Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)

2,355 reviews

4430 Charles St   Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

(815) 227-1468

Office Hours

  • Mon: 7 am–4:30 pm
  • Tue: 7 am–12:30 pm
  • Wed-Sat: 7 am–4:30 pm
  • Sun: 7:30 am–12 pm

Services at this Location:

Contact Us

(815) 227-1468

4430 Charles St
Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

Services at this Location:

Office Hours

  • Mon: 7 am–4:30 pm
  • Tue: 7 am–12:30 pm
  • Wed-Sat: 7 am–4:30 pm
  • Sun: 7:30 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Edgar P. 
Rating:
5.0

Customer did not leave a comment.

vito S. 
Rating:
5.0

Great help, great service. Easy to access.

Felicia H. 
Rating:
5.0

Very professional and efficient

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
5.0

👍

Mbangana M. 
Rating:
5.0

Customer did not leave a comment.

Marcides J. 
Rating:
5.0

everything went smooth

David D. 
Rating:
5.0

Great staff and always prompt and professional.

James B. 
Rating:
1.0

Customer did not leave a comment.

Terry G. 
Rating:
3.0

Great customer service. They have knowledge and were very helpful.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

kristine C. 
Rating:
4.0

The guy that helped me was great. I didn't like I couldn't pick my truck at the place I first went to. The windshield wiper went flying off during a heavy rain.

PATRICIA M. 
Rating:
3.0

Make sure vehicle is ready to take. And make sure that they update office equipment.

Paula V. 
Rating:
5.0

Everything was smooth as silk. Will definitely use again.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Phillip P. 
Rating:
5.0

Customer did not leave a comment.

ronald D. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Alexander O. 
Rating:
5.0

Customer did not leave a comment.

Danny O. 
Rating:
5.0

Great staff, professional and prompt.... very easy to work with.

James B. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
3.0

Customer did not leave a comment.

DEANDRE P. 
Rating:
1.0

Customer did not leave a comment.

Bethany O. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Service was excellent. No improvement needed

Patrick W. 
Rating:
5.0

I rented from U-Haul and many occasions and they always come through with great service.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Kristine C. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Always rent from this location. Best uhaul in Rockford area.

John K. 
Rating:
5.0

Customer service at this location was very nice and professional. I forgot the young mans name, but he was very pleasant, aware of our travel distance and provided us with the best possible vehicle for the long distance. WELL DONE TO ALPINE AUTO CENTER!!

Patrick W. 
Rating:
5.0

nothing to improve good prices

karen N. 
Rating:
5.0

Great service! Fast process!

Randall S. 
Rating:
5.0

Nothing! Amazing location!

Laura O. 
Rating:
5.0

I've been coming to this location for years and the service is outstanding

Stephen M. 
Rating:
5.0

The dude checked everything, was courteous, and made checking in the truck a breeze. I had a good experience here.

James M. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Excellent customer service.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

Tom N. 
Rating:
5.0

Customer did not leave a comment.

Tosha B. 
Rating:
5.0

Absolutely nothing, everything was perfect.

Joel T. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Nothing the customer service was warm and pleasant. I would most definitely recommend this location.

denise L. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
4.0

Bery friendly and fast service.

Catherine W. 
Rating:
4.0

Always accommodating... I've them for about 9 years

Frank L. 
Rating:
4.0

Customer did not leave a comment.

Gayle S. 
Rating:
5.0

I really appreciated the staff there. Super helpful & kind. This was my first time ever renting a UHaul and I am overall very pleased with my experience and would definitely recommend as well as rent one again! Thank you for making my move easier!

Abigail M. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

We rented a u haul and paid for it we were getting calls when we didn't pay and it was due I ended up paying more than I should have been charged for the truck because we extended our reservation and so I thought it was paid for they were taking the money daily out of my account so up until a tow truck came took it from us with personal belongings or someone who passed and a mattress on top a brand new mattress come to find out from the tow company as we r trying to get out things they were impounding it because they reported it stolen and they never called and dealing with a death and everything else I thought it was paid for as well never one time contacted us again about the rental money due owed or anything else until the tow company came to get it they never told us what was going on the tow company did wayyyyyy more tjan they had ane our new mattress destroyed and theu told other people not on the contract where the truck was and when it was going to be there so glad u can tell strangers not us when and where it was going to be so never again thats bs.

KTOE L. 
Rating:
5.0

The people that run that location are great they go out of their way to make sure your happy greatest location in this area thank you for great seevice

Joshua M. 
Rating:
3.0

The only thing that made this location low on my list is the location. To those that don't know Rockford that one way street right on a corner is confusing. No one wants to be driving down the road in a truck to turn around and come back up.

Tammy N. 
Rating:
3.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Darren J. 
Rating:
5.0

Representative was very friendly and helpful

Charlene S. 
Rating:
4.0

I hate your app. I never want to use it again. It should be burned

Malcom G. 
Rating:
3.0

The headlights for the truck were god awful. They need to be properly aligned so they face the road and not the ground right in front of the truck.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

ELIBERAL C. 
Rating:
5.0

Customer did not leave a comment.

Kathlene H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Al W. 
Rating:
5.0

Customer did not leave a comment.

RANDAL B. 
Rating:
5.0

Customer did not leave a comment.

adrian H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
4.0

The worker was very friendly. Processed paperwork, hooked up trailer for me and I was on my way in less than 10 minutes. Upon return, same person unhooked trailer and I was on my way. I am very pleased with the entire experience.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

ron K. 
Rating:
4.0

Had a lot of equipment available Serviced me in a timely manner

Richard D. 
Rating:
5.0

Great place.

James B. 
Rating:
5.0

Customer did not leave a comment.

Sherri K. 
Rating:
4.0

Customer did not leave a comment.

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Great place to rent from.... very efficient and professional. Highly recommend.

James B. 
Rating:
5.0

Always polite,Great customer service take the time to answer cares and concern of extended times and services.Cost is affordable OVERALL UHAUL IS THE BEST

Florence T. 
Rating:
5.0

Never got my $100 deposit put back on my card so if you can please figure it out

Amber S. 
Rating:
1.0

The truck I had the power steering was going out and the breaks ! Never got a response back

Demetrius T. 
Rating:
3.0

N/a

lou S. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Personable, Professional, and "Goes above to make the Customer Happy". I have used this Facility Several times previously and that's why I keep going back to them.

Sally B. 
Rating:
4.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Nothing much at all everything went there Paul was great and was prepared properly and my experience was great. I will recommend them to everyone I know moving something. 10

bradly F. 
Rating:
5.0

Great customer service

MONICA B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Rania H. 
Rating:
5.0

Customer did not leave a comment.

Erik D. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Wanda F. 
Rating:
5.0

DO WANT YOU ARE DOING JUST FINE THEY ARE VERY NICE PEOPLE

Frankie F. 
Rating:
3.0

This staff was quick and helpful. The only downside is that the retail/office space is tiny and outdated. It was clean, but not very inviting.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
4.0

Everything was set up online. But then when I got there to pick up I need a reference. I think that should have been part of the intial check out.

Billy F. 
No reviews have been submitted for this location.

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