was very clean.
EDWINA B | First ImpressionsThe service was great and the gentleman at the front desk was very helpful!!
Privacy R | First ImpressionsDan was fantastic. Very good customer service. he gave very good instructions on using the code. Facility is clean and units are fine. Happy with the facility. would recommend it to friends.
Privacy R | First ImpressionsI did not move into the storage. I needed a drive up unit.
Privacy R | First ImpressionsStaff was very friendly and helpful. Storage is very clean and monitored regularly.
Privacy R | First ImpressionsVery friendly atmosphere. Moving is very stressful and this place made me feel at ease leaving my belongings. I give this storage 511088650391108865039110886503911088650391108865039
Privacy R | First ImpressionsExcellent service. We look forward to our stay!
COMMUNITY H | First ImpressionsDan there has excellant customer service and was very friendly!
Privacy R | First ImpressionsGood service
Privacy R | First ImpressionsDan was very professional. He thoroughly answered all of my questions. I would definitely recommend Alpha-Omega Stor-All to anyone looking to store their belongings.
Privacy R | First ImpressionsDan was very pleasant and helpful! I love this facility and feel at peace knowing my stuff is stored in a clean, safe facility.
Privacy R | First Impressionsvery nice and helpful!!!
Privacy R | First ImpressionsEverything was handled smoothly.
Privacy R | First ImpressionsVery kind. Very helpful. I recommend to everyone now.
Privacy R | First ImpressionsMr. Dan was so sweet and patient. It seemed we all 4 families came at one time, but not once did his spirit change. The 1 winner with me is he put God first...
Privacy R | First ImpressionsDan is awesome and he was very helpful in getting me what I needed!! The unit was nice and clean! I would recommend this place to everybody the needs a storage unit!!!
Privacy R | First ImpressionsThe gentleman that at this facility is the best he stayed open later than he should have and took care of all my needs.
Privacy R | First ImpressionsBeautiful place ! Excellent customer service!
Privacy R | First ImpressionsVery great and beautiful service, and clean storage would definitely recommend them.
Privacy R | First ImpressionsThe attendant there was very nice and the facility was very cleean.
Privacy R | First ImpressionsI was most shocked to see how small the unit was however, it was clean and dry, I know in the future to take a better look at the measurements before I rent.
Privacy R | First Impressionssatisfied with storage unit, customer service friendly and helpful.
Privacy R | First ImpressionsA wonderful experience and a great facility!
Privacy R | First ImpressionsThe Office Manager was always very helpful. The hours just didn`t work out for us. Thanks
Privacy R | First ImpressionsAshley was extremely helpful. The facilities are very clean and secure.
MELISSA M | First ImpressionsGood service and clean facility.
WILLIAM T | First ImpressionsThe unit I initially asked for was not available even though the website said it was. I had to move into a larger area which is more expensive.
MATTHEW B | First ImpressionsDan is great. He makes sure you understand everything that you need to know and he`s very pleasant. More businesses could learn a lot from his pleasant services.
Privacy R | First ImpressionsI received excellent customer service. I am very grateful!
Privacy R | First ImpressionsDan provided great service. The facility is very clean. The employees are very helpful and professional. Thanks!
Privacy R | First ImpressionsThey were very helpful and accomodating.
Privacy R | First Impressions