Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mobile app kept saying couldn't read my uploads when they were very clear. Then it disconnected me
Vinson T.
Rating:
5.0
Customer did not leave a comment.
ALEXANDER H.
Rating:
5.0
Customer did not leave a comment.
NikkiWilliams W.
Rating:
4.0
My original pickup was delayed because of another customer, then I was sent to pick up another truck at a location that was closed, so I finally got what I had reserved four days prior at said location in Dallas, Ga. Uhaul made a way for me to get what I needed.
REGINALD H.
Rating:
1.0
Customer did not leave a comment.
Marquis N.
Rating:
5.0
Customer did not leave a comment.
Michael D.
Rating:
5.0
The truck I rented was an older truck. It smelled like wet clothes from a cigarette smoker, which I had to put up with for 3 days. The interior lights did not work, so I had to use my phone's flashlight and use up more battery power. Then, to top that off, the cargo bay light also did not work. So I had to run an extension cord and plug up a shop light to use for 2 nights.
So, if you rent a truck from here, make sure you don't get the one that's kept on site.
MARCUS S.
Rating:
5.0
We were with this facility for about 31/2 years. They are always neat and clean and very professional with renters. I would recommend this place to store your things if you want it to be safe and secure.
BRYAN W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy N.
Rating:
5.0
Customer did not leave a comment.
Lonnellrose S.
Rating:
2.0
Better fees. Better selection of vehicles
WELDON J.
Rating:
5.0
Customer did not leave a comment.
John J.
Rating:
5.0
Customer did not leave a comment.
joshua F.
Rating:
5.0
Always have great service from Molly and Jan.
Dan R.
Rating:
5.0
Customer did not leave a comment.
SHANNON T.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
Always a pleasure to work with. Staff very friendly and helpful.
KELLEY C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott L.
Rating:
5.0
Thank you for great customer service.
Aaron C.
Rating:
5.0
Customer did not leave a comment.
Ronald K.
Rating:
5.0
Very helpful and just plain nice? No surprise
JOSEPH W.
Rating:
4.0
Customer did not leave a comment.
Cheryl C.
Rating:
5.0
Customer did not leave a comment.
JEROME D.
Rating:
5.0
Customer did not leave a comment.
Tonia T.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
4.0
Customer did not leave a comment.
Myesha B.
Rating:
5.0
Great experience! Customer service was very professional. Efficient and economical.
PATTY C.
Rating:
5.0
Customer did not leave a comment.
GREG E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anne H.
Rating:
5.0
Customer did not leave a comment.
David M.
Rating:
1.0
When I arrived to pick up my reserved truck I was told my reservation day was not until February? I had to go to a second location to get a rental truck. While driving it got dark and the drivers side headlight seemed to be aimed up and did not shine on the road at all. I also could not adjust the drivers seat at all. The bar would not release the seat. I had to drive for 10 hours barely reaching the pedal. I don't think anyone did a safety check. Is there a check for the headlights? This caused undue stress driving in the rain at night. Please explain the process for checking out the trucks before renting them.
Katherine J.
Rating:
4.0
Customer did not leave a comment.
MICHELLE E.
Rating:
5.0
Staff at Alpha Omega is awesome!
Dan R.
Rating:
5.0
Customer did not leave a comment.
THANG B.
Rating:
5.0
Customer did not leave a comment.
STEPHANIE P.
Rating:
5.0
Customer did not leave a comment.
Kimberly W.
Rating:
5.0
This is the third time I have rented at Alpha Omega and each time is a better experience then the last - the people make all the difference!!! Well done and highly recommended!!
Brian G.
Rating:
5.0
Customer did not leave a comment.
ROBERT D.
Rating:
5.0
Customer did not leave a comment.
TATYANA V.
Rating:
5.0
Customer did not leave a comment.
ADRIAN G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher K.
Rating:
5.0
Have a spare key 🔑 f rep do not tell u where to drop the key at and y lock it in the truck
KIMBERLY M.
Rating:
4.0
The website failed to work properly which caused a 2-hour delay in getting the truck and my move time. Since there was a delay then I had to get a manual rental of the truck and lost the $10 subtraction on the rate due to U-Haul changing the pickup location to further away. This caused me an additional 18 miles at $.99 per mile and $10 in gas to go the extra miles. This is something Omega was unaware of and could not offer the discount which was provided by the CSR on the phone at the time of the reservation. So Alpha Omega did nothing wrong and actually saved the day as someone else was there to rent a truck which none were available. So, if he had walked into their office before me then I possibly could have had a bad day with a reservation and no truck that lost it to a guy with no reservation and did get a truck. Thanks
Allen P.
Rating:
5.0
Nothing Everything was great
Henry V.
Rating:
5.0
Customer did not leave a comment.
Dean H.
Rating:
5.0
Customer did not leave a comment.
jean D.
Rating:
5.0
Girls were great at that location Easy to aquire and return. Will be back
Clifford W.
Rating:
5.0
Excellent service an professional
JIMMY G.
Rating:
5.0
Great guests service
Smael M.
Rating:
5.0
Customer did not leave a comment.
lynda M.
Rating:
5.0
The original booking was with Lock Box Self Storage at 4838 Macland Rd, Hiram, GA 30141.
Their service was appalling, they didn't bother to call to say that they didn't have the truck we had rented even though they knew we were coming to pick it up at 9:00 am. ABSOLUTELY AWFUL MAN
BRENDON L.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
Customer did not leave a comment.
AGLAEE C.
Rating:
5.0
The staff was fantastic with renting storage, but in last minute accommodations. Very courteous staff. The check in was also great in Jasper, GA. The gentleman was extremely nice. The TRUCJ was great!
Ginger L.
Rating:
2.0
The truck needs repairs, the breaks or transmission makes noise at take off and stops. The clerk wasn't friendly at all, I asked for a storage unit, and she rudely said, I don't have any... she was very rude for no reason. Her customers service was not good at all. I will not use this location in the future, I have used them before this visit and that clerk was nice.
Doretha S.
Rating:
5.0
Customer did not leave a comment.
Johnny R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris H.
Rating:
5.0
Customer did not leave a comment.
Steven R.
Rating:
5.0
Only down fall, website showed available by my house which is was not which added extra mileage on..but its all good..
Patricia L.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
Very friendly and accommodating. Would recommend them and use them again.
Rich S.
Rating:
5.0
Customer did not leave a comment.
JAMES G.
Rating:
1.0
Vehicle was extremely dirty. Unacceptable for the U-Haul standard and COVID-19 protocols.
KENNETH H.
Rating:
5.0
Staff was very professional.
Mack H.
Rating:
5.0
Customer did not leave a comment.
Robert G.
Rating:
5.0
The wiper blades must be replaced on this vehicle. Totally unsafe. Everything this else was excellent.
Steven C.
Rating:
4.0
Customer did not leave a comment.
W Kyle P.
Rating:
5.0
Truck very clean ran great employe very helpful and courteous office clean
GARNETT J.
Rating:
5.0
Great facility
STANLEY B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL F.
Rating:
5.0
Great service from this location. Vehicle was clean and ran well. Enjoyed this rental from U-Haul
RICHARD L.
Rating:
4.0
Trailer had been prior used to haul some type of off road vehicle. When I pulled ramps out they were covered in red mud. I had to rinse them off to use them.
Michael B.
Rating:
5.0
I want to thank Molly for staying late as I picked up the truck later than the scheduled time. I was able to complete my move to my new Home. Thanks Molly and U-Haul Team.
Ajay S.
Rating:
5.0
We will use them again shortly!
Judith M J.
Rating:
5.0
Customer did not leave a comment.
Twyla W.
Rating:
4.0
Customer did not leave a comment.
Michele C.
Rating:
5.0
Nothing to improve. Friendly and efficient staff had me in and out in no time!
John P.
Rating:
4.0
Customer did not leave a comment.
JASON MATTHEW F.
Rating:
3.0
Customer did not leave a comment.
Jonah H.
Rating:
5.0
Customer service was superb. No problems at all
MARIO W.
Rating:
5.0
Customer did not leave a comment.
Dalyss R.
Rating:
5.0
Someone who drove prior to my rental spilled what I guess was coke or dark soda in the cup holders. Everything else was nice. No problems. Fresh oil change etc.
Jerod S.
Rating:
5.0
Customer did not leave a comment.
NATASHA W.
Rating:
5.0
Customer did not leave a comment.
Craig D.
Rating:
4.0
Customer did not leave a comment.
Richard F.
Rating:
3.0
Pick up was a breeze. The staff was very helpful and friendly. Drop off was another story. I tried to book two more trips and due to delays and the fact that I was on my lunch hour there was no way the lady was going to help me fast enough. I tried leaving my information and asked her to call me with the quotes, and she said I physically had to be there. Again with no time I was not able to do that. So I have booked them online with another location. I tried to give them business, but at pick up, it seemed like she was not interested in actually helping.
Shrean F.
Rating:
5.0
Very nice adventure in moving. Thank you for your convenient service.
DAVID N.
Rating:
5.0
Typical UHaul . Anything over 10ft is a complete crap shoot. Transmission iffy. Badly in need of frame lube. Terrible turns
John J.
Rating:
5.0
I have had to storage my things on three occasions and each time I chose Alpha Omega. They are the best in our area in my opinion. Always polite, extremely kind and available when you need them.
Thanks again Alpha Omega at the Dallas, GA location for taking excellent care of my belongings each time I needed you. I would highly recommend you to all my family and friends.
Kathy A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSHUA J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATHRYN H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOMMY M.
Rating:
1.0
They trying to charge my car for more than one day, but I only had the rental for one day
ISADORE H.
Rating:
5.0
Great customer service !!! Would recommend !!!
Doug M.
Rating:
5.0
have the truck better maintained. notnhaving a working parking brake is concerning on such a large vehical.
nick W.
Rating:
5.0
Customer did not leave a comment.
Barbara O.
Rating:
5.0
Customer did not leave a comment.
kevin N.
Rating:
5.0
Great experience, the ladies up front were friendly and attentive
Rhonda S.
Rating:
5.0
Customer did not leave a comment.
RITA D.
|
Overall Experience
Rating:
5.0
Very friendly and helpful. Was in and out in no time.
Timothy C.
Rating:
5.0
Customer did not leave a comment.
JAMES P.
Rating:
5.0
Customer did not leave a comment.
Brian F.
Rating:
5.0
Our family has used this company several times over the years.. staff is always helpful and site is always well maintained..
MICHAEL W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sierra B.
Rating:
5.0
Customer did not leave a comment.
Sharon D.
Rating:
5.0
Customer did not leave a comment.
David J G.
Rating:
5.0
The truck TT3850 needs to be serviced.. the transmission acts like it's stuck in 2nd gear. We love alpha and omega store all. They're personable with great customer service. We also store with them, too. Would y go anywhere else.
JOSHUA J.
Rating:
5.0
Everything good thanks
Pavel K.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Oleathea T.
Rating:
5.0
Customer did not leave a comment.
Denise B.
Rating:
5.0
Customer did not leave a comment.
Jana D.
Rating:
5.0
Rep at location was extremely helpful and friendly.
Mark J.
Rating:
5.0
This facility is wonderful. I am so thankful I contacted them for my storage needs
NICOLE D.
|
Overall Experience
Rating:
5.0
Very professionally and helpful
RHONDA C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA W.
|
Overall Experience
Rating:
5.0
We had not expected that we would need extra storage, but Alpha Omega was right there, easy access & friendly ladies willing to help you. Would use them again if we needed to. Would recommend to our friends in that area.
MARLEEN D.
|
Overall Experience
Rating:
5.0
We were pleased with this storage facility.
JOANNA B.
|
Overall Experience
Rating:
5.0
Alpha Omega storage makes the experience of moving, no matter how big or small, easy. The staff is helpful and very personable. I`m glad I found them!
CARNITA B.
|
First Impressions
Rating:
4.0
I changed my move in date so my official review will be posted later, but I do like the fact that this facility has good reviews from customers. Customer service is important to me.
Privacy R.
|
First Impressions
Rating:
3.0
I was not able to find the location on Google maps, so I went to the Hiram location.
Privacy R.
|
First Impressions
Rating:
5.0
Staff is very nice and accommodating, units and buildings are clean and well maintained. I would definitely recommend this location.
Privacy R.
|
First Impressions
Rating:
5.0
Very Very Very friendly. You would have thought they were family.
THERMYN K.
|
First Impressions
Rating:
5.0
Extremely helpful!
Privacy R.
|
First Impressions
Rating:
5.0
Friendly and clean facilities.
Privacy R.
|
First Impressions
Rating:
5.0
Reserving online was very easy and fast!! Great facility for storage.. 97869786
Privacy R.
|
First Impressions
Rating:
5.0
Moving in was easy and the staff was very polite.
DEBORAH G.
|
First Impressions
Rating:
3.0
It’s disappointing that I didn’t get a drive up unit cause that is what I thought I was reserving. It would have been nice to be offered some sort of compensation for the difference in units.
Privacy R.
|
First Impressions
Rating:
5.0
Very friendly staff. Answered all questions I had.
Privacy R.
|
First Impressions
Rating:
5.0
Fast and friendly service and a good price for a lock.
Privacy R.
|
First Impressions
Rating:
5.0
Had a better larger unit available so I didn`t have to rent 2 units. Fast and friendly service.
Privacy R.
|
First Impressions
Rating:
4.0
Friendly service. Online reservation was unnecessary.
MICHAEL H.
|
First Impressions
Rating:
5.0
Check-in was quick and efficient. Unit was clean and easily accessible. Will be renting a 2nd unit in a couple of weeks.
Privacy R.
|
First Impressions
Rating:
5.0
Check-in was quick and efficient. Unit was clean and easily accessible. Will be renting a 2nd unit in a couple of weeks.
Privacy R.
|
First Impressions
Rating:
2.0
I`m not happy that I misunderstood the $6.95 was just a reservation.I thought I recalled seeing something like $1 move in there were no options other than pay $87.
Privacy R.
|
First Impressions
Rating:
5.0
Great customer service and very accomadating.
Privacy R.
|
First Impressions
Rating:
3.0
didn`t move into storage
Privacy R.
|
First Impressions
Rating:
5.0
The service was wonderful and the clerk has a wonderful personality and very professional.
Privacy R.
|
First Impressions
Rating:
5.0
The unit was clean and in a safe place. I am happy.
Privacy R.
|
First Impressions
Rating:
4.0
I`ve have a great experience so far.
CHRISTIAN B.
|
First Impressions
Rating:
4.0
Excellent customer service. Beth anticipated any questions I would have and provided an answer as she explained the storage policies.
Privacy R.
|
First Impressions
Rating:
2.0
I reserved what I thought was a climate controlled storage, but when I went to look at the facility it was just an outside unit. Didn`t see any inside climate controlled storages on site whatsoever.
Privacy R.
|
First Impressions
Rating:
5.0
Quick and easy! I reserved online and was given my storage unit and key as soon as I arrived at the office. Just what I expected. Very pleased.
Privacy R.
|
First Impressions
Rating:
4.0
Reservation was as expected. Staff was very friendly and helpful. One issue no fault of the storage facility which was quickly corrected. Very good experience.
Privacy R.
|
First Impressions
Rating:
5.0
Helpful, friendly, fast service. Representative was very personable and knowledgeable.
Privacy R.
|
First Impressions
Rating:
5.0
The staff person was very helpful. We had a very smooth move-in process. The storage room was excellent for our needs.
ROBERT W.
|
First Impressions
Rating:
3.0
The staff was courteous and helpful. The facility seems clean, well lit, and secure. Online reservations were easy, though the size guide put me in a smaller unit than I preferred.
Privacy R.
|
First Impressions
Rating:
3.0
Very friendly office staff person.
Privacy R.
|
First Impressions
Rating:
5.0
Love it! the sales lady made everything very easy :
Privacy R.
|
First Impressions
Rating:
5.0
everything was as promised and the employees were helpful and courteous