Alpha Omega Storage has been taking care of my storage needs for over a year. I would recommend this storage facility. :-) Ken
Kenneth D. | Reservation
Customer Reviews for Alpha Omega Stor All Iv LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice experience, was able to get me into a rental quickly . Clear instructions , everything was explained to me and understood. Truck was very clean and pleasant to drive .no problems loading or unloading the truck , was very clean inside and spacious . Was able to fill the truck back up with gas with no problems was inexpensive. Did everything I needed to do within 2 hours and had plenty of time to spare . The time the give u to get ur projects handled is very convenient. Your able to drop off even after store hours. Thanks to the lady's that assisted me today my experience was very smooth and satisfying.
Tyrika C.No complaints
JAMES J. | Overall ExperienceNothing
Wesley M.The woman behind the counter was awesome!
Sanjay M.Very helpful in lining up the truck for us.
Kyle B.Very friendly! Truck was very clean.
Charmaine B.The staff at Alpha Omega is the best! They always take great care of me whenever I'm renting from them.
Dan R.I basically dropped off. Easy peasy
JAMES M.Experience was a nightmare. Frequent time and pick up locations changed. Required me to change multiple other services that had been set up to co-inside with my truck rental. I will never use U-Haul again. Nor will I ever recommend U-Haul to anyone.
JOSEPH L.I did not have 24hr access and for that reason, I no longer rent a storage space
Alejandro R. | Overall ExperienceGreat customer service.
Kenneth C.No improvement is needed. We rented a unit a short time but if I need to store anything or rent a truck I will be coming back to Alpha Omega. The service was excellent and they were very accommodating. Thank you!
Randy D.Everything was great.
Annette G.Very nice facility! I’ll come here again if needed.
PHYLLIS B. | Overall ExperienceWhat can you do better, have wine and cheese available. OK, let's get real... perfect seamless transaction. In and out and on my way with no problems. (reserved online) Thank you!
David M.Had an issue with birds but the staff were very professional and kind and the issue was resloved 👍🏿
REGINALD J. | Overall ExperienceVery great thank you
Michael L.I was told they charge if they have to mop or remove trash from the car. Well the truck had mud on the floors, someone left a pair of glasses on the dash, tweezers on the side door and on both sides of the visors receipts that have been there for months. Clearly this van has not been cleaned
Porsha P.Great staff. Courteous and knowledgeable…,.,,.
Robert J. | Overall ExperienceSuper nice people, equipment was clean and nice. They were very nice about me leaving my personal vehicle while I used a rental van.
Miriam W.Our experience was positive in every way. We highly recommend Alpha-Omega for your storage needs.
SUSAN W. | Overall ExperienceI asked to drop off the truck in Lakeland georgia and they used Lakeland florida , 3 hours away. Thanks to the girl in the Lakeland georgia store for correcting this for me.
HARRY C.All I want to say is that Molly and Jeann ROCK ‼ï¸â€¼ï¸🤜💥🤛 THANK YOU for making my last minute moving arrangements a breeze God bless you and your families. Have a great weekend.
MARCELA C.Everything was great
Reginald J.Everything was excellent when we sign and truck was very clean. I am happy to working with U-haul. Thank you
Erdal P.Nothing at all!
Kyle B.When you tell someone to bring something back by 3pm on a SAT, you should tell them that you are leaving at 1pm. I was very confused as to what to do when I came back and no one was there. THen I see you want to charge an additional $20 if someone brings it back and is taken in by an employee (whose job it is to do that). SHAME! SHAME! SHAME! on you. that is evil and unconscionable to take advantage of people that way, particularly poor people who have no way to fight back. Your reckoning will come on Judgement Day!
Joseph T.Inside cab was full of pet hair from previous person
Monique M.On my reservation I had entered a drop off zip code of 30121 but my paperwork said I had to take it back to Dallas which cost me an extra $30/miles. I feel uncomfortable with that especially since I didnt notice this error until I already picked up my stuff and drove it to cartersville. It's not a good feeling to be taken for an extra $30. Thanks.
Jessie K.No comments at this time.
PERRY M.check and clean your uhauls. there were actual german roaches in the back of the uhaul. didnt compensate me, i called and they didnt care, and i ran risk of them getting into my stuff
JORGE C.Staff at Alpha Omega is always very helpful when ever I need to rent equipment.
Daniel R.Better customer service. They were rude. Equipment out dated. No a/c. Just a horrible place to rent from. I ask them for a truck with a/c. They told me they will find me something around the corner. Bad Bad Bad
KALOB R.It was a great and easy experience
Mary Jean E.Mobile app kept saying couldn't read my uploads when they were very clear. Then it disconnected me
Vinson T.My original pickup was delayed because of another customer, then I was sent to pick up another truck at a location that was closed, so I finally got what I had reserved four days prior at said location in Dallas, Ga. Uhaul made a way for me to get what I needed.
REGINALD H.The truck I rented was an older truck. It smelled like wet clothes from a cigarette smoker, which I had to put up with for 3 days. The interior lights did not work, so I had to use my phone's flashlight and use up more battery power. Then, to top that off, the cargo bay light also did not work. So I had to run an extension cord and plug up a shop light to use for 2 nights. So, if you rent a truck from here, make sure you don't get the one that's kept on site.
MARCUS S.We were with this facility for about 31/2 years. They are always neat and clean and very professional with renters. I would recommend this place to store your things if you want it to be safe and secure.
BRYAN W. | Overall ExperienceBetter fees. Better selection of vehicles
WELDON J.Always have great service from Molly and Jan.
Dan R.Always a pleasure to work with. Staff very friendly and helpful.
KELLEY C. | Overall ExperienceThank you for great customer service.
Aaron C.Very helpful and just plain nice? No surprise
JOSEPH W.Great experience! Customer service was very professional. Efficient and economical.
PATTY C.When I arrived to pick up my reserved truck I was told my reservation day was not until February? I had to go to a second location to get a rental truck. While driving it got dark and the drivers side headlight seemed to be aimed up and did not shine on the road at all. I also could not adjust the drivers seat at all. The bar would not release the seat. I had to drive for 10 hours barely reaching the pedal. I don't think anyone did a safety check. Is there a check for the headlights? This caused undue stress driving in the rain at night. Please explain the process for checking out the trucks before renting them.
Katherine J.Staff at Alpha Omega is awesome!
Dan R.This is the third time I have rented at Alpha Omega and each time is a better experience then the last - the people make all the difference!!! Well done and highly recommended!!
Brian G.Have a spare key 🔑 f rep do not tell u where to drop the key at and y lock it in the truck
KIMBERLY M.The website failed to work properly which caused a 2-hour delay in getting the truck and my move time. Since there was a delay then I had to get a manual rental of the truck and lost the $10 subtraction on the rate due to U-Haul changing the pickup location to further away. This caused me an additional 18 miles at $.99 per mile and $10 in gas to go the extra miles. This is something Omega was unaware of and could not offer the discount which was provided by the CSR on the phone at the time of the reservation. So Alpha Omega did nothing wrong and actually saved the day as someone else was there to rent a truck which none were available. So, if he had walked into their office before me then I possibly could have had a bad day with a reservation and no truck that lost it to a guy with no reservation and did get a truck. Thanks
Allen P.Nothing Everything was great
Henry V.Girls were great at that location Easy to aquire and return. Will be back
Clifford W.Excellent service an professional
JIMMY G.Great guests service
Smael M.The original booking was with Lock Box Self Storage at 4838 Macland Rd, Hiram, GA 30141. Their service was appalling, they didn't bother to call to say that they didn't have the truck we had rented even though they knew we were coming to pick it up at 9:00 am. ABSOLUTELY AWFUL MAN
BRENDON L.The staff was fantastic with renting storage, but in last minute accommodations. Very courteous staff. The check in was also great in Jasper, GA. The gentleman was extremely nice. The TRUCJ was great!
Ginger L.Great facility
STANLEY B. | Overall ExperienceI have had to storage my things on three occasions and each time I chose Alpha Omega. They are the best in our area in my opinion. Always polite, extremely kind and available when you need them. Thanks again Alpha Omega at the Dallas, GA location for taking excellent care of my belongings each time I needed you. I would highly recommend you to all my family and friends.
Kathy A. | Overall ExperienceOur family has used this company several times over the years.. staff is always helpful and site is always well maintained..
MICHAEL W. | Overall ExperienceEverything good thanks
Pavel K. | Overall ExperienceThis facility is wonderful. I am so thankful I contacted them for my storage needs
NICOLE D. | Overall ExperienceVery professionally and helpful
RHONDA C. | Overall ExperienceWe had not expected that we would need extra storage, but Alpha Omega was right there, easy access & friendly ladies willing to help you. Would use them again if we needed to. Would recommend to our friends in that area.
MARLEEN D. | Overall ExperienceWe were pleased with this storage facility.
JOANNA B. | Overall ExperienceAlpha Omega storage makes the experience of moving, no matter how big or small, easy. The staff is helpful and very personable. I`m glad I found them!
CARNITA B. | First ImpressionsI changed my move in date so my official review will be posted later, but I do like the fact that this facility has good reviews from customers. Customer service is important to me.
Privacy R. | First ImpressionsI was not able to find the location on Google maps, so I went to the Hiram location.
Privacy R. | First ImpressionsStaff is very nice and accommodating, units and buildings are clean and well maintained. I would definitely recommend this location.
Privacy R. | First ImpressionsVery Very Very friendly. You would have thought they were family.
THERMYN K. | First ImpressionsExtremely helpful!
Privacy R. | First ImpressionsFriendly and clean facilities.
Privacy R. | First ImpressionsReserving online was very easy and fast!! Great facility for storage.. 97869786
Privacy R. | First ImpressionsMoving in was easy and the staff was very polite.
DEBORAH G. | First ImpressionsIt’s disappointing that I didn’t get a drive up unit cause that is what I thought I was reserving. It would have been nice to be offered some sort of compensation for the difference in units.
Privacy R. | First ImpressionsVery friendly staff. Answered all questions I had.
Privacy R. | First ImpressionsFast and friendly service and a good price for a lock.
Privacy R. | First ImpressionsHad a better larger unit available so I didn`t have to rent 2 units. Fast and friendly service.
Privacy R. | First ImpressionsFriendly service. Online reservation was unnecessary.
MICHAEL H. | First ImpressionsCheck-in was quick and efficient. Unit was clean and easily accessible. Will be renting a 2nd unit in a couple of weeks.
Privacy R. | First ImpressionsCheck-in was quick and efficient. Unit was clean and easily accessible. Will be renting a 2nd unit in a couple of weeks.
Privacy R. | First ImpressionsI`m not happy that I misunderstood the $6.95 was just a reservation.I thought I recalled seeing something like $1 move in there were no options other than pay $87.
Privacy R. | First ImpressionsGreat customer service and very accomadating.
Privacy R. | First Impressionsdidn`t move into storage
Privacy R. | First ImpressionsThe service was wonderful and the clerk has a wonderful personality and very professional.
Privacy R. | First ImpressionsThe unit was clean and in a safe place. I am happy.
Privacy R. | First ImpressionsI`ve have a great experience so far.
CHRISTIAN B. | First ImpressionsExcellent customer service. Beth anticipated any questions I would have and provided an answer as she explained the storage policies.
Privacy R. | First ImpressionsI reserved what I thought was a climate controlled storage, but when I went to look at the facility it was just an outside unit. Didn`t see any inside climate controlled storages on site whatsoever.
Privacy R. | First ImpressionsQuick and easy! I reserved online and was given my storage unit and key as soon as I arrived at the office. Just what I expected. Very pleased.
Privacy R. | First ImpressionsReservation was as expected. Staff was very friendly and helpful. One issue no fault of the storage facility which was quickly corrected. Very good experience.
Privacy R. | First ImpressionsHelpful, friendly, fast service. Representative was very personable and knowledgeable.
Privacy R. | First ImpressionsThe staff person was very helpful. We had a very smooth move-in process. The storage room was excellent for our needs.
ROBERT W. | First ImpressionsThe staff was courteous and helpful. The facility seems clean, well lit, and secure. Online reservations were easy, though the size guide put me in a smaller unit than I preferred.
Privacy R. | First ImpressionsVery friendly office staff person.
Privacy R. | First ImpressionsLove it! the sales lady made everything very easy :
Privacy R. | First Impressionseverything was as promised and the employees were helpful and courteous
Privacy R. | First Impressions