Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)

2,046 reviews

4430 Charles St   Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

(815) 227-1468

Location Hours

  • Mon: 7 am - 4:30 pm
  • Tue: 7 am - 12:30 pm
  • Wed-Sat: 7 am - 4:30 pm
  • Sun: 7:30 am - 12 pm
Special Operating Hours
  • 6/27/2022: 8:00 am - 11:00 am
  • 7/4/2022: 8:00 am - 11:00 am

Services at this Location:

Contact Us

(815) 227-1468

4430 Charles St
Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

Services at this Location:

Location Hours

  • Mon: 7 am - 4:30 pm
  • Tue: 7 am - 12:30 pm
  • Wed-Sat: 7 am - 4:30 pm
  • Sun: 7:30 am - 12 pm
Special Operating Hours
  • 6/27/2022: 8:00 am - 11:00 am
  • 7/4/2022: 8:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Employee was super friendly and helpful, quick pick up and quick drop off; will use again next time I need a trailer.

Shane R. 
Rating:
5.0

Owner was very nice and professional

Lola W. 
Rating:
5.0

Nothing to improve. The cargo van was new and ready for me on-time with the on-line reservation. The drop-off was also easy and fast.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Stefon W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Very quick check in with the online pre register. It really helped on a busy Saturday morning at the pickup site! Truck was super clean and drove great on highway and in town.

Steven S. 
Rating:
5.0

Great professional and personable staff. Never have to wait more than 10minutes.... very efficient.

James B. 
Rating:
5.0

Customer did not leave a comment.

Kasie K. 
Rating:
5.0

Very nice customer service from staff. Very fast check in and out.

Patricia T. 
Rating:
5.0

The gentleman was very helpful and pleasant!

Veronica C. 
Rating:
5.0

Customer did not leave a comment.

Olympia S. 
Rating:
5.0

The folks at Alpine were very nice and helpful!!

Diane B. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

Thank you and keep it up.

MD Nazmul H. 
Rating:
5.0

Was ready for me by name!

Alan R. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
4.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Very easy process. They said they were expecting the drop off and once the trailer was unhooked and looked over I was done. Really easy.

Brad B. 
Rating:
5.0

We only use them and they are awesome

marlin J. 
Rating:
4.0

Was charged with 2 gallons of fuel when I put 2 gallons in before returning. I did 22 miles.

John B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Lyle W. 
Rating:
3.0

Owner/Operator was very friendly and helpful at checking back in. Location is cramped with limited access, but service was great.

Murna L. 
Rating:
5.0

People that run this location are extremely helpful and polite keep me informed on everything highly recommend this location to anybody definitely doing bussiness again next spring with them thank you for the greatest service

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Vernon L. 
Rating:
5.0

Juanita and Chris were amazing, very helpful and easy to deal with. They actually made renting and returning a truck for moving one of the more pleasant experiences of moving day.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Kevin Y. 
Rating:
5.0

Great place to rent from!

Shirley S. 
Rating:
4.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

We love going to this particular Uhaul. Always helpful and great service!

MEGAN C. 
Rating:
4.0

Customer did not leave a comment.

Shanna T. 
Rating:
5.0

Very friendly and efficient. Truck was clean and ready to go.

Susan F. 
Rating:
5.0

Very friendly and helpful

Eric B. 
Rating:
5.0

Great place to rent from. Very Friendly and helpful. Would definitely recommend this location. I would give 10-20 stars if I could.

Shirley S. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Nothing, everything was smooth, fast, clean, and fairly priced.

Erica G. 
Rating:
5.0

Very prompt and professional.

James B. 
Rating:
3.0

Great customer service. Went above my standards

Lorna E. 
Rating:
5.0

The service was EXCELLENT

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

Darren R. 
Rating:
2.0

Customer service can be allot better and more understanding. Not everyone can put a proper time limit or keep to their amount of time they reserved you really need to make some changes to be able to extend time needed on your 24/7 service. I initially planed to use the truck for 1 day for 8 hours. I ended up needing it for 2 days. The person who called me on the phone during the second day was very rude I had to talk over him ranting saying I'll have the truck filled, swept and parked by the end of the day.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Ramonda F. 
Rating:
4.0

It would be nice if they offer free mileage on the rental truck

Mark M. 
Rating:
3.0

The return process us8ng the app was horrible. I made more than a dozen attempts to submit a picture of the odometer. The app would not accept it in any case. Fortunately the location personnel were able to process the return the following morning. But the app made me very upset.

Kris R. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
3.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
3.0

My wife dropped the trucks off so I really can't answer the last three questions however she didn't say anything negative about the place so I assume it was acceptable.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Dawn T. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Always quick and efficient.

James B. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

jessica F. 
Rating:
5.0

The gentleman was courteous and nice.

Russell R. 
Rating:
1.0

Customer did not leave a comment.

DEANDRE P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Very friendly and helpful

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

roger R. 
Rating:
5.0

Customer did not leave a comment.

CODY C. 
Rating:
5.0

Customer did not leave a comment.

NELSON M. 
Rating:
4.0

Customer did not leave a comment.

Camille W. 
Rating:
5.0

Customer did not leave a comment.

THERESA B. 
Rating:
1.0

Chris is bad business

Elizabeth B. 
Rating:
5.0

The staff was friendly and helpful. However your truck broke down on us. Left fluid all over the driveway at our new home. Have new equipment that doesn't leave your customer freezing and having to scramble to get a dead truck out of a busy road.

JERID B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN D. 
Rating:
5.0

Customer did not leave a comment.

TREY D. 
Rating:
5.0

The man in the office went out of his way to accommodate our needs.

sue H. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE S. 
Rating:
4.0

A little tight in terms of the space to get in for the drop off but overall, it was good.

LARS L. 
Rating:
5.0

I was EXTREMELY pleased with not only my service, but the quality and cleanliness of the truck. Would definitely rent from there again.

Melissa F. 
Rating:
3.0

Customer did not leave a comment.

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
3.0

The location was difficult to find and access. Also it was difficult to find your way out.

Sarah A. 
Rating:
3.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Kelli R. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Morris S. 
Rating:
5.0

Customer did not leave a comment.

Herbert W. 
Rating:
3.0

The person who took care of me was very helpful.

denis P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

Customer did not leave a comment.

JILLIAN M. 
Rating:
5.0

Rental experience could not have been better.

Ray M. 
Rating:
5.0

When a reservation is made for a location and truck UHaul should go out of the way to ensure the customer needs are met. I didn't have enough space to haul all of my items for the move and had to throw away certain items.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Prince O. 
Rating:
5.0

Nothing really. Both of them were so wonderful and helpful. Thank you so much.

Jennifer G. 
Rating:
5.0

Great coue

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Sithiphone C. 
Rating:
4.0

U love that I was able to use the mobile app.

Kenny C. 
Rating:
4.0

The check in process took forever to do it was a pain. The truck smelled so bad of smoke. Other than that everything was fine.

Rachel S. 
Rating:
4.0

Customer did not leave a comment.

Dustin W. 
No reviews have been submitted for this location.

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